Peoria Nissan

Review: This dealership played a price game with us for 3 hours until they came back with a cash price of $10,339.41 out the door for the 2013 Silver Avenger that we had been looking at. It was about 7pm and I had asked them to clean up the car since it was a recently obtained trade in car that had not been detailed and was a mess . I told them that I would go eat , and then come back in about 40 minutes to see how the car cleaned up , and if the 2 big scratches on the hood would come off. They absolutely agreed to that and the sales rep drove the car back to the clean up bays. 40 minutes later I come back, drive back to the clean up bay . I see the car parked there , but NOBODY EVEN REMOTELY NEARBY . So I get out , walk up to the car, and I see that it hasnt been touched at all , not vacuumed, not fixed door panel , scratches on hood not touched . Now upset ( We had a deal) I call the front and ask whats going on. 10 minutes later about 6 people arrive acting as if their trying to get the car cleaned up. The sales manager who gave me a written price of $10,339.41 , and agreed to have me come back now,,,,,,HAD NOW LEFT APPARENTLY !! How do you make a deal, agree to it, then go home for the night ?? Anyways, Still somewhat interested , I tell the other salesman that once it cleans up the next day, then call me , and I'd come down. The next day, around 3pm a sales rep calls me and tells me it's all cleaned up. I come down. Now in the light, and cleaned up , I see 4 very large dents all across the trunk of the Avenger. Still interested , I ask for my sales guy, I was told he was off today , Okay who do I speak to then ?? This guy comes out ( Scott S[redacted] , I show him the dents and ask if he would go lower because of the newfound damage. He tells me $11,590.46 !!! Wait I have the paper that offered me $10,339.41 last night, Now we have damage, and the price goes UP NOT DOWN ??!! I showed the paper , and again asked them to call the sales guy that was working with me,REFUSEDDesired Settlement: I have tried now for 2 days calling and getting a hold of the General Manager Chuck M[redacted] so that I could speak to him about this . For whatever reason my messages either aren't getting thru , or Mr M[redacted] could care less about his customers treatment . His receptionist has even told me that she would e-mail him with my info , no luck there either. I have the paperwork that told me the price would be $10,339.41 out the door TT&L , The next day EVERYONE sees the damage that was previously missed , and rather than lower the price a few hundred , They ignore even the agreed upon price of $10,339.41,,,,,,,AND RAISE IT $1,251.05 ??!! THAT'S SCAMFULL!!!

Business

Response:

February 17, 2016We are in receipt of the complaint filed by Mr. [redacted] with your office.Our General Manager, Chuck M[redacted] has been in contact with Mr. [redacted] regarding the pricing of the vehicle he was interested in. Mr. M[redacted] provided two prices to the customer, one with the damages fixed on the vehicle, and one with the damages left as they are. Mr. [redacted] has not responded to either offer. We apologize for the breakdown in the conversation between Mr. [redacted] and our sales staff regarding "the out the door" price. We are more than willing to work with Mr. [redacted] should he still be interested in purchasing a vehicle from Peoria Nissan.Sincerely,Patti S[redacted]Compliance Director - Peoria Nissan

Consumer

Response:

Peoria Nissan is purposely misleading , and deceiving the Revdex.com . The GM has NOT given me 2 prices,,,,and to be honest,,,doesn't excuse them from backing out of their original offer.

Business

Response:

February 19, 2016 As stated in our previous correspondence, the two prices quoted reflected purchasing the vehicle with the damages, and a price for the vehicle if we had to fix the vehicle. We regret that our sales staff did not correctly explain the differences to the customer and apologize for the inconvenience this may have caused him.Sincerely,Patti S[redacted]Compliance DirectorPeoria Nissan

Review: I had a service contract on my first contract to buy a car from Peoria Nissan They rewrote the contract a week later and left the service contract off but managed to leave the $297 Zaktek protection on only hid it in the transfer to sales contract. The car was making a whining noise I took it in , I was there all afternoon, they said I could take it home it was the brakes they had cleaned them I would be needing brakes soon I said I just bought the car you sold me a car that needs brakes. I wasn't happy with what they said took it to [redacted] to my old service manager he said it was ruffly $2500 repair to take it back to dealer it was too late so I took in next day, they sent me home in rental car I called next day they said it was a $2500 repair got my car and came home. Called the next day what could be done ? Said to come it they would help me had me spend afternoon looking at other cars that I didn't want at a price I couldn't afford I am a Senior on a fixed income I would not be buying a car if I hadn't been hit the Sunday of Christmas week on the way home from church. They wanted me to buy a car that would include the price of the car that needs repair to the tune of $465 for 72 months. They have called do I want the cars I looked at. I called to find out what could be done to fix it service said to give him the weekend he called Mon. $1000 to fix it with used parts with a 30 day warranty on parts. Plus it still needs brakes. They sent me two email last Thurs.03/19 that they were fixing my car then called Fri.03/20 morning and said they had been sent out by mistake they were updating their systemn.Desired Settlement: I bought the car in good faith thinking that there was nothing wrong with the vehicle, I assumed they had done a safety inspection` before putting it up for sale. I would like the car fixed at their expense both Differential and brakes or at very least take the price of Zaktek $297 off and a copy of the car fax

Business

Response:

April 6, 2015Our service director, [redacted] has been working with the customer to resolve her issues with the vehicle.The front differential and brakes were repaired at no cost to the customer. We did follow up with her two dayslater to ensure that her issues had been resolved.Thank you for the opportunity to respond to this complaint.Sincerely,[redacted]Compliance Director - Peoria Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

They have done a great job of fixing my car.I am very happy they were able to do so.I feel a lot safer now.Thank You to everyone concerned.

My wife and I purchased a vehicle from Peoria Nissan 6 months ago. Three weeks ago my wife has started receiving calls from them asking her to come down and trade in the car. We have repeatedly asked them to remove us from their list and to stop calling. Some days there have been multiple calls trying to get us to trade in the car for a new one. They have gone as far as setting up appointments even though we stated we are not interested. It has gotten to the point of harassment. When I tried to talk to the manager the only response to my request for them to stop was that they are just nice guys who want to help us into a new vehicle.

I am a repeat customer to the service department at Peoria Nisssa. I brought my [redacted] into the dealership on 3/14/15 for routine service and someone from the service department stole my [redacted] camera out of the center console (which I use for my dashcam). I would recommend everyone steer clear from this place as there are thief’s working for them. Conveniently, the dealership has no clue what happened. Take your business elsewhere. So now thanks to them I am out $200 dollars.

A few months ago, I walked in looking at a few cars. I liked one and told them that I still wanted to look at different cars and dealerships. I felt pressured into giving my information. When I did come back in, after telling them about the small nicks in the windshield and then bubbles in the window tents. I was told that would be fixed before leaving and also, when I signed a contract, I would drive off the lot with a full tank of gas. I gave a down payment with their finance department, signed a contracted, drove off the lot being told everything was good. I realized automatically that their filling the tank bit was a lie. That's when the bad "gut feeling" started. About 3 weeks later, I got a call saying that they found a better offer with a different bank, making my monthly payments lower. They kept calling me while I was at work and dropped the new finance papers at my front door for me to sign. When I looked over the numbers, it was bogus. They called again later that evening saying I just needed to sign it and they could pick it up from my house. I didn't agree so, I took my husband with me the next day to go look over the papers (the total price went up way over my budget and added higher interest rate and higher charges adding over 10000 to what was on the original contract). When we arrived and started talking with a different finance guy, my husband said it was outragous and wanted them to lower the price of the car back down to the internet price we had. One of the dealers from upfront came back said he could lower it and work with the numbers to make it more affordable. Well, after agreeing, I signed a new contract. 1 week later, they were calling all of my references multiple times during the day, including after hours. 1 week after that, they were calling my work. The following week, they were calling my previous employers, current employers, family, friends, and references. They never called me for those 3 weeks.When they finally called me, the asked if I could bring in my most recent pay stub because "numbers weren't adding up" I took my 3 year old with me and waited a decent time before he told me to follow him. He walked off and I had to search for the POS. When I entered the room, he asked to see them and went off on how he wasn't sure who would sign off on the contract I had signed (second contract and same man who said he would lower everything) He said I must have lied about my income or added my husbands. When I told him no, that I had told them the truth about my income and proved it with my previous pay stubs and stated that I was the only one signing for it, he rolled his eyes and called up front. The man who answered upfront started dropping the f word while he was on speaker. This salesman dropped it right back and only after hearing my son repete the word, told them to shut up because he was with a customer. (My son repeated said word for a few hours after we left.) I then listened to him while he talked with the bank. He said "no she put 5...well more like 6 thousand down" in which I did not. He had someone bring in the Kelly Blue Book value of the car and scowled telling me he wasn't sure how he could "save the deal" without any extra money for the down payment. At this point, I was extremely annoyed with this man and how condescending he was. He looked over the KBB and told me that when the bank calls to interview me, that I should tell them I put $6,000 down (he explained it as me putting down 1 and he lowering the price 5 adding a total of 6 down) and that the car does have automatic seating ( after he read it out loud and I disagreed with that) When I told him so, he shrugged it off rolling his eyes and saying it was a "technicality" and that I would need to bring them another 1000 within three weeks to make good on the offer/deal. I was agitated and all he did was say "well I'm doing you a favor now. Your monthly payments will be down a hundred dollars, so you shouldn't be so ungrateful" I went home and the dealership had called about 5 times, and I missed the call from the bank. I was told there was other things I needed to read over via email and get back to them. I called the bank and told them I wanted to postpone the interview and NOTHING to go through until I had talked with the dealership. The man I spoke to from the bank was confused as much as I was because everything was clear and good on their end with just the 1000 down. I looked for the email, including my spam box and received no such "things" that the dealership was talking about. When I called back and had the front desk transfer my call, I would get through, but then be hung up on all 7 times I called. Due to work, I wasn't able to go in and ask them in person. Monday(today), I called the bank and told them to cancel any and all information they had from me because I was taking the car back and ending all ties with this dealership, when they asked why, I explained how they wanted me to lie about the car and money down. They let the sales people know. I called the dealership and wasn't able to talk to who I needed to, but instead did talk with the finance guy. He understood and didn't sound surprised with what I told him. My husband, kids, and I went into the dealership after I had talk to the finance guy. After waiting, we went into a room with the arrogant salesman and, from what I gather, the manager? The salesman had his arms crossed, rolling his eyes the whole time. The manager wanted me to tell him why I wanted to return the car. When I started to talk, the POS salesman cut me off saying "she's lying". When I ask him to let me finish, he rolled his eyes again, shrugging and saying that I wasn't truthful. It escalated to the point where I wanted to hit the man and one of my kids were crying and the other was screaming at him from the salesman yelling. He was telling me I was lying about my income to begin with, that we didn't have the funds (like he knew) and that I had a bad memory. He told me to just "be quiet" and asked if he could finish talking like he should have been respected, but I wasn't worth it. He was told by my husband that he didn't need to talk to me that way or disrespect me in that way and he pointed to my husband and told him he had no say and that he should shut up. He finally left the room like he was god. The man should be fired from his attitude alone. He acted like we ought to be kissing his feet. The suspected manager was trying his hardest to get him to stop with the harassing attitude, but, unfortunately, failed miserably. He wanted to hear both sides of what was going on because it had come down to just being word of mouth (he-said, she-said). Their "pride in customer satisfaction" is horrible. They all are very intrusive and very intimidating. We were able to have my contract unwound and should receive my refund tomorrow. The man who took care of the contract and issue (suspected manager) was very understanding and very mature and had a great attitude. If their salesmen could only act like that, I'm positive that their customers would have a stress-free car-buying experience. If I do not receive my refund by tomorrow, I will be writing a full complaint. I would NEVER suggest anyone to go to this dealership solely based on how their salesmen are. I was lucky enough to not be bound to the bank during all of this back and forth nonsense. In their defense, I do understand why there was contract changes based on my financial past, but I don't think it needed to be spaced out weeks at a time if there are issues. Also, because of how many times they ran my credit score, it has dropped nearly 30 points and have all of my friend, family, and co-workers asking why they were being harassed at odd hours of the day/night and worried that something bad had happened to me. I wish them (the dealership) luck with their future decisions.

Review: I purchased a vehicle from Peoria Nissan, and aproximetly one week after, the purchase they required more money in order to finalize the sale. Initially I opted out on purchasing the car, but the next day I reversed my decision to purchase the car. So I proceeded to give them $1000 as a down payment. Less than a week after, I started receiving a variety of haggling phone calls from agents requesting me to come back down, resign my deal (on a contract that I was informed was going to be final), while also making request that I return the car without valid explaination. I spoke with an associates by the name of Robin (finance) and she informed me that they need employment verification and requested for my employer to call the financial agency to verify. I gave the number she provided to me to my employer, and when my employer called the bank, they responded that they NEVER had me on file nor in their system, meaning no verification was ever needed. So being that I was at the point of exhaustion from all the haggling I just discussed returning the car with agents from Peoria Nissan, and that u would be refunded my down payment off $1000. I returned to the dealership on Saturday November 14th 2015 to return the car in exchange for the return of my down payment, as discussed, but the agents that I spoke with (Adam, Ricky) informed me that they did not have my refunded down payment and wouldn't be able to do so until Monday November 16, and that I could return the keys that day to receive my refunded down payment. When I arrived on Monday I received the same information, that I should come tomorrow, and that b-cuz I myself also work durning business hours, I requested and was told that a note would be left for finance that we were expected to do the exchange the next day and requested that my down payment be refunded. And on that exact same night of the 16th of November the car was picked up. After talking with another agent they informed me that that would refund my down payment, but with a deduction for the tow fee. I am disputing this claim and desire to have MY FULL deposits refunded to me! I have evidence in relation to all my communication with many of the different agents of Peoria Nissan, voicemails that I left confirming that I was doing all the things they were requiring of me (within reason) and lead me to believe that were were in a finalized binding contract. I refuse to be penalized for the mistakes, decisions, or discrepancies if Peoria Nissan and its employees.Desired Settlement: My full down payment refunded

Review: Nissan Peoria advertises prices on the internet and on general media. When an adverage consumer walks into this dealership, the salespeople are vultures who desend upon an unknowing consumer who quickly finds out the prices are at least 5000.00 to 6000.00 dollars higher than the advertised price. They value of the car is not anyhere the amount fo the consumer loan. So you are always owing more on the car then the price advertised. I owe 18,000.00 dollars on a car whose value is $14000.00. I would have to make up the difference or add the difference to a new loan. This transaction is not clearly explained to the consumers that go there. All you get is a complete run around. The dealership constantly lies, and does not help the average person.Desired Settlement: I would like to exchange my car for a new one, but I don't want to add the difference between what I owe and the value of my current car towrds a new loan. The dealership refuses to help me.

Business

Response:

Re: Complaint – [redacted]I am responding to the complaint submitted by Mr. [redacted] regarding his experience with Peoria Nissan.Mr. [redacted] purchased his current vehicle in October, 2014. At the time of purchase the customer traded in a Kia for which he still had an outstanding loan. Mr. [redacted] was given $12,000 as a trade in value for the vehicle with the remainder carried over to the new contract as negative equity. The “buyers order”, as well as the “retail installment contract” clearly states all of the charges associated with the sale of the vehicle. Mr. [redacted] signed both of these documents indicating he understood all charges on the contract. Carrying negative equity to a vehicle purchase is a common practice with dealerships and is completely legal. The negative equity is the responsibility of the buyer, not the dealership.Mr. [redacted] has only had the Nissan Sentra for 9 months and has not had time to create any equity in the current vehicle, but expects the Dealership to pay for his negative equity.All of our advertisements are governed and monitored by strict State and Federal standards. Often the prices advertised on new vehicles is with all available incentives for that particular model. Not all customers will qualify for all rebates.Additionally, our website contains the following disclaimer:The prices and incentives shown above may vary from region to region and are subject to change. Inventory is subject to prior sale. Vehicle information is based on standard equipment and may vary from vehicle to vehicle. Please contact us via phone or email for specific vehicle information. All prices are plus tax, title, license, dealer adds and documentation fee. Any discounted prices may include rebates.*Dealer additions can include the initial [redacted] application, tinted windows, pinstripe application, door edge guards, and nitrogen tire fill. These items by law have to be indentified on a window sticker addendum and placed next to the Mooroney window sticker both are located on the windshield. As stated above the internet price does not include tax, title/license fees, and $395.00 documentation fee. We regret that we were unable to assist Mr. [redacted] with his wish to trade out of his 2014 Nissan Sentra.Thank you for the opportunity to respond to this complaint.Sincerely,[redacted]Compliance Officer – Peoria Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Nissan Peoria added the negative equity to my current loan withouy my permission or knowledge. I ahve attempted to find out the cost of trading in my car for a new one. They told me not to come back back to their office. How can I go there to attemot to get a new loan if they refuse to help me?Regards,[redacted]

Business

Response:

Peoria Nissan is committed to providing an excellent buying experience for our customers. When there are disputes that arise between a customer and our Dealership, we investigate the issues at hand and attempt to come to an agreement that is satisfactory for both parties. There are circumstances where no resolution can be reached. As we stated in our last correspondence, Mr. [redacted] purchased his 2014 Nissan Versa from Midway Nissan on 3/08/14. On 9/30/14 Mr. [redacted] visited Peoria Nissan where he traded the 2014 Versa for a 2014 Nissan Sentra. Peoria Nissan offered Mr. [redacted] $12,000.00 as a trade in value for the 2014 Versa, which he accepted. The balance of the loan for the 2014 Versa at trade was $15,803.00. That left a negative equity balance of $3,803.10 which was carried over to the loan of the 2014 Sentra. We have attached the “Retail Buyer’s Order and the Retail Installment Contract” which document the details of the purchase agreement. Both of which were signed by Mr. [redacted] indicating that he was aware and approved the terms of the contract. Federal Truth in Lending Laws require our Finance staff to review the Retail Installment Contract line by line with the customer so that they understand the terms of the contract they are signing. Mr. [redacted] was advised at this time of the negative equity that would be carried onto the new loan. At this point in the process Mr. [redacted] could have indicated that he wanted to increase his down payment to cover the negative equity. Our General Manager talked with Mr. [redacted] and went over the deal to discuss the issue at hand which is the $3,800.00 dollars which is owed by Mr. [redacted], not by Peoria Nissan. Mr. [redacted] has indicated in his correspondence that Peoria Nissan lied to him and committed fraud, both of which are untrue. We have sent all the corresponding documentation to your office which substantiates our position that all details of the contract were shared with the customer. We question Mr. [redacted]’s stipulation and demand that Peoria Nissan is the only Dealership where he will be able to trade his current vehicle. There are a number of Nissan dealerships in the Maricopa County area in which Mr. [redacted] can negotiate the trade of his 2014 Nissan Sentra. We regret that we were not able to come to terms that were satisfactory for the trade of his 2014 Nissan Sentra. Sincerely,[redacted]Compliance Director – Peoria Nissan

Review: When I test drove my Nissan [redacted] I was extremely happy with the vehicle, I checked it out thoroughly and didn't notice any damage or scratches. I went inside the office with the sales manager [redacted] and completed all of my necessary paperwork for my purchase. When [redacted] brought my [redacted] around I immediately noticed a huge scratch that ran all along the length of the driver door, this was on a car that I just promised to pay 25k for. Obviously I mentioned to him that the scratch was not noticed before and I asked him if it was the same vehicle. He assured me that it was and that the scratch was there all along. I did not see anything wrong with the vehicle other than the scratch and [redacted] assured me that when I came in for my first clear coat paint protector, that the shop would buff out my scratch, no problem. I was personal friends with [redacted] so I took his work that they would fix my door.

Fast forward to now.... I am a busy full time mom and forgot to call and schedule my 1 year coat, but got a reminder via email about a week ago. Remembering what [redacted] said about the , I immediately called and scheduled my appointment. I tried to mention to [redacted] in the service center that the car had a scratch that I needed to have taken care of. He said to mention it when I brought the car on. I told the woman who checked my car in about the scratch and that I was told it would be buffed out and she assured me it wouldn't be a problem. I got a call from [redacted] about 30 minutes later questioning me about the situation because there were no notes in the system, so I explained the situation again. He said he would check with the service manager [redacted] and if there were any issues he would call me back. He called back and said that it wasn't going to be covered because they couldn't find notes and [redacted] was no longer there. This was unacceptable to me so I asked who else I could talk to, and he told me to call [redacted]. I called [redacted] and she went and spoke with [redacted]'s manager and they agreed to honor what [redacted] told me and buff the scratch out, and that [redacted] would give me a follow up call once the vehicle was done. After 6 hours I called [redacted] to find out what was going on and he said that my clear coat was done and that I could pick up my SUV. I asked about the scratch and he said that it couldn't be buffed out because it was too deep. I asked him what they were going to do and he fumbled for words and tried passing me off to [redacted] whom he said was expecting my call.... he transferred me to the receptionist who said she was gone. I went back to [redacted] and he said that he would have her call me back. I am still waiting for the peoria Nissan dealership to honor their word. I hope that this complaint will help to hold them accountable.Desired Settlement: Repair of the damage

Business

Response:

September 8, 2015Our Service Director, [redacted] will be in contact with the customer to schedule an appointment to bring her vehicle in for repair of the scratch.Once the work is complete, we will contact your office with the final outcome.Sincerely,[redacted]Compliance Director-Peoria Nissan

After I submitted this on Revdex.com, I got a call from Frank J[redacted] at Peoria Nissan. Frank bent over backwards to make this right. He immediately got online and ordered me the hats that were promised to me. I received them today and I can't tell you how much better I feel about this deal and Peoria Nissan. Frank changed my attitude about the dealership and I wanted to thank him for standing behind what they said they would do. Thanks Frank and Peoria Nissan!!!

The mother of my 3 children and currently 8 months pregnant, [redacted], decided that she needed a vehicle with a third row of seats. After some research of models and our budget we found a Dodge Durango that suited our needs at Peoria Nissan.

Monday 7/07- Test drove durango. Nice, but got 11 mpg and most of the test drive was on highway. Check engine light was on so assumed that it had something to do with the poor gas mileage. Sales manager #1 tried to get us to sign a purchase agreement, but I didn't feel comfortable until the engine light was addressed.

Tuesday 7/08- went online and ran numbers for the same car. They came back right in our budget so [redacted] wanted to take another look at the durango.

Wednesday 7/09- Went back to Peoria Nissan so [redacted] could drive the Durango. Took it home and tested check engine light. Both knock sensors codes came up. Did some research and this could be an easy fix or the onset of a much larger issue. Took it back. Shared results with Peoria Nissan. Sales manager #2 wanted me to sign purchase agreement. Told him I would be more comfortable if it was fixed first. Service manager #2 said he needed to get something on paper to get this going. They would write up in the contract that it would be fixed and seeing as how they own so many dodge dealerships it wouldn't take too long. I gave [redacted]s info so they could look at her credit- I filled out some of her information on a vehicle purchase agreement. When salesman asked me to sign it, I explained to him that I couldn't sign her name. They said they would call me when the vehicle was fixed.

Thursday 7/10-Called me in the morning and said it is taking a little longer to fix than expected. Called me back in the afternoon when it was ready. I told them [redacted] wasn't available until the next morning, but I wanted to pick it up to see how everything felt. I picked up the vehicle and had to put $20 in the gas tank to get me home. Took the car home and saw that the codes were just cleared and not really fixed. I felt very cheated.

Friday 7/11- Called salesman and explained my frustration as I told him I was on my way to drop the vehicle off. As I was on my way the engine light came back on. I got there and they had the service manager there ready to explain why he just CLEARED the codes. He explained that he thought they may have gotten wet when the car was detailed, but assured me that now he knew there was a real issue he would look into it. I thought the story was a little fishy but went along with it. Told salesman to call me when it was done. He said manager wanted to talk to me. I sat down with Sales Manager #3. He said that he couldn't hold the car unless we filled out a purchase agreement. I told him that I was fine with them not holding the car and he got up and walked away. He came back and he said they couldn't gaurantee the rates because it was a holiday weekend, blah blah blah. I told him that it was fine, but I couldn't go into an agreement until I knew the car didn't have major issues. I explained that this was a huge purchase for my family. He got up and walked away again. He came back and sat down and said that he had good news. He said that he spoke with the mechanics and that they did indeed fix the sensors (not knowing that I had spoken with the service manager, I let his deceit continue) and that they always have to reset the codes. When he was done lying I looked over at the salesman (who witnessed both conversations, and had a look of terror on his face) and explained that I had already spoke to the service manager and that the sensors HAD 100% NOT been replaced. As he realized he had lost all of his credibility, we parted ways and I told the salesman to call me when the sensors were fixed. He said that it would most likely be Monday.

Monday 7/14- Received call at 854 pm, but no one said anything and hung up. Figured they would call back the next day seeing as how it was so late.

Tuesday 7/15- No word. Car still listed on their website...

Wednesday 7/16- "

Thursday 7/17- "

So thank you Peoria Nissan:

-Thank you for trying to finance me a vehicle for 5 years that has issues.

-Thank you for saying you will address an issue with a vehicle and not actually doing it.

-Thank you for saying you fixed something that was not actually fixed to get me into an agreement.

-Thank you for the $20 in gas I had to spend just to test drive your vehicle.

-Thank you for asking me to sign a purchase agreement that did not have one bit of my information on it.

-Thank you for calling me at 854pm and hanging up.

-Thank you for wasting two weeks of my time.

Peoria Nissan embodies all of the negative stereotypes associated with sleazy car salesman. Thank you for making my decision very easy to never deal with your company again. I feel it is my duty to share your sleaziness with the rest of the community using the wonderful tools of social media.

Thank you, [redacted] Disappointed Customer

Review: I have been back and forth with Peoria Nissan so much that I will never go back to this dealership and neither will my wife unless my issues are resolved like they were promised to be. Below is a letter I submitted to Mr. [redacted] through the Peoria Nissan website a week ago which I have had no response from Mr. [redacted] or anyone from the dealership for that matter even though it was supposed to be a "Contact the general manager" option. I have copied the Revdex.com on this email in hopes that they can help me like they have many times in the past. As a consumer I am only one person and if the business is unwilling to work with me then I need the help of the Revdex.com.

I would also like to note that your service manager (his name slips my mind) also stated that he will not give me my HID head light and tail lights back because he doesn't want me to put them back in the truck. That is one thing I forgot to mention int he original email. That is not a decision he is allowed to make, you cannot keep someone's property because you don't want them to possibly do something with it.

Revdex.com,

The address/phone number for Peoria Nissan is: [redacted]

Hello [redacted],

I am coming to you with a few concerns of mine. My wife and I recently purchased two vehicles from your Peoria Nissan dealership. After many ordeals with financing and haggling (which was by far more tiresome than it should have been and almost turned us off to the deals completely) by both the sales team and finance we finally were able to come to an agreement. My wife’s used Pathfinder has no issues except some sort of weather stripping that keeps coming off the roof which I can bring by later if it happens again. I would like to note that the only reason we got the used Pathfinder is because your sales manager told us the discounts offered for the web special (which is the only reason we came to Peoria Nissan in the first place) were for Military only and did not apply to us, this was VERY misleading and disappointing.

My truck, a 2010 Chevy Silverado, had a knocking coming from the engine, the headlights would flicker randomly and the entire dash in the truck would periodically go out while driving as if the truck was turned off. Since it took a week to get financing in order I had time to see all these issues. Your finance manager, Tom Dibonaventura, advised me that I could take the truck to service and they would resolve my issues, I told him I would not be purchasing the truck if they were not resolved which he understood. He was nice enough to have [redacted] get me set up with a loaner car and bring me my truck when it was done. Well in the two day process of repairs your service manager took it upon himself to remove the HID headlights that I purchased with the truck and replace them with stock lights. He did this without advising me whatsoever. He also claimed that they were illegal and that is why he had to remove them. Last time I checked HID headlights were not illegal in the state of Arizona. And if the brightness was a factor he should have mentioned that and gave me options. I told him he needs to give me the lights because I purchased them and it was not his place to keep them. [redacted] called me and said the service manager declined to do that for me and said I could come down to the dealership to talk about it if I’d like. To which I declined because that defeated the whole purpose of [redacted] bringing me my truck after I had already made several trips to your dealership from my home 50 miles away in Gilbert. To make things worse, on Sunday I had the front drivers side headlight go out. I spent 60 dollars on a new set of bulbs and had it go out again. When I turned the bulb to remove it, it then illuminated. The next day it went out and it did it again. It worked that night and now it is out again. So in the process of the service department taking my HID headlight and tail lights from me which I owned and told them not to, they also caused some sort of electrical issue with a contact somewhere. Also, the knocking from the engine is still occurring. I would like HID headlights and tail lights reinstalled in my truck, as that is what came with it when I purchased it and the knocking issue fixed. [redacted], I am very disappointed and would like this resolved with you. If we can’t I will have to resort to making a Better Business Report which I would like to avoid.

On a side note, I have received my license plate tag in the mail but my wife has not and the temporary registration is up very soon.

Please respond VIA email only as I am working and cannot speak on the phone.

Kind regards,

[redacted].com

###-###-####

Example of very misleading advertising, almost a bait and switch situation. We went in specifically for the Internet Price but were then told it was a military discount only. We actually went in a couple years ago for our previous vehicles and they gave us the internet price, mind you we are not military service members of any sort.Desired Settlement: Please see above.

Business

Response:

We had [redacted] come in on the 26th and we gave him a rental car, we once we got the car here we found he had replaced the factory bulbs with aftermarket bulbs and the left headlight harness had melted we installed a new harness with his aftermarket bulbs in and the next day the left head light quit again, so we replaced the left front head lamp assembly with a new one that included a new harness and new factory bulbs, we did remove both aftermarket bulbs and gave him back, he told me he was going to get his money back from auto zone for them. We delivered the truck back to him on the 28th with a full tank of gas and with my recommendation not to use anymore aftermarket HID bulbs, and [redacted] was ok with that. As far as the knocking noise we sent the truck to Chevy and they told us the noise is normal and gave us a copy of a service bulletin stating the noise he was hearing is completely normal, [redacted] has a copy of that also, and agreed with me the noise is normal. He also has the org aftermarket HID system that we took out of his truck, the org head lamp assy, and all the aftermarket bulbs. As of this morning after I talked to him he was ok with all we did and grateful.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. One correction to Peoria Nissan's response.... I only replaced the bulbs (with bulbs recommended by [redacted] which were NOT HID) after my head light when out again after receiving the truck back from the Peoria Nissan service department. So the issue was not resolved at the time I replaced the bulbs. As of now they have remedied the situation and my headlights are in working order and I will continue to monitor the engine knocking. I am glad they have made every effort to resolve my issues.

Regards,

[redacted] & [redacted]