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Pep Boys Reviews (1616)

Dear **. [redacted],
We are in receipt of the complaint sent top your office **. [redacted] on February 12 , 2014. We...

would like to apologize to **. [redacted] for any inconvenience she may have experienced at our facility.
**. [redacted] received a full refund.
We again apologize as well as thank **.[redacted] for allowing us the opportunity to address her concerns.
Regards, [redacted]
Customer Service Coordinator

Dear **. [redacted],
We are in receipt of the rebuttal sent to your office by **.[redacted]
Our initial response as far as the chain of events, what was explained to the customer during the visit and most importantly, the mechanical condition of the customers car which created the need for repairs remains unchanged. We are not however unreasonable, while a full refund for the needed repairs will not be issued, we are willing as a Customer satisfaction concession to issue a refund in the amount of $400.00.
If **. [redacted] would like to accept this offer, please advise.
Regards,
[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Phone: ###-###-####
Fax: ###-###-####

Dear [redacted],
We are in receipt of the complaint sent to your office on August 8, 2014 by [redacted] . We apologize for any inconvenience...

[redacted] may have experienced at our facility.
[redacted] opened this complaint and was contacted several times, but the manager was not able to reach [redacted]. The Service manager wanted the opportunity to address the situation and inspect the vehicle.
We apologize for the disappointment [redacted] felt after the repairs were rendered. As a company we take huge strides, in effort to improve our customer's in store experience. While we wanted the opportunity to make this right with [redacted], we will send her the requested refund of $ 127.04. We ask that [redacted] allow 7/10 days for the check to arrive.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,
Robin S[redacted]
Customer Care SpecialistPep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on November 3 , 2014 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our...

facility.Below is our response form the Service manager at store #[redacted].
[redacted] has been brining her car to Pep Boys for a number of years. She brought her car here for overheating on October 20th. We gave her a quote to repair her water pump and pass tubes. She accused us of breaking them when we did the FREE thermostat for her earlier that year. She told us as she always does that we did it and she wanted it fixed right now and she was not going to pay for it. We advised her we could not do that and she could leave the car here because we advised her should not be driving it like that. She hung up on us as she always does then calls back saying Mr. Jim you don’t understand. She stated that she was going to get money from her pastor. I asked if she would have the money when she picked up the car and she accused me of being a liar and accusing her of lying. Aftershe calmed down. We agreed to fix the car and we would have it done as soon as possible, because she was driving to the eye doctor to have cataract surgery and she had to drive herself. She blessed me, and I thought we were done. Next thing I hear is she called Corporate and complained, she than received the service for free.
If [redacted] still has a noise, we advise her to return to our facility, and we will check to see if the noise has anything to do with the repairs we rendered.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on March 10, 2015 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">[redacted] was contacted and a check was mailed to [redacted] for the repairs performed at our facility.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear Ms. [redacted],
 
New Roman"> We are in receipt of complaint submitted to your office by Mr. [redacted] We apologize for any inconvenience Mr. [redacted] may have experienced at our facility.
 
The manager called and left a message for Mr. [redacted], he would like to provide a resolution. We ask that Mr. [redacted] contact the store and speak to the manager.
 
We again apologize as well as thank Mr.[redacted] for allowing us the opportunity to address his concerns.
 
Regards,
 
 
 
Robin S[redacted]
 
Customer Engagement Coordinator
 
Pep Boys Auto Plus

--------- Forwarded message ----------
From: <[redacted]>
Date: Wed, May 21, 2014 at 2:02 PM
Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: [email protected]
Everything they said wasl false.

Dear Mr. [redacted],
We are in receipt of the complaint sent to your office on February 23, 2015 by Mr. [redacted] We apologize for any inconvenience Mr. [redacted] may have experienced at our facility.
To ...

further assist Mr. [redacted] , we will need the Pep Boys location he visited. Once we received the requested location we will than begin our resolution process.
We again apologize, as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: in my original response to Revdex.com, I requested a refund, and assurance that Pep Boys doesn't deliberately rip off their customers. I accepted a refund, but I haven't been convinced that they don't have a policy of cheating.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: they have yet to pay for all the damages connected with them wrecking my vehicle to include the water pump, compressor, rental car, tow call that wasn't used because car was driven off the lot by the tow driver who saw the brakes operational as they claimed the brakes completely failed and attempted to charge me $1300 for a brake job, missed job opportunity for 2 golf lessons. 
Thanks. 
Regards,
[redacted]

Dear [redacted],We are in receipt of the
complaint sent to your office by **. [redacted] on May 27, .2014, We would
like to apologize to **. [redacted] for any inconvenience he may have experienced
at our Pep Boys facility....

**. [redacted] came to our facility and requested a starter
installed, after we replaced the starter the vehicle still did not start. **.
[redacted] was advised that he would need a diagnosis done to figure out what was
wrong with his vehicle. **. [redacted] declined any further repairs and removed his
vehicle from our facility. Pep Boys
rendered the repair requested, no refunds are due. We again apologize as well as thank **.[redacted] for allowing us
the opportunity to address his concerns.
Regards, [redacted] Customer
Service Coordinator

Dear [redacted], We are in receipt of the rebuttal sent to your office by [redacted]. We apologize, however our prior response stands firm. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132 Phone:  ###-###-#### Fax:  ###-###-####

Date Sent: 4/23/2015
Dear [redacted], We are in receipt of the complaint sent to your office on March 18, 2015 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility. The Service manger contacted [redacted], but [redacted] hung up the phone and did not want to speak to the manager. [redacted] is requesting a refund on a brake service that was performed over a year ago . We are declining the refund request, but would like the opportunity to address [redacted]'s concerns. We ask that [redacted] contact the manager at this location. We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns.. Regards, Robin S[redacted] Customer Care Specialist Pep Boys [redacted] 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Per this response, it states that the part from [redacted] was faulty. This is false!  Pepboys never used the part I purchased from [redacted] because I returned the part after we were informed (by the [redacted] mechanic) that it WAS, in fact, the right part.  It was the same part I purchased at [redacted] and brought with me to Pepboys.  Pepboys were the ones saying it was NOT right and sent us to [redacted].  The part was not faulty; the mechanic at Pepboys put the part in the wrong place as noted in the [redacted] work order from the dealership in [redacted]. The response letter to me makes it seem as though this was all due to a faulty part, which in actuality, it was due to incompetence and lack of knowledge from the Pepboys mechanics. 
 
It's bothersome that we consumers pay for a service from certified, trusted mechanics and this is what happens. I'm grateful I was able to get the car back home and fixed properly by [redacted].  I will not be returning to Pepboys again.  I appreciate the apology and the refund.  This has caused more of a headache than anything.
Regards,
[redacted]

I would like to remove my complaint, I was angry and upset. I would like to withdraw my complaint,

Dear [redacted],
We are in receipt of the complaint sent to your office on March 25, 2015 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">We did contact [redacted] and advised that we are looking in to the advertised price on [redacted]. We also advised [redacted] that the manufacture is not receiving any cores back,so they are not able to Remanufacture the Transmission Control Module, however we advised [redacted] that we would work with him to send back his core and we would have it rebuilt for the price on [redacted] $81.99.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I took the car to [redacted] and they found that the rear main oil seal was leaking and that there was a coolant leak which I was concerned about and was told that it was not leaking by PepBoys. I authorzed [redacted] to repair the 2 leaks to a cost of $1400.00 but then they called me back to say that there were 2 stripped bolts in the engine block and another 2 bolts missing from the engine and a cover was missing as well. It cost me an addt'l $367 parts and labor to have these items repaired/replaced. I was also provided pictures from [redacted] regarding these items. I am requesting reimbursement for these items.
Regards,
[redacted]

Dear [redacted], 
We are in receipt of...

the complaint sent to your office by [redacted] on April 14. 2014, We would like to apologize to [redacted] for inconvenience she may have experienced at our Pep Boys facility. 
[redacted] originally came in in March 2013, stating that she had just left [redacted] and [redacted] said she needed a timing belt and her valve covers were leaking, we gave her a price cheaper then [redacted] and confirmed that the valve covers were leaking. 
[redacted] came in 10 months later stating that she had an oil leak and again came from the [redacted] dealership and they stated that the oil pan and rear main seal was leaking. We took a look at it and saw that the oil pan was leaking and possible the rear main seal was and we wouldn't know until we replace the oil pan gasket first, since both parts will leak oil in the same place. 
Once we got in doing the oil pan gasket, we did notice that the Crankshaft position sensor was leaking oil from it, so we replaced that as well. The vehicle has more than one oil leak. None of the repairs we performed are leaking . Customer is taking car to another Pep Boys to confirm what we have stated to her. 
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns. 
Regards, [redacted]
Customer Service Coordinator

Dear [redacted] We are in receipt of the complaint sent to your office by [redacted] on April 14. 2014, We would like to apologize...

to [redacted] for inconvenience she may have experienced at our Pep Boys facility.
[redacted] had the vehicle towed in for two tires to be replaced on March 6, 2014. The vehicle came in around 16:36 on a flat bed with a shower curtain draped over the roof of the car due to the sunroof would not close. You can see the vehicle on the flat bed and was dropped off in the back parking lot to which it stayed there until the next morning. March 7, 2014 at 8:01am Upon going out to the vehicle the technician noticed there was a hole in the left rear window. The technician immediately noted it on the invoice. Upon bring vehicle into the bay he came up to the service desk informing , there was a hole in the window.
We proceeded to replace the tires as requested. When the customer came down for the vehicle, we made sure to bring it to the customers attention and as well as bring them out to the vehicle. Later that evening the customer had called [redacted] township police to which we explained everything to them, also invited the police down to look at video footage to show the vehicle had a hole prior. About a two weeks later the police contacted us and ask us to email the pictures of the vehicle.
We find no wrong doing on behalf of Pep Boys and no repairs or refunds are due.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns. 

Regards,
Robin S[redacted]
Customer Service Coordinator

Dear Ms. [redacted], We are in receipt of the complaint sent to your office on January 08, 2015 by Mr. [redacted].  We apologize for any inconvenience Mr. [redacted] may have experienced at our...

facility. Mr. [redacted] returned to our facility ,repairs were rendered and Mr. [redacted] was satisfied with the resolution.We again apologize, as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns.. Regards, Robin S[redacted] Customer Care Specialist Pep Boys

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Description: AUTO PARTS & SUPPLIES - NEW

Address: 6522 Central Ave SE, Albuquerque, New Mexico, United States, 87108-1813

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