People's United Bank

Review: I have been banking with them for years. I opened a small online business account and then decided to open a personal account as well. Recently, the personal account was overdrafted for very small amounts. I was unaware of the overdrafts at the time of the fees processing because I did not have internet access to that specific account. So, they charged me 5 overdraft fees, which totals over 150+ dollars. I did not have the funds to get that caught up. I work commision part time job and its what was available at the time. SO, I received a letter on the 3rd saying they contacted me on sept 8th to resolve the overdrafts etc. I never received a letter before that, but went down to the local branch asap that same day to see what we could do. I talked to the teller and she helped me set up payments into the personal account and I gave 60 dollars to them immediately to help. Then, I got a phone call the next morning saying they wont take payments now, and they are closing the account if I don't pay it off by 3pm the next day. They also stated in the letter, all connected accounts would be closed. My business account was never connected to my personal account but they attacked it and stopped me before 3pm from accessing the account transactions. My commissioned paycheck was deposited into that account because this all happened within a matter of 2 days JUST before payday, so I couldn't change my paycheck info before the account was taken over (both of them, even the business one which is not connected). SO, I called and they said there is nothing they can do and they took control of both accounts because I had money in one and they wanted it before I could use it, which I needed for my electric bill and kids clothes. ANyhow, so they basically threw me in a trash can when I have always been loyal and even agreed to make payments. That 200 dollars from my check that they just recently stole, isnt even going to cover the fees, so they are putting me in collections anyhow. They are attacking me both ways.Desired Settlement: I know my business account JUST went negative about 5 bucks, because everything is down hill at the moment with money, so the account right now has 195+ out fo the 200. I am requesting that they at least give me most of my well earned paycheck back since they are taking a loss anyway, or not report me to the credit consumers because I have no control over how much I make in commision and I agreed to make payments and they accepted, then denied it the next day. So I feel they played with me.

Business

Response:

This posting is to acknowledge receipt of the communication from

our customer, Revdex.com case number [redacted]. People’s United Bank takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of our customer, a response was provided directly to the

customer on October 17, 2013. If the customer has further questions, he

should feel free to contact the local branch or our Call Center at

[redacted]. Thank you.

Consumer

Response:

Review: Somehow, not through my consent, People's Bank got a hold of my information and began calling me in an effort to lend me money I don't want. They have called about 3 to 4 times a day for the past two weeks. I and my husband have repeatedly ask them to stop calling and to remove me from the mailing/calling list. We even escalated to a Manager who promised they won't call again. They are still calling. It is borderline harassment. The lastest telemarketer insulted my husband which promoted me to file this complaint. After this experience, I wouldn't consider Peoples Bank for any type of service.

Product_Or_Service: NoneDesired Settlement: DesiredSettlementID: Other (requires explanation)

Change your sales / telemarketing practices or service provider and honor the contacts/customers requests.

Business

Response:

This

posting is to acknowledge receipt of the communication from Revdex.com case number

[redacted]. People’s United Bank, N.A. takes consumer feedback very

seriously. We have reviewed this matter and, in order to protect the

privacy of the consumer, a response was mailed directly to the consumer on

March 20, 2015. If the consumer has further questions, the consumer should feel

free to contact the local branch or our Call Center at [redacted]. Thank

you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: In the letter I received today 03.27.15, People's Bank stated they were further investigating my complaint.

Sincerely,

Review: I have a customer service issue with the bank, and I have attempted to resolve this issue through the Call Center and Branch Manager [redacted]) to no avail. I sincerely hope you can assist me. Last week on February 4, my checking account became overdrawn when my rent check (#[redacted]) was deposited for $700. When I realized this on the morning of February 6, I quickly went to the branch in person to deposit $400 in cash to bring the account back to positive. That same day, February 6, after I had made the deposit of $400 and another of $77, I was charged four overdraft fees of $37 each as well as an additional fee of $37 on February 4. Since these five overdraft fees represent a very large sum of money for me, $185, which is equivalent to ten weekly T passes for example, I contacted the nearest branch to try to resolve the issue. On Saturday, February 7, being out in [redacted]., I called the [redacted] branch and spoke with a teller named [redacted] who was kind enough to return two of those fees to me, $74, but I am still out the $111 for the other three fees. At that point, I phoned the Call Center, but they were very unsympathetic and basically told me it was my fault for opting in to the Overdraft protection. The bottom line here is that it’s true that I opted in to this protection, but four out of five of these fees were assessed after I made two deposits, and no one in the [redacted] after reviewing my account informed me that I would be assessed these fees. Since this is clearly a bank error as well as very poor customer service, I am requesting that you kindly refund my $111 in fees. This would help to restore my belief that People’s United is a leader in Customer Service, a belief I have currently lost.Desired Settlement: Return of bank fees of $111.00

Business

Response:

This posting is to acknowledge receipt of the communication from our customer, Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer feedback very seriously. We have reviewed this matter and, in order to protect the privacy of our customer, a response was mailed directly to the customer on February 27, 2015. If the customer has further questions, the customer should feel free to contact the local branch or our Call Center at [redacted]. Thank you.

Review: On May 3, 2013 I wrote a check to my contractor in the amount of $1275.00 on my Peoples Plus Checking account. That evening I realized I had overpaid and immediately called the Banks customer service department the next morning, May 4, to put a stop payment on the check. I have had a CD of about 50K and a checking account with this bank for several years and only wrote about two or three checks per month. I requested for the stop payment to take effect immediately and the agent on the phone was apathetic and seemed disinterested in helping me. I asked her to put a flag on my account and to e-mail the Stamford branches about the $1275.00 check, #207 on [redacted] account ending in #[redacted] and she begrudgingly said she would try but would not guarantee the stop. I was appalled since I write so few checks and have been a long term customer.A couple of weeks later I called the bank and discovered they cashed the check on May 9. Not only had they cashed the check but they charged my daughters account for the $30 fee. In other words they charged for the stop payment but never stopped the check.I also had received a letter by certified mail from the bank on 6/1/13 which said they had tried to reach me by phone but could not reach me. I have lived here for fifty years, am 88 years old and I never received a call from them. From that point my daughter and I went to the Summer Street location and filled out a check affidavit with [redacted], Financial Services Manager, declaring the bank needs to recover my money, since they made no effort to realize their error. My daughter has been to other Peoples Bank locations but no one responds. I did go back to the bank with my daughter a month later and threatened to sue for their incompetence and poor customer service. My daughter asked for a printout of her account and noticed they refunded the $30 fee but they re-named her checking account, #[redacted]0 with my name, [redacted] as well as her name [redacted] In Addition, I noticed that my daughters account, which was only in her name had been renamed as the joint account we used for emergencies. Now it said [redacted] and [redacted] on [redacted] checking account. There is quite a bit of theatrics going on at this bank but they are falsifying records which I believe is illegal. As you can verify from the checking statements for April have Dorothy and [redacted] which is not correct and then in May and June was switched back to [redacted] same account. Neither [redacted] nor I ever changed the account holders names. We set up only one account with both our names, one account in my name and one in my daughters name.Desired Settlement: Pl$ease refund my $1275 in a cashiers' check.

Business

Response:

This posting is to acknowledge receipt of the communication from

our customer, Revdex.com case number [redacted]. People’s United Bank takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of our customer, a response was provided directly to the

customer on January 28, 2013. If the customer has further questions, she should

feel free to contact the local branch or our Call Center at ###-###-####. Thank

you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have received one letter from people's provided in my last response to you and am not at all satisfied with their investigation nor their response. If I do not get refunded I will sue in small claims court.

Sincerely,

Dorothy Glynn

Business

Response:

People's United Bank has issued its response directly to the customer and considers this matter closed.

Review: I have a checking account with Peoples United Bank in [redacted]. In late 2013 I over drafted my Peoples United Bank checking account by $2,000.00. I had an overdraft credit line protection of $2,000.00 to cover the over drafts. However, I realized that I still had to reimburse Peoples United for the overdraft credit line, which they call a “loan” of sorts, and I agree it is. I was late a few times in the beginning of payments, due to my hectic schedule at work, then I began paying timely. I then stopped using my Peoples United checking account and started using another bank for all of my checking (not because of the overdraft, but because Peoples United was generally performing poorly in my opinion).

I’ve been paying in a timely fashion every month since around the summer of 2014. Since this past early fall I’ve received, and still receive to this date, late notices every month, in error, on my account ending in -[redacted]. The late notices are in error because I’ve been paying on time and monthly against the account about 2 weeks prior to the Payment Due date for that month. Along with the late notices are late fees of about $20.00/month plus interest of course.

To rectify this situation every month, about 14 days prior to the Payment Due date of the loan statement, I drive to the Peoples United branch on [redacted] in [redacted] and pay about $40.00 to $50.00 in cash toward my loan. I always bring the Late Notice that I receive and I always bring my Deposit slip which proves that I made a timely payment, and the correct payment, for the month prior. The customer service representative handling my problem on that day deducts the late fees and the interest fees and assures me that the problem won’t arise again. But the problem does arise again, and again, and again. In fact I’ve been driving to pay Peoples United cash every month since the early fall.

Further, the computer system that generates and prints out the Late Notices has my former name, [redacted] and uses it instead of my legal, current name: [redacted]. I’ve been trying to change my name with Peoples United for many years now but have been successful in getting Peoples United to change it on only a few computers. This is an indication that Peoples United has a computer network system that is not properly networked and employees that don’t seem properly schooled on how to operate the system. All of this may be instrumental in causing some of this confusion.

Now, I’ve come to the conclusion that the only way to clear my account is to complain to higher authorities since the Tellers and Managers at the branches aren’t able to bring about a resolution to my problem of recurring Late Notices.

Account ending in -[redacted]

Account Type: Personal Checking Account Credit Line Overdraft Loan

Incorrect Names on Account: [redacted] and [redacted]

Corrected Names on Account: [redacted] and [redacted]

Addresses on Account: [redacted] and

[redacted]Desired Settlement: I would like to see the following changes made:

1.) The recurring Late Notices cease when they’re unwarranted. This will be done by applying my payments to the correct account and to the correct portion of loan. The Manager at Peoples United in [redacted] told me that the Teller has to apply the payment to the loan as a “Regular” payment and the problem was that the Tellers were applying the payments toward the “Principle”, however, that remedy hasn’t solved the problem. In fact, I’ve received two Late Notices since then.

2.) I’d like to have my name corrected on the loan from [redacted] to [redacted].

3.) I’d like the account ending in -[redacted] closed, thus ending my relationship with Peoples United.

Business

Response:

This

posting is to acknowledge receipt of the communication from our customer, Revdex.com

case number [redacted]. People’s United Bank, N.A. takes consumer feedback

very seriously. We have reviewed this matter and, in order to protect the

privacy of our customer, a response was mailed directly to the customer on March

11, 2015. If the customer has further questions, the customer should feel free

to contact the local branch or our Call Center at [redacted]. Thank

you.

Consumer

Response:

Dear Revdex.com, Thank you for assisting me in this matter. People's United Bank sent me two letters on March 11th stating that they were going to look into the matter.

Review: I contacted People's United Bank concerning Overdraft fees I incurred on my account. I've been a customer with People's for nearly 20 years and apparently that doesn't matter to them. The reason for my call was that on 1/12/16 I was charged 4X @ $37.00 each for overdraft. I normally do not keep funds in my checking account therefore I do sign on to my online account several times a day to ensure I have enough funds in my checking account to cover any bill payments I've scheduled and/or ACH transactions that will clear. Throughout the day on 1/11/16 even up til about 9pm, and (I'm sure Peoples can track how many times I've signed online) my account had enough funds to cover 4 ACH items that were visible online as clearing:

$440

$1.87

$4.34

$10.40

which according to my online balance I had enough to cover those charges. On the morning of 1/12/16 I signed on to find that there was a bill payment debit of $80.00 that hit the account first and then in the order of the $440 and remaining smaller transactions listed above and of course I was charged for the last 3 transactions instead of clearing the first 4 and just allowing the $80 to be overdrawn, which I will agree to accept. People's online should display all transactions scheduled that day in real time instead of fooling the public. People's market their mobile app and online site but inability to provide accurate lists of all transactions are misleading. And the fact that I'm being charged $37.00 for transactions of $10.40, $4.34, and $1.87 is absurd. I contacted the call center and spoke to a Bianca to explain the situation and was told it wasn't a bank error and regardless of my banking relationship they would not waive the fees. I asked to speak to a Supervisor and after being on hold for 30 minutes for the supervisor. Bianca stated that she spoke to her supervisor Nicole and per Nicole she will only waive just one fee. As a customer requesting to speak to a Supervisor, I expected to speak to that Supervisor but its clear she did not want to speak to me. I am just highly disgusted by their lack of customer service. Although I should be happy that they decided to waive a fee for me, I would like to have the other 2 waived as well as to pay $111.00 in fees for People's United Banks inability to provide real time transactions is unacceptable.Desired Settlement: I would like two more fees waived.

Business

Response:

This posting is to acknowledge receipt of the communication from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer feedback very seriously. We have reviewed this matter and, in order to protect the privacy of the consumer, a response was mailed directly to the consumer on January 27, 2016. If the consumer has further questions, the consumer should feel free to contact the local branch or our Call Center at ###-###-####. Thank you.

Review: I paid my car loan through [redacted] Online Billing System which was guaranteed for delivery on 10/16/14 when my bill was due 10/18/14. I initiated the payment on 10/10 which was well over a week of when the payment was due. On 10/22/14 I received a notice that I have a late fee and my check was received on 10/20/14. I called People United who claimed they didn't receive the check until 10/20/14 and there was nothing they can do. I called my bank ([redacted]) who told me the payment was definitely received on 10/16/14 and that it would have to have been received before the weekend as the check couldn't be processed the day it was received. I called People's United Bank and spoke with a supervisor named [redacted] who told me I was wrong and that there was no way that they can guarantee when the check was received and there was nothing that People's United can do.Desired Settlement: $11 late waived.

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case number [redacted]. People’s United

Bank takes consumer feedback very seriously. We have reviewed this matter

and, in order to protect the privacy of our customer, a response was provided

directly to the customer on October 29, 2014. If the customer has further

questions, the customer should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: they did not even respond to the issue at hand.

Sincerely,

Business

Response:

A response was mailed directly to the customer via [redacted] on October

29, 2014. Please let us know if you have

any further questions.

Review: on X-XX-XXXX a direct deposit of 1500.00 was depositied into my savings account. On X-XX-XXXX the payment was not retrieved from savings account to cover the payment. The savings and checking account are linked together on my ATM card. when I checked online to find out why my mortgage payment was not payed. The fee was returned. I was charged two 37.00 fees. when I called to complain abotu teh transactions I was informed that I was suppose to set up the accounts as a sweep account. This bank clearly does not explain the many services or clearly provide a clear explanation of how the banks account are set up. I have a checking account, a savings account and a business checking account. I was also charged with a 12.00 service charge for not supposedly not maintaining a minimum balance or having a direct deposit. I am constantly getting hit with fees. I also was recently hit with a 37.00 charge for a payment of 125.00 that was deposited on the same day it was returned.

Desired Settlement: DesiredSettlementID: Refund

I respectfully requesting that this be investigated and the fees charged be respectfully refunded. 37.00 X (3)= $111.00

Business

Response:

Business Response /* (1000, 5, 2013/04/30) */

The Customer Experience Manager sent a letter to Ms. [redacted] apologizing that the sweep function was not established between accounts and enclosing product information with account options for Ms. [redacted] to review in order to assist in avoiding fees going forward. Ms. [redacted] should review with letter and contact the Manager with any further questions.

Consumer Response /* (3000, 7, 2013/05/01) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

When I contacted the bank in regards to the 20.00 fee I sustained due to my funds not be available on the account. I was advised that because they had already refunded me the two 35.00 fees they charged on my account. the 20.00 fee that I sustained with the mortgage company would not be credited or paid by Peoples ank. I was told I would be responsible to pay that fee. If the bank has already acknowledge that the funds were in my savings account, then I believe they shoudl be accountable for teh 20.00 fee I sustained by my mortgage company. A copy of this fee can be provided.

Business Response /* (4000, 9, 2013/05/07) */

The Customer Experience Manager reached out to Ms. [redacted] to confirm she accepted the response provided to her in the letter the bank sent on April 29th. Ms. [redacted] indicated she was happy with the response and we believe her issues have been fully addressed and this complaint is closed. Ms. [redacted] is free to contact the Customer Experience Manager with any questions or concerns. Thank you.

Consumer Response /* (-101, 11, 2013/05/08) */

From: [redacted]@optonline.net (mailto:[redacted]@optonline.net)

Sent: Saturday, May 04, 2013 11:23 AM

To: Revdex.com (Do Not Reply To This Email Address)

Subject: Re: Revdex.com Complaint Case#XXXXXXXX(Ref#REDACT33[redacted]@optonline.net32[redacted]@optonline.net34RE...⇄ />
Greetings. I just reviewed my account and the bank refunded my payment fee that I accrued from my mortgage company. Thank you so must for your help. You guys are awesome !!!!!

Review: I am using a mortgage person by the name of [redacted] at [redacted] Branch. I came in on October 1st and [redacted] issued a pre-qualification for a mortgage. He decided a [redacted] no money down mortgage product would be a good fit for me. [redacted] then requested that we work with a realtor and select a home within the pre qualification amount of $260,000. After our realtor notified [redacted] of the home we selected, we gave our $5000 deposit, got home inspections, paid for appraisal upon [redacted]'s request, which we can back up with emails and text messages. After completing the full application [redacted] never indicated to me that it might be difficult to get approval. I made several attempts to contact him this past week with not return call, email, or text messages. On Saturday, via an EMAIL, not even a personal phone call, we get a letter saying the loan is a no go?!?!?!?!?! [redacted]'s letter basically stated "Sorry, loan not approved, let me know if I can help in the future." This correspondence was very unprofessional and of poor character.

We had a date set of November 28th in place to close on our home (which as you can see is in about TWO WEEKS). So basically just to reiterate in two weeks, we will be out a rent and a home, at the hand of Mr. [redacted]'s clear inability to properly and professionally assess us as his clients, and now affects the real estate agents, and their clients, respectively.

I don't know what can be done by way of [redacted], but we feel People's Bank needs to make good on a loan product and IMMEDIATELY so, whether that be in-house financing, or another product, we don't know. This is unacceptable as it is. His poor judgement and inability to assess us as worthy applicants, has cost us time, money, the other party involved time and money, and this is not going to end well any way you look at it.

We dealt with [redacted] via phone call today in which he lied, gave inaccurate and unprofessional replies, and we have ZERO confidence in his capabilities as a mortgage professional.Desired Settlement: People's Bank to furnish us with either an INHOUSE mortgage based on same rates/outcomes we thought would happen, or furnish us with another product to make this mortgage work. We are about to be homeless, seller is waiting to close and a lot is riding on this mortage. OUr real estate agent himself said he NEVER sees this. Prequal usually means all is set.

Consumer

Response:

From: [redacted]

Sent: Thursday, November 13, 2014 2:52 PM

To: [redacted]

Cc: [redacted]

Subject: [redacted] Mortgage

November 13, 2014

To Whom it May Concern:

We sent a letter explaining our situation, details and important dates with regards to extension which was for today, and we still heard not one thing back from your bank. Not that you were trying to help, not that you were apologetic, not a word. What kind of professional business does this?

It is beyond my comprehension that no one thought to call me. Are all of your consumers this meaningless? So, we have until 5pm today to have an approval letter, or someone else gets our home. Additionally, our landlord has placed our home up for sale, so we are soon to be without a place to live.

Again, gross inability to assess my creditworthiness has pretty much ruined my family right now. Disgusted over your lack of regard or acknowledgement. Never have I been treated with such a lack of courtesy.

Business

Response:

This

posting is to acknowledge receipt of the communication from our customer, Revdex.com

case number [redacted]. People’s United Bank takes consumer feedback very

seriously. We have reviewed this matter and, in order to protect the

privacy of our customer, a response was mailed directly to the customer on November

24, 2014. If the customer has further questions, the customer should feel free

to contact the local branch or our Call Center at [redacted]. Thank

you.

Review: I was charged 12 overdraft fees on 3 separate checks that were charged to my account totaling $630. After this bank returned the checks the 3rd time in 4 days, they paid them the 4th time with no change in my account balance. This tactic they used cost me $630 dollars in fees for $110 in checks that were written. I had no idea of the situation and this all occurred within 5 days. Once I received written notification I deposited the money but was told im beat for the fees. They refunded 3 of the fees and said im responsible for the other $360 in fees. This has to be illegal. How can you return 3 checks 3 separate times in 3 days and pay the 4th time with no change in account value. I called and explained that my company had wrong account info for direct deposit and I was told by customer service ( who were so rude ) there is nothing I can do. I asked to speak to supervisor and was told they would not talk to me. How do you charge $160 in fees to pay 1 $30 check. The other check was $40 and I was charged $160 in fees for that one. This is illegal.....I was with [redacted] bank for years and never had a problemDesired Settlement: I want my money back, that was a whole weeks pay for me and my family...You are crooks to do this to me. $630 in fees to pay $110 in checks....And customer service says they did my a favor....I am furious

Business

Response:

This posting is to acknowledge receipt of the communication from our

customer, Revdex.com case number [redacted]. People’s United Bank takes consumer

feedback very seriously. We have reviewed this matter and, in order to

protect the privacy of our customer, a response was provided directly to the

customer. If the customer has further questions, the customer should

feel free to contact the local branch or our Call Center at [redacted]. Thank

you.

Review: To Whom It May Concern:I am a Plus Checking Customer, with an account ending in [redacted]. I have been a member since 2009, and have never had any issues with People's United Bank. People's helped me in 2012 when my wallet was stolen, and has provided excellent customer service, until now. On 8/4/14, a fraudulent ACH for -$29.40 posted to my account. This ACH was done through an automatic recurring payment on behalf of [redacted] for a credit card I have with them. I had revoked authorization for automatic withdrawals the previous month, but this withdrawal happened anyway, and overdrew my account by $5.31. Upon discovery, I immediately notified People's United Bank and [redacted], and had a hold put on my account within 2 business days of the posting. After sorting out the matter with [redacted], I called your customer service center and explained the situation. I was eventually connected to a very rude Call Ctr Supervisor named [redacted] provided no helpful information, scolded me for allowing the ACH, and said that since I had provided the account # and info, that I couldn't claim this ACH to be fraudulent/without authorization. She also refused to reverse the $37 overdraft fee on my account. It's worth mentioning that federal law prohibits OD fees in the case of fraud, and checking account holders have a limited liability of only $50 (if reported in 2 business days). I explained that the OD fee and the fraudulent ACH amounted to over $50, and was met with a very rude response. While on vacation, I had to drive 40 minutes to the nearest branch in order to deposit $ and freeze my account. I have NEVER been treated so poorly by my bank for something that should have been easy to resolve.My People's Checking Account has never been overdrawn before, and I took several steps to ensure that it could not be overdrawn (by opting out of overdrafts via debit purchases, keeping a ledger, etc). It's appalling that I've had to take things this far to rectify the situation.Desired Settlement: Please refund my $37 overdraft fee as soon as possible. If necessary, I can provide additional documentation

Business

Response:

This posting is to acknowledge receipt of the

communication from our customer, Revdex.com case number [redacted] People’s United

Bank takes consumer feedback very seriously. We have reviewed this matter

and, in order to protect the privacy of our customer, a response was provided

directly to the customer on August 27, 2014. If the customer has further

questions, the customer should feel free to contact the local branch or our

Call Center at ###-###-####. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Peoples United Bank overdraft and charge policies

Peoples United Bank uses different explanations everytime you ask for clarity on banking fees.Again, they have charged me overdraft fees on money that at the time it was authorized was in the account. In the past, I was charged for money that was held in error, and was charged an extreme amount of over draft fees because Peoples said if the money is held it will not be available. This time, they are not holding the money that was authorized and are stating that the money is in overdraft status because it took a couple of days for it to clear. I was charged $37.00 on $2.68 that was taken as a partial payment from my account, and took two days to clear.Peoples united does not post the authorization dates on the transaction and use these deceptive practices to confuse people.In addition, they blame the customer and say it is my responsibility to monitor my account, however, the day that I made the purchase the money was there. And again, the next couple of weeks, they authorized payments on a charge, and then charged me another $37.00 overdraft fee when the account was already in a negative. Should they be declining the card?????Desired Settlement: I want the overdraft charges returned for 3 of my fees, totalling $111.00.

Business

Response:

This posting is to acknowledge receipt of the communication from our customer, Revdex.com case number [redacted]. People's United Bank takes consumer feedback very seriously. We have reviewed this matter and, in order to protect the privacy of our customer, a response was provided directly to the customer via phone on September 10, 2013 and via letter on September 11, 2013. If the customer has further questions, she should feel free to contact the local branch or our Call Center at ###-###-####. Thank you.