Pep Boys

Dear Ms. [redacted],

face="Calibri"> 
We are in receipt of the complaint sent to your office by Mr. [redacted].
 
We sent Mr. [redacted] the return labels and a gift card for his inconvenience. We are still waiting for the return.
 
We apologize as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns.
 
 
Regards,
 
Robin S[redacted] Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Hi [redacted],
 
Chris, the Service Manager, called me this morning and told me that he has a check for me even though I requested it be mailed. 
 
Later, the district manager, Chris, called me and said that he is holding the check because I rejected your last update to the Revdex.com.  As I told him, I only have 2 options for your responses back to the Revdex.com – Reject or Accept.  Since no one from Pep Boys could tell me the specifics of the refunded $ amount, I had to reject the offer.  Chris, the District Manager, told me that the refund is for $1,298.56.
 
As this point, I accept the offer from Pep Boys and Chris, the District Manager, said that he will mail the check to my residence (address below).  But Chris is waiting on your approval to mail the check to me.
 
Thanks
[redacted]
[redacted]
[redacted], [redacted]
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office on August 7, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted]...

[redacted] was given a refund for the labor amount that she was charged.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

I got my 2008 Dodge Charger repaired had a problem with my thermostat housing and got charged 650.00 and then a few months it happend again then it happened again in about 5 months later and got told by pep boys to pound sand and I had to take the car to the dealer with I didn't have any money to get fixed and looked at and also lost a day of work didn't have any money to repair it had to buy a need car. I called pep boys and demanded my money or store credit they told me they would get a hold of me and no call ever was made back to me I called again and they told me the same thing then called the third time and same thing no management personnel had called me then called again December 30 and got told that regional manager was going to call next day and nothing I called back and got told that management had call me and worked a deal with me the only problem is that no one called me he was lying about that and told customer service that what kind of liars you have working with this company representative told me that it would be escalated to area director is been 16 days and nothing but lies lies because of these people I am stuck paying for a new car because if they would of done the job the first time I would of had my car with no car payments now I know take your car to the dealer these people are scammers.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:They put the spare tire on so any problems with the locking lug nut would have been there fault to start with.  
I'm sure Victor was supposed to quote the [redacted] tires but the quote he gave me were clearly for the [redacted] tires.  Of course he just happened to lose that paper after I showed it to him.  Victor made a mistake but instead of just admitting it he turned it on me to cover himself.  He's a very good liar and I'm sure this isn't the first time he miss quoted something and then lied about it to help his commissions.  
I wouldn't pay them extra to put the tires on that I was quoted.  Plus, who knows what they would do to my vehicle in the shop.  Congratulations on being the worst company I have ever been to.  I'm sure being dishonest to your customers and blaming them for stuff you break will pay off for you.  Good Luck.
Regards,
[redacted]

Dear [redacted], We are in receipt of the letter sent to your
office by **.[redacted] on May 22, 2014. We would like to apologize for any
inconvenience **. [redacted] may have experienced at our...


facility.**. [redacted] initially came in
May 9, 2014, for a check engine light. We recommended swapping a coil due to
intermittent possible failure, we also recommended a 3 step fuel system cleaning
and an engine torque mount, due to the bushing being broken and cracked.
**. [redacted] agreed to service a total
of $244.36, and left with the check engine light off, On May 11, 2014, **. [redacted] came back in with check engine
light on, this time misfiring in cylinder where we swapped the coil, so we
tested, and replaced the coil, for a total of $218.81,. **. [redacted] then came back
on May 17, 2014, with the check engine light on again this time for a p1300 ecm
not receiving signal, for which we checked wiring and fuses and found no
problems, and diagnosed it as a possible ECM problem and recommended the
dealership for further diagnostic and repairs, we did not charge him for the
last service. The service manager spoke with **. [redacted] and advised **. [redacted]
to return on Saturday June 7, 2014, a technician will recheck the vehicle and
hopefully do the repair, or **. [redacted] will be given a refund for the repairs
related to the check engine light. We again apologize as well as thank **. [redacted] for allowing
us the opportunity to address his concerns.
Regards,
[redacted] Customer Service Coordinator

Dear [redacted],
We are in receipt of the complaint sent to your office on July 17 , 2014 by [redacted] .We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted]...

[redacted] came to our [redacted] facility with a coolant issue. When the vehicle was inspected the technician noticed the water pump was leaking. He then did a block test and it passed, so we recommended the water pump to be changed. [redacted] approved the repair and we the changed the pump and rechecked the car for any leaks. The technician took the vehicle on a test drive and car was running fine no over heating issue and no more leaks.
[redacted] stated that they drove over one hour and noticed the temperature gauge was 1 line above half way, which is not over heating for this car. She took the vehicle to Pep Boys on [redacted] CT they looked at the vehicle and advised [redacted] she had a bad head gaskets on the vehicle and could not find any thing else wrong and that they could not get the vehicle to over heat. .
The vehicle was than towed back to [redacted] location, the vehicle was inspected and we could not find anything wrong and the car would not over heat, the temperature would go just go over half way line on temp gauge and the fan would come on and bring back down to half way. So we put new radiator in the car thinking it may be possible a small clog or some restriction in flow and changed the temperature gauge sensor.
The manager Gary test drove the car for almost 100 miles and the vehicle never overheated. The issues with the vehicle have nothing to do with the installation of the water pump.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Fax: ###-###-####

Dear [redacted],
We are in receipt of the rebuttal sent to your office, by [redacted] . We again apologize if [redacted] felt she was mislead by our associate. The work order was reviewed and we did not find anything other than the front brakes being replaced. The service manager would like for [redacted] to return and he will personally make sure he addresses the brake light at no charge.We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132Phone:  ###-###-####Fax:  ###-###-####

I was able to go back to the store and they have refunded me the money I originally paid for the service. I did ask the Manager Doug if they were out of sticky tire weights and knew it, how many customers over the weekend...

did they perform tire mounting and balancing for that paid for the service but did not actually get their tire weights applied. So basically they could have many others charged for a service they never performed.

Ordered parts and received the wrong ones. I have contacted then several several times, asking for return labels to return the parts and the keep sending me labels where I have to pay for shipping.TranslateDesired Resolution / OutcomeDesired Resolution: RefundRefundselectDesired Outcome: I just want prepaid Labels sent to me so I can send back the merchandise and get refunded.

We are in receipt of the complaint sent to your office by **. [redacted]  dated June 12,  2015....

We apologize for any inconvenience [redacted] may have experienced at our facility. [redacted] was contacted and offered the requested refund. We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132

Hi,
The address of the location is: [redacted] Plano, tx [redacted].Thanks you
[redacted]

Review: I took my 2006 Cadillac SRX to Pepboys because the engine light was on. Based on the code read from my vehicle I was informed by [redacted] on 11/18/13 that my car was in need of a tune up or heating coil and the replacement of the 02 sensor. He then informed me that a tune up would resolve the problem my car was having. I asked him to make sure that it was not the hearting coil because I did not want to necessarily pay for any additional costs to repair my vehicle I was reassured that the tune up would take of this. At 6:00 the same day as I was on my way to pick up the vehicle I was contacted by this person and told that the engine like had come on and that my vehicle did indeed need a heating coil. I was upset about the fact that I paid for a tune up when it now appears it wasn't necessary. The deducted the costs of the heating coil and I picked up my care the following day. A week later the engine light came back on and I returned the vehicle on 12/02/13 to pepboys. At that time I was informed that the 02 sensor that they replaced in the initial repair was defective. The sensor was replaced and the vehicle was returned to me that day. Last week I received a call from customer satisfaction survey about the repair and I complained that the engine light came on and they said someone would call me and no one did. A week later the engine light came back on and today 12/16/13 the vehicle was returned to pepboys I spoke [redacted] the new manager and he told me that the reason the o2 sensor is failing is because one of the cadillac coverters is bad and I need to pay 600 to repair.

Product_Or_Service: tune up/replacement of heating coit, 02 sensor

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I believe that has been the problem all along and that I was charged for a tune unnessarily and I want the fees that I paid for a tuneup applied to the repair of the converter. The real problem all along. I was told by [redacted] that he believes my car indeed needed spark plugs and that I would still have to pay for the converter. He said all he could do it take 100 off the bill.

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent to your office by **. [redacted] on December 16, 2013. We would like to apologize to **. [redacted] for any inconvenience she may have experienced at our facility.

**. [redacted] originally came in on November 18, 2013 because her check engine light was on. [redacted] pulled the code and determined that it was a cylinder 4 misfire. We replaced the plugs and a downstream 02 sensor. After replacing the 02 sensor on the right side of the engine the light came back on while the vehicle was still in the shop. [redacted] then replaced the coil at no charge to the customer as the diagnostic tester still had a cylinder 4 misfire and the customer picked up the vehicle the following day and the engine light was off at this time. On December 16th the customer came back for the engine light on and we diagnosed a defective Catalytic Converter on the left side of the Engine. [redacted] called the customer and received permission to replace the converter. After replacing the left side Catalytic Converter the light was off when the vehicle left our shop on December 16th."

We believe the defective Ignition Coil most likely created a 'rich' running condition ultimately contributing to the Catalytic Converter, O2 Sensor, and Spark Plug failures. There is no way for us to know exactly what caused what without being the initial technician on the job. if a Catalytic Convertor fails, you almost always have to replace the spark plugs, same with an ignition coil. The O2 sensor was also a failure most likely related to the defective Coil and Converter. Also, we did the Ignition Coil at no charge.

We do believe all of these issues should have been caught on the initial diagnostics and presented to **. Nunez. Having said that, a discount for the inconvenience is warranted.

**. [redacted] was offered a $100.00 discount, we feel we have been more than amicable and again apologize for any inconvenience.

Regards,

Customer Service Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I recently had my 16 year old daughter schedule an appointment for an oil change with Pep Boy's ([redacted], GA, [redacted]) . After being at the store for 1.5 hours I was called and told that the drain plug on her oil pan was stripped out upon arrival and that when they put it back in they could not get it out again. The only solution offered to me was for myself to call an [redacted] dealer (since a new oil pan could only be purchased through the dealer), purchase the new oil pan and have it sent to their store. They would then put it on for roughly $200. I asked if the could re-tap the drain plug for a larger bolt and was told that her oil pan was a kind that you could not do so on. I then decided to have my wife leave work to pick up my children from the store and had the car towed to my home. I was able to purchase a new oil pan from [redacted] for $130 and also found out that the oil pan that was stripped could indeed be re-threaded for a larger bolt but at that point I decided to have the new oil pan put on in order to have a mechanic inspect the damaged pan to determine who was responsible. After having it inspected the plug was so damaged that the pan would not hold any fluid and was then determined that had it been that way upon her arrival to the store it would not have had any oil in it by the time she made it to the store and would have blown up.

This oil changed has cost me $450 (aside from the normal $25 to have oil change) for something that was caused by the technician at this store. I feel that I should be reimbursed for the additional costs and still have the damaged pan if someone would like to look at it.Desired Settlement: reimbursement

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office by [redacted] dated June 24, 2014. We would like to apologize to [redacted] for any inconvenience he may have experienced at our Pep Boys facility.The Area Director and service manager would like to work with **. [redacted]. We ask that **. [redacted] contact the store and make arrangements to return with his vehicle for repair.

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Review: I purchase a [redacted] mini bike from Pep Boys and the product malfunction within two days of purchase. Pep Boys will not refund my money back and it has been a month. I have made several attempts to return the product but it has been unsuccessful.Desired Settlement: I am requesting a full refund of $278.24.

Business

Response:

Dear **. [redacted], We are in receipt of the letter sent to your

office by **. [redacted] on June 16, 2014. We would like to apologize to **.

[redacted] for any inconvenience he may have experienced at our Pep Boys

facility. **.

[redacted] received a refund on June 19, 2014We again apologize as well as

thank **. [redacted] or allowing us the opportunity to address his

concerns. Regards, [redacted] Customer Service Coordinator

Review: My history with pep boys.On May 9,2014 at 6:08pm, I took my [redacted] 4Matic wagon to Pep Boys ([redacted]., FL, manager: [redacted]; mechanic: [redacted]) for an oil change, I paid a total amount of $103.56, after I got out of the shop I made one last stop and then went to my house. The next day May 10, I turned on my car and waited for it to warm up a little but after a few minutes I realize that the suspension warning light in the panel didnt turned off advising that the car was too low something that wasnt normal, so I proceeded to check the car around and I noticed that the suspensions were making the noise of the suspensions but the car didnt go up, Immediately I proceeded to call the Pep Boys shop and spoke with the manager [redacted] and explained to him the problem with the suspensions, he indicated me to bring the car back to the shop for a checkup, I had some previous compromises so I couldnt take the car the same day which I indicate to him, that day I had to use my other car. I asked my supervisor for an afternoon off so I could take my car to the shop but if I need a day off I had to ask for it with more than a week of anticipation. On May 21 I had my afternoon off so I went and took my car to the shop (I called the same week to notify the day that I was going). When I got there around 5:20pm [redacted] was the employee that attend me, [redacted] was the mechanic that check my car, I waited for almost 3 hours, after all that waiting **. [redacted] handed me some papers, like an invoice or diagnostic, and he told me that they didnt find anything wrong with the suspensions or further, that I had to take my car to the [redacted] dealer, I told him and quote how is it possible that I have been waiting three hours and you hand me the car the same way it got here and you dont have any explanation for why the suspension system is not responding, I also told him that I was going to speak with my lawyer and I was going to make a complaint to the Pep Boys customer service, he told me that they didnt have any qualified technicians or mechanics that work with [redacted] cars, I told my that then why did they take [redacted] if they didnt had anyone qualified for that type of cars, he did not answer my question so I asked to speak with the manager, he told me that the manager had already left and he said to me and I quote do what you got to do, so I left the establishment. During the following week I searched through the internet for information about anything referring to [redacted] suspensions, complaints made of past customers about Pep Boys, I also speak with my lawyer seeking for orientation. Before I proceed with any legal actions I made a complaint with Pep Boys customer service to give the company the opportunity to respond for the damage of my car, the complaint was made on June 2nd by phone at 1:30 pm, my case number is [redacted]. The next day, Tuesday May 3rd at 4::17 I received a call from an employee called [redacted] of Pep Boys of [redacted], he talked Spanish so he was translating from the manager to me and vice versa, he called to let me know that they had the complaint and that they were willing to make themselves responsible for any damage caused to my car, he also told me to take my car to the [redacted] dealer shop for them to make a diagnostic and they were going to cover everything or so they said. I accepted and proceeded to make an appointment with [redacted] of [redacted], located in the [redacted]., there I spoke with [redacted] and he told me that Pep Boys needed to send them written evidence that they were going to cover the expenses, immediately I called Pep Boys and spoke with [redacted] the employee and explained to him what **. [redacted] told him, he then said to me that the manager wasnt in the store so as soon as he got there he was going to let him know. He never called back so I called the next day ad speak with an employee that notify me that [redacted] wasnt in the store that his shiDesired Settlement: DesiredSettlementID: Other (requires explanation)

This is UNACCEPTABLE under any terms of your establishment! Due to the incompetency and lack of training and experience of your mechanics mi car has got out of your work shop with a problem that it didnt had before, this kind of error is going to cost many dollars in repairs and above that, many personal problems because my wife needs a car so she can take the children to school, go to appointments, etc.The first step is to take the car to the M

Business

Response:

Dear [redacted], We are in receipt of the letter sent to your

office by [redacted] on June 16, 2014. We would like to apologize to [redacted] for any inconvenience he may have experienced at our Pep Boys

facility. [redacted] came to our facility on May 9, 2014, for a synthetic oil change. Two

weeks later [redacted] returned with a light on the dash. We advised him that

this is a sensor and has nothing to do with an oil change. [redacted] than put in a complaint and the service

manager advised [redacted] to take his vehicle to the dealer for a second

opinion and if the dealer states that the sensor is bad due to the oil change

than we would enter a claim. [redacted] has not returned with that

documentation.We again apologize as

well as thank [redacted] or allowing us the opportunity to address his

concerns. Regards, [redacted] Customer Service Coordinator

Review: April 11, I had my vehicle towed to Pep Boys on [redacted]. I made the request online and the CSR confirmed and my vehicle was towed. I made sure my vehicle had arrived and asked to be called to see what was the matter. I could not start the car. I had asked that my vehicle be thoroughly checked and a full diagnostic be made. I also made the request in person on Saturday when I went to see if it had been looked at. Later that day, a tech told me that my battery connector cables were loose, alternator belt bad and serpentine belt was bad. I asked if that was it, as I had purchased the vehicle and wanted to ensure it was ok before I changed the title over to myself (**. [redacted] and [redacted] were dealing with my vehicle issue) . Sunday my husband and I went to pick up the vehicle. I was told it still parked in the bay and they would bring it out front. It was driven out front and my son and I entered the vehicle. I could barely turn the wheel and had to stop. My husband popped the hood and the serpentine belt was hanging down by the ground. [redacted] (another pep boys employee) came out and checked it. He said we needed a tensioner? I asked why did they not know about putting one on, he did not know. **. [redacted] told me a new guy had worked on my vehicle, and I had to leave it until Monday. I was upset and then **. [redacted] apologized. I was told they would pay for the part (I should have had) and I would pay the labor. Monday it was repaired and I was driving to school and there was a stalling and I saw a leak. I went to a [redacted] and got a oil change (I thought this was it). They found oil leak, transmissison leak, and a power steering leak. Why did not Pep Boys find this first? I asked twice for my vehicle to be fully checked and a diagnostic. I have to now take it somewhere else to get this fixed. this has caused me a lot of time loss.Desired Settlement: I would like a refund of the labor for both the first and second service ($200 and tax). I won't ask for the parts, as I needed them anyway. But I want to be compensated for my time. I will not return to Pep Boys for auto repair in the future. I did not get everything I asked for, or the leaks would have been found. I have two home schooled sons with GCA. This is a critical time of the year and I needed my vehicle to be in working order so I can take them back and forth for the next two weeks April 21st thru May 3rd for CRCT (state) testing. I depended on the Pep Boys brand to take care of me as I had been with parts and shopping in the past. I understand there was the Master's in town and new employees at the location. I also know that time and care should be taken care of regardless. If they had technicians there, they should be certifiable and ready to do the job right, the first time. I or my children could have been hurt.

Business

Response:

Dear **. [redacted],

We are in receipt of the

complaint sent to your office by **. [redacted] on April 29. 2014, We would

like to apologize to **. [redacted] for inconvenience she may have experienced at

our Pep Boys facility. On April 11, 2014 **. [redacted] had her 2000 dodge caravan

towed in for a no crank condition. we performed a charging system test and found

loose connections at the battery. these were repaired at no charge. the courtesy

vehicle inspection showed a cracked serpentine belt and wipers that were

skipping. these were recommended and approved by **. [redacted]. **. [redacted] received

$20.00 off on her tow for being a rewards card member and 10% off

coupon. After **. [redacted] picked up

the vehicle the belt had slipped off. a second technician examined the vehicle

and determined the belt tensioner was not holding proper tension. We apologized

to [redacted] for us having missed that in the original inspection. **. [redacted]

agreed to have the tensioner replaced, and we agreed to no charge the part and

just have **. [redacted] pay for the labor, with another 10% coupon.

After completion of the work **

[redacted] said she was completely satisfied. we did not know of any other issues

until this complaint was filed. We

would like the opportunity to address **. [redacted]'s concerns and come to an

amicable resolution. We ask that **. [redacted] contact [redacted] at this

location. We again apologize as well

as thank **. [redacted] for allowing us the opportunity to address her

concerns. Regards, [redacted] Customer Service Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: I asked several times in person and by phone to check everything on my vehicle. I thought everything was done and checked. I even explained why as I was going to take the vehicle back to the dealer.Regards,[redacted]

Review: My 89 yr old father was told his final bill was $210.00 right before he gave Pep Boys his debit card and they ran the card and charged him $605.18. They also made him sign a paper which they won"t provide to him in english which they knew he does not speak , write nor read any english. They also put on the bill services he never agreed or wanted done to his car. I spoke to a manager who told me that this is America and that's why my dad was told to sign a paper he couldn't read or understand what he was signing. I said that many bussiness provide paper work in thier langauge where by law a person knows and agrees to what is being signed. We are disputing a $273.00 charged for labor when my dad was verbally told is was $100.00 and they charged him $373.00 and $65.00 charged put under (other) which when I ask what other meant I was told taxes but right next to (other) was where it says tax is $34.26. I believe they seen an elderly man with a 1994 car and alone and took advantage of him plus mislead him to believe his total bill would be $210.00 and went ahead and charged him $ 605.18. My dad would like the total of $338.00 returned to him. This is the $273.00 over charged for labor and the $65.00 charge for (other).Desired Settlement: My dad would like his bill adjusted to refund a total of $ 338.00 returned to him.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to our office by [redacted] dated March 21 , 2013, We would like to apologize to [redacted] for any inconvenience he may have experienced at our facility.

[redacted] came in to our facility on March 12, 2013 to have a brake inspection done, after we did the brake inspection, we found the following repairs needed; front brakes, rotors and wheel cylinders in the back.

Front brakes, labor and parts came to $ 260.97 and the wheel cylinders $17.48 each and labor for both $200.00. [redacted] paid his bill and was well aware of the total $605.18.

The next day [redacted] returned and spoke with the same manager [redacted], that explained the repairs and the total to [redacted] the day before in Spanish. [redacted] stated to [redacted] that he did not want to negotiate with someone from [redacted], [redacted] was also very disrespectful to [redacted].

We find no wrong doing on behalf of Pep Boys and no refunds are due.

We apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Review: WORSE THAN BEFORE

I took my vehicle to Pep-Boys. My check engine light was on and I needed to resolve the problem, my vehicle is due an emission test by the end of this month. I was told I had low voltage which prevented me from getting the diagnostic test I requested. I was told I had to get a pro-start test first. According to them, the test listed six possibilities. They suggested I start with a new alternator which would cost me nearly $600 (parts and labor). This new alternator came with no guarantee of being the problem, therefore, they would continue to go down the list racking up charges until they resolved the issue.

I declined their service. I told them I would take it back to the dealer. I didn’t have the money to go down a list of probabilities.

When they gave me back my vehicle, all censor lights were now on, it’s leaking oil, and my alternator will no longer hold a charge shutting off every few blocks, now requiring a jump.

While I’m aware the check engine light indicated a problem. Pep-Boys should have been able to identify the problem or give me back my car without making it worse.

I should have gotten my car back the way I took it in. I did not have an oil leak, I did not have a problem with my alternator, nor, did I have a problem with my entire dashboard lighting up.

I feel that Pep-Boys mishandled my vehicle when I declined their

service.....

The location is;

Pep-Boys

[redacted], II. [redacted]Desired Settlement: Unspecified

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent top your office **. [redacted] on October 22, 2013. We would like to apologize to **. [redacted] for any inconvenience she may have experienced at our facility.

We performed a charging system diagnostic because the battery, check engine,. It was recommended to replace the alternator first as this was an obvious problem and could cause the other issues if the voltage was not correct.

**. [redacted] declined our recommendations, and she was charged for the charging system diagnostic. **. [redacted] was advised that the alternator must first be replaced, then rechecked for remaining issues. **. [redacted] decided to take the vehicle to the dealer.

We find no wrong doing on behalf of Pep Boys, no refunds or repairs are due.

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Review: I took the 1986 GT Mustang in for idle problems, they said car was finished go smog the car after warming up starts to jump and idle badly,. When I brought the car to them it idled better than when they fin. I took car to 2 star smog station they said they could smog because car ran to badly. I took car back to Pep boys after 1st smog it started jumping in the load test. They also burned out relay out for my electric fans. I had that fixed after I got car back took to second smog the smog tech said I cant charge you till car runs right..! I called Pep Boys back they said they cound not do anything about the carDesired Settlement: DesiredSettlementID: Refund

The oxygen sensor has nothing to do with idle that works of what comes out your tail pipe. The idle problem is a mechanical electrical problem not what an engine analyzer says. They had to charge me something. The car runs worse.

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent to our office by **. [redacted] dated October 8, 2013, We would like to apologize to **. [redacted] for any inconvenience he may have experienced at our facility.

To further assist **. [redacted], we will need the Pep Boys location he visited. Once we received the requested information, we will than begin our resolution process.

Regards,

Customer Service Coordinator

Business

Response:

From: <[redacted]>

Date: Fri, Nov 1, 2013 at 2:39 PM

Subject: [redacted] # [redacted]

To: [redacted]

Dear **. [redacted],

We are in receipt of the complaint sent top your office **. [redacted] on October 8, 2013. We would like to apologize to **. [redacted] for inconvenience he may have experienced at our facility.

**. [redacted] was contacted and offered the refund he requested. $ 510.04.

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator