Peoria Nissan

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

A refund check in the amount of $1,791.32 was sent to the lender (NMAC) of Ms. [redacted]'s vehicle. Please see attachment. This refund does not change her monthly payments, but will reduce the amount owed on the loan.

Peoria Nissan is purposely misleading , and deceiving the Revdex.com . The GM has NOT given me 2 prices,,,,and to be honest,,,doesn't excuse them from backing out of their original offer.

February 17, 2016
We are in receipt of the complaint filed by Mr. [redacted] with your office.
Our General Manager, Chuck M[redacted] has been in contact with Mr. [redacted] regarding the pricing of the vehicle he was interested in.  Mr. M[redacted] provided two prices...

to the customer, one with the damages fixed on the vehicle, and one with the damages left as they are. Mr. [redacted] has not responded to either offer. We apologize for the breakdown in the conversation between Mr. [redacted] and our sales staff regarding "the out the door" price. We are more than willing to work with Mr. [redacted] should he still be interested in purchasing a vehicle from Peoria Nissan.Sincerely,
Patti S[redacted]
Compliance Director - Peoria Nissan

We had [redacted] come in on the 26th and we gave him a rental car, we once we got the car here we found he had replaced the factory bulbs with aftermarket bulbs and the left headlight harness had melted we installed a new harness with his aftermarket bulbs in and the next day the left...

head light quit again, so we replaced the left front head lamp assembly with a new one that included a new harness and new factory bulbs, we did remove both aftermarket bulbs and gave him back, he told me he was going to get his money back from auto zone for them.  We delivered the truck back to him on the 28th with a full tank of gas and with my recommendation not to use anymore aftermarket HID bulbs, and [redacted] was ok with that.  As far as the knocking noise we sent the truck to Chevy and they told us the noise is normal and gave us a copy of a service bulletin stating the noise he was hearing is completely normal, [redacted] has a copy of that also, and agreed with me the noise is normal. He also has the org aftermarket HID system that we took out of his truck, the org head lamp assy, and all the aftermarket bulbs.  As of this morning after I talked to him he was ok with all we did and grateful.

[redacted] has an appointment at our dealership today to discuss her paperwork and charges for the vehicle she purchased.We will send an updated response after the meeting.

January 12, 2016
We are in receipt of the complaint filed by Ms. [redacted] with your office.
Please find attached the maintenance agreement that has been placed in service to provide Ms. [redacted] with the oil and tire rotations. We apologize for the delay in correcting...

this error and for the lack of attention she received at the dealership.Sincerely,
Patti S[redacted]
Compliance Director Peoria Nissan

The Frontier has been redesigned for 2016 but

has not been released to the United States. The release has been to [redacted], [redacted] and [redacted]
We are unable to help the customer obtain the newly designed truck, as we are unable to obtain one at this time.
Thank you...

for the opportunity to respond to this complaint.Sincerely,
Patti S[redacted]

[redacted] Peoria Nissan

After I submitted this on Revdex.com, I got a call from Frank J[redacted] at Peoria Nissan. Frank bent over backwards to make this right. He immediately got online and ordered me the hats that were promised to me. I received them today and I can't tell you how much better I feel about this deal and Peoria Nissan. Frank changed my attitude about the dealership and I wanted to thank him for standing behind what they said they would do. Thanks Frank and Peoria Nissan!!!

December 17, 2014We are responding to the complaint filed by [redacted].  Our Sales Manager, [redacted] has been in contact with [redacted] and has made several appointmentswith him in an attempt to resolve his issues.  [redacted] has not kept those appointments.  Our calls...

have to him have not been returned.At this time there is nothing more we can do until [redacted] contacts Peoria Nissan to schedule an appointment.Sincerely,[redacted] - Compliance Director

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Nissan Peoria added the negative equity to my current loan withouy my permission or knowledge. I ahve attempted to find out the cost of trading in my car for a new one. They told me not to come back back to their office. How can I go there to attemot to get a new loan if they refuse to help me?Regards,[redacted]

Please accept our apology for the delay in our reply for Ms. [redacted] from our dealership has been in contact with Ms. [redacted] regarding her request to "trade" vehicles. We regret that we were unable to take a used 2014 Altima and make an even trade for a new vehicle...

with additional features, with no additional money down, and without an increase in the monthly payment.We have addressed this issue with our sales staff.Please accept our apology.[redacted]Compliance Director - Peoria Nissan

We have apologized to [redacted] for the error on our Web advertising.  We believe that we have extended an opportunity to [redacted] to obtain 0% financing on another vehicle, but have been unable to contact him.  I personally called the [redacted] phone number and got a recording that the consumer was not available and to try my call at another time.Unless he contacts [redacted], there is nothing that can be done to try and remedy the situation.Sincerely,[redacted]Compliance Director Peoria Nissan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 

On 2/23/16 I called into Peoria Nissan and spoke with Jesse C[redacted] ( per email from Patti S[redacted] Compliance Director at Peoria Nissan) requesting an appointment with him regarding my $3,000.00 refund. Jesse stated he did not know why I was requesting an appointment with him as this usaully goes through a sales diecrtor I informed him that I have already spoken with many sales directors and that I was invited by Patti to schedule an appointment with him or Elizabeth [redacted] He stated he did not know who Patti S[redacted] was. I was asked who was the last person I have spoken with there at Peroia Nissan I stated it was Eric, but I did not wish to speak with him. Jesse placed me on a 5 minute hold to look for my file. He then got back on the line and suggested to call me back instead of having me on hold as he could not find my file. I informed him I was calling to schedule an appointment what did he need in order to give me a call back and get me an appointment. Jesse stated he needed to speak with accounting and get my file for my debit card information before he can schedule an appointment. Jesse stated he would call me back in 15 minutes. I waited for a call back all day yesterday and this morning still have not received a call back to schedule an appointment. I am very frustrated and upset regarding Peoria Nissan's customer service or lack there of!

Can someone please assist me in this matter?

Regards,[redacted]

Peoria Nissan is purposely misleading , and deceiving the Revdex.com . The GM has NOT given me 2 prices,,,,and to be honest,,,doesn't excuse them from backing out of their original offer.

Re: Complaint – [redacted] #[redacted]I am responding to the complaint submitted by Mr. [redacted] regarding his experience with Peoria Nissan.Mr. [redacted] purchased his current vehicle in October, 2014.  At the time of purchase the customer traded in a Kia for which he still had...

an outstanding loan. Mr. [redacted] was given $12,000 as a trade in value for the vehicle with the remainder carried over to the new contract as negative equity. The “buyers order”, as well as the “retail installment contract” clearly states all of the charges associated with the sale of the vehicle.  Mr. [redacted] signed both of these documents indicating he understood all charges on the contract. Carrying negative equity to a vehicle purchase is a common practice with dealerships and is completely legal.  The negative equity is the responsibility of the buyer, not the dealership.Mr. [redacted] has only had the Nissan Sentra for 9 months and has not had time to create any equity in the current vehicle, but expects the Dealership to pay for his negative equity.All of our advertisements are governed and monitored by strict State and Federal standards.  Often the prices advertised on new vehicles is with all available incentives for that particular model.  Not all customers will qualify for all rebates.Additionally, our website contains the following disclaimer:The prices and incentives shown above may vary from region to region and are subject to change.  Inventory is subject to prior sale.  Vehicle information is based on standard equipment and may vary from vehicle to vehicle.  Please contact us via phone or email for specific vehicle information.  All prices are plus tax, title, license, dealer adds and documentation fee.  Any discounted prices may include rebates.*Dealer additions can include the initial [redacted] application, tinted windows, pinstripe application, door edge guards, and nitrogen tire fill.  These items by law have to be indentified on a window sticker addendum and placed next to the Mooroney window sticker both are located on the windshield.  As stated above the internet price does not include tax, title/license fees, and $395.00 documentation fee.  We regret that we were unable to assist Mr. [redacted] with his wish to trade out of his 2014 Nissan Sentra.Thank you for the opportunity to respond to this complaint.Sincerely,[redacted]Compliance Officer – Peoria Nissan

Peoria Nissan is committed to providing an excellent buying experience for our customers. When there are disputes that arise between a customer and our Dealership, we investigate the issues at hand and attempt to come to an agreement that is satisfactory for both parties. There are circumstances where no resolution can be reached. As we stated in our last correspondence, Mr. [redacted] purchased his 2014 Nissan Versa from Midway Nissan on 3/08/14. On 9/30/14 Mr. [redacted] visited Peoria Nissan where he traded the 2014 Versa for a 2014 Nissan Sentra. Peoria Nissan offered Mr. [redacted] $12,000.00 as a trade in value for the 2014 Versa, which he accepted.  The balance of the loan for the 2014 Versa at trade was $15,803.00.  That left a negative equity balance of $3,803.10 which was carried over to the loan of the 2014 Sentra. We have attached the “Retail Buyer’s Order and the Retail Installment Contract” which document the details of the purchase agreement. Both of which were signed by Mr. [redacted] indicating that he was aware and approved the terms of the contract. Federal Truth in Lending Laws require our Finance staff to review the Retail Installment Contract line by line with the customer so that they understand the terms of the contract they are signing.  Mr. [redacted] was advised at this time of the negative equity that would be carried onto the new loan. At this point in the process Mr. [redacted] could have indicated that he wanted to increase his down payment to cover the negative equity. Our General Manager talked with Mr. [redacted] and went over the deal to discuss the issue at hand which is the $3,800.00 dollars which is owed by Mr. [redacted], not by Peoria Nissan. Mr. [redacted] has indicated in his correspondence that Peoria Nissan lied to him and committed fraud, both of which are untrue. We have sent all the corresponding documentation to your office which substantiates our position that all details of the contract were shared with the customer. We question Mr. [redacted]’s stipulation and demand that Peoria Nissan is the only Dealership where he will be able to trade his current vehicle. There are a number of Nissan dealerships in the Maricopa County area in which Mr. [redacted] can negotiate the trade of his 2014 Nissan Sentra.  We regret that we were not able to come to terms that were satisfactory for the trade of his 2014 Nissan Sentra. Sincerely,[redacted]Compliance Director – Peoria Nissan

February 23, 2016
We are in receipt of the complaint filed by Ms. L[redacted]ith your office.
As Ms. [redacted] indicated she does have a signed contract to purchase the Chevy Traverse. We invite Ms. [redacted] to make an appointment with Elizabeth G[redacted] or Jesse C[redacted] who are both Hispanic...

Finance Managers. We are committed to working out the issues that Ms. [redacted] has regarding this vehicle. We regret that her issues have not been addressed to her satisfaction.Sincerely,
Patti S[redacted]
Compliance Director
Peoria Nissan

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

February 16, 2016
Phoenix Revdex.com
4428 N. 12

face="Calibri" size="2">th Street
Phoenix, AZ  85014-4585
Re: Complaint – [redacted] # [redacted]
I am responding to the complaint submitted by Ms. [redacted] regarding her experience with Peoria Nissan.
On behalf of Peoria Nissan, I apologize for any inconvenience Ms. [redacted] experienced in dealing with our sales staff.  We have addressed this issue with the sales staff in order to alleviate this type of situation in the future.  Peoria Nissan takes all complaints seriously, and appreciate Ms. [redacted] bringing this issue to our attention.
We regret that Ms. [redacted]s experience with Peoria Nissan was not favorable. Our staff is trained to always put the customer first and regret that your experience did not reflect the professional courtesy that our staff has been trained to provide.
Sincerely,
 Patti S[redacted]
Compliance Director – Peoria Nissan