Pep Boys

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Pep boys still have not explained why my daughter's car oil was empty on the day we came to pick up the car? Prep boys ruined my daughter's car because the oil was never put back in the engine even they changed it initially. My request remains the same. I want reimbursement for my daughter's car that they ruined
Regards,
[redacted]

Dear Ms. [redacted],
We are in receipt of the complaint sent to your office by Ms. [redacted]. We apologize for any inconvenience Ms. [redacted] may have experienced at our facility.
Ms. [redacted] was...

contacted, the Area Director addressed her concerns and offered Ms. [redacted] $200.00 as a Customer Satisfaction, but Ms. [redacted] declined.
Ms. [redacted] did approve the repairs, her request for a refund is declined.
We apologize as well as thank Ms. [redacted] for allowing up the opportunity to address his concerns


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[ The Vice President of Pep Boys for this location has noticed and understood how easily the check of the transmission oil could have easily overlooked by the staff members!
Pep Boys doesn't require a certificate from their mechanics and if they say they do not all their locations obey it. This was a simple mistake by their mechanic or a communication failed among the service desk and the mechanic . Could it be that this young mechanic didn't know how to check the transmission fluid on a 1977 **? 
I had clearly asked them to check everything and yet they told me that they did! I told them to check the trans oil and I was told it was fine!
My car was running very smooth and all these years never gave any problems. Pep Boys failed and overlooked my request. I will take this car to the dealer and will get a report from them then will turn the papers over to my attorney! 
I am rejecting this response because:
Regards,
[redacted]

Last month I took my car to the DMV to get my 2001 Honda Civic inspected. The car passed inspection. During the inspection the inspector unplug the sensor reader while the car was still running causing the car to go into limp mode. When this happened the car wouldn’t go over than 10 miles/hr. I knew my car trouble was related to the inspection process, the car was running fine prior to the inspection. So I dropped my car at a nearby Pep Boys.
While at Pep Boys I told them want happened at the DMV, they said that they will need to keep my car to make an assessment. The next day they called me and said that it would cost over $700.00 to repair the car. I called my mechanic and he agreed that most likely the car was in limp mode and could be repaired by hooking up the sensor reader to my car. The mechanic at Pep Boys made up a fake diagnosis for saying that the labor for this repair would take hours. I had a male friend call the store to get the details of the repair. My friend called at mechanic and relayed the information to him. The mechanic said what Pep Boy’s was telling me didn’t make any sense. Pep Boy’s claimed that fluid from a valve was dripping on my sensor causing it to malfunction. The mechanic said that was physically impossible because the valve and sensor were not in close proximity of each other.
A male friend of mine went to Pep Boys to question the diagnosis. After Pep Boy was caught in a lie, they fixed the car by plugging in the sensor reader and the car started and ran fine. Pep Boy mechanics saw a single female and decided to rip me off. That is why I am making this complaint against PepBoy’s on 1400 N. Dupont Highway in New Castle, DE.

Dear **. [redacted]
We are in receipt of the complaint sent to your office by **. [redacted] on July 17, 2014, We would like to apologize to **. [redacted] for inconvenience he may have experienced at our Pep Boys...

facility.**. [redacted] was contacted by the Service Manager. The service manager addressed **. [redacted]'s concerns. the service manager apologized for the technician not rotating the tires and ensured **. [redacted], that he would personally take care of him in the future.
We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.
Regards,
[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Fax: ###-###-####

Robin_S[redacted]




10:07 AM (1 hour ago)










tome




 
 
 
 
Dear [redacted] 
We are in receipt of the rebuttal  sent to your office by [redacted] on June 16, 2014. As stated in our prior response the vehicle was towed to our facility with the window damage. We again apologize, but our prior response stands firm, and will have no further communication on this matter. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on October 15, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our...

facility.[redacted]'s claim was investigated by the CA B.A.R and closed. Claim was unfounded.
We find no wrong doing on behalf of Pep Boys and repairs or refunds are due.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..



Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on September 25, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">In order to further assist [redacted], we will need [redacted] to provide us the location she visited. Once we receive the location, we will than begin our resolution process.

Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted] account was...

given a credit yesterday March 9, 2016 for $23.88.
We apologize as well as thank [redacted] for allowing up the opportunity to address his concerns,


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
[redacted]

Dear [redacted],We are in receipt of the rebuttal sent to your office on January 6, 2015, by [redacted] .The below email was sent on December 24, 2014. We again apologize if [redacted] did not receive the email.  Hi [redacted]I do apologize for the inconvenience with this order and we have processed a refund for the missing order in the amount of $228.22 .If you have any further questions or concerns please call us at ###-###-#### and refer to case [redacted] and any of our agents would be happy to assist youThank you for choosing Pep Boys Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132

Jun 11, 2014
Dear [redacted],We are in receipt of the letter sent to your office by **. [redacted] on May 14, 2014. We would like to apologize for any inconvenience **. [redacted] may have experienced with our rebate process.After further review of **. [redacted]s rebate, we found that **. [redacted]...

did not purchase the Road Hazard Warranty. We contacted **. [redacted] and offered a check for the price of one tire.We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his Concerns.Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They made no reference to the fact that I came in and told them brakes were still giving problems. The day I took it in it had no brakes and they sent me away saying they were busy. The next morning the lights were still on and still no brakes!! I towed it to another mechanic. They sent me away with no brakes!!! My complaints remain the same. The other mechanic insists he sent them the reason for damage to my car was the damage was the hyperextension.

Regards,
[redacted]

Dear [redacted],

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We are in receipt of complaint submitted to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility. 
 
The manager has contacted [redacted] and would like to resolve [redacted]’s concerns. We ask that [redacted] contact the store and speak to the manager.
 
 
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.
 
 
Regards,
 
Robin S[redacted] Customer Care Specialist

Dear Mr. [redacted],
We are in receipt of the complaint sent to your office on February 18, 2015 by Ms. Tersa [redacted]. We apologize for any inconvenience Ms. [redacted] may have experienced at our...

facility.Ms. [redacted] came to our facility for an oil change and while requesting the oil change , Ms. [redacted] requested we check her antifreeze level. Her vehicle was taken in the shop. The antifreeze was check and did not need to be topped off. The oil change was performed.
When Ms. [redacted] called and stated she was leaking oil, we immediately advised her to have the vehicle towed back. Once the vehicle was brought in it was found that she had an antifreeze leak. We reviewed our CCTV and found at no time during the oil change was it possible for the mechanic to damage the radiator.
We found no wrong doing on behalf of Pep Boys and no refunds or repairs by Pep Boys are due.
We again apologize, as well as thank Ms. [redacted] for allowing us the opportunity to address her concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and this is a just solution to the situation.
Regards,
[redacted]

Dear Mr. [redacted],
We are in receipt of the complaint sent to your office on February 23, 2015 by Mr. [redacted] We apologize for any inconvenience Mr. [redacted] may have experienced at our facility.
To ...

further assist Mr. [redacted] , we will need the Pep Boys location he visited. Once we received the requested location we will than begin our resolution process.
We again apologize, as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]

Dear **. [redacted],
We are in receipt of the rebuttal sent to your office by **.[redacted]
Our initial response as far as the chain of events, what was explained to the customer during the visit and most importantly, the mechanical condition of the customers car which created the need for repairs remains unchanged. We are not however unreasonable, while a full refund for the needed repairs will not be issued, we are willing as a Customer satisfaction concession to issue a refund in the amount of $400.00.
If **. [redacted] would like to accept this offer, please advise.
Regards,
[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Phone: ###-###-####
Fax: ###-###-####

--------- Forwarded message ----------
From: <[redacted]>
Date: Wed, May 21, 2014 at 2:02 PM
Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: [email protected]
Everything they said wasl false.

We are in receipt of the complaint sent to your office by Ms. [redacted]  .We apologize for any inconvenience Ms. [redacted] may have experienced at our facility. Ms. [redacted] was refunded by our claims department. We apologize as well as thank Ms.[redacted] for allowing...

up the opportunity to address her concerns Regards, Robin S[redacted] Customer Care Specialist Pep Boys [redacted] Philadelphia, Pa 19132