People's United Bank

Review: this bank caused me pain and trouble by paying a bill for me when my funds were low I am opt out of them paying for me when my funds are low. they caused me 4 overdraft fees because the pain some of my bills for me when I only had $7.01 in the account they are charging me fees $37.00 3 times.I am on public assistance how can a bank just decide to pay your bills for and then charge you $37.00 for each one not knowing how your financial situation is like I am on public assistance getting hardly nothing every 2 weeks this bank thinks that I want them to pay my bill and then give them my money that I need to live on like yes you can keep me broke. banks have to realize that low income people and people on public assistance uses the banks and should not be treated by the banks as easy picking for overdraft payment fees. the bank is a crook all banks do this this must stop. they owe me $4.93Desired Settlement: they refund me the amount the account should of been at before the mess me up $4.93. and they can closed this account and if they want to send this to collections that I am exempt from debt collection and all debt collections letters must be sent to my case worker at the City of [redacted]

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case number [redacted]. People’s United

Bank takes consumer feedback very seriously. We have reviewed this matter

and, in order to protect the privacy of our customer, a response was provided

directly to the customer on February 20, 2014. If the customer has further

questions, he should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this bank went and had me locked up for being very angry at them by me saying that I was going to blow that bank up I said that out of anger and being very mad at a bank for trying to steal $111.00 in fees have the bank stop. having me arrested and getting me locked up because of them being crooks. is unfair they need to stop the stealing from the poor. so want to treat me like a terrorist for being mad at them paying my bills so they can steal my ** money. I want my funds returned and the charges drop

this is a bad business that needs to be closed down

Sincerely,

Business

Response:

People's United Bank will not be responding any further to this complaint as advised by our Legal and Security Departments.

Review: Two fraudulent charge were posted to my business account for a total of $305.24 on May 22nd 2013. Peoples United bank has told me because I did not report the transactions within 2 business days they are not responsible and that I had to call the company that took the money out of my account via ach debit to dispute directly with that company. I went to a local branch in Bayport NY on 6/25/13 and that branch was of no help to me either. They told me I had to pay the $305.24 if I wanted to close my account out to prevent further fraudulent charges.

Desired Settlement: DesiredSettlementID: Refund

I would like the money taken from my account refunded to me via check. (I was forced to pay the $305.25 and close out my account on 6/25/13.

Business

Response:

Business Response /* (1000, 9, 2013/07/16) */

Customer Experience Manager spoke with Mr. [redacted] on July 16, 2013. The Manager explained the protections afforded to a business customer in this type of situation and encouraged the customer to pursue a claim against the party which debited his business account. The Manager believes this closes the complaint with respect to People's United Bank. If the customer has further questions, he should feel free to reach out directly to the Manager. Thank You.

Consumer Response /* (3000, 11, 2013/07/19) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The company offered no settlement. (They only offer protection if reported within 2 days of the transaction).

I now understand the policy and that I am out of luck.

Review: Made deposit at bank at 10am the day 3 withdrawals were coming out because the night before the atm machine was not accepting cash deposits. I got charged $120 and rep said tough luck not our fault. $50 check cost me $170 and I put cash in before check came out. I live a tight budget but this is crazy.Desired Settlement: My $120 back which is 2 days pay

Business

Response:

This posting is to acknowledge receipt of the communication

from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of the consumer, a response was mailed directly to the

consumer on November 4, 2015. If the consumer has further questions, the

consumer should feel free to contact the local branch or our Call Center at

###-###-####. Thank you.

Review: I took out a home loan over twenty years ago with a bank whose loan was recently bought out by People's United Bank. Around 4 months ago, the bank started sending conflicting notices. On one end, they advised that it was a balloon loan and in separate mailed letters, they stated that this loan would role over into monthly payments until the balance was paid off. I went into the bank on three separate occasions and each occasion I was met with a different answer. Not one represented presented me with options to prevent this loan from ending. I called the bank’s main number, spoke with various representatives and was met with the same response, no one could tell me exactly what the terms of the loan were and what options I had in the event that I did not have the cash available for repayment.

In the beginning of July, I began receiving calls from the collections department of People's Bank. I was told that I should have started a refinancing process. I was also told that it as in fact a balloon loan, but I would be able to defer the payment for 90 days if I was in the process of refinancing. I began the process with [redacted] and Peoples and was then told that the 90-day deference was only good when refinancing with People's Bank. I spoke to the Credit department who assured me that they would push the process and not report to the credit agencies about the default until the refinancing paperwork was completed. I received a call today for [redacted], stating the loan was reported to the credit agencies, crippling any chance that I had at options of refinancing this loan.

At no time, did the bank ever provide adequate or proper information to me regarding this process. In fact on numerous occasions bank representatives, supervisors and bank officers left information out that they "did not believe was relevant at the time." Their practice was imprecise, unfair and should be illegal. Their customer service was sub-par and this whole ordeal has been draining, stressful and crippling to our finances and chance to support our family. At the current time, with the negative credit report we have zero chances of repaying this loan through a refinance process.Desired Settlement: There should be a number of steps taken regarding this claim.

First, they should remove the default/negative claim that they have reported to the creditors

Second, they should allow this loan to be refinanced, without going through the credit process (since they damaged our credit when they reported before the original process was complete), for the same interest rate as the original and a fixed payment amount to pay back this loan in no less than 5 years.

Third, they should remove any penalty chargers that they have added to this loan in the time that we have been pending refinancing and without a contract.

Finally, they should be required to change their practices regarding information that is sent regarding loans. It should be clear, concise and without any vagueness. They should provide all information, not just information that loan officers feel is relevant and beneficial to their company.

Business

Response:

This posting is to acknowledge receipt of the communication

from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of the consumer, a response was mailed directly to the

consumer on August 12, 2015. If the consumer has further questions, the

consumer should feel free to contact the local branch or our Call Center at

[redacted]. Thank you.

Review: I have paid off my vehicle. They have cashed the check for it. They said they sent the title to me on 05/16/14. I have not received it yet. I have called many times to check on it with them. Every time I call I get a different date of when title was sent. They keep telling me it's in the mail, it should be there by the next day. They tell me they aren't in control of when I get it, it's out of their hands. I have asked them to resend and they have refused. They told me I need to wait another week before they process the title again and resend. I have already traded in the vehicle, I need to give the dealership the title or I'm responsible for paying an additional $3,000 and losing the vehicle.Desired Settlement: I want them to reprint my title and expedite it to me, preferably next day, at their cost. For all my hardship and aggravation.

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case number [redacted]. People’s United

Bank takes consumer feedback very seriously. We have reviewed this matter

and, in order to protect the privacy of our customer, a response was provided

directly to the customer on June 12, 2014. If the customer has further

questions, he should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Review: I opened a reward checking account with [redacted] a few years ago. Because this special account did not have service fee and with high interest rate. I have been with [redacted] for couple of years with any problem.

Then later it got acquired by People's United Bank. I was told all the account would be transferred to People's United Bank without any further change. My wife had the similar checking account as well. I have checked with local branch, and was told it was just remain the same. But today I found out they started to charge $10 per month start from last year. While my wife's account remained the same without any charge, even it just had $70 without any activity for several years. At some point, people's United Bank had changed my account type which incurred the month service fee for $10, without my agreement.

FYI account: [redacted]Desired Settlement: refund all the service charge for $10 for the last 12 month. total is $120

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case number [redacted]. People’s United

Bank takes consumer feedback very seriously. We have reviewed this matter

and, in order to protect the privacy of our customer, a response was provided

directly to the customer on October 17, 2014. If the customer has further

questions, the customer should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Consumer

Response:

Review: [redacted]

I did not get any response from the business regarding my compliant.

Sincerely,

Business

Response:

A

response was mailed to the customer on October 17, 2014. Another copy was sent to the customer on October

21, 2014. Please let us know if you have

any further questions.

Consumer

Response:

Review: [redacted]

I am

rejecting this response because: all the response from People's United Bank was

saying they have different kinds of checking account which need to have $1000 balance

otherwise will be service fee of $10.

Review: I opened a checking account with this bank in January of 2014, during the course of opening the account I told the representative after we had gone through the application process that I would like to opt out of the overdraft protection. I was told that she would go back in a change it. At the beginning of September I noticed 5 overdraft fee's on my account. After contacting the bank I was told that this was because I had mad a purchase on Tuesday 9/2/2014 that make the account negative. The transactions that I was charged overdraft fees for we from 8/30/2014, 8/31/2014 and 9/1/2014, at the time of the transaction there was sufficient money to cover those transactions. The issue was with the 9/2/2014 transaction, this bank processed the 9/2/2014 transaction first in a attempt to collect $185.00 in overdraft fees, fee that should never been charged to my account because I asked to be opted out of the overdraft protection. I contacted the bank representative that opened the account who admitted that it was her mistake why the overdraft fees were assessed because she had not change the opt in for the account as I had asked. I was told that she would contact her managers and have this situation rectified. About a week ago I got a call for this representative saying that all her manager could return was one of the overdraft fees. I again contacted the call center and spoke with a supervisor who took the information and told me she would call me back. I never received a call back. I again called the call center and spoke with another supervisor who told me that the manager would contact me directly, to date I have not received a call back. There processing of transaction is very fraudulent, instead of processing transactions based on how they are made the chose the largest to first to be able to charge fees. Also, this is purely a bank error, I told the representative to opt me out and she failed to do so.. Also, to compound the issue, she admitted that it was her error in front her coworkers on 9/3/2014 when I went to the bank to speak with her about this.Desired Settlement: I would like all the money that was charged to me because of the overdrafts be refunded. An apology for the inconvenience that this has cause me.

Business

Response:

This

posting is to acknowledge receipt of the communication from our customer, Revdex.com

case number [redacted]. People’s United Bank takes consumer feedback very

seriously. We have reviewed this matter and, in order to protect the

privacy of our customer, a response was provided directly to the customer on October

3, 2014. If the customer has further questions, the customer should feel free

to contact the local branch or our Call Center at ###-###-####. Thank you.

Review: I was charged 37.00 overdraft fee for a negative balance of 9.17 that never showed up on my account. Customer call center was rude & I was hung up on.

I received a letter a week after it was dated stating that they collected 37.00 from my bank account for an negative balance of 9.17 because of a hold of 126.00 on my account. The day the letter was written I put 70.00 in my account and asked the teller my balance and it did not have a negative balance. I also have it on my account that no master money or debit purchases can be made if it is going to result in a overdraft. I looked at my balance several times on their website and never saw a negative balance. I also get alerts if I am below 200.00 and did not get one until Friday which still did not state a negative balance. I called the call center. I spoke in a calm voice but the first young lady sounded bored with me and in the middle of me asking what can I do about this problem. She mumbled something and rudely hung up on me. The second lady I spoke with could not explain to me the negative balance or the hold that mysterious disappeared off my account which made the negative balance (according to them). If I never saw this negative balance and they can't explain it then why can't they refund 37.00 back to my account. I am sick and tired of this bank with their fees. I constantly have fees I cannot explain. My Savings account is in another bank,they could not explain why they took my savings account away. I have been with this bank for 15 years. It is finally time to cut ties. My three direct deposit accounts and I will go elsewhere.Desired Settlement: at least 37.00 from this time around. I would like at least an explanation on all the other monthly charges that keep popping up.

Business

Response:

Business Response /* (1000, 5, 2013/08/08) */

The Customer Experience Manager is sending a letter on 8/8/2013 which includes an apology to Ms. [redacted] as well as additional information as to how the bank has addressed her issue. Ms. [redacted] should review that letter upon receipt and contact the Manager with any questions. Thank you.

Review: MANY months ago(possibly a year) I opted OUT of the Overdraft option which allows transaction to get paid & I will be responsible for the $37 overdraft fee. Your mobile/online banking is delayed in updating the transactions so it was imperative that they understood this. I made 2 visits to stress the importance of this, and was assured that if I didn't have available funds, the trans. would get declined.Well,it was a LIE! In the past few months a couple of purchases went through and my account was hit with MORE OD FEES. When I went into the branch to ? how this was even possible, I was told that it was a mistake they weren't sure, but I was still obligated to the overdraft fee. I requested to speak with their Manager at the time "[redacted]" who was understanding& apologized for the inconvenience &credited my account the overdraft fee that I should haveNEVER incurred + assured me this would never happen again and IF it did to contact him directly and gave me his business card.When I went to go deposit my check(as I do bi-weekly)I noticed my account was negative(AGAIN) for OD fees. I told your teller [redacted] that the a manager who I didn't remember his name but was slim and tall said this is a mistake and to contact him directly if I have any issues. [redacted]'s response was "Well there's 2 ppl that fit that description, is it the black guy or white guy?" I starred at him in DISGUST and DISBELIEF and asked him to please redirect me to the appropriate person who I could speak to. He said "[redacted]" was busy and she would call me later that day. When [redacted],the "branch manager" called she told me that she can see my account was previously credited in the past& REFUSED to help me and ACCUSED me of ACCEPTING the OF fee when I authorized the purchase! Despite the fact that I opted OUT, they ACCEPTED the transaction to fraudulently charge my account and find a way to SNEAKINLY STEAL MONEY FROM MY ACCOUNT! I am a HARD worker,I REFUSE to be subjected to racial discrimination/orANY other RUDE unprofessional business.Desired Settlement: Clearly this is something this company is not bothered by because I INFORMED them I would contact the Revdex.com and their "office manager" [redacted] could care less. I want the $37 overdraft fee REVERSED IMMEDIATELY! I shouldn't have to go through such discrimination, harassment and ignorance with a "reputable business" for what may seem like not a big deal to them money wise but clearly IT IS TO ME!! I CANNOT AFFORD IT! If the Corporate office condones this type of behavior I also want my account CLOSED!

Business

Response:

This posting is to acknowledge receipt of the communication from our customer, Revdex.com case number [redacted]. People’s United Bank takes consumer feedback very seriously. We have reviewed this matter and, in order to protect the privacy of our customer, a response was provided directly to the customer on October 29, 2014. If the customer has further questions, the customer should feel free to contact the local branch or our Call Center at ###-###-####. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did not receive a response from People's United Bank as they mentioned. They have made zero attempts to contact me.

Sincerely,

Business

Response:

A response was mailed directly to the customer via U.S. Mail on October

29, 2014. Please let us know if you have

any further questions.

Review: This is my first time filing a complaint with the Revdex.com. I'm not sure if I am filing this complaint under the correct complaint type, so I apologize if there is a more suiting one. I suppose this complaint is directed at the [redacted] branch of People's Bank, although I've come across these same issues at other locations as well.I have been a People's Bank customer for well over 10 years now, and have also been a full time student for the past almost 2 years. I have a free student checking account with this bank, and for but a brief period of time, I have been getting charged the monthly service fees. This is upsetting for me, as being that I am in school full time, I am not working as much as I normally would. I have gone in to complain numerous times, not only to this branch but to two others as well, and have been told on numerous occasions that the monthly service fees would stop being withdrawn from my account, but for almost the past 2 years this has not happened. I've seemed to have heard every excuse from this company as to why this is happening and have yet to see any results. While $8.00 a month may not seem like a lot of money, it adds up, especially over two years. I'm filing this complain because perhaps I am not the only person that this is happening to. I feel like I am being robbed by this company though and it's sickening that this bank has been able to get away with this. It's tough enough worrying about my student loans, but to have the few dollars I have saved to be unfairly withdrawn from my account even after several attempts for this to be fixed just is not fair.I have since then spent the remaining money in my account because I felt that I have had no other option. I do have money with other banks, but I thought a free student checking account was for that purpose- free student checking.Desired Settlement: I would like my monthly service charges (beginning from 01/2013 to be refunded. This amount adds up to almost $200.Please let me know if you have any questions! Thank you so much!

Business

Response:

This

posting is to acknowledge receipt of the communication from our customer, Revdex.com

case number [redacted]. People’s United Bank takes consumer feedback very

seriously. We have reviewed this matter and, in order to protect the

privacy of our customer, a response was provided directly to the customer on 10/03/2014. If

the customer has further questions, the customer should feel free to contact

the local branch or our Call Center at ###-###-####. Thank you.

Review: I have a checking account with People's United bank. This bank charged me an overdraft fee of 37 dollars ten times over the course of a few days. My account was not in the negative when the first fees were charged. Eventually the numerous fees put my account in the negative, triggering even more overdraft fees! I never received an e-mail or phone call bringing this to my attention. I thought my account was hacked into when I first saw this. My bank is saying this is not their fault so they can not return my money. Money that I pay bills with! They said there was some kind of hold on my money because of an error with a purchase I made and that I should get my money from the business that made the mistake. This business did not receive and extra money, and the amount of the purchase did not put my account anywhere close to being in the negative. I am confused as to how I go to someone and ask them to pay me the money that my bank stole from me. I will have to take this business to court to make them pay $370 that MY back stole from me. A bank is supposed to protect their customer's money! Not take it from them.Desired Settlement: I just want the money that was taken from me. $370.

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case number [redacted]. People’s United

Bank takes consumer feedback very seriously. We have reviewed this matter

and, in order to protect the privacy of our customer, a response was provided

directly to the customer on July 7, 2014. If the customer has further

questions, he should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Review: Peoples United Bank - Charged my business account a fee of $7.50. They say the fee is associated with the new policy that they reportedly sent out in mail, which I did not received. I called customer service and talked to several people to reverse this charge including customer service manager [redacted] with no luck. I have multiple accounts with this bank for a longtime and have maintained balance over $10,000. It is unfair and outrageous to give them money to use and being charged for. I want my $7.50 returned back to my account.Desired Settlement: Please refund my hard earned money of $7.50.

Business

Response:

This posting is to acknowledge receipt of this complaint correspondence from our customer, Revdex.com case number [redacted]. People’s United Bank takes consumer feedback very seriously. We have reviewed this matter and, in order to protect the privacy of our customer, a response was provided directly to the customer by a Bank representative. If the customer has further questions, they should feel free to contact the local branch or our Call Center at ###-###-####. Thank you.

Review: I attempted to close one of two accounts I had with the bank in November of 2014 due to being charged unnecessary fees (among other issues) with the remaining account to be closed in December of 2014 after confirmation the new account with new bank had been set up correctly (direct deposit) and provide time to setup auto payment from the new account as well. I was advised by the clerk at the desk that I didn't need to close the account but she could modify it to refund the fees - to which she did. I still advised I would be closing the account and was told I would need to zero out the account and that she would be able to close both accounts. I advised her I would withdraw cash from the first account in question and transfer remainder myself and requested the final or 2nd account to be closed at the end of December. I advised her that no future deposits would be made and that several auto payments are still scheduled which should clear the bulk of the balance. During Dec 2014, I also continued to draw on the account to aid in emptying the account and at the end of December 2015 there was a balance of $2.26 that to be honest I didn't think would be an issue to give to the bank as my new account had been established. Due to the conversation in Nov to which the clerk advised she would be able to close the account - I and my wife no longer concerned ourselves with either of those accounts as we believed they were closed. Neither account was closed as requested and now they are attempting to collect fees and refuse to close either account until I pay ~$180 or they will report me to the [redacted] system as the 2 to 3 letters I receive weekly advise. The bulk of the fees are overdrafts due to an auto payment my wife hadn't switched but had also thought would not be an issue as she believed the People's account was closed. People's Bank didn't begin to notify me until after ~3 overdrafts occurred based off the dates on the letters received - no phone calls. When I called, 5 overdrafts charged.Desired Settlement: Due to what I was advised by the clerk, I do not feel I owe the bank anything as I was under the impression the accounts would be closed as requested. I would like the overdraft fees removed so the account can be closed as I had requested in November. I did attempt to speak to branch management and was advised they would need to speak to a higher level management several weeks ago with the final comment being I would be notified by phone within 48 hours - I've received no calls to date.

Business

Response:

This

posting is to acknowledge receipt of the communication from our customer, Revdex.com

case number [redacted]. People’s United Bank, N.A. takes consumer feedback

very seriously. We have reviewed this matter and, in order to protect the

privacy of our customer, a response was mailed directly to the customer on

March 19, 2015. If the customer has further questions, the customer should feel

free to contact the local branch or our Call Center at [redacted]. Thank

you.

Review: I have a written agreement with Peopl'e United Bank stating on August 31,2011 I have elected to revoke my opt-in to their practice of authorizing and paying overdrafts. I wrote an emailto their customer service yesterday because of two issues, one they allowed me to overdraft, and two they then switched three purchases I had showing out of my account on 6/12/14 and put them after my over-draft that was made on Sunday. Them doing this switch allowed my account to go from one over-draft fee to (4) overdraft Fees. Customer Service said they can't help me or refund anything because they have nothing stating I revoked my opt-in option. I went to the [redacted] People's Branch yesterday and they have the same agreement on file that I have a copy of. There wasn't a branch manager available so they said they couldn't help me. The teller explained that the switch I see with payments coming out is because they usually take bigger purchases out first because they feel they are more important like she can an ex of a car payment. I then explained that they did the oposite in my case. They switched the three purchases I made on thurdays 6/12 (1) $2.40 (1) for $7.89 & (1) for $58.89, those were showing posted to my account before the weekend even began and my availbe balance reflected that. They switched those before my sunday purchase forcing me to overwithdrawl (3) additional times. Those purchases amounts were out of my account for example if I went to withdral cash on Sunday from an ATM for $30 it wouldn't allow me because there was only 10.00 in the accountDesired Settlement: I want to be refunded for the (4) overdraft fees. Each fee is $37.00. So the toatal I am looking for to be refunded is $148.00

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case number [redacted]. People’s United

Bank takes consumer feedback very seriously. We have reviewed this matter

and, in order to protect the privacy of our customer, a response was provided

directly to the customer on June 25, 2014. If the customer has further

questions, the customer should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am writing to let you know that People’s United Bank resolved the matter and refunded me the money they took out of my account for overdraft fees.

Regards,

Sincerely,

Review: I am not happy at all that I was charged 2 overdraft fees after money was deposited into the acct. totaling 74.00 dollars. I want these charges reversed immediately. They should have not occurred. Money was there when they were posted. I find it to be mischarged and completely unacceptable business practice for a bank to do this when money was in the acct. prior to them posting the charges. If it is not taken care prior to my insurance being drafted I will incur other charges due to your charges that should have not been made.Desired Settlement: complete refund of 74.00 dollars immediately. I have insurance that should be paid and now there is no money in the acct. due to your actions which are unacceptable. money was in the acct. to cover the charges prior to them posting. and I was still charged.

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case number [redacted] People’s United

Bank takes consumer feedback very seriously. We have reviewed this matter

and, in order to protect the privacy of our customer, a response was provided

directly to the customer. If the customer has further

questions, the customer should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Review: Interest charged to my credit card account after I paid the full balance due. My statement should read zero dollars.

Interest charged to my credit card account after I paid the full balance due. My statement should read zero dollars.

I called Customer Service and they said they would waive part of the interest which makes me think they should not have continued to charge me interest in the first place after my balance was paid in full.Desired Settlement: I want the full interest amount(s) waived to bring my account back to zero dollars, please.

Thank you.

Business

Response:

Please instruct the customer assigned ID of [redacted] to contact RBS at ###-###-#### for her credit card inquiries. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I spoke with them on the phone and they agreed to waive the interest as well as get better at clarifying how they calculate interest as it is a bit confusing.

Thank you for your assistance.

Sincerely,

Review: I have a loan through Peoples Unithe Bank for the last 7 years which I have paid every month on the 16 of the month every year for the last 7 years never having a late payment. this past may I was told that my payment was late. I don`t understand how that is possible because like I said for 7 years I have a bank check through [redacted] Bank made on the 16 every month on the 16th. [redacted] bank said and I have the paper work that the check was created on the 16th of may Processed on the 18th of may and mailed on the 18th of may. Delivered on the 21st of may which was 6 days before the grace period they are saying they are saying they did not get it till the 27th . I then call the post office to ask why it would take so long to get to the bank. They said it should take only three to four day at the most to get there. I think I think this is unfair because I believe it is the Banks fault not processing it in time. Now they are charging me 29.00 dollars for late fee. They were also nasty on the phone and very insulting. Finely if for 7 years the payment was made on the 16 of the month and may of this year also on the 16 of the month they had 6 days to process it why should I owe a 29.00 dollar late fee.Desired Settlement: Take off the Late fee it was their fault not mine

Business

Response:

This posting is to acknowledge receipt of the communication

from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of the consumer, a response was mailed directly to the

consumer on July 9, 2015. If the consumer has further questions, the consumer

should feel free to contact the local branch or our Call Center at

[redacted]. Thank you.

Review: After more than a decade of loyalty to People's Bank, they terminated (via letter) all of the bank accounts for my family. I went to the bank to discuss this matter on three different occasions and spoke to bank managers as well as head tellers. None of them could find any explanation as to why my account was terminated. In fact they were more confused than I was. They made calls to headquarters on my behalf, and all that was explained was that it was within their rights to close any accounts they wanted, and that they have closed thousands of accounts this way. This is probably true, however, I as I said I have been a loyal customer, I have never been involved in any questionable banking practices, and I deserved more explanation than was given. They gave me less than a month to rearrange ALL of my finances including direct deposit and many different automated bill payments that were connected to my account. This was a tremendous inconvenience to me and my family as well.Desired Settlement: I would like it to be public knowledge that People's United Bank is doing this to its loyal customers.

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case number [redacted]. People’s United Bank takes consumer feedback

very seriously. We have reviewed this

matter and, in order to protect the privacy of our customer, a response was

provided directly to the customer. If the customer has further

questions, the customer should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you

Review: I have a business checking account. One of my clients is asking me to verify if I have cashed his checks in the last 5 months, he gave me dates, amounts and check numbers. Peoples bank wants me to pay a fee to look into this. I spoke with a rep, who said she will verify those payments, then comes back and tells me there is a fee. I asked to talk to her supervisor, she placed me on hold for 3 minutes and came back and said her supervisor will make an exception.Desired Settlement: Dont charge for this service.

Business

Response:

This posting is to acknowledge receipt of the communication

from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of the consumer, a response was mailed directly to the

consumer on November 17, 2015. If the consumer has further questions, the

consumer should feel free to contact the local branch or our Call Center at

###-###-####. Thank you.

Review: I have a 15 year old checking account that I have not used since I got married and opened an account with my husband at another bank 7 years ago. Without my knowledge, after 15 years, People's started charging a $25.00 service fee to this 15 year old account back in June 2015. The June and July fees caused the checking account to go negative $39.05, which was then taken out of my son's checking account because my name is on that account. I went to a branch office today to close the account and request that the $39.05 be returned to my son's account. The branch closed my account (adjusting for a third $25 fee that was placed on a $0 balance account), but the bank is refusing to return the $39.05 to my son's account. They said that I had to call the Call Center because there was nothing they could do. I then requested that they remove MY name from the account shared with my son, and the branch office refused that as well. I called the Call Center number provided and was told the same thing... That an agreement I signed when opening the account allowed the bank to remove money from another account. Again, this account is 15 years old - I didn't remember that the account even existed and I certainly don't recall signing any such agreement. I reiterated that the bank now had charged $75.00 for a $10 account, that the account was not closed and all I wanted was the portion of the fees that were taken from the other account returned - they refused. To make matters worse, when I asked to speak to the supervisor's boss, I was told that she was at lunch - then had a meeting and could not call me back for hours. People's is a huge bank, but I was restricted to one supervisor who was out of the office. Had I known that the bank, after 15 years was going to start charging $25 monthly on an account that originally only had $10.95 in it, I would have closed the account months (years) ago - long before any of these charges occurred.Desired Settlement: I am willing to let go of the original $10.95 balance that was in my old checking account. All I want is the $39.05 that was taken from my son's account returned to that account.

Business

Response:

This posting is to acknowledge receipt of the communication from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer feedback very seriously. We have reviewed this matter and, in order to protect the privacy of the consumer, a response was mailed directly to the consumer on August 27, 2015. If the consumer has further questions, the consumer should feel free to contact the local branch or our Call Center at ###-###-####. Thank you.