Pep Boys

I AM STILL WAITING ON SOMEOTO CALL ME AS THE ENGINE IS STILL NOT WORKING PROPERLT-"STILL STALLING"-IDLE BAD WITH TAPPING IN THE ENGINE-I AM REQUESTING SOMEONE THAT CAN MAKE AN APPOINTMENT FOR ME TO BRING THE CAR IN FOR THEM TO LISTEN TO AND DRIVE THE CAR. THE CAR RUNS HORRIBLE. IF I HAVE A REPLACEMENT ENGINE THIS SHOULD NOT BE OUR CONVERSATION AT THIS TIME.
HELP, PLEASE , IF SOMEONE IS LISTENING-THIS IS GOING ON SINCE JUNE 2014

Dear **. [redacted],
We are in receipt of the
complaint sent to your office by **. [redacted] on April 29. 2014, We would
like to apologize to **. [redacted] for inconvenience she may have...

experienced at
our Pep Boys facility. On April 11, 2014 **. [redacted] had her 2000 dodge caravan
towed in for a no crank condition. we performed a charging system test and found
loose connections at the battery. these were repaired at no charge. the courtesy
vehicle inspection showed a cracked serpentine belt and wipers that were
skipping. these were recommended and approved by **. [redacted]. **. [redacted] received
$20.00 off on her tow for being a rewards card member and 10% off
coupon. After **. [redacted] picked up
the vehicle the belt had slipped off. a second technician examined the vehicle
and determined the belt tensioner was not holding proper tension. We apologized
to [redacted] for us having missed that in the original inspection. **. [redacted]
agreed to have the tensioner replaced, and we agreed to no charge the part and
just have **. [redacted] pay for the labor, with another 10% coupon.
After completion of the work **
[redacted] said she was completely satisfied. we did not know of any other issues
until this complaint was filed. We
would like the opportunity to address **. [redacted]'s concerns and come to an
amicable resolution. We ask that **. [redacted] contact [redacted] at this
location. We again apologize as well
as thank **. [redacted] for allowing us the opportunity to address her
concerns. Regards, [redacted] Customer Service Coordinator

Dear [redacted],
We are in receipt of the complaint sent to your office on September 25, 2014 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">The manager Chad W[redacted], has tried several times to contact [redacted] and apologize. Chad did investigate [redacted]'s claim and feels that we failed on our part to communicate. Chad is requesting that [redacted] return to our facility for the refund she is requesting.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear Ms [redacted],
We are in receipt of the complaint sent to your office by Mr. [redacted] dated August 6, 2015. We apologize for any inconvenience Mr. [redacted] may have experienced at our facility.
We...

apologize for the Horrible Customer Service Mr. [redacted] received at our Sepulveda Blvd location. We can assure Mr. [redacted] that the Area Director has already addressed this situation with Mr. [redacted].
We would like to offer the refund request by Mr. [redacted] for $27.72. We will send this refund in a check to his address with in the next 7 days.
We again apologize as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

Dear **. [redacted],
We are in receipt of the
complaint sent top your office **. [redacted] on April 14, 2014. We would
like to apologize to **. [redacted] for inconvenience he may have...

experienced at our
facility. **. [redacted] who is
the owner of the vehicle was contacted and advised to bring in all receipts and
[redacted] the service manger will address and resolve all **. [redacted] concerns. We
are still waiting for **. [redacted] to return. We again apologize as well as thank **. [redacted] for allowing us
the opportunity to address his concerns.
Regards, [redacted] Customer Service Coordinator

Dear [redacted],
We are in receipt of the complaint sent to your office on September 10, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility, and to your office...

for the delay in our response.  We did find the steering wheel replacement and have contacted [redacted] for her to return for the repair. We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132 Phone:  ###-###-#### Fax:  ###-###-####

Dear [redacted],We are in receipt of the complaint sent to your office on August 26, 2014 by ** .[redacted]
size="4" face="Helv">
We investigated the complaint by **. [redacted] and found no evidence on our CCTV, that we could have in anyway damaged the customers dash board, [redacted] also reviewed the CCTV.
We find no wrong doing on behalf of Pep Boys and will not take responsibility for any damage.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on March 10, 2015 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">The Service manager has tried several times to reach [redacted]. We ask that [redacted] contact our South Orange Ave location and speak with Rick who is the Service manager, and would like the opportunity to address [redacted]'s concerns.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns..
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

I made an online appointment for 10 am , I was in 15 minutes early. Was informed it will take a while, I asked a tine range, Edwin would not give me a time range. I reminded him I made a appointment a 10 am appointment, he said there were nany 9 am sppointments. I asked why when on thrir website it just gives you an sppoitnment by the hour and diednt say there would be miltiple sppointments eithin that hour. I folliwef sfter 2 hours snd was informed thst my car was next, itd been 4 hours my car in not in the bay yet, and they 3 empty spaced fro previous car worked on. Btw, we are from out of town visiting a friend at the local hospital. Still waiting , there is no sense of urgency, everyone is procastinating and the front people gave the buggedt ego with no vustomer service skill at all. They make u feel they are doing you a huge huge favor and so dont follow up , we are pretending to be busy! Who pays for the service? Customers! Duh !
Fire them!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is 85% satisfactory to me.  I also understand that parts PepBoys installed on my vehicle are not free.  With that said, I accept PepBoys partial refund offer to resolve this matter.  I also would like to take this opportunity to thank the Revdex.com, **. [redacted] and his staff who had hands on in assisting me in this dispute.  I would also like to say to anyone who may have the opportunity to review this complaint to understand that I'm a true believer that the Revdex.com is not just a agency name it is a trust worthy organization thats true to it mission.
Regards,
[redacted]

Dear [redacted],
We are in receipt of the
complaint sent to your office by [redacted] on May 5, 2014, We would like
to apologize to [redacted] for inconvenience she may have experienced at...

our Pep
Boys facility. [redacted] was contacted and given a
refund.We again apologize as well as
thank [redacted] for allowing us the opportunity to address her
concerns. Regards, [redacted] Customer Service Coordinator

Dear [redacted],
We are in receipt of the complaint sent to your office on July 17 , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
To further...

assist [redacted], we will need the Pep Boys location he visited. Once we received the requested location, we will than begin our resolution process.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Fax: ###-###-####

Dear [redacted],
We are in receipt of the rebuttal sent to your office by [redacted].   We are requesting [redacted] return to our facility for a refund.Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132Phone:  ###-###-####Fax:  ###-###-####

Revdex.com:
I reluctantly cannot accept this offer from LKQ.  The letter refers to the original engine purchased which also failed.  LKQ did in fact credit me the amount I paid for it towards the reman as I provided documentation showing.  That warranty was honored for the part only as the engine had barely 2000 miles on it.  A Carfax check clearly shows this.  I had to wait months for this to be honored then and was left without the car for the duration.  I was then offered another engine with 100000 more miles on it than the original one purchased.  I understandably declined following the first failure and opted to give LKQ another chance and forked over the extra money for a reman after being assured by Rick Westphal that this engine would be covered by the LKQ warranty for 3 years.  I received no coverage for the labor on the first engine and did not want to be without the vehicle again so I took what I thought to be the safe route.  Low and behold the new engine threw a code immediately after install.  I was again stuck without the vehicle for months awaiting the warranty process.  LKQ would provide no Info on the warranty status and referred me to a Stuart Williams through ATK.  After a long awaited answer and numerous inspections Stuart verified a new engine was being sent.  [redacted] installed the replacement and finally after all of that time I had the vehicle running as it should with the replacement engine. I feel as a consumer I have endured a great deal of problems from the start to the end of my transaction.  I have spent a large amount of money repairing this vehicle and have been inconvenienced to say the least having to arrange alternative transportation to get my child to school and my wife to work as throughout this entire issue I was left with one car.  Given that I have paid every dime to the shops and LKQ despite all of this I believe the labor cost of the second install in full will be the only satisfactory outcome.  I thank all involved for the time invested on this and hope to resolve this soon .   K.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Justin [redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated May 28, 2015. We apologize for any inconvenience [redacted] may have experienced with our online ordering.
dir="LTR">We have reviewed your order and found that we have made several mistakes during your order process. We will look into why theses mistakes occurred and can assure you this will not happen again.
We again apologize and would like to send you a check for the $50.00 (cost of your shipping) and (discount of your item). We hope that you accept this offer along with our apology.
Please confirm that we should send the check to [redacted], North Ridgeville,OH [redacted]



Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Robin_S[redacted]@pepboys.comApr 27 (7 days ago)Dear [redacted], We are in receipt of the rebuttal sent to your office by [redacted]. We again apologize, however we found no wrong doing on behalf of Pep Boys and our prior response stands firm.Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132

The Pep Boys in Homewood is terrible in customer service. On Wednesday, April 27, 2016 I went to the store to get a headlight bulb for my car. I was the only female in the store at the time. I approached a worker by the name of Daniel and told him that I needed to get a bulb for my car. He said ok. While helping me another worker bought another customer up that happened to be a male and Daniel immediately stopped helping me. He didn't tell me to wait a few minutes or any kind of communication. He just totally disregarded me and started helping this other guy. After about 10 minutes another worker by the name of Larry came up and asked who was next because a line had formed. I told him that Daniel was suppose to be helping me then without any notification he started helping the other guy and that was very bad customer service. Daniel then turned to me and started arguing with me saying that the guy had been first. Larry then apologized and said that he could help me. He asked to see my car to make sure he got me the right bulb. While we were walking he explained to me that he was one of the area managers and would handle the issue that I had with Daniel. He also tried to see if a mechanic could put my bulb in but they couldn't at the time. Larry then apologized again and told me again that he would talk to Daniel about what happened between he and I....the next day, which was Thursday, April 28, 2016 I called Pep Boys and asked if the had any open slots so that I could bring my car in to get my bulb replaced. I was speaking to a guy named Tim and he said that they were busy and I would have a long wait but if I came around 6 then they would fit me in. My daughter had a softball game at the same time so I really didn't want to come in at that time so I asked if I could come in on the next day at noon. A few minutes later I called Tim back and asked if I could still come in that day which was Thursday because I had found a relative to watch my daughter for me and he said yes and I needed to be there at 6pm. I said ok. When I arrived there Daniel was there again at work. He was helping someone but looked up and saw me and went back to helping the customer that he was with. By the time he got finished another guy was standing next to me. Daniel then disregarded me again and asked the guy standing next to me could he help him. The customer told Daniel that I was next and Daniel just kind of smirked and I told him that I was there for an appointment. He then went to his appointment screen and said that I wasn't on there for an appointment for that day and that I was down for the next day. I explained to him that I spoke to Tim and he was the one that said I could come. He then said in a sarcastic tone that Tim was gone and I wouldn't be able to get an appointment for that evening. I then went to the check out counter and asked for a manager. One of the managers came up and I told him about my issue and the issues that I had been having with Daniel. He then apologized and said that they could get me in but it would be a long wait. I told him that wasn't a problem. Another serviceman came up by the name of Joel and the manager told Joel what happened. Joel then started saying that I couldn't be seen either and that Tim shouldn't have told me to come because they were busy. I told him that I had driven 30 minutes and I really needed my headlight to be put in and that this was my second day coming to that store and I was having issues. Joel then asked me what issues did I have the day before and I told him about my incidents with Daniel and that Daniel was horrible with customer service and he didn't need to be there the way that he treats customers. I then added that I didn't know what Daniel's issues were with me but he seemed either racist or sexist and then Joel raised his voice at me and said that I didn't know Daniel and there wasn't going to be anything said to him because he works for the service department. I then asked for my keys back and told them I didn't want them to do anything to my car because by the way they were acting I didn't trust them with my car and I then left.
I have never been treated so badly by a business. This is not the way to treat customers.

Dear [redacted],
We are in receipt of the complaint sent to your office on November 14 , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our...

facility.We apologize for the delay. [redacted]'s gift card has been sent.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns.
Regards,
Robin S[redacted]
Customer Care SpecialiPep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[To assist us in bringing this matter to a hand you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because they are not pprofessional at all and are lying about past reapirs .  I've been dealing with issues with my car for a while now. I originally took my car in for a check engine light. My car was always running fine until I took it to Peep Boys.  They where unable to fix my problem and every time I take my car back for a sulotion I get my car back with more problems then what I took it in for. The credits I've gotten in the past was because it was offered by PeepBoys not because I suggested it.   There's a reason why they had 3 different Managers at the [redacted] location since my origanial problem.  On January 2014 [redacted] the new Manager there begged me to give him a chance to fix the problem that he knew what he was doing. My car was running like crap since my check engie problem, so I gave in and let him try for a solution. he promised me that if I pay 400 it would take care of my problem. I brought my car in because my car was stalling and shutting off.  I pick up my car after days of them blowing me off and not only did it have the same problem the car was telling me Im doing 80mph and my foot wasnt even on the gas. 2 Seconds after I got in my car I brought it to Jhons attention and he told me dont worry about it he would take care of it. so not only was my problem not resolved I get my car back with another problem, felt like he did that on purpose.  I tried for weeks to get a hold of [redacted] and his area Maneger and [redacted] kept blowing me off. I finally got sick of the [redacted] so I went in the [redacted] location after speaking with [redacted] who said he would wait for me to talk. I show up at the store and not only did [redacted] leave knowing I was coming he instructed his staff to stop work on my car and called the police on me and my family.  I called the corprate office to get a hold of his GM and they said [redacted] would call me back. I havent heard from him not once and I was not given his GM contacts information. I feel like I got robbed with out a gun. Evrey one that I know says the same thing evrey time they go there they try to up sell on evrey thing over price things and get the go around on there cars onces the car is being worked on. I tried giving PeepBoys sevral chances to fix my problem and they failed to do so evrey tiime. There has to be a stop put to this, should I contact my lawyer? My car is a mess and its not from norlmal ware and tare because Ive always taken it to them for work to be done. If they dont know what there doing they shouldnt be working on cars. VERY RUDE AND UNPROFESIONAL, at this point I just want a refund because I was told my car would be fixed for $400 and it wasnt. Now [redacted] wants to make it seem like I just went in for a water pump, wich is a lie he said that $400 would take care of my problem. Hes covring up for his mistakes by past mess ups and him not able to live up to his word. ;;
[redacted]

I took my 2001 Chevy Tahoe to Pep Boys for service work 1/13/2016. When leaving I experienced it was misfiring and the RPM was at 4 at 25mph. I took it back o PEP BOYS 2-6-16 at 9am so they can correct their error and I have not even received a call from them but instead have had to call them to check on it. My phone is set up to record every phone call even and keep getting told we are working on it or the master mechanic it's there after being told he was indeed.