Pep Boys

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] on August 28, 2014. we apologize for any inconvenience [redacted] may have experienced at our...

facility.
We took responsibility for the wheel and replaced it as a Customer satisfaction, his claim is being denied due to [redacted] not wanting to work with us on the repairs.
We find no wrong doing on behalf of Pep Boys and no refunds or further repairs are due.
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I thank them for their resolution to the issue. 
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] on June 2, 2014, We would like to apologize to [redacted] for any inconvenience he may have experienced at our Pep Boys facility,
After [redacted] filed a complaint , he was contacted...

by the service manager. he apologized for the mistake, [redacted] does have a [redacted] battery in this vehicle . 
Once it was found that they charged [redacted]  for a [redacted] battery, but installed a pro start it was corrected. This was a human error . [redacted] was contacted  and the store manager wanted to offer the difference between the two batteries of $16.00. If [redacted] would like to accept this refund we ask that he return and speak with Artura the service manager. 
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns. 
Regards, 
[redacted] 
Customer Service Coordinator
Disclaimer: The information contained in this communication is confidential and
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communication in error, any disclosure or use of such information is strictly
prohibited.  Please notify the sender immediately and destroy all copies.  Thank
you.

Dear Ms. [redacted],
 
We are in receipt of the complaint sent to your office on April 11,2015 by Mr. [redacted]. We apologize for any inconvenience Mr. [redacted] may have experienced at our...

facility.
We apologize for any mis communication with the 30%off next purchase. We do appreciate Mr. [redacted]'s patronage and would like to invite him to use the 30% off any online order from now until May 2nd.
We again apologize as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

Dear [redacted],We are in receipt of the letter sent to your office by [redacted] on June 20, 2014. We would like to apologize for any inconvenience [redacted] may have experienced at our facility, and to your office for the delay in our response.[redacted] was given a full...

refund.We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.Regards,

Dear [redacted],
We are in receipt of the complaint sent to your office on February 17, 2015 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility,
In order...

to further assist [redacted] with her concerns, we will need the store location she visited. Once we receive this information we will than begin our resolution process.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office on September 25, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">The Area Director did investigate [redacted]s claim and was not able to find a print out for the alternator test. The Area Director has advised the manager to contact [redacted] and advised [redacted] to return to our facility for a refund.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted]
We are in receipt of the complaint sent to your office on August 7, 2014 by [redacted]. A claim is handled by our claims department. If [redacted] is not satisfied, we ask that he notify the claims adjuster.Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132Phone:  ###-###-####Fax:  ###-###-####

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated April 28, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
On...

June 13, 2014 We did an Evacuate & Recharge, which includes a quick leak check. Freon & Dye. We installed the customers supplied compressor and installed a new serpentine belt. The customer did purchase the belt from Pep Boys. We show no A/C evaluation in which we checked the A/C before this date or on this visit.
[redacted] walked in and asked for this service or was told by a repair shop that their compressor was needing to be replaced. Our Warranty on customer suppled parts is 90 days or 4,000 miles which ever comes first, Labor only.
On October 28, 2014, [redacted] came in asking for A/C check, he advised his a/c was not blowing cold. We found no visible leaks. The A/C compressor was not coming on. That is when we advised [redacted] that we would have to Evacuate the system and see if the system had any Freon in it. [redacted] declined this service.
The request of any repairs or refunds are denied.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on November 4, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">To further assist [redacted], we will need the Pep Boys location he visited. Once we received the requested location we will than begin our resolution process.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],We are in receipt of the complaint sent to your office on January 29, 2015 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility,  rgb(34, 34, 34); font-size: 12.[redacted]7349px; font-family: arial, sans-serif;">[redacted] was contacted, the manager apologized for the time delay and the repairs were rendered.We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132

Yet another vehicle repair location you can't trust. Call for a price quote for two new rear breaks. Was told $158. Sounded good, so I made an appointment. When I came in the price raised to $256. Then they came back to say the front breaks needed to be repaired also. Unless in two days my front breaks went from ok to bad they are just trying to get money out of me. Another shop I actually trust had said the front breaks were ok but the back needed to be replaced. After I told her no, just replace the back ones she said "fine, wreck your front wheels". She walks out of the waiting room, the door doesn't even close and she comes back and says something about the rooters on the back also needed to be replaced. And she wouldn't let me drive out of here with rooters like that. And that would cost an additional > $100. So what was supposed to cost $158 is now going to be over $380. And they are pushing for over $620

Dear [redacted],We are in receipt of the rebuttal sent to your office on October 31,  2014 by [redacted].  We apologize for any inconvenience [redacted] may have experienced at our facility.If [redacted] feels his vehicle is not running properly, due to our repair, we ask that he return to our facility for an inspection  and diagnostic. We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted], dated May 20, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted]...

[redacted]'s concerns are being addressed by our claims department.
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

My husband called last week to make an appointment for 4 new tires. He was told the tires were in stock. He drove an hour there this morning, November 25, 2016, for a 10:00 appointment. At 11:45, with the car up on the lift and 2 tires off the car, he was told that they did not have the tires in stock. After waiting for 2 HOURS, they finally told him that they did not have the tires, and, the car was already up on the lift??? The only suggestion the manager had was to purchase sub-par tires they had in stock. Never doing business here again at the Portsmouth, NH Pep Boys. Very unprofessional and unhelpful..

Dear [redacted] We are in receipt of the complaint sent to your office on November 3, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.[redacted] came to our facility with an over heating issue. We checked her vehicle and found out that there was a problem with her Radiator.. At the time we suggested replacing the hoses and belts. Hoses were suggested due to there weaken condition and the belt because it was frayed. Clarence created the quote and explained to [redacted] her initial concern(replacement of the radiator. We suggested the hoses, and we would install at no additional cost...and didn't mention the belt(wasn't told she need on at the time)The quote we created DID have the extended warranty.. and I presented this estimate(less the belt to the customer)After Steve(Master Mechanic) had the vehicle torn apart, he noticed the condition of the belt and suggested replacement.. I created a quote, and talked with the Manager on Duty for the note(Jack) that we had an approval on the work, but a belt was suggested.We found out later that next day, that the belt was approved and the customer never asked for it... Jack Didn't charge [redacted] for either the part or Labor. After hearing of this, we tried to call [redacted] the following day to ensure she was okay.If [redacted] would like to go over the bill, we ask that she contact the store and speak to Alex the manager.We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated June 24, 2014. We would like to apologize to [redacted] for any inconvenience he may have experienced at our Pep Boys...

facility.The Area Director and service manager would like to work with **. [redacted]. We ask that **. [redacted] contact the store and make arrangements to return with his vehicle for repair.
We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.
Regards,
[redacted]
Customer Service Coordinator

Dear [redacted],
We are in receipt of the
complaint sent top your office **. [redacted] on April 14, 2014. We would like to
apologize to **. [redacted] for inconvenience he may have experienced...

at our
facility. On March 10, 2014 **. [redacted] brought this vehicle to our
facility with an overheating and no heat concern. Initial inspection we found
the water pump leaking. We replaced the water pump and the car was inspected
and road tested with no further indication of any issues. **. [redacted] returned with vehicle because of no heat
issue. The vehicle was inspected and found air in system. We should have
suspected a head gasket leak, but none was found and perhaps a more rigorous
test would have revealed it. On a follow up visit SM found the leak and advised
the customer. Customer brought the vehicle to the dealer for further
inspection. Initially, dealer indicated water pump was leaking due to wrong
bolts and screws. Service Manager visited the dealer to inspect their
findings. The water pump had already been replaced. The technician explained
they were not the wrong bolts, however, bolts were missing. The technician
gave the Service Manager the water pump. The technician had still not
discovered the head gasket leak. An Inspection of the water pump indicates all
bolts had been installed. Follow up condition report from dealer now indicates
both improper and missing bolts and an estimate up to $19,000.but the dealer
cannot produce wrong bolts. We spoke to the **. [redacted] on April 16,
2014. We reviewed the condition of his vehicle, the estimate from the dealer
and the inconsistencies with whether the bolts on the water pump were missing or
wrong. Discussed how a slow leak may not be discovered and no heat conditions
can be a possible indication of a head gasket leak. Based on this, offered a
refund of initial costs due to missed/misdiagnosis. Also offered to replace the
engine with used engine, **. [redacted] would be responsible for the engine at
our cost and labor less initial payment. **. [redacted] wished to consult his
attorney. And would call us back the next day. We again apologize
as well as thank **.[redacted] for allowing us the opportunity to address his
concerns. Regards, [redacted] Customer Service Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have a copy of the picture, and have sent it to the Revdex.com, with NO DAMAGE to my driver side window!! Also, pep boys refuses to release the video footage to anyone, they won't even respond to detective [redacted]. 
Regards,
[redacted]