People's United Bank

Review: On 3/3/ 14, a check of $250.00 posted to my account, bringing my account into the negative. Hours later, a wire transfer of $300.00 went into my account, bringing my account back in the positive approx. $55.00. I made 3 POS purchases because my available balance was $55.00. After those purchases were made, People's charged a overdraft paid item fee. This caused my account to go back into the negative. I stress, this fee was posted to my account AFTER the purchases were made, NOT before. People's Bank rearranged the post so that was before my POS purchases, and charged me $37.00 for each of those POS purchases. Those were made BEFORE the charge hit the account. Then charged me an additional $37.00 for the same thing. I am ok with the overpaid item fee. The wire transfer did not go into my account timely, and even though I dont like it, I accept there is a fee for that. However, what I do not accept, is that I made purchases with available balance, and then had them posted behind the overdraft charge. PEOPLE's moved the posting of the fee to before I made those purchases. I am paying $148.00 in fees because they moved the posting to before I made those purchases. I believe Bank of America was just sued for this. I am requesting the 4 out of the 5 overdraft charges for those POS purchases be placed back into my account. These purchases were made BEFORE People's assessed their fee. I have been a customer for almost four years, and never complain about overdraft fees. This however, is not right. Please reverse those fees.Desired Settlement: I would like the $148.00 in bogus fees that they charged me refunded.

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case number [redacted]. People’s United

Bank takes consumer feedback very seriously. We have reviewed this matter

and, in order to protect the privacy of our customer, a response was provided

directly to the customer on March 11, 2014. If the customer has further

questions, the customer should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Review: I never received a letter from people's bank that there will be an increase in requirement limit for a monthly service fee. I also went to the branch about that time and no one told me. Now they have been charging me a fee and as I don't use this account a lot when I noticed they blamed me for not receiving the mail. I'm not sure if the mail was sent or it got lost. It's one thing if I use the account all the time. I never use this account. Regardless I did not receive the mail. I need a refund of my service fee.Desired Settlement: Please refund my service fee

Business

Response:

This posting is to acknowledge receipt of the communication from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer feedback very seriously. We have reviewed this matter and, in order to protect the privacy of the consumer, a response was mailed directly to the consumer on January 20, 2016. If the consumer has further questions, the consumer should feel free to contact the local branch or our Call Center at [redacted]. Thank you.

Review: My checking account has been charged total 7 overdraft fees between 10/15-10/17/2014. on Monday I checked my checking account from my peoples united app and noticed I had a balance of about $60. That night I made sure to make a deposit of $350.00. We also bought dinner and assumed it was against my balance of $60 Which the app showed as available funds! After my husband made the deposit we checked the balance and it showed around $375. AVAILABLE. The next day I went to the store and purchased some lunch for my daughter for the week and other things. NEVER DID MY ACCOUNT SHOW THAT I WAS OVERDRAWN even now.. I was keeping a tally of my own knowing my husband was getting paid friday and a portion of his Direct deposit goes into this account and part into chase. after his DIRECT DEPOSIT we were hit with more fees. for a total of $259.00 leaving my account with a balance of $60. after all my other bills were paid. I'm stuck for 2 weeks with NO MONEY because I was miss informed by the tools this bank is giving me! I made sure to check my account and it showed on my app that I had a positive AVAILABLE balance of more then $350 mean while my debits for the week were NOWHERE near that much money. I WOULD OF NEVER SPENT MONEY I DIDN'T HAVE! I need ever cent to make end's meet every week. $260 loss is DEVASTATING to my family. I Contacted the deposit and account services number ###-###-#### at 10:30 this morning to try and fix this issue. The lady on the phone was monotoned. Just kept repeating the same sentence multiple times Of no help. I was very emotional and she offered me nothing!!! I asked to speak to someone else for a better explanation and help to fix this problem. I waited on hold for 8 minutes and was hung up on. I called back right after waited on hold for 3-5 minutes. Stated my name and was disconnected AGAIN! I have been with this bank for 5+ years. I've never had this issue. If I have ever overdrawn do to my own mistakes I have paid the fees. I feel like I am big misinformed, and no one is willing to help me. I have no idea what else to do. I just want my money back.Desired Settlement: I want my 7 fees equaling $259 back. I want an explanation on to how to make sure this doesn't happen again so I can be educated and not have the same problem.

Business

Response:

This posting is to acknowledge receipt of the communication

from our customer, Revdex.com case number [redacted]. People’s United Bank takes

consumer feedback very seriously. We have reviewed this matter and, in

order to protect the privacy of our customer, a response was mailed

directly to the customer on October 31, 2014. If the customer has further

questions, the customer should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Review: I chose People's Bank because they have a policy that as long as your account is brought positive by the close of the day they will not charge you a $37/fee and if your account is negative by less than $5 they also waive. I check my bank account a couple of times a day on a mobile application. I will put in money from a Savings account if I need to cover checks/withdrawals in my checking account. In order to illustrate my situation I will show direct information from my bank account and receipt. On November 13, 2014 after close of business my account showed to be a positive balance and I actually went to [redacted] and spent $27.89 for dinner for my family. On Friday November 14, 2014 my husband checked out account in the morning and it was (-$255.75). He went to the bank and deposited $256, which brought our account up to +$.025. Sometime over the weekend a check for $1372.29 was back processed and showed up for us to see in our account making it look like it was there a day earlier and bumping several small charges negative. Our account was then charged (5) $37 charges so that when other smaller items came through (5) more charges occurred. After speaking in length through the phone customer service line at ###-###-#### and being told by a man named [redacted] that I was "lying" and do not have a receipt showing a positive balance of $.25 (please ask them to pull this call). I then asked for a manager who was not available but got a call back from [redacted]. She would only give back 4 out of the 5 charges and advised me. My husband had gone in to the branch and was told that more charges would be coming and the manager would not give back any more. I went in to the [redacted], CT branch on [redacted] and met with a teller and manager. The manager there, [redacted], indicated he did not have the ability to return any more charges but would keep my account in mind until the end of the month. I asked at that point if I could at least close my account until the matter was resolved to avoid my direct deposits from hitting the account. He said I could not close it because then he would not be able to refund anything. I told them that the reason why I chose People's bank because they allow you the ability to bring your account to the positive side during that business day to avoid charges like this and that I could not have the opportunity to do this when a check was processed internally and my husband nor I could see it appear on our online or phone transactions. I have been given differing definitions of what an OTC check is because I was initially told it would have to be presented in person and cashed yet [redacted] the manager stated it did not hit the account until 10:48 pm on the night of November 13th, which would not have allowed me the ability to bring my account positive even I had been able to see that in my account but it was not listed in my statement until the following day. The bank employees told me that the items are then reordered by date and amount.Desired Settlement: I want my eleven overdraft charges returned for the total amount of $407. I want someone to review my particular issue because I am more than confident that I am not the only customer that has been the victim of these internal account positing that have led to overdraft fees.

Business

Response:

This

posting is to acknowledge receipt of the communication from our customer, Revdex.com

case number [redacted]. People’s United Bank takes consumer feedback very

seriously. We have reviewed this matter and, in order to protect the

privacy of our customer, a response was mailed directly to the customer on December

5, 2014. If the customer has further questions, the customer should feel free

to contact the local branch or our Call Center at ###-###-####. Thank

you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because the information in the letter that I received was incorrect and they did not even ask for proof of my receipt or provide any explanation of why my online balance was never identical to my in store balance. It also appeared that the phone calls were not listened to after I spoke with the customer service representative and manager. There is differing information from each individual. I feel that if the employees don't know the answers or policies, how would I know them? I have sent a request directly to Thomas Griesing and asked him to respond to what I disagree with and I attached a photo of my receipt that was never asked for. I have attached a copy of this email below.

Review: On 10/30/13 I deposited a chk. for $1255 at Peoples United Bank, [redacted] For a day or so it showed up online as In-process. Then the In-process remark was removed by the bank. However, on the 6th day, on 11/5, I called the bank to confirm that this money was actually deposited in my bank. Their rep. said the chk. had cleared. Based on this info., I withdrew & spent $1000 for an assignment. Later that day, I found to my horror that the chk. had been returned & 1255$ had been debited from my acct. On 11/6 I spoke with the manager. He later confirmed that I had had a telephonic clearance of the chk. conversation, but it was all a misunderstanding. The words, chk.cleared, does not mean that the funds have actually been paid. How is a customer to know, I asked. There is no way he said and chks. might take days to weeks to be paid. He also said that the bank takes no responsibility for what happened.I had also corresponded in writing with Customer service. The bank's correspondent is on record stating that I should contact the chk. maker's bank to find out if the chk. has been paid.The local police are of the opinion that the bank is playing with words, that chk. cleared is not actually cleared etc. & needs to compensate me.Desired Settlement: 1) The bank should at least pay me $ 1004.64 which I spent unnecessarily on a [redacted] from which $1000 were withdrawn by a fraudulent 3rd party.2) The bank should come out with a way to make the customer know that the chk. has been realized and not make the amount available till then.

Business

Response:

This posting is to acknowledge receipt of the communication from

our customer, Revdex.com case number [redacted]. People’s United Bank takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of our customer, a response was provided directly to the

customer. If the customer has further questions, the customer

should feel free to contact the local branch or our Call Center at

###-###-####. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the bank has not come with any answer as to how a customer can be sure that a deposited check has been actually realized. I spoke personally with the branch manager on 11/18. This is a malaise it seems of the way all banks function in general. He said that it was a govt. regulation to make funds available to customers within a specified time regardless of the chk. being realised. I do not know how this can be changed, but it appears that this is a universal problem of banks in USA. If PUB can take up this issue with the banking industry & the Government, it would be a step.

Kindly note that I have withdrawn the first part of the complaint on 11/18 regarding the money since I recd. a chk. refund from [redacted]. I wrote to the bank, informed the branch manager personally, wrote to Revdex.com & the police. I recd. a Thank you response from the bank.

Sincerely,

Review: On 3/19 I went into the Prudential Center branch to inquire about different checking accounts, got the info and returned the next day to set up an account. On 3/20 I set up and was approved for a PLUS Free Checking account, provided all required info and made the required $25 minimum deposit. I was given all my account info, temporary checks and access to the website. On 3/20 I spent close to 3 hours changing all my direct deposit and other accounts to my new account with People's. On 3/21 I signed into my account online and noticed my $25 was missing from the account. I made some calls and was told that my account was closed by security without any warning. I was also treated very rudely by the brand manager [redacted] who could have cared less about the problem. I had to leave work, go down to the branch to get my $25 refunded and received a rejection letter which didn't explain anything. I then had to spend 2 to 3 hours reversing all my accounts back so that nothing was set to People's. This was a complete waste of my time and cost me lost wages. This company approved me and gave me all the necessary information to arrange direct deposits and do other transactions.

Product_Or_Service: Checking Account

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I think the company should compensate me for the hours and hours of time wasted based on their approval of a checking account. Had they not approved me in the first place, I wouldn't have changed all my financial info to their bank. I also think they should warn new customers to wait 48 hours before changing any of their banking info because they could have the account canceled without warning .

Business

Response:

Business Response /* (1000, 5, 2013/03/22) */

The Customer Experience Manager for the Boston area responded via email to Mr. [redacted] on 3/22/2013 that in accordance with People's United Bank's Consumer Deposit Account Agreement, the bank reservs the right to refuse to accept any deposit or withdrawal, to refuse to provide any service, to freeze or otherwise restrict an account, to stop offering any particular type of account, and to close any account. In this specific case, the account was closed due to further review of the information provided at account opening. If Mr. [redacted] has further questions, he should feel free to contact the Customer Experience Manager.

Consumer Response /* (3000, 7, 2013/03/25) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The staff at this bank are rude, disrespectful and insulting. Any normal and reputable bank tells you instantly when setting up an account if you are approved or not. Not approve you and the next day close your account after giving you temporary checks, bank account number and routing number to arrange direct deposits and the green light to arrange your financial matters per that approval, ETC. As a result of their approving my account, I spent hours changing accounts and direct deposit info to direct to People's bank only to have to spend more hours the next day reversing all the work that I had done the previous day due to their negligence and unprofessional business practices by closing my account 24 hours after it was open without warning. If this is how they do business, they should WARN people when setting up their account to wait 24/48 hours incase something happens and they pull the account out from under you, saving new customers hours and hours of work and inconvenience.

Review: As of Jan. 01, 2014, a service charge was withdrawn from my account without my knowledge for [redacted] transactions. It did not apply to ALL [redacted] transactions, only certain ones. I was not notified in advance and when I asked for an explanation, I was told that [redacted] was dictating that the service charges be withdrawn, not People's Bank. They could not explain to me why some were charged the fee and others weren't. After talking to the manager of People's in Darien, I was told "go ahead and file a complaint with the Revdex.com. We are not going to reverse the charges."A few weeks later, I filled out a deposit slip for $202 cash and a $200 check. Normally, that would go in as a $402 deposit and I would get the $200 cash that I wanted. The deposit showed up on my account as $202 so the check never went into my account to be held until it cleared. My account balance never went into the negative, however, I was charged $37 twice ($74 total) for insufficient funds. I was told they would not reverse those charges either. My account was NEVER in the RED!!!Desired Settlement: I would like to be reimbursed the $117.30 in fees that were withdrawn from my account.

Business

Response:

This posting is to acknowledge receipt of

the communication from our customer, Revdex.com case number [redacted] People’s

United Bank takes consumer feedback very seriously. We have reviewed this

matter and, in order to protect the privacy of our customer, a response was

provided directly to the customer on April 24, 2014. If the customer has further

questions, he customer should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Review: My bank account had gone negative due to some checks that were written and cashed several months afterwards. At the time they were cashed I did not have enough funds in the account. The maximum fees were charged to my bank account when it was, at one point, only -$1. I called the bank, explained my situation and asked for the fees to be waived as I was not given ample time to correct the situation (less then 4 hours of it going -$1 I was charged for 2 $37 fees, the 2nd fee was for a $10 check). I was able to get the 2 fees waived and the rep from the bank told me that if I deposited at minimum $1 my account would be back in good standing. I went that evening and put in 10$. B Monday my account was in good standing and the fees had been waived. On Tuesday, my account was ok in the morning, but in the afternoon it had been charged another $37 fee for being negative on the previous Thursday. That is 4 business days later and the rep I talked to on Friday told me that no additional fees would occur if I put in the minimum $1 that day, and no other checks or charges against my account happened. The fee they charged me with today (Tues 10/22) made my account negative another 28$ to which I will incur more fees because I do not have the money to put in and do not get paid until Friday 10/25. I spoke with [redacted] and [redacted] at the bank and explained my situation and they basically told me it was too bad and they could not waive these fees. This bank is unjustly charging the maximum fee for the smallest overdraft and does not give customers ample time to deposit money to correct an overdraft. Had I been told I needed to deposit $75 on Friday I would have, but I was told I only needed a $1 deposit to have my account in good standing.Desired Settlement: Because the representative from the back did not tell me when I asked her and then re-confirmed before hanging up that another fee would be placed on my account I would like the fee of $37 and any additional fees that incur this week refunded by the bank. I was not given accurate information when I called the bank on Friday and because of this my account is negative and additional fees are being charged due to the bank. I have been a customer since 2007.

Business

Response:

This posting is to acknowledge receipt of the communication

from our customer, Revdex.com case number [redacted].

People’s United Bank takes consumer feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of our customer, a response was provided directly to the

customer on October 5, 2013. If the customer has further questions, she should

feel free to contact the local branch or our Call Center at [redacted]. Thank

you.

Review: Went into my account and noticed excessive overdraft fees for two items purchased. And one item I did not purchase! I have a total of 9 overdraft fees in one day.Desired Settlement: please take care of this issue. This is uncalled for and not professional. All my money was taken from me.

Business

Response:

This posting is to acknowledge receipt of the communication

from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of the consumer, a response was mailed directly to the

consumer on November 12, 2015. If the consumer has further questions, the

consumer should feel free to contact the local branch or our Call Center at

###-###-####. Thank you.

Review: I was charged 4 overdraft fees totaling $148 for $8.00 worth of charges. Now the money would have been in my account had I not been charged $12.00 for using my debit card to pay some bills I guess. $2.95 per bill is a little extreme to use a card that is supposed to be used to pay things. I contacted customer service and was rudely told to suck it up that the bank was not wrong and I have been charged this before. Maybe I had more money in my account before and did not notice but they took over $22.00 in service charges for a free checking account, hey guess you have to make money somewhere right. But $148 for $8.00 is robbery. I asked for a refund they gave me back $74.00 but I want the other $74.00 returned. This is an unethical practice. I cannot be charged to use my card it just does not seem right.Desired Settlement: I want the other 2 $37 charges reversed into my account. And I think this policy of charging $2.95 to pay a bill should be evaluated because it seems very unfair. Almost like I should think about switching banks.

Business

Response:

This posting is to acknowledge receipt of the communication from our customer, Revdex.com case number [redacted]. People’s United Bank takes consumer feedback very seriously. We have reviewed this matter and, in order to protect the privacy of our customer, a response was mailed directly to the customer on February 3, 2015. If the customer has further questions, the customer should feel free to contact the local branch or our Call Center at [redacted]. Thank you.

Review: I have dealt with this bank since 2013 and for some reason I seem to end up paying almost $300 to them in fees for overdrafts. My dispute is not the overdraft itself, sometimes it may a $1.00 off and I get charged or more. My problem is with the way they apply charges. The most recent incident that resulted in my account being overdrafted at $200 is what bothers me the most. I checked my balance on 11/3 and saw a -160. 10 balance. I came in 11/4 and deposited 250.02 to bring the account to the positive. The CSR at the branch stated that with my deposit that would bring my account up but I would be charged 2 OD fees for two items. She gave me a print out showing all charges clearing the the 2 fees of 37 being the only thing to expect. So imagine my surprise when I check my account and notice that instead of two OD charges I get 5 because some things that should cleared had not because of the other fees they had charged me. So what would have cleared my account with the deposit I made had not because the bank felt that it had paid for some items and charged me for paying for those items. My frustration comes from this happening so frequently with this bank and me losing out on $300 at a time when I'm thinking I'm being proactive by depositing money. Why would the CSR tell me I'm fine and then the charges get applied and im still in the hole? Why should I deposit $$ at all. Now when my direct deposit comes through, the bank absorbs the money as usual. I feel like "free checking" is not necessarily free because I have paid so much to the bank. I am thinking of suing just because there have to be some laws in place to prevent this predatory behavior. I've called customer service several times only to have them tell me I should check my balance. In the day of online checking I check all the time and I go by the available and current balance. So I don't get it when I have $$ one day but then they say "something was trying to clear but your $$ was held up". What does that even mean? What ever is "in process" shows on my account like it will clear.. what happens after is beyond me. I used to work in the bank and I still can't wrap my head around their process. They have things behind the scenes that you don't even see but I do math and everything to try to stay ahead and still end up losing. I'm just literally frustrated and exhausted with fighting against a bank to keep my money. It seems to be more trouble than its worth to keep it in there. [redacted]Desired Settlement: I would like an outside, objective source to analyze their banking process. I've noticed several others that have suffered the same problem. This types of companies can't be allowed to go on stealing from customers. I want my money back and I would like to close my account with the bank. I can not continue to pay this bank for my holding my little bit of money. $300 is a lot to give a company every other month. This type of charge happens every other month. I can't afford it. It makes no sense to me. Please Revdex.com I beg that you review this on a larger scale and ensure that some changes are made to their process. Thanks so much for your help in this matter.

Business

Response:

This

posting is to acknowledge receipt of the communication from our customer, Revdex.com

case number [redacted]. People’s United Bank takes consumer feedback very

seriously. We have reviewed this matter and, in order to protect the

privacy of our customer, a response was mailed directly to the customer on November

26, 2014. If the customer has further questions, the customer should feel free

to contact the local branch or our Call Center at ###-###-####. Thank

you.

Review: My checking account was charged Non sufficient fund fee when I did have the funds available, a check was returned when it should not have beenDesired Settlement: I will like my 37 dollars refunded back to my account and a letter acknowledging the error issued! my daugthers daycare payment was sent back and because of this I have to pay a 25 dollar fee to them for a returned check which they are open to wave if this was a bank error.

Business

Response:

This

posting is to acknowledge receipt of the communication from our customer, Revdex.com

case number [redacted]. People’s United Bank takes consumer feedback very

seriously. We have reviewed this matter and, in order to protect the

privacy of our customer, a response was provided directly to the customer on

February 14, 2014. If the customer has further questions, she should feel

free to contact the local branch or our Call Center at ###-###-####. Thank you. *

Review: On August 10th, I entered the [redacted] branch of People's United Bank ( [redacted] ) to make a withdrawal. I proceeded to the ATM and entered my card, however, the ATM was out of order at the time so I went to the front desk and filled out a withdrawal slip. Later, I checked my balance and found that I had been charged for two withdrawals of $100 when I had only made one. I visited the bank several times concerning this matter and called the company and nothing has changed. I would like simply to be refunded for my $100. I recommend checking security camera's to prove I did not receive $200 that day. Thank youDesired Settlement: I would like the Bank to check the security camera for august the 10th and see that I did not receive any money from the ATM, and then to have my money refunded

Business

Response:

This posting is to acknowledge receipt of the communication

from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of the consumer, a response was mailed directly to the

consumer on September 21, 2015. If the consumer has further questions, the

consumer should feel free to contact the local branch or our Call Center at

###-###-####. Thank you.

Review: At 10:01am on Wednesday, June 17 I received a call from a teller at People’s United Bank, informing me that money had been mistakenly been deposited in my account that did not belong to me. She told me that in July of 2014, a deposit of just over $1500 had been accidentally placed in my account; an additional incorrect deposit of $400 had been made in August of the same year. She then informed me that the bank would be immediately removing those funds from my checking account (over 10 months later), putting my account over $1600 in the red. I was informed that if I transferred the negative balance into my account by the end of the day, I would not be charged any overdraft fees. As I was on my way to work and completely caught off guard, I responded mildly (“Oh, um, alright then…”) and was promptly hung up on. I transferred the amount of the withdrawal from my savings account -- thankfully I had enough in my savings account! -- and was not charged any overdraft fees. I had had no reason to question the balance of my account as, at the time, family members were making deposits while I was in college to cover some of my expenses; now almost a full year later my balance has been affected, causing me no end of issues.

People’s Consumer Deposit Account Agreement states that if there is an account balance issue, there is only a 60 window following statement period for them to do something about it. This incident occurred ten months after their error. Additionally, no one contacted me to dispute or explain anything until I was told that they pulled money out of my account, which is another violation of their policy. Their policy states that if there is an issue, so long as the money is available they can withdraw it; however they withdrew, with no warning, enough to put me $1600 under. They then told me if I did not reconcile my account by the end of the day I would be charged overdraft fees. This occurred without a clear explanation of what had happened.

As a result of this ordeal, I have had a number of other issues. It delayed my ability to get to work to sort out transferring money, to cover the negative balance to prevent fees that are a violation of their own policy. The subsequent balance issues resulting also caused assorted personal problems (such as my Father’s Day present not being shipped) because pending debit charges were being rejected as a result of their abrupt, uninformed, and inappropriate action. This matter has caused me a great deal of stress, and has caused continuing incidents from their error which has become my problem.Desired Settlement: I expect financial restitution and recovery of funds drawn or I will not be considering this dispute settled, and will be closing my accounts and requesting all family members (several long time account holders) close their accounts as well. This is not how you treat your customers and is one of the worst displays of customer service I have ever seen.

Business

Response:

This posting is to acknowledge receipt of the communication

from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of the consumer, a response was mailed directly to the

consumer on July 6, 2015. If the consumer has further questions, the consumer

should feel free to contact the local branch or our Call Center at

[redacted]. Thank you.

Review: I have been without an ATM since my previous atm/credit [redacted] was compromised last august and a peoples united bank customer service rep at the [redacted] location took my compromised card and shredded it. I requested three new atm cards, the first two were never delivered the third could not be activated. I visted their [redacted] branch on two separate occasions and asked about it and each time I was given a snide answer of 'i'll check' and 'are you sure you have the right addess on file.' And they failed to resolve the issue or provide a new card.Desired Settlement: Provide a working atm card and refund all atm mastermoney fees for the past 8 months as you I was charged without providing a service. also provide explanation as to why this happened. thanks.

Business

Response:

This posting is to acknowledge receipt of the communication

from Revdex.com case number [redacted], N.A. takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of the consumer, a response was mailed directly to the

consumer on May 13, 2015. If the consumer has further questions, the consumer

should feel free to contact the local branch or our Call Center at

[redacted]. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: My original resolution "Provide a working atm card and refund all atm mastermoney fees for the

past 8 months as you I was charged without providing a service. also

provide explanation as to why this happened. thanks."None of the above requests have been met since filing the complaint. Your written response states 'we take this seriously." If you took this seriously then you would have explained the situation in writing and provided an atm card that I can activate.The letter I received contained no atm card or explanation of why this happened. Why are we intentionally protracting this? All you have to do is mail me an Atm card and let me activate it. My next step is to sue for breach of contract and file a complaint with the [redacted] office because you are intentionally denying my request and unnecessarily protracting this issue. The unconditional deadline for providing a working atm card and full fact based explanation for breaching contract is 5/22/2015. I fully expect to have a fully functional atm card, at your cost, by 5/22/2015.

Sincerely,

Business

Response:

This posting is to acknowledge receipt of the communication

from Revdex.com case number [redacted], N.A. takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of the consumer, a response was mailed directly to the

consumer on May 22, 2015. If the consumer has further questions, the consumer

should feel free to contact the local branch or our Call Center at

[redacted]. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:From: [redacted] Sent: Wednesday, June 10, 2015 2:03 AM To: [redacted] Subject: RE: Complaint #[redacted] Please use the Revdex.com as a clearinghouse for all written communication making sure to include a full transcript of responses. The singular purpose of this complaint is for people's united bank to issue me a functional atm card immediately. Which after several exchanges via the Revdex.com has yet to occur. And the complaint was filed because I already called people's united bank call center at least half a dozen times over the past six months requesting a new card, phone records available as evidence, and also asked a teller at the [redacted] branch for a card on two separate occasions while making withdrawals for a new card which resulted in snide responses and no card. The only step required to resolve this complaint is not letters or phone calls it is for people's united bank to live up to their contractual obligation, stop intentionally denying me a card and access to my own money and mail me a functional atm card immediately. Please state in very clear and detailed words why [redacted] is choosing not to issue me an atm card even when I have a complaint filed with the Revdex.com.

Review: I had four accounts with the bank, which is when issues began. There was a time when I only had just one and worries, issues and problems were at the absolute minimum or NONE. First, the customer service, online messaging and branch reps may not have been trained on the same guidelines because I have received different responses for the past week and still back where I started without giving any concrete information. But, one thing is constant, apology after apology.My checking account was open and doing well. I receive a letter offering ability to use overdraft, so I use it (reluctantly but helpful as a single parent). Every time, so that I may use my debit card, the balance was paid. Generally, the account history can depict what time in any given month the balance will return to positive. In addition, direct deposit remained active.I was talked into opening a savings and eventually had two accounts with my checking. Learning more about their products, I take advantage of their minor accounts for my preteen - now I have four accounts. To date, the banks' online messaging, telephone customer service and branch reps cannot provide a clear, concise or concrete answer, with conferencing their Back Office/Operations department as to why my son's account was closed, other than due to numerous overdraft issues with MY CHECKING ACCOUNT. One thing is constant "the bank reserves the right to close any bank account" but as the consumer, I deserve the right to know WHY. Telling me "too many overdrafts" is basic information. Also, on department says the account is closed, another says it's on hold with a different saying they just do not know but the Back Office/Operations can define yet that department can not speak directly to customers...WHAT?!?!Last year, I got several calls to return to a branch due to a signature card issue. I always shared the branch is too far, already gave the of to close; The account remained open. Another call last week, harassment then my accounts on hold and unusable.Desired Settlement: I need clear answers why my son's account was closed when the overdraft issue was on my account. In addition, why my savings account remained open with no signature and if there was a signature card, that is now being confirmed by the bank, why did the branch continue to call me informing me there was no card on file. How come there are different answers provided by different departments on the same issue?! The bank is unprofessional, incompetent and unable to have a logical conversation with.

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case number [redacted] People’s United

Bank takes consumer feedback very seriously. We have reviewed this matter

and, in order to protect the privacy of our customer, a response was provided

directly to the customer on April 16, 2014. If the customer has further

questions, she customer should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Consumer

Response:

Review: 9995871

I did not see any People United Bank responses but I was contacted by a representative from the bank who ensured the my son's account has been restored in addition to my checking account. There was an agreement to close the Plus Savings, yet the branch did contact me after my complaint in reference to my need to visit for a signature card issue. I still feel the bank has irresponsible and unprofessional staff. I strongly offer the suggestion to upgrade their customer service inquiry system in addition to re-training their staff. It is so ridiculous. I am in need of another savings account for another child and will NOT be using this bank to assist with my future savings transactions.:

Sincerely,

Monique Germany

Review: Hi

My Name is [redacted]. I was introduced to Peoples United bank by Jocrys B[redacted] Currently working at [redacted].

My Company is [redacted] and I met Jocrys at a networking Group Named [redacted] in [redacted] Diner. Initially, she was Very Nice and Convinced me to Move My personal and Business accounts from [redacted] (over 10 year Old relationship) to Peoples Bank. I trusted her and Moved all My accounts. I was told that I will not need to maintain any balance for the 1st year and after that there will be minimum balance but she will renew it for another year if needed.

Not only myself, But my husband opened 2 businesses in the last year and I opened a line of credit and Equipment loan with her.

Last year, Both me and my husband were being charged Analysis fee, service fee and No relationship manager was calling us if any account needs immediate attention.

Also, I use Charge card by peoples and once wanted to make a $17000.00 payment from an account(ending in [redacted]) other than what I have been using regularly but since my Computer accidentally processed the older account ending in [redacted] and all my checks under [redacted] were bounced and I got fees for all the little charges. This was explained to Credit card company (they were nice and removed my charges right away) and [redacted] Branch Understood what happened but They were not able to do anything except reach out to Jocrys (Jocrys being my account manager).

I was continuously being charged analysis fees / service fees for my accounts ending in

Finally

Donna Lillie got back to me and said all will be refunded. However, Only some of that was.

I brought that to Archana attention and informed Donna about the same. Everyone said we dont know how it happened. we will look into it.

At this point, I have contacted

Donna Lille

Archana, e[redacted] Branch

[redacted] Branch

[redacted] Branch and

[redacted] Branch

and everyone keeps Pointing it to Jocrys.

It is only one way Communication and a blame game is being played between all the branches and Jocrys.

On top of that, One of my accounts needed attention, I asked Archana to take care of it but she furthr directd Jocrys to take care of it. Of Course I was told that Jocrys did take care of it but I once again got Charged over $200 in fees. The answer I received from Archana and Donna Lillie is " we dont know what happened"

AT THIS POINT I HAVE BEEN CHARGED OVER $500 in fees for BANK'S MOSTAKE and IF THIS IS HOW PEOPLES BANK CONDUCTS BUSINESS WHERE EMPLOYEES ARE CONDUCTING BUSINESS BY LYING IN NETWORKING GROUPS, THEN ITS A SHAME ON BUSINESS BANKING NETWORK.

This is fraudulant that the bank takes advantage of small businesses to make money. we worl hard every day to make money and bank can easily blame it on a diferent branch or the computers..

either way, I would like thefees to be refunded and all my bank accounts closed.

[redacted]Desired Settlement: Kindly refund my charges. I am tired of going back and forth with different people.

Business

Response:

This posting is to acknowledge receipt of the communication

from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer

feedback very seriously. We have reviewed this matter and, in order to protect

the privacy of the consumer, a response was mailed directly to the consumer on October

14, 2015. If the consumer has further questions, the consumer should feel free

to contact the local branch or our Call Center at ###-###-####. Thank

you.

Review: In a a matter of 5 minutes I was called 4 times despite my persistent request for my phone number to be erased from their data base. The same person continued to call me back- which is disgusting to harass a military dependent about their VA loan when I clearly refused to talk the first, second and third time. The fourth time I demanded a supervisor. I am furious. Disgusted and repulsed that I was basically stalked by [redacted] at Peoples Bank- he would not leave me alone.Desired Settlement: I want a written apology- and a copy of the employee policy that explains where the hell they get off harassing and stalking people via cell phones. Yes I am furious! Military members deserve better than that!

Business

Response:

This posting is to acknowledge receipt of the communication

from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of the consumer, a response was mailed directly to the

consumer on April 29, 2015. If the consumer has further questions, the consumer

should feel free to contact the local branch or our Call Center at

###-###-####. Thank you.

Review: On November 1st, 2007 my account was reported to collections. I never received any notice that it went to collections. There is three different issues with this account. 1) the company misrepresented the amount owed [redacted] ( two out of the three credit reporting agencies are stating "I owe" $66.00 and the other company is reporting a zero balance.) 2) There is a Statute of Limitations on Debt in New Hampshire [redacted]Debt has expired on November 1st, 2010. I had also written the three credit reporting agencies three times to removed this illegal debt permanently and neither the reporting agency or the bank has done anything to do so in removing my account from the credit report.Desired Settlement: I would like this company to removed the account from my credit report permanently.

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case number [redacted] People’s United

Bank takes consumer feedback very seriously. We have reviewed this matter

and, in order to protect the privacy of our customer, a response was provided

directly to the customer on May 29, 2014. If he has further

questions, the customer should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Consumer

Response:

Review: 10051546

I am rejecting this response because: This account is considered an open account, which means that by laws of New Hampshire there is a statute of Limitations on [redacted]nd states that open collection accounts can only remain on the credit report for 3 years, This account expired three years ago from being able to collect any debt. I will not pay the amount of $66.11 due to this law. This account needs to be removed from all three credit reports under my name permanently.

Sincerely,

Business

Response:

This posting is to acknowledge receipt of

the additonal correspondence from our customer, Revdex.com case number 10051546. People’s

United Bank takes consumer feedback very seriously. We have reviewed this

matter and, in order to protect the privacy of our customer, a 2nd response was

provided directly to the customer on June 18, 2014. If the customer has further

questions, she should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Review: I had a company that was not authorized to debit my account and when we notified the bank AFTER 12 to 15 insufficient funds d charges, we cancelled our debit card on March 10, 2014. The bank allowed 2 more UNAUTHORIZED DEBITS from said company on the 11 and 13th of March and when we called customer service we were told were already pre approved before card was cancelled. Funny how transaction was dated on 3/11/14 and 3/13/14 but card was cancelled 3/10/14. Shouldn't have happened since we cancelled and reported these issues it should have been FLAGGED.Desired Settlement: I want all insufficient funds from bank paid back to me as this has caused me financial difficulties. I have complaint in with Revdex.com in [redacted] for the company that started this mess.

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case numbe[redacted] . People’s United

Bank takes consumer feedback very seriously. We have reviewed this matter

and, in order to protect the privacy of our customer, we resolved the issue speaking

directly to the customer on March 24, 2014. If the customer has further

questions, she should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.