Pep Boys

Dear [redacted],
We are in receipt of the complaint sent to your office on March 10, 2015 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">[redacted] was contacted and a check was mailed to [redacted] for the repairs performed at our facility.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on August 8, 2014 by [redacted] . We apologize for any inconvenience...

[redacted] may have experienced at our facility.
[redacted] opened this complaint and was contacted several times, but the manager was not able to reach [redacted]. The Service manager wanted the opportunity to address the situation and inspect the vehicle.
We apologize for the disappointment [redacted] felt after the repairs were rendered. As a company we take huge strides, in effort to improve our customer's in store experience. While we wanted the opportunity to make this right with [redacted], we will send her the requested refund of $ 127.04. We ask that [redacted] allow 7/10 days for the check to arrive.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,
Robin S[redacted]
Customer Care SpecialistPep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
 
We are in receipt of the complaint sent to your office on March 10, 2015 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our...

facility.On January 23, 2015 [redacted] brought her 2006 [redacted] HHR with 227120 miles on it to Pep Boys #** and had one tire replaced and a high mileage oil change completed on WO# 00[redacted]. When [redacted] returned the first time as per her complaint it was noted the dipstick for measuring the oil level in her car was not seated all of the way and the oil light had not been reset. There was oil leaking from [redacted]'s vehicle but not from the plug or filter which is the only things serviced by Pep Boys when completing the oil change. We had no way of telling if anyone else had touched the dipstick since it left our location, but these two small things were corrected and had no bearing on [redacted]'s oil leak.
On February 14, 2015, [redacted] returned a second time and spoke with our Service Manager Bobby T[redacted] who picked [redacted]'s vehicle up on the lift and showed [redacted] where the oil was leaking from which was the rear main seal of the engine. Bobby explained to [redacted] that changing the oil in a vehicle will not cause this leak and Pep Boys was therefore not responsible for any repairs. [redacted] was not happy with this explanation so Bobby suggested if she would like to get a second opinion from someone else she trusts that [redacted] could take the vehicle to a dealership for them to examine. [redacted]'s request for a refund of the oil change and repairs to her vehicle for an oil leak that we not our fault have been denied.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
[redacted]

Dear Ms. [redacted],
 
New Roman"> We are in receipt of complaint submitted to your office by Mr. [redacted] We apologize for any inconvenience Mr. [redacted] may have experienced at our facility.
 
The manager called and left a message for Mr. [redacted], he would like to provide a resolution. We ask that Mr. [redacted] contact the store and speak to the manager.
 
We again apologize as well as thank Mr.[redacted] for allowing us the opportunity to address his concerns.
 
Regards,
 
 
 
Robin S[redacted]
 
Customer Engagement Coordinator
 
Pep Boys Auto Plus

Dear [redacted],
We are in receipt of the complaint sent to your office on November 3 , 2014 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our...

facility.Below is our response form the Service manager at store #[redacted].
[redacted] has been brining her car to Pep Boys for a number of years. She brought her car here for overheating on October 20th. We gave her a quote to repair her water pump and pass tubes. She accused us of breaking them when we did the FREE thermostat for her earlier that year. She told us as she always does that we did it and she wanted it fixed right now and she was not going to pay for it. We advised her we could not do that and she could leave the car here because we advised her should not be driving it like that. She hung up on us as she always does then calls back saying Mr. Jim you don’t understand. She stated that she was going to get money from her pastor. I asked if she would have the money when she picked up the car and she accused me of being a liar and accusing her of lying. Aftershe calmed down. We agreed to fix the car and we would have it done as soon as possible, because she was driving to the eye doctor to have cataract surgery and she had to drive herself. She blessed me, and I thought we were done. Next thing I hear is she called Corporate and complained, she than received the service for free.
If [redacted] still has a noise, we advise her to return to our facility, and we will check to see if the noise has anything to do with the repairs we rendered.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on September 23, 2014 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.[redacted] was refunded the requested amount.We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on September 23, 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted] was contacted and offered a full refund and a refund on future accessories.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear **. [redacted],
We are in receipt of the complaint sent top your office **. [redacted] on February 12 , 2014. We...

would like to apologize to **. [redacted] for any inconvenience she may have experienced at our facility.
**. [redacted] received a full refund.
We again apologize as well as thank **.[redacted] for allowing us the opportunity to address her concerns.
Regards, [redacted]
Customer Service Coordinator

Date Sent: 4/23/2015
Dear [redacted], We are in receipt of the complaint sent to your office on March 18, 2015 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility. The Service manger contacted [redacted], but [redacted] hung up the phone and did not want to speak to the manager. [redacted] is requesting a refund on a brake service that was performed over a year ago . We are declining the refund request, but would like the opportunity to address [redacted]'s concerns. We ask that [redacted] contact the manager at this location. We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns.. Regards, Robin S[redacted] Customer Care Specialist Pep Boys [redacted] 
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office on March 25, 2015 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">We did contact [redacted] and advised that we are looking in to the advertised price on [redacted]. We also advised [redacted] that the manufacture is not receiving any cores back,so they are not able to Remanufacture the Transmission Control Module, however we advised [redacted] that we would work with him to send back his core and we would have it rebuilt for the price on [redacted] $81.99.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted], We are in receipt of the rebuttal sent to your office by [redacted]. We apologize, however our prior response stands firm. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132 Phone:  ###-###-#### Fax:  ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: they have yet to pay for all the damages connected with them wrecking my vehicle to include the water pump, compressor, rental car, tow call that wasn't used because car was driven off the lot by the tow driver who saw the brakes operational as they claimed the brakes completely failed and attempted to charge me $1300 for a brake job, missed job opportunity for 2 golf lessons. 
Thanks. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: in my original response to Revdex.com, I requested a refund, and assurance that Pep Boys doesn't deliberately rip off their customers. I accepted a refund, but I haven't been convinced that they don't have a policy of cheating.
Regards,
[redacted]

I would like to remove my complaint, I was angry and upset. I would like to withdraw my complaint,

Dear [redacted],We are in receipt of the
complaint sent to your office by **. [redacted] on May 27, .2014, We would
like to apologize to **. [redacted] for any inconvenience he may have experienced
at our Pep Boys facility....

**. [redacted] came to our facility and requested a starter
installed, after we replaced the starter the vehicle still did not start. **.
[redacted] was advised that he would need a diagnosis done to figure out what was
wrong with his vehicle. **. [redacted] declined any further repairs and removed his
vehicle from our facility. Pep Boys
rendered the repair requested, no refunds are due. We again apologize as well as thank **.[redacted] for allowing us
the opportunity to address his concerns.
Regards, [redacted] Customer
Service Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Per this response, it states that the part from [redacted] was faulty. This is false!  Pepboys never used the part I purchased from [redacted] because I returned the part after we were informed (by the [redacted] mechanic) that it WAS, in fact, the right part.  It was the same part I purchased at [redacted] and brought with me to Pepboys.  Pepboys were the ones saying it was NOT right and sent us to [redacted].  The part was not faulty; the mechanic at Pepboys put the part in the wrong place as noted in the [redacted] work order from the dealership in [redacted]. The response letter to me makes it seem as though this was all due to a faulty part, which in actuality, it was due to incompetence and lack of knowledge from the Pepboys mechanics. 
 
It's bothersome that we consumers pay for a service from certified, trusted mechanics and this is what happens. I'm grateful I was able to get the car back home and fixed properly by [redacted].  I will not be returning to Pepboys again.  I appreciate the apology and the refund.  This has caused more of a headache than anything.
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office on July 17 , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
At this...

time we are replacing the engine and the Area director is working with [redacted] with compensation.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Fax: ###-###-####

We are in receipt of the complaint sent to your office by Ms. [redacted]  .We apologize for any inconvenience Ms. [redacted] may have experienced at our facility. The store entered a claim and the repairs at [redacted] were paid by Pep Boys. We apologize as well as thank Ms....

[redacted] for allowing up the opportunity to address her concerns Regards, Robin S[redacted] Customer Care Specialist Pep Boys [redacted] Philadelphia, Pa 19132

Dear Ms. [redacted],
We are in receipt of the complaint sent to your office on January 14, 2015 by Mr.[redacted]. We apologize for any inconvenience Mr. [redacted] may have experienced at our facility.
dir="LTR">
We contacted the Area Director and reviewed Mr. [redacted]'s complaint and have decided to refund Mr. [redacted]. Mr. [redacted] has been contacted and advised that a check will be sent to him.
We again apologize, as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132
Phone: ###-###-####

Dear [redacted],
We are in receipt of the complaint sent to your office on October 16,, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">[redacted] did return to our facility and repairs were rendered at no charge.
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132