Pep Boys

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This was not on sale.. I dont know who you are trying to scam. I was asked to send a screen shot and I did. It had NO writting that it was on sale.If you want to lose my business and many others that is fine. I will post the screen shot and ask others their opinion..I was promised a refund from PepBoys and that never happen. They called and wanted my card info. or was that a scam?
Regards,
[redacted]

Dear **. [redacted], We are in receipt of the complaint sent to your office **. [redacted] on March 27. 2014. We would like to apologize to **. [redacted] for any inconvenience he may have...

experienced at our facility. **. [redacted] brought his vehicle in and we did replace the bearing with a new part that we had to order. **. [redacted] states he was advised by another facility that Pep Boys did not put a new bearing in his vehicle, **.[redacted] has not shown us any defective parts that he states in his compaint tha he had to replace nor did he give Pep Boys the opportunity to inspect the vehicle after the other faciity advised him of the bearings being old/used/defective.
We find no wrong doing on behalf of Pep Boys and no refunds are due. We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns. Regards, [redacted] Customer Service Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Hello, I spoke to a Rhonda Grant & all that she had stated to me that Pepboys had 're-installed' my struts & that Pepboys had refused to honor my "Pro Guard' (Pepboys warranty) extended warranty on only the struts on my vehicle, even though after the 4th time at that particular facility. They did not even want to hear about the Tune Up pkg./Fuel injection service that I had also had done at that shop & the 'Electrical/ AC Check that I had also had them attempt to perform. The pepboys facility in Westminister, CA had told my wife & I that " They were done with my vehicle & refused to even attempt to look at my vehicle, let alone 'honor' my warranty.I have also filed a complaint w/ Bureau Of Automotive Repair (Calif.) whom I have not heard anything from yet, but did send them all of my paperwork regarding that repair. My wife is afraid to drive the vehicle by herself, as I am not able to use my once very reliable Volvo to drive to any destination like I could prior to pepboys working on my vehicle. I guess that my next step is to pursue this in a small claims court. If you have any info./help I & my wife would be greatly appreciative!                                                   Sincerely,                                              [redacted]                                            ###-###-####
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office on February 03, 2015 by [redacted]. We apologize for any inconvenience [redacted] may have experienced with our online...

process.[redacted] was contacted, a letter was faxed to her bank requesting no further fee's be added to her account, while we prepare to refund [redacted]. [redacted] advised that her husband did return the part to the nearest Pep Boys location.
We advised [redacted] that we credited her account for the shipping charges and that we would refund [redacted] for the fee that she incurred, due to our charges being applied to her account.
At this point no refund for those charges have been given, we are still waiting for [redacted] to fax a copy of the bank statement showing the charges she incurred. Our fax number [redacted].
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue

Dear [redacted]
We are in receipt of the complaint sent to your office by **. [redacted] on July 7, 2014, We would like to apologize to **.[redacted] for inconvenience he may have experienced at our Pep Boys...

facility.**. [redacted] has been contacted by our claims department and also by an adjuster. This case will be handled by the Claims Department.
We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns. Regards,
[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Fax: ###-###-####
Regards,

Dear [redacted],
We are in receipt of the complaint sent to your office on October 29 , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our...

facility.The service manager did contact [redacted] and invited him back to the store to go over the vehicle and explain the situation in what he stated was the problem and how we did do a courtesy code pull for the engine light for him and to discuss other findings. We did recommend [redacted] take the vehicle to a transmission shop, and [redacted] did take our advise and took the vehicle to the transmission shop for a solenoid problem. We invited him back to discuss at his convenience.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..



Regards,
Robin S[redacted]
Customer Care Specialist

Dear [redacted],
We are in receipt of the complaint sent to your office on September 23, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
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The store addressed [redacted] concerns. [redacted] took her vehicle to [redacted] for repairs and Pep Boys paid toward that repair.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..



Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have not yet been contacted by any customer service representative from Pep Boys. I am looking forward to resolving this issue. Thank you!
Regards,
[redacted]

Dear [redacted], We are in receipt of the complaint sent to your office by [redacted] dated May 19, 2015. We apologize for any inconvenience Mr. Garcia may have experienced at our facility. Mr. Garcia was contacted by the manager who addressed [redacted]'s...

concerns. We again apologize as well as thank Mr. Garcia for allowing us the opportunity to address his concerns. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This is untrue. I asked the mechanic who released my car did they make any notes to show the hole was there and they said it is not their practice to do that. I have a picture of my car being unloaded off the flatbed, sent by the pep boys store manager and it shows there was no hole in my window. When I spoke with the manager, ed, he was nasty with me and told me it's my fault for leaving my car there overnight when they are closed. Another lie, I called pep boys towing service 12pm the previous day and it was dropped off that afternoon while they were open. They were supposed to give it back to me the same day. But they somehow lost track of the car and didn't get to it until Friday morning. And I know this because I called to see when it would be ready and the woman who answered the phone had no record of my car, and after ten minutes of me being on hold, she told me she found it and they wouldn't be able to get to it that day because of that. The police have requested a copy of the video and all pep boys has done is sent the same picture they sent me, which like I stated, there's no hole in my window. I have contacted pep boys corporate office several times and every time I call they say they will call me back and never do. All I asked them is for them to send me a copy of the video, the police, or the tow truck company, because they are willing to pay for it if their driver did the damage. Furthermore I never signed anything saying it is not pep boys responsibility if my car is damaged. They have been nothing but difficult after I have spent so much money with them over the years. 
Regards,
[redacted]

[redacted] <[redacted].com>2:01 PM (21 hours ago)to me My complaint has been resolved.  Thank you. [redacted].com

On March 22, 2015, I took my car to the Pep Boys Chapel Hill location to get the oil changed and tires rotated on my 2007 Honda Civic Hybrid. After the mechanic looked at my car, the manager told me that, in addition to the oil change and tire rotation, a tie rod needed to be replaced and, along with the tie rod replacement, an alignment and brake service would cost $455.29. I chose not to have that service done at the time, but was told that this replacement needed to happen within a few days. Several days later, I took my car to a mechanic I trusted and was told there was nothing wrong with the tie rods. It appears that the Chapel Hill employees tried to take advantage of me and I will never take my car to another Pep Boys. Hopefully, I can prevent this from happening to others.

Dear [redacted],
We are in receipt of the
complaint sent to your office by [redacted] on April 28. 2014, We
would like to apologize to [redacted] for inconvenience she may have...


experienced with our online process.This was an unfortunate issue where [redacted]s order was
involved in an on site bug that prevented us from following the normal process
for a return as the systems simply wouldn't allow us to progress through the
process. We have been advised by our
online specialist that a return slip has been processed and as soon as they see
the return they will than refund [redacted] in full.We again apologize
as well as thank [redacted] for allowing us the opportunity to address her
concerns. Regards, [redacted] Customer Service Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
No two Pep Boys stores can agree on whether the suspension parts are damaged. I am choosing my battles at this point. I do not have the money to spend on a third attempt by this company. Big business always wins, and is rarely FOR helping the customer that keeps their business afloat. Pep Boys is not a company I would like to have any dealings with in the future.  
Regards,
[redacted]

Dear [redacted], We are in receipt of the complaint sent to your office on March 18, 2015 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility. The Service manger contacted [redacted], but [redacted] hung up the phone and did not...

want to speak to the manager. [redacted] is requesting a refund on a brake service that was performed over a year ago . We are declining the refund request, but would like the opportunity to address [redacted]'s concerns. We ask that [redacted] contact the manager at this location. We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns.. Regards, Robin S[redacted] Customer Care Specialist Pep Boys [redacted] 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I never spoke with the Service Manager. Also the customer service rep took my complaint and said she will forward it to the manager. When the site manager never responded she said she would forward it to the next level manager, who also never reached out to me.
The only person I spoke with in this entire process was the employee whom I filed the complaint against whose name is Charles and I spoke to the customer service rep. That's it...
Regards,
[redacted]

Upon deciding to allow a repair shop to change my front brakes, which I can usually do for approximately $65 myself, knowing that the brakes were very worn. I informed Paul the manager that check my vehicle in that I knew of the rotor scrubbing and that the pads were very worn. I did not know the state of the rotor thickness which may have been to thin to turn down, not requiring new rotors. I left my Tacoma and returned to my work, after about an hour Paul called to tell me that the rotors were in fact too thin to turn cracking and developing hot spots. I typically trust people before they prove distrustful. The initial quote for the replacement was $169 for the mid-grade pads. On the phone the quote for the rotors was $56 each, which after a quick search I found several after market rotors for $20/ea. I found performance rotors that were vented for $50 so I would expect higher quality rotors from Pep Boys at the rate they were charging, not true they used the cheapest rotor available. When I arrive to pay and pick up my vehicle the total cost has reached $360 dollars not exactly what I expected. I ask to see the old worn rotors which they showed me, the worn rotors were still very thick, thick enough to turn down and not require new rotors. Also there were not "hot spots" or "cracks" in the rotor so two lies that increased the total charge by approximately $120. I will not trust Paul or this Pep boys location to perform any work on my vehicles in the future.

Dear [redacted],
We are in receipt of the complaint sent to your office on December 21 , 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our...

facility.[redacted] was contacted and offered a $40.00 refund.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on July 29,  2014 by [redacted]. We apologize for any inconvenience [redacted]  may have experienced at our...

facility.The Service manager at this location will contact [redacted] today with a resolution. If [redacted] is not contacted, we ask that he contact us at the below number. We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns.. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132 Phone:  ###-###-#### Fax:  ###-###-####