Peoria Nissan

February 19, 2016

As stated in our previous correspondence, the two prices quoted reflected purchasing the vehicle with the damages, and a price for the vehicle if we had to fix the vehicle.  We regret that our sales staff did not correctly explain the differences to the customer and apologize for the inconvenience this may have caused him.
Sincerely,
Patti S[redacted]
Compliance Director
Peoria Nissan

July 29, 2014Our Sales Manager [redacted] has been in contact with the customer regarding her complaint with Peoria Nissan.She is currently on vacation in Washington state until August 13th.  When she returns she will contact [redacted]to schedule a meeting to discuss the...

issues with her purchase.After the completion of the meeting will send an update for the resolution.Sincerely,[redacted]Compliance Director Peoria Nissan

April 6, 2015Our service director, [redacted] has been working with the customer to resolve her issues with the vehicle.The front differential and brakes were repaired at no cost to the customer.  We did follow up with her two dayslater to ensure that her issues had been resolved.Thank you...

for the opportunity to respond to this complaint.Sincerely,[redacted]Compliance Director - Peoria Nissan

December 9, 2014 Re: [redacted] We are in receipt of the complaint filed by [redacted]regarding his experience with Peoria Nissan.Our Sales Manager, [redacted] has made repeated calls to[redacted], but has been unable to reach...

him. The recording states that the wireless customer is unavailable and totry the call at another time.We regret that the vehicle [redacted] was interested in is no longer available. However, our Sales Manager will work with [redacted] to find avehicle that can be financed at 0%, with a max amount of $17,498 plus tax, title, and license fees.  This is based on approved credit for a loan length of 36 months.[redacted] can be reached at Peoria Nissan at [redacted].  We apologize for any inconvenience this has caused [redacted].

September 8, 2015Our Service Director, [redacted] will be in contact with the customer to schedule an appointment to bring her vehicle in for repair of the scratch.Once the work is complete, we will contact your office with the final outcome.Sincerely,[redacted]...

[redacted]Compliance Director-Peoria Nissan

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,[redacted] This is false, I have answered all calls from them. They have my email address and all, they are blowing smoke. I will accept the same vehicle (2007 [redacted]) at the same price, 100% financing as advertised. They are miss leading the public by false advertisement.

February 23, 2015Thank you for the opportunity to respond to the complaint submitted by [redacted] regarding his experience with Peoria Nissan.[redacted] returned to the dealership on Friday, February 20th, 2015 and resigned their contract with the Service Contract...

and GAP insurance.It is our understanding that all of their issues have been resolved.Sincerely,[redacted]Compliance Director - Peoria Nissan

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]   They have done a great job of fixing my car.I am very happy they were able to do so.I feel a lot safer now.Thank You to everyone concerned.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  One correction to Peoria Nissan's response.... I only replaced the bulbs (with bulbs recommended by [redacted] which were NOT HID) after my head light when out again after receiving the truck back from the Peoria Nissan service department.  So the issue was not resolved at the time I replaced the bulbs.  As of now they have remedied the situation and my headlights are in working order and I will continue to monitor the engine knocking.  I am glad they have made every effort to resolve my issues.

Regards,

[redacted] & [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have never had contact with the party mentioned in the response to the complaint. I did have a phone conversation with Frank Jarosz and a resolution was discussed. I did have an appointment (not multiple appointments) made with someone named [redacted] for Saturday December 13. Due to an unrelated issue I was unable to meet that appointment and left a message with [redacted] to reschedule. I have to date not received any phone calls and have my phone records to prove this, I have not received any email response from Pinnacle Nissan and everything stated in their response is completely devoid of any fact what so ever. To date Pinnacle Nissan has not appropriately addressed the issue at hand and now it appears they are back to using the same false tactics that caused the initial problem. Perhaps some truth and transparency in this matter would result in a resolution.

Regards,[redacted]

A check for the $110.00 has been sent to the customer.

Compliance Director - Peoria Nissan

January 17, 2014

 

 

Mr. [redacted],

 

On behalf of Peoria Nissan, I would like to apologize for any inconvenience you may have experienced from our sales team. Per your request I have attached a copy of our telephone solicitation policy, additionally we...

have verified that your phone number is designated as “do-not-call”. This should alleviate any further contact from our sales personnel. Should you receive any further calls, please contact me at [redacted] and I will handle the matter personally. It would be helpful if you have the name of the sales person that contacted you and the time.

 

Again, please accept my personal apology for the inconvenience this may have caused you.  Peoria Nissan is committed to protecting the rights of our customers and providing the best service possible. 

 

Sincerely,

 

  

Compliance Director – Peoria Nissan

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: 7/19/14 I purchased a used 2014 Nissan Altima from Peoria Nissan with [redacted] as my sales associate. I originally wanted an Altima with a sunroof but they didn't have it so I settled for the S model because I liked it as well. I was told to complete a welcome interview with the bank I was approved with for financing but I held off because I let [redacted] know that I wanted to switch out the S model for an SV with the convenience package. I went back up to the dealership about a week later and spoke with [redacted] and her manager [redacted]. I provided him with the stock number of a 2014 Nissan Altima SV at another dealership since Peoria Nissan didn't have one in stock. He advised me that I was extending the process by not completing the welcome interview with the bank and that once I completed my part, Peoria Nissan would be notified within 24-48 hours and then we could complete the switch. I asked for his reassurance that we'd be able to complete this based off of what he was telling me. [redacted] assured me, in front of his sales associate Rachael, that this was accurate. I went out of the country for a week and I text [redacted] when I returned on 8/7 letting her know I've been waiting to hear from her since 8/2/14 on completing the switch. [redacted] advised me to come into the office so that they could get me into the 2014 Nissan Altima SV. I resent the stock number and also provided the VIN for the car at the other dealership. I asked [redacted] did they already have the vehicle on hand and she said no because we need to go over the numbers first. I expressed apprehension and concern for completing a deal on a vehicle that they failed to retrieve from the other dealer when I provided the information weeks ago. Nevertheless I went to Peoria Nissan today 8/11/14 and [redacted] was with another so one of her team members assisted me. He reviewed the notes [redacted] left on my account letting him know this was supposed to be a swap. However, I was addressed by another manager, [redacted], who advised me they I would have to a trade and that I misunderstood what [redacted] said. I advised [redacted] that I didn't misunderstand and that I know exactly what I was told. I insisted that upheld my end of the bargain and they should do the same and not try to penalize me because their employee provided false information. [redacted] advised me that we had to complete the deal with another bank and I reminded him [redacted] stated that wouldn't be necessary and we could complete the deal with the same bank once my interview was completed. He reiterated that I misunderstood [redacted] because that isn't possible. I restated to him that I heard correctly and that he should call [redacted] since he had already gone home for the day. Another manager over [redacted] came out and advised that he spoke with [redacted] and confirmed that the information I provided was correct but [redacted] provided false information and they can't do the deal. I expressed frustration because the manager was willing to correct his employees but not take ownership of the mistake they made and appease me as the customer. He insisted that they will not do the deal unless I put a hefty amount down and I complete the deal as a trade in. I informed him I will not do that since that's not what I was advised to do. He continued to indulge with his negation and all he wanted to was correct his employees but not correct the issue with me as the consumer. I asked for his managers information and he wouldn't provide it until about 5 minutes before I left. His managers name is [redacted]. He advised me that [redacted] will be in on 8/12 after 11am. I will be calling [redacted] and also going above him if this issue is not resolved. I advised the manager that I'm not asking for something outrageous, I'm just asking for Peoria Nissan to uphold their end of the deal. I advised him they they lied to me and he proceeded to tell me that they didn't. I reminded him that he is an employee of Peoria Nissan and it's irrelevant if he told me a lie or one of his counterparts, Peoria Nissan failed as a whole to accommodate me as a customer when they said they would comply with an arrangement.Desired Settlement: The desired outcome should result in Peoria Nissan acknowledging their mistake by providing coaching to their sales associate and manager. For me as the consumer, Peoria Nissan should honor their word and complete the deal of the switch and dissolve the negative equity that they are trying to leave me with. Satisfaction as a consumer would mean Peoria Nissan acknowledging their inability to tell the truth and complete the deal without there being any extra money attached to my loan. I want to walk out of the dealership with the 2014 Nissan Altima SV with the stock and vin I originally provided 2 weeks ago to settle this matter.

Business

Response:

Please accept our apology for the delay in our reply for Ms. [redacted].[redacted] from our dealership has been in contact with Ms. [redacted] regarding her request to "trade" vehicles. We regret that we were unable to take a used 2014 Altima and make an even trade for a new vehicle with additional features, with no additional money down, and without an increase in the monthly payment.We have addressed this issue with our sales staff.Please accept our apology.[redacted]Compliance Director - Peoria Nissan

Worst customer service experience! Got an internet price only to be told that the Internet price was only if we qualified for "rebates", $5000.00 in rebates? Held us hostage for 3 hours! Would never budge on price, we have excellent credit and we're told our interest rate would be 12.9%??? They were rude and kept trying to tell us that they were giving us a great deal. We finally left and went somewhere else and purchased a better truck in under an hour and a half for 3000.00 less. Buyer beware of this awful place!

Review: The dealership has frequently been calling me to try to sell me a car for at least the last three years. I haves asked them repeatedly to stop calling me. I have many time spoken to a manager to ask them to take me off there call list. Yet, I still get calls from them trying to sell me a car. I will NEVER buy a car from them and did not buy my current Nissan from them. The only think I have had done there was to service the car. I have stopped letting them service the car also.Desired Settlement: Have them stop calling me

Business

Response:

January 17, 2014

Mr. [redacted],

On behalf of Peoria Nissan, I would like to apologize for any inconvenience you may have experienced from our sales team. Per your request I have attached a copy of our telephone solicitation policy, additionally we have verified that your phone number is designated as “do-not-call”. This should alleviate any further contact from our sales personnel. Should you receive any further calls, please contact me at [redacted] and I will handle the matter personally. It would be helpful if you have the name of the sales person that contacted you and the time.

Again, please accept my personal apology for the inconvenience this may have caused you. Peoria Nissan is committed to protecting the rights of our customers and providing the best service possible.

Sincerely,

Compliance Director – Peoria Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I purchased 3 different cars from this dealer ship, I was told they really take care of their repeat customers boy do they ever. Their sales department added different items to my purchase I repeatedly told them I did not want $3000.00 worth of products. I was told I could cancel the items Tom added but that would not change my car payment, how can this company get away with charging you for things you do not want. I am a widow trying to prepare for my retirement I want someone held accountable for what their finance person did to me.

Review: I purchased a 2015 Nissan Altima in December 2014 at Peoria Nissan. Along with my purchase I also bought GAP protection and MPP that was to include oil changes and tire rotations. That is not the case. During this past year I've been to the dealership 4 times and spoke with 4 different people because I was not given what was agreed upon during financing. I currently do not have coverage for oil changes/tire rotations. I was told that my paperwork wasn't processed correctly so they put me on a Nissan Maintain Plus Program that was to include oil changes/tire rotations. That is also false. I was put on the program for one oil change. This is not sufficient. I purchased oil changes/tire rotations in my MPP and I would like the dealership to honor that agreement. I'm tired of speaking with numerous people that are only making false promises. I've been given the run around. The last person that I spoke with at Peoria Nissan was Craig in Financing who has yet to return my calls.Desired Settlement: I would like oil changes/tire rotations that should be included in my MPP.

Business

Response:

January 12, 2016We are in receipt of the complaint filed by Ms. [redacted] with your office.Please find attached the maintenance agreement that has been placed in service to provide Ms. [redacted] with the oil and tire rotations. We apologize for the delay in correcting this error and for the lack of attention she received at the dealership.Sincerely,Patti S[redacted]Compliance Director Peoria Nissan

Review: My wife and I purchased a used vehicle from Peoria Nissan on 17 Feb 2015. During the financing phase of the purchase I specifically stated at least three times that I did not wish to purchase a service contract nor did I request gap insurance. Upon reading the sales contract later I discovered that I had been charged $2895.00 for a service contract and $895.00 for gap insurance. All attempts to correct this problem met with me being stonewalled by everyone I spoke with including [redacted], i.e. the person that you want to speak with is off today, I can't do anything about it, I'll get back to you etc.Desired Settlement: That I not be charged for a service contract and gap insurance.

Business

Response:

February 23, 2015Thank you for the opportunity to respond to the complaint submitted by [redacted] regarding his experience with Peoria Nissan.[redacted] returned to the dealership on Friday, February 20th, 2015 and resigned their contract with the Service Contract and GAP insurance.It is our understanding that all of their issues have been resolved.Sincerely,[redacted]Compliance Director - Peoria Nissan