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Reviews Peoria Nissan

Peoria Nissan Reviews (71)

Review: I was looking for a [redacted] on line and found a 2007 [redacted] at Peoria Nissan. I call and talked to a salesman and said I'm interested in the 2077 [redacted]. I told him that would like to consider the 0% financing that they were offering on this vehicle. Later a gentleman named [redacted] called me back and I told him I would take the truck at the price they were offering with the 0% financing. He said he couldn't do that and where did I see that. I said it was in the sellers note in the middle of the advertisement for the truck. He told me that that was a misprint and he could do that. I said it's what the ad says and you have to sell it to me that way. he said again that he couldn't do that. Well then the salesman's called me again the next day and said he couldn't do that and I told him I would be there tomorrow for the truck at the retail price they where asking at the 0% interest. Again he said it was a miss print. I'm coping and pasting the sellers notes for this vehicle. If you notice on the third line down and at the end it says )5 financing.

Seller's Notes: One Owner. 4.0L V6 SMPI DOHC and 4WD. So clean, you can't even tell it's used. Moves at the speed of light! This hardy, reliable 2007 [redacted] is the terrific condition truck you have been trying to find. The exceptional shape of this [redacted] displays all the signs of a loving owner this [redacted]. It's showroom material and runs like new. [redacted] gave the 2007 [redacted] 4.5 out of 5 Power Circles for Overall Initial Quality Design. We provide 145 point inpection on all our used vehicles. 0% Financing available on this vehicle It's our mission to faithfully serve our Phoenix-area friends and neighbors, including folks in [redacted]. Call us TOLL FREE @ [redacted] to reserve your special internet sale price. Bad Credit or No Credit? We can HELP!! Call now to see how easy it is to do business at Peoria Nissan. We are a new, state of the art dealership. Come see what all the talk is about...CALL NOW @ [redacted]!

Peoria Nissan [redacted] Phone

[redacted] Map

Used Car Specials

See All Used Inventory | See All New Inventory

Your Selected Car

2007 [redacted] Access Cab

$17,498

View this listingDesired Settlement: I want this truck at the given price at 0% interesting

Business

Response:

December 9, 2014 Re: [redacted] We are in receipt of the complaint filed by [redacted]regarding his experience with Peoria Nissan.Our Sales Manager, [redacted] has made repeated calls to[redacted], but has been unable to reach him. The recording states that the wireless customer is unavailable and totry the call at another time.We regret that the vehicle [redacted] was interested in is no longer available. However, our Sales Manager will work with [redacted] to find avehicle that can be financed at 0%, with a max amount of $17,498 plus tax, title, and license fees. This is based on approved credit for a loan length of 36 months.[redacted] can be reached at Peoria Nissan at [redacted]. We apologize for any inconvenience this has caused [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] This is false, I have answered all calls from them. They have my email address and all, they are blowing smoke. I will accept the same vehicle (2007 [redacted]) at the same price, 100% financing as advertised. They are miss leading the public by false advertisement.

Business

Response:

We have apologized to [redacted] for the error on our Web advertising. We believe that we have extended an opportunity to [redacted] to obtain 0% financing on another vehicle, but have been unable to contact him. I personally called the [redacted] phone number and got a recording that the consumer was not available and to try my call at another time.Unless he contacts [redacted], there is nothing that can be done to try and remedy the situation.Sincerely,[redacted]Compliance Director Peoria Nissan

Review: I am an [redacted] old lady who bought a car that was advertised as special sale @17,999, out the door offer was $15,000 + $2500 for [redacted] trade in,to include tax+license. Was accosted, in parking lot, by salesman, his boss +used car manager. Said car had been on lot for 40 days and they needed to move it. They agreed to the deal. Wait a l-o-n-g time for financial man. Missed my medication time , told sales man I needed to go home and could back tomorrow to do paper work. he told finance man, Financial man said," No,got to sign the papers now". I told him I had to trust him. Little to no explanation of papers except for MVD and state. My son came in to see if I was ok ,finance man told him he could not stay and sent him out. I signed, went home. In a few days when I had recovered from this experience, and looked at the numbers on the sale they were all wrong. These are Nissan's numbers.

Price of car after equipment change $ 18,495.00

Sales Tax1,279.15

License trans. $297.6

Automated /Zaktex (optional) $297.00

Tried to contact the salesman,[redacted]. did not return my calls. Finally got a hold of him said I was coming to see him. Went to dealer, was passed off to [redacted]. No adjustment, went back again and talked with another financial person, "Don't know what the salesman told you". I'll give you two free oil changes."

I feel I have been duped and defrauded with cunningness and chicanery. What can I do except to tell you, social media, friends and family?

Does anyone care? Maybe us older folks are just "ripe fruit" for some dealerships.Desired Settlement: I had a reason to use the service area for info on the navigation unit. The Service people were great. We worked together to find a solution to the problem. The Manager really know customer service and is honest in his answers.

I would tell all folks to listen to my saga and go to a different car dealer.s

Business

Response:

July 29, 2014Our Sales Manager [redacted] has been in contact with the customer regarding her complaint with Peoria Nissan.She is currently on vacation in Washington state until August 13th. When she returns she will contact [redacted]to schedule a meeting to discuss the issues with her purchase.After the completion of the meeting will send an update for the resolution.Sincerely,[redacted]Compliance Director Peoria Nissan

Business

Response:

[redacted] has an appointment at our dealership today to discuss her paperwork and charges for the vehicle she purchased.We will send an updated response after the meeting.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Peoria Nissan refuses to remove me from their mailing, email and phone call list after multiple requests. They lied straight to my face the last time I was there trying to look at a vehicle.

Review: I purchased a vehicle from this dealership on 11/30/13. The amount stated to be paid to the lender of the vehicle I traded in is different from the amount they were actually paid. Contract states payoff to lender in amount of $14,700. They only received $14,589.03. I have contacted the dealership multiple times and given different answers about the difference of aproximatlety $110.00. I have yet to receive this back and feel they have had sufficient time to process the refund.Desired Settlement: I wish to be refunded the difference.

Business

Response:

A check for the $110.00 has been sent to the customer.

Compliance Director - Peoria Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

lies smoke and mirrors any trick to take your money. refused to sell a car I looked at for advertised price. claimed they could not finance, after adding thousands of dollars in extra fees desert protection package... a coat of wax for 1000 dollars. refusal to give 1000 dollar down payment back causing her to buy a car she did not want. took a trip in it and she hated it. when she went back they told her nothing they could do unless she wanted to trade it in. then they sold her a New Altima for a lot more money of course and claimed the other loan would be as if it never happened. it is on her credit. they lied because they did not want her to see what they were giving her for her car. all of this could have and should have been avoided if they had only gave her 1000 dollars back when she told them she did not want a new car. they refused several times. they they pushed and pushed until they got their sale not caring about anything else they should be closed down. took advantage of a woman on disability. her car payment and insurance is 40 percent of her income.

Review: On August 3, 2013 I arrived to the dealership with my 19 year old daughter as she was attemtping to purchase her first car. They lead us to believe she could be a first time car purchaser so we drove a jeep and said she wanted to buy it. The dealership ran her credit and came back to me and said she needed a co-signer for the loan. I stated that I would not be a co-signer and they proceeded to berate me and pressure me. Both my daughter and myself got up and started walking away at which time the sales person grabbed my arm and very loudly made the comment that I should not be embarrassed because my credit was so bad and he wouldn't show it to my daughter. Obviously my daughter heard this as did everyone in the dealership. I told the guy I wouldn't ever buy a car here after the way I was treated and I left. Two days later the phone calls started and on August 5th I got half a dozen calls from the dealership harrassing me despite me saying I would not buy a car there. I made contact with a manager who said his name was [redacted] and complained about the calls and was told I shouldn't have come to the dealership if I didn't want to buy a car and they had a right to call me because I gave them my number. On August 8th the harrassing calls contined and they only stopped when I threatened to call the police. The dealership has been continally calling my daughter and harrassing her also. Today, August 23rd they called her and she answered and [redacted] from the dealership was told not to call anymore. 5 minuates later he called back and left a message like this is some big joke or something.Desired Settlement: stop contacting us

Business

Response:

August

26, 2013

Mr.

[redacted],

On

behalf of Peoria Nissan, I would like to apologize for any inconvenience you

may have experienced from our sales team. Per your

request we have removed your address and phone numbers from our database. This

should alleviate any further contact from our sales personnel.. Should you

receive any further calls, please contact me at [redacted] and I will handle the matter personally.

Again, please accept my personal apology for the inconvenience this may have caused

you. Peoria Nissan is committed to protecting the rights of our customers

and providing the best service

possible.

Sincerely,

Compliance Director - Peoria Nissan

I would NEVER EVER do business with these people ever again, they like to be dishonest when they sell to people w/ bad credit, they sold me a 2008 pontiac g6 with 98000k miles on it . they sold it to me with a cracked window, a bad cd player, the key fab was broken , the back right side of the car all dented up, 3 out of the 4 door locks work . a bad alignment, and only 3 out of 4 hubcaps was there. then a cracked front bumped just truly a lemon , they wanted me to pay 450 a month on a car that is clearly not worth it then when I brought in my trade in a 2002 saturn l200 baby blue in color stick shift with a 104k miles that came from sun city in great condition ice cold a/c , nice warm heater,cruise control looked like it is brand new . so my trade is worth 2500 they tried to value my car at 500 then want 2500 down on the car that I originally wanted which was a pretty blue 2013 nissan sentra whom [redacted],and [redacted] said I was for sure approved on given I did a credit app over the phone only to get me down there to be something completely different except on the sentra they wanted 593 a month , I said no to the downpayment and trade value so they brought me a lemon it was an awful experience so I didnt like their attitudes so I brought the car back , and asked for mines back so they was suppose to give me my back my plate on my saturn back last night but never did the sales person [redacted] never gave it back to me then today when I asked peoria nissan where is my plate they said oh we gave it back to you in which I know they never did , guess they did this out of anger saying "oh we searched all morning for it " then I had to wait 2 hours to get my car back,and addition to that not my plate,given them being mad because a customer had sense enough to bring their car back. and before all this I was going to send my sister to them because she is car shopping and was thinking of buying a car through them before all this mess happened in which she had an appointment with [redacted] in which I told her NO we'll go elsewhere somewhere the dealership dont lie, and play games, and lose your plates out of anger. THANKS ALOT PEORIA NISSAN TRULY BUYER BEWARE I WILL NEVER SHOP HERE EVER AGAIN LET ALONE ALLOW ANY OF MY FRIENDS/AND LOVED ONE DO SO thanks for reading my review- D. A

lessons to be learned from this is to always ask question,research the vehicle you're looking to purchase,check the miles on the vehicle against the yr. always shop around never allow yourself to be bullied /cornered into a deal even if they offer you a 6month warranty like they did on this 2008 pontiac g6 lemon.

Review: What started out as a really good experience, turned into the worst experience a week later. We purchased two cars (2013 Nissan Altima and a 2011 Kia Sorrento) from Peoria Nissan and a week later we were told we didn't get approved for the Kia car loan. Such is life so I returned the Kia to receive my CRV that I had traded in for the Kia. In the meantime, they stated that our interest rate went up on the other loan (the Altima) and I already knew my payments and who I was financing through, so I thought this to be beyond shady. This point we told them that they could have both cars and we didn't want either. [redacted], the sales manager told me that we had to take of it now. I told him that we wanted my CRV and we were upset and wanted to go and we would figure everything out when we everyone knew what was going on and we weren't so upset. [redacted] then informed me he would give me my Honda CRV back when I brought the car the other car back. He threatened to hold my car when they already had the trade in. I was shocked beyond belief.

Then [redacted] pretended to be my friend and we waited over an HOUR to get my trade in car back. We get it back and it has a huge crack on the windshield. First they would replace it. Then [redacted] came up with 4 different stories and my favorite was blaming the people who had installed a brand new windshield over 6 months before. as being the problem. We spent over 3 1/2 hours to get the CRV back. They had their Kia within the first 10 minutes of us being there. Now we have a damaged windshield and no one will replace it. They stated it was already there and said there was proof (there is not because it was not there before) Then I was offered to have half of it paid since nobody knew whose fault it was. If they were to keep that car, they would have had to replace the windshield that was damaged on their lot.Desired Settlement: To have our Honda CRV windshield at the expense of Peoria Nissan as well as compensation for the days we had to take off work as well as the gas that we have wasted on vehicles that we didn't get as well as the one we had to take back

Business

Response:

September 30, 2013

A check for $400.00 has been cut and will be sent to Ms. [redacted] to cover the costs of a new windshield, and compensation for gas. Please allow 5-7 business for the check to be processed and mailed.

Sincerely,

Peoria Nissan - Compliance Director

Review: I purchased a used vehicle from Peoria Nissan on 6-23-2013. I made the salesperson ([redacted]) aware of some concerns that I had prior to completing the sale. [redacted] made me a service appointment and told me that they would take care of any concern I had. I brought the vehicle in for the first time on 7-5-2013 and told the service department that I was hearing a banging noise from the front right corner when going over bumps, up and down my driveway, when turning the wheel and if I had to hit the brakes hard. Their solution was to re-torque the suspension and this was completed on 7-5-2013. This seemed to fix the problem for the first couple days but the noise returned. I brought the car in for a second time on 7-26-2013 for the same problem. The service manager (Steve) gave me a hard time about it and kept asking who authorized it. Later that day Steve called and left a message stating that nothing is wrong and his service foreman ([redacted]) drove the car and didn't get any banging out of it unless he really hammered it. This upset me finding out that the service department was driving my car in such a manor. I picked up the car that night and it was still making noise and it seemed to be worse after it was "hammered". Over the next few weeks, I sent emails, made phone calls and spoke to employees on their online chat asking for a manager to contact me but one never did. I finally went into the dealership at my next opportunity on 9-13-2013 to speak to a manager in person. He brought out the service foreman ([redacted]) and asked if I wanted him to drive it to listen for the noise. I said I did not want him driving it since he was the one that was "hammering" it last time. [redacted] said he did not know what that meant so I played the voice mail for him. He had nothing to say after that. The manager that I spoke with told me because it was used they were not going to honor the agreement I had made with [redacted] and also they would not honor it because a work order was not put in by [redacted]. Now I am being punished for their employee not doing his job.Desired Settlement: I want the agreement honored and my vehicle repaired in a timely manner. I will also require a loaner vehicle during the repairs so I have transportation to and from work while my vehicle is being repaired

Business

Response:

September 30, 2013

[redacted], Service Director at Peoria Nissan will be contacting Mr. [redacted] to schedule an appointment for him to bring his vehicle in. Mr. [redacted] will work directly with Mr. [redacted] to resolve the vehicle repair issues. Mr. [redacted] will be provided a rental vehicle at no charge while his vehicle is being repaired.

Sincerely,

Compliance Director - Peoria Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a new 2014 Nissan Altima. The Finance Department tricked me into buying [redacted] protection. I was told that [redacted] was already applied, and thus had to buy the protection. I read the contract materials which say the [redacted] is not a requirement for the the purchase of the vehicle. The Finance person was not telling the truth. I could have refused the [redacted] protection, which I would have done had I know that it was an optional productDesired Settlement: Please refund $1257 for the cost of the [redacted] protection coating and cancel the coverage of the product

Review: In July I bought a 2015 Nissan frontier. I wanted a Manuel transmission. They didn't have any so I told the salesman that I would wait for the 2016 model to come out so I could get the truck I wanted. The sales person told me that 2016 frontier was completely redesigned with a completely different motor. When I went to the dealership in November I saw the 2016 frontier and they didn't change. When I approached the person who sold me the truck he said Nissan changed their minds last minute and stayed with the old body style. He lied to me. The only truck that changed it's body style is the Titan.Desired Settlement: I want the truck that I tried to order from the dealership but I was told I couldn't because they no longer made that model any longer

Business

Response:

The Frontier has been redesigned for 2016 but

has not been released to the United States. The release has been to [redacted] and [redacted]We are unable to help the customer obtain the newly designed truck, as we are unable to obtain one at this time.Thank you for the opportunity to respond to this complaint.Sincerely,Patti S[redacted] Peoria Nissan

Didn't see the reviews of this dealer before our experience the last 2 days, but they are certainly a confirmation of our terrible experience......I don't wish anyone the pain of dealing with these people. In an effort to help my daughter with a lemon she bought from this dealer, I attempted to reason with the "finance" guys (yes, had to deal with multiple "finance" guys, who all are sequestered "behind the curtain" so as to ensure the most complicated discussion of a deal can be heaped upon us, as if the only consideration is "how much can you pay a month"!). After hours of explaining the details of the lemon they sold my daughter (to multiple people), then deciding to bite the bullet and trade it in for a used [redacted] we had to endure 2 more hours of waiting and negotiating with the "man behind the curtain" before they finally decided they wouldn't deal with us on the lemon they sold us just 9 months earlier (purchased for $8k, trade-in value $3.8k in 9 months!!). Terrible experience, untrustworthy dealing, frustrating at every level, promising one thing, only to not step up and close a "deal" by trying to sell us on bigger ticket car (read more debt).......have never written a negative review for anything, but this was so over the top awful, just want to warn the public......beware of aggressive pricing, they'll get you if you're not paying attention!! They earned the 0......

I visited this dealer on 01/27/2016. As soon as we parked our car 5 sales people were waiting for us to come out our car.

We explained to the sales person, we know what we want, here is what we are looking for. We had spent the morning looking on their on line website, at the 2015 Altima, which were advertising for approximately 18,000. after rebates.

The sales associate was very chatty & aggressive. The lot had many of the 2015s in stock and we found the exact one, vin #, model matched up, for the same one online.

He "suggested' we look at another model and told us we can get it for the same price after rebates.

Everything went well, until it was time for us to look at the price on paper. The advertised price, after rebates was over 18,000. but he came back with a total of 32,000! When we asked about the rebates, which he said numerous times were valid, he said we didn't qualify! When asked what are the qualifications, he changed the subject.

The assistant manager, said sorry, nothing we can do, thank you and walked away.

On our way out the door, the manager came up to us and asked us to let him work on the numbers. We agreed. After another 30 minutes he came back with 30,000. and would still not give us the advertised rebates. He stated, that's how we get people to come in, we cant sell our cars for that price, after rebates.

We were also pre-qualified for financing through another company, which they didn't want to deal with, because they wanted us to finance with them.

We ended up purchasing a new car from another dealer. Also within the last 24 hours they have called me 3 times, trying to get me to come back in. I have told them I have already purchased a car & to please refrain from contacting me in the future.

This dealership is rude, will not honor their online rebates/prices and are borderline harassing me via phone calls!

Review: Incomplete transaction for a 2011 Chevy Traverse at Peoria Nissan [redacted] performed on 2/16/16. I have not taken delivery of the vehicle. Peoria Nissan is still waiting for insurance coverage information and proof of employment. A contact has been signed, but transaction again is not complete as I have not taken vehicle off the lot. I have spoken to many individuals at Peoria Nissan including Managers who all tell me different information. On 2/17/16 I called in and spoke to Cameron on a three way call with my bank to dispute charges of a $3,000.00 down payment. I was informed to come to the dealership and speak to a John or Andy. That evening I spoke with Ricky as John or Andy were not available. I was told by Ricky that the bank has my contract and someone would get back to me on whether my down payment could be refund to me as I am unable to afford the payments any longer. On 2/18/16 I spoke to a Tim and he informed me to come down to the dealership and they will refund my $3,000.00 as he can see I am unhappy. On 2/19/16 Tim's Boss, Eric told me that they could not refund my money as I had signed a contract. I learned my contract was not even at the bank, that they could not refund my money because of the terms of the contract I signed. I never received a copy of the contract until 2/19/16. I have not taken delivery of the vehicle, loan completion information is still missing. Which is why the contract is not valid. I have not change my mind on the vehicle. I have since realized that I am being taken advantage of, lied to, fraud is happening, and poor customer service. My bank has refunded to me the $3,000.00 but the dispute is still open. On 2/22/16 I called to speak to the GM. No one would let me speak to him. Eric got on phone and has been harassing me stating that he is going to drop the vehicle off to my residence and that he is personally going to sign me up for car insurance himself so the vehicle can be removed from their lot.Desired Settlement: My $3,000.00 to be refunded to me and dispute closed with my bank. All paperwork at Peoria Nissan to be cancelled. I also feel that this is a racial issue and gender issue as I am a young Hispanic women and only have been able to deal with white men who talk down to me as if I do not have the intellectual capability to understand.

Business

Response:

February 23, 2016We are in receipt of the complaint filed by Ms. L[redacted]ith your office.As Ms. [redacted] indicated she does have a signed contract to purchase the Chevy Traverse. We invite Ms. [redacted] to make an appointment with Elizabeth G[redacted] or Jesse C[redacted] who are both Hispanic Finance Managers. We are committed to working out the issues that Ms. [redacted] has regarding this vehicle. We regret that her issues have not been addressed to her satisfaction.Sincerely,Patti S[redacted]Compliance DirectorPeoria Nissan

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

On 2/23/16 I called into Peoria Nissan and spoke with Jesse C[redacted] ( per email from Patti S[redacted] Compliance Director at Peoria Nissan) requesting an appointment with him regarding my $3,000.00 refund. Jesse stated he did not know why I was requesting an appointment with him as this usaully goes through a sales diecrtor I informed him that I have already spoken with many sales directors and that I was invited by Patti to schedule an appointment with him or Elizabeth [redacted] He stated he did not know who Patti S[redacted] was. I was asked who was the last person I have spoken with there at Peroia Nissan I stated it was Eric, but I did not wish to speak with him. Jesse placed me on a 5 minute hold to look for my file. He then got back on the line and suggested to call me back instead of having me on hold as he could not find my file. I informed him I was calling to schedule an appointment what did he need in order to give me a call back and get me an appointment. Jesse stated he needed to speak with accounting and get my file for my debit card information before he can schedule an appointment. Jesse stated he would call me back in 15 minutes. I waited for a call back all day yesterday and this morning still have not received a call back to schedule an appointment. I am very frustrated and upset regarding Peoria Nissan's customer service or lack there of!

Can someone please assist me in this matter?

Regards,[redacted]

Review: ON SEPTEMBER 21, 2013, I TRADED IN MY 2013 [redacted] EX FOR A 2013 [redacted]. (THE PAYOFF OF THE ACCORD was $5824.00 TO [redacted]) AFTER ABOUT 5 HOURS IN THE DEALERSHIP MY SALES PERSON ([redacted]) AND I CAM E TO AN AGREEMENT ON THE TRADE. THE DEAL INVOLVED PEORIA NISSAN PAYING OFF THE ACCORD AND GIVING ME $2000.00 CASH BACK AS WELL AS A PAYMENT OF $299.00 PER MONTH (WHICH WAS LESS THAN THE ACCORD) [redacted] (FINANCE MGR) PRESENTED ME A CONTRACT WHICH HE CLAIMED WAS ALREADY APPROVED BY THE BANK AT 9.5% INTEREST RATE AND THE PROMISED CASH BACK OF $2000. AT THAT [redacted] SAID HE DID NOT NEED ANY FURTHER INFO BUT 3 DAYS LATER HE CONTACTED ME AND SAID HE NEEDED MY BANK STATEMENTS AS THE LOAN HAD NOT BEEN FUNDED YET.......THAT IS A CONTRADICTION TO WHAT HE TOLD ME ON THE 21ST. I FOUND OUT FROM [redacted] A FEW DAYS LATER THAT THEY HAD BEEN NOTIFIED OF THE SALE AND ASKED FOR A REQUESTED PAYOFF...WHICH THEY RECEIVED AND POSTED ON THE 3RD OF OCTOBER. I IMIMEDIATELY CONTACTED THE TITLE CLERK ([redacted]) ABOUT THE $2000 CHECK PROMISED AND SHE PLACED ME ON HOLD WHILE SHE SUPPOSIVELY CONTACTED THE DEPT OF REVENUE REGARDING THE TITLE (THIS CALL WAS PLACED ON MONDAY OCTOBER 07TH). SHE CAME BACK ON THE PHONE AND SAID THE TITLE WAS IN THE MAIL BUT THAT SHE COULD NOT RELEASE THE CHECK UNTIL THE TITLE WAS PHYSICALLY RECEIVED IN HER OFFICE. SINCE THEN I HAVE RECEIVED ANOTHER CALL FROM [redacted] THAT THE LOAN HAS STILL NOT FUNDED AND THAT THE BANK WANTED TO TALK TO ME. (WHEN THEY PULLED THE PAPERWORK OUT OF THE GLOVE COMPARTMENT OF THE [redacted], THEY PULLED THE [redacted] INSTEAD OF THE [redacted] AND DID NOT VERIFY WHICH INSURANCE THE CAR WAS COVERED UNDER) ANYWAY I GAVE [redacted] THE [redacted] INSURANCE INFO ON THE 8TH OF OCTOBER. THE BANK CALLED ME THIS MORNING AND VERIFIED THAT THE FUNDING HAD NOT OCCURRED AND DID NOT KNOW HOW MUCH LONGER IT WILL TAKE, [redacted] (THE PERSON AT THE BANK) ASKED ME QUESTIONS ABOUT MY INCOME AND ASKED ME TO FAX INFO TO HER REGARDING THE INSURANCE. I EXPLAINED TO HER THAT [redacted] WAS GIVEN THAT INFO AND SUPPOSIVELY HAD FAXED THAT TO HER ALREADY. AFTER GIVING HER THE FINANCIAL INFO SHE REQUESTED I CONTACTED [redacted] AT PEORIA AGAIN ABOUT THE MAIL AND THE CHECK. I ACTUALLY HAVE CALLED HER 3 [redacted]ES TODAY AND STILL GET THE SAME ANSWER......"THE MAIL HAS NOT COME YET.....THE LAST CALL WAS PLACED ABOUT 12:20 THIS AFTERNOON. I CALL [redacted] BACK AND FOUND OUT THAT THERE HAS NOT BEEN A FINAL DECISION MADE BY THE LOAN OFFICE REGARDING THE LOAN ON THE NISSAN AS SHE HAD HANDED MY INFORMATION FROM THIS MORNING TO A DIFFERENT INDIVIDUAL - THE LOAN OFFICER AN THAT I WILL BE RECEIVING AN ANSWER ASAP (BUT NO DATE GIVEN)Desired Settlement: I WANT THE RETURN OF MY [redacted] AND FULLY PAID FOR SINCE THEY JUMPED THE GUN IN PAYING IT OFF BEFORE THE LOAN WAS FINANCED.....THEY NEED TO REPEMAND OR FIRE [redacted] FOR HIS "TACTICS" AND POOR WAY HE HAS HANDLED MY LOAN FROM DAY 1....DISHONEST PEOPLE NEVER WIN. MAINLY I WANT MY [redacted] BACK AND IF THEY CAN'T THEN I WANT [redacted] TO BE FIRED AND A CHECK FOR $5000. I PLAN ON TAKING PEORIA TO COURT IF I CANT GET THIS ISSIUE SATISFACTORY

RESOLVED BY FRIDAY OF THIS WEEK

Business

Response:

October 16, 2013

Thank you for the opportunity to respond to the complaint submitted by Ms. [redacted]

At this time Peoria Nissan is working with Ms. [redacted] to cancel her contract on the 2013 [redacted] and return her 2013 [redacted]. With the return of the [redacted] to Ms. [redacted] we are also arranging to have her loan with [redacted] reinstated.

Sincerely,

Compliance Director – Peoria Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have received $3000 in Cash from Peoria on this Contract in the past 10 days.....$2000 of the monies received was the AMOUNT of Cash promised in the ORIGINAL Contract Agreement back in September. The additional $1000 was offered to me by [redacted]/Finance Director as a REBATE when he discovered I filed the Complaint with the Revdex.com and the Attorney General.

I would prefer the [redacted] back but I don't have the $2000 as I have had Medical Expenses as well as Property Taxes to fulfill. So If they can obtain a loan for the $5600 AND the additional Funds given .......ALthough the $2000 only made up the Difference in what the actual Trade In Value of my [redacted] (7600 miles and [redacted] EX Coupe) ...Given $17,500 as Trade Value when Black/Blue Book stated $20,000 (Plus). So if they can get the Loan re-instated with [redacted] even with the $3000 being paid out...THEY HAVE A DEAL......

Business

Response:

Date Sent: 10/29/2013 1:27:58 PM

October 29, 2013

Re: [redacted]

We are in receipt of the second complaint filed by Ms. [redacted] regarding her purchase at Peoria Nissan.

As we stated in the follow up email to the Revdex.com on October 17, 2013:

October 17, 2013

We made an error when responding to this complaint. Please show our formal response as the following:

Ms. [redacted]’s vehicle purchase was funded and she received a check in the amount of $2,000. As a gesture of customer goodwill we have also agreed to pay an additional $1,000.

Please contact me with any questions you may have.

Sincerely,

Peoria Nissan – Compliance Director

Ms. [redacted] accepted payments in the amount of $3,000.00. At that time Peoria Nissan considered the complaint closed as indicated by the Revdex.com.

Peoria Nissan strives to provide the best financing options for our customers and it is standard practice to seek the best rate with our group of lenders with whom we do business. Ms. [redacted] gave Peoria Nissan permissible purpose to submit her loan application to these lenders with her signature on the credit application. Ms. [redacted] is free to contact the credit reporting agencies and file a dispute regarding the inquiries.

Additionally, Ms. [redacted] signed a “conditional delivery agreement” which stated the following: (copy attached)

1. Possession of the vehicle was taken prior to final approval by a lender.

2. The dealer has permission from the customer to investigate their credit and attempts to find a lender willing to finance the customer’s purchase.

As far as the service issues with Sentra, Peoria Nissan does not have authority to declare a vehicle as a “lemon”. There are strict federal guidelines that address lemon laws and are addressed by [redacted] not Peoria Nissan. Ms. [redacted] will have to contact [redacted] directly and make a claim with them.

We feel that we have worked with Ms. [redacted] to address her issues.

Sincerely,

Peoria Nissan – Compliance Director

I went to Peoria Nissan to test drive a car I saw online. The original salesman was friendly enough... but after talking with him for over an hour and having told him there were a few other cars I wanted to look at before I made a final decision on a car and also asking if I could leave simply to get some lunch because I had not eaten all day, he came up with every excuse and reason to force me to stay. This was my first car buying experience and I'm extremely unhappy. I was very rushed into buying this car. They even throught in a second sales mad to help push me into buying this car, which I did. Then not even 3 days off their lot as I was driving down a busy highway the car completely died. This company told me what a safe and reliable vehicle I was purchasing also emphasizing on how well it was maintained. This company doesn't care about you once you've purchased a car from them. Then after that they will try to blame you for the problems. After this incident happened and I called the company (very upset) the manager said it was odd how the previous owners never had any problems with the car but how I had it 3 days and this happened which he followed up with "well its an older car..." I do not feel safe in this vehicle! I will never go here again nor will I ever suggest anyone to go here.

Review: My husband and I secured financing through [redacted]. We were told by [redacted] our sales consultant and his sales manager who I don't have a name for that we had to have a .25 percent interest rate higher on our loan. We were told once we set up automatic payment our interest rate would be .25 less so we would be at the interest rate [redacted] financed us at. As soon as I got our loan information I called [redacted] and set up automatic payments. I asked them if my interest

rate would now change and they told me no because they use whatever the car dealer sends them. As soon as I was told this information I called Peoria Nissan. This happened on 7/2. I spoke with[redacted] and he told me I had to talk to the finance guy. He transferred me to [redacted]. He said he knew nothing about it and would have [redacted] or [redacted] 's boss call me back. I still have not received a call. They lied to me about the interest rate. Now I am stuck with ..higher interest rate because Peoria Nissan believes in shady practices.Desired Settlement: I would like them to correct my interest rate.

Business

Response:

July 19, 2013We are in reciept of the complaint file by Ms. [redacted] regarding her purchase at Peoria Nissan.[redacted] contacted Ms. [redacted] regarding her issue with the finance rate. He explained to Ms. [redacted] that the auto pay rate reduction was not available to her as she was financing more that 110% of the wholesale value of the vehicle.Mr. [redacted] advised Ms. [redacted] that if she wanted to increase her down payment to reduce the amount financed, then the auto pay rate reduction could be obtained. Ms. [redacted] has not responded to this offer.Thank you for the opportunity to respond to this complaint.Sincerely,[redacted]Compliance Director - Peoria Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I just want to say that I am very dissatisfied with the way I have been treated by Peoria Nissan. It took several phone calls before [redacted] could "locate my folder'. He then informed me that they did not use the blank check. He said I should be thankful that we got approval. He was doing us a favor. He told me the loan to value amount was too high. When we were going over financing with [redacted], he told me that we were definitely under the 110% mark. I asked to speak to his supervisor which I was told was [redacted]. As [redacted] was "transferring me", he hung up on me. [redacted] called back. As I was explaining the situation to [redacted] apparently grabbed the phone and told me I was more then welcome to come get the blank check because they did not use it. He then hung up with me. [redacted] called me about 30 minutes later and I was at the doctor's office and he said he would call me back in an hour. I have never heard from him since. I was very confused on how the financing occurred if they did not use the blank check. I called my lender and asked them if they could help me understand. I was told by [redacted] is that Peoria Nissan ran my credit and got a higher interest rate so that is what they used. Then Peoria Nissan told my husband and I that they would be using the blank check so they could get us to agree to buy the vehicle. If I knew Peoria Nissan was shady like this I would have never done business with them. The gentlemen at [redacted] told me that since Peoria Nissan did not use the blank check they were able to make the value of the car higher so it shows our Loan to Value is higher than 110%. [redacted] told me that if we had used the blank check, [redacted] would determine the value of the vehicle. I understand Peoria Nissan screwed me over and there is really nothing they will help me with. I now know I will never buy a vehicle from Peoria Nissan and I will tell everyone I can the shady business practices they believe in.

Regards,

Business

Response:

July 31, 2013We understand the customer's complaint with Peoria Nissan and apologize that the .25% increase in the percentage rate was not explained in a timely manner. We are unable to make changes to a loan that has already been funded by a lender.We have addressed the issue with our Sales and Finance staff to ensure that this problem in our process does not occur again. It is through this type of customer feedback that we can identify and address problems within our dealership.Sincerely,[redacted]Compliance Officer - Peoria Nissan

Review: I was called 3 times to go to the business so they could sell me a car. I was up front with them and explained the situation with the balance of my car loan. They took my keys to test drive the car but never gave them back. They suggested I let my car be repossessed in order for them to sell me a car and I said no. They said I could sell the car, but I told them I had neither the time nor inclination to do so and they would not give me a trade-in for the car so I knew I would not be able to get what was owed on it. They would not take no for an answer. I had to ask for my keys so I could go home 4 or 5 times. I became very anxious and aggravated. I thought it was unethical of them to suggest the I let my car be repossessed just so they could sell a car. My credit is bad already and their suggestion would make it be lower. They could care less about me, they just wanted to sell the car.Desired Settlement: I would like a written apology from the dealership for their treatment and not be contacted by the business again.

Business

Response:

February 16, 2016Phoenix Revdex.com4428 N. 12th StreetPhoenix, AZ 85014-4585Re: Complaint – [redacted] # [redacted]I am responding to the complaint submitted by Ms. [redacted] regarding her experience with Peoria Nissan.On behalf of Peoria Nissan, I apologize for any inconvenience Ms. [redacted] experienced in dealing with our sales staff. We have addressed this issue with the sales staff in order to alleviate this type of situation in the future. Peoria Nissan takes all complaints seriously, and appreciate Ms. [redacted] bringing this issue to our attention.We regret that Ms. [redacted]s experience with Peoria Nissan was not favorable. Our staff is trained to always put the customer first and regret that your experience did not reflect the professional courtesy that our staff has been trained to provide.Sincerely, Patti S[redacted]Compliance Director – Peoria Nissan

Review: I purchased a used vehicle from Peoria Nissan and traded my current vehicle in on 11/19. They did not complete my financing until 12/9 and requested that I sign a new agreement Upon examination of the sales contract when I arrived home I realized that they failed to represent the agreed price, added additional unapproved charges, underestimated trade payoff value value and did not adjust this on the contract when requested. They also did not change the date on the new contract to reflect the new agreement date The total additional charges amounted to over $2900.00 then what was agreed to.Desired Settlement: I want Peoria Nissan to reverse the sale and take back their vehicle. Give me my trade back and refund the $1,000.00 that I put as a down payment so I can attempt to do business with a more reputable dealer.

Business

Response:

December 17, 2014We are responding to the complaint filed by [redacted]. Our Sales Manager, [redacted] has been in contact with [redacted] and has made several appointmentswith him in an attempt to resolve his issues. [redacted] has not kept those appointments. Our calls have to him have not been returned.At this time there is nothing more we can do until [redacted] contacts Peoria Nissan to schedule an appointment.Sincerely,[redacted] - Compliance Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have never had contact with the party mentioned in the response to the complaint. I did have a phone conversation with Frank Jarosz and a resolution was discussed. I did have an appointment (not multiple appointments) made with someone named [redacted] for Saturday December 13. Due to an unrelated issue I was unable to meet that appointment and left a message with [redacted] to reschedule. I have to date not received any phone calls and have my phone records to prove this, I have not received any email response from Pinnacle Nissan and everything stated in their response is completely devoid of any fact what so ever. To date Pinnacle Nissan has not appropriately addressed the issue at hand and now it appears they are back to using the same false tactics that caused the initial problem. Perhaps some truth and transparency in this matter would result in a resolution.

Regards,

Review: On Tuesday September 10 2013, I entered negotiations to purchase a 2006 [redacted] with Peoria Nissan. After the price was agreed to, I began filling out the paperwork to complete the purchase.

It was then that I noticed a line item on the purchase agreement that referenced a charge of $297 for an item called "[redacted]". When asked about this charge, the salesperson replied "That's just something they do with the paint". At this point the salesperson failed to inform me that the charge was optional and not required for the purchase of the vehicle. Had I been aware of this simple fact, I would certainly have declined.

After later learning that this product was optional, I contacted the salesperson. I told him that I assumed that there was just a misunderstanding, but that I wanted the charge removed. It appeared that the salesperson was making a sincere attempt to help me with my issue, but was apparently ill trained regarding the details of the product he was selling. For example, he was unaware of the continuing service portion of the product. The salesperson brought a superior to talk with me, who politely told me "I don't see what we can do for you".

My complaint is simply that opportunities for "Best practices" of full disclosure and sincere customer service were not taken, costing me money I can not afford. Whether this was intentional, or the result of poor training or lack of standards, I will not guess. Although many other events during the purchase process could easily lead someone to conclude the latter (for example: starting the purchase negotiation at a price higher than what was advertised, providing a blue book estimate for the car's value that includes options it did not have, leaving the dealer plate and previous owners registration and insurance information in the car after I took possession of the vehicle).Desired Settlement: I would like the $297 refunded.

Business

Response:

September30, 2013

A refund for the [redacted] paint protection of $321.06 has been processed and will be mailed to Mr. [redacted] (please see the attached file).

Please allow 5-7 business days to receive.

Sincerely,

Peoria Nissan - Compliance Director

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Description: Auto Dealers - New Cars

Address: 9151 W Bell Rd, Peoria, Arizona, United States, 85382-4712

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