Pepsico

Pepsi Consumer Relations reached out to management at the [redacted] facility for more informationConsumer Relations will contact the customer with next steps once they are provided by the [redacted] team

We reviewed the consumers file with our fulfillment agency and [redacted] is in process for her prize which she should be receiving within the next two to three weeks

We reached out to the consumer and requested all necessary coding information from the product she had purchased Consumer was notified that replacement coupons have been sent to her address

Upon receipt of [redacted] 's complaint, we immediately contacted our [redacted] , [redacted] office to acquire a detailed account of this issuePart of the difficulty in resolving this stemmed from their not having the customer's contact telephone number, which we promptly providedI was assured by the attending sales representative that they will be reaching out to [redacted] directly to inform him that they will be returning his deposit in full, as is their standard procedure for all customers, and according to their business practices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#&n**p; [redacted] , and have determined that my complaint has NOT been resolved because: [Youall I can say in closing is..shame on you pepsi, shame on you.I have been selling and consuming your product all my life.this scenario was so badly mishandledi have been working in the service industry and ran big pu [redacted] in torontoi have never witnessed such a circular inexcusable waste of my time, my emotions and energythis refund should have been the simplest thing in the world to process..no explanation whatsoeverweeks late, and I have been blacklisted..lol you, are the ones at faulti was never apologized to, I was led to believe this cheque was arriving and it did not.&n**p; I was never sent to ANY appropriate person who could help me with my issuesso yes..by the end, I was swearing and yelling this money may seem like nothing to you, but it is big to me right now, and it was due, and promised to me over weeks agoyou have turned me into a liari told my landlord over weeks ago it was in the mail (as I was told it was), and you have turned me into a liar, which I am nothad someone..through this entire process, treated me with respect and acted on my frustration, I would not be at the breaking point I am right nowthere was nobody who would actually get me the money I was supposed to receive over weeks ago..money that is rightfully mineand somehow in the end, I am the culprit?? lol..I have spoken to the United States, local rep, sent emails to toronto, spoken on the phone to toronto over and over, corporate people in new york, and finally the Revdex.com because..I was getting NO help in this matterthe cheque is in the mail??? the proverbial linewas told that over weeks ago.and now it is being mailed the week of october ***that..is a friday..lolthe week of?? why should I believe this when I was looking in my mailbox days ago because it was supposed to arrive???no acknowledgement whatsoever to the countless phone calls, checking mailbox, promising my landlordno apology for people telling me it was in the mail, when it clearly was notno apology for someone saying it got sent to the wrong address, and then someone else saying..no..it is coming to your addressit never cameno apology for all of my wasted time and energy on the phone to no availthree weeks past the time I was told, and I still don't have MY money in handweeks of waiting for a simple procedureand I am being ignored by employees due to my frustrationI HAVE EVERY RIGHT TO BE FRUSTRATEDand I deserve compensation for my frustrationit was a simple processsend me my money...did not happen.I am being treated like some kind of bully/lunatic because I have only fought for what was rightfully mineand each and every one of you gave me a different story, lie or excuseit's simple..or should have beenyou call customer complaints..my cheque is taking an unreasonable amount of time and I am fed up..someone looks into it, takes care of it, issues cheque and apologizeswhen people realized weeks ago, it was already a week past the deadline promised, it should have been sent to me by purolator...PERIOD.THAT..HOWEVER, IS NOT THE WAY IT PLAYED OUTshame on you pepsihowever...THANK YOU SO MUCH TO THE Revdex.com FOR ASSISTING ME WITH THIS PROBLEM, MUCH APPRECIATED &n**p; &n**p; &n**p; In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Consumer's check was mailed on 10/**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: this is approximately the sixth or seventh time I have been told "THE CHEQUE IS IN THE MAIL" becasue I said to my local rep "i am tired of this bureaucratic **", he hung up on methe only time he ever spoke to me again was to express his anger that I had spoken to someone in toronto via email..and that he had to spend "hours" with her trying to sort this out..SORT WHAT OUT??? A SIMPLE REFUND...A SIMPLE REFUNDSORT WHAT OUT?? I WAS ASSURED AT THAT POINT, OVER ONE MONTH AGO, IT WOULD BE TAKEN CARE OF.***;since then, like a fool, I have looked in my mailbox, day after day after day, only to find no refund from pepsillocal rep told me it can take up to weekson monday, it will be weeksi paid my bills on time, for my product, where do they get the right to not take care of my refund on time?? and what about all the phone calls, frustration, time..and money (on long distance calls) I have spen?? no regard for that.I have also been lied to over and overi was told, by toronto, that the cheque had been mailed out weeks agothen it didn't comethen..another employee told me it had been mailed to the wrong addresson august [redacted] I gave my name and address, printed clearly to the guy who picked up equipmentit is now october ***ridiculous.then..after no cheque, and more phone calls..I was told NO..it was mailed to the correct addressthat was over one week agonever camei was beiginning to feel lied to..and I resented itand I needed this money for my rent..and like a fool, kept looking..and still nothing.I am furious with this companyi pay bills on timethey cannot get my refund out on timeno apologies, no straight answers, no regardbut THE MOST INFURIATING THING THROUGH THIS ENTIRE PROCESS..IS THAT NOBODY COULD ACTUALLY HELP ME OR ANSWER MY QUESTIONS TRUTHFULLYI HAVE WAITED WEEKS BEYOND THE TIME I WAS TOLD, HAVE BEEN TOLD OVER AND OVER THE CHEQUE IS IN THE MAIL, AND I HAVE BEEN REFERRED TO SEVERAL PEOPLE WHO SEEM UNABLE TO HELP MEWHAT ABOUT MY PAIN AND SUFFERING???? MY LANDLORD DOES NOT EVEN BELIEVE PAYMENT IS COMING ANYMORETHE UNITED STATES TOLD ME TO SPEAK TO MY REP HEREMY REP HERE WILL NOT SPEAK TO METORONTO TOLD ME TO SPEAK TO CUSTOMER RELATIONSCUSTOMER RELATIONS TOLD ME TO SPEAK TO ACCOUNTINGACCOUNTING TOLD ME TO SPEAK TO CUSTOMER RELATIONSWHAT A JOKETHERE SHOULD HAVE BEEN ONE..AND ONLY ONE PERSON IN TORONTO, AFTER I COMPLAINED ABOUT THIS, WHO WAS ABLE AND CAPABLE TO HELP ME.INSTEAD..I WOUND UP IN A CIRCULAR NIGHTMARE, HEARING DIFFERENT THINGS FROM DIFFERENT PEOPLE..OR ..JUST DEALING WITH PEOPLE SAYING "IT'S NOT MY AREA"WELL, IT SHOULD HAVE BEEN SOMEONE'S AREA, AND IT SHOULD HAVE BEEN DEALT WITH A LONG TIME AGOAND I SHOULD HAVE BEEN COMPENSATED FOR MY FRUSTRATION, PHONE CALLS THAT LEAD NOWHERE, AND THE LACK OF DOLLARS IN MY LANDLORD'S HANDS WEEKS AGO.HOWEVER, I AM ONE LITTLE PERSON, AND THEY ARE A MULTI=MILLION DOLLAR CORPORATION...SO IT'S ALL MOOTTHE LITTLE GUY LOSES..BIG SURPRISE!!!!!his incompetency in this matter has frustrated me beyond comprehension.I was told by him, there was nobody I could speak to in toronto when I asked thathe told me he cannot even communicated with toronto, and that there were no available numbers, that my refund had to be processed in pakistan or somewhere like that.I found numbers for toronto, on my own..and began contacting them on my own.I was given an email for a woman there..sent her several messages, and was told it would be taken care of [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The pipe in the restaurant still leakingThe floor and the ceiling still not being fixedBecause of the flood that was created due to the leak, the water made one of the beer coolers shocked and whenever my bartenders open the door of the cooler or touch the stainless steel part they will get shockedThis is extremely dangerous and Pepsi has to do something about it because they were the one created the whole big messIf any of my bartenders got shocked and threatened their lives this is going to be a huge liability for PepsiI need someone to get a hold of me as soon as possible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The following consumers email address and information was removed from our listing and they will no longer receive emails

This matter has been turned over to the claims administrator, [redacted] ***, who will work with [redacted] on a resolutionPepsi of Harrisburg is no longer involved in the matter and all further correspondence will come from [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved On June ** 2017, I had rejected PepsiCo's Stated Resolution, but today's event reverses that On This Day, July *, 2017, I Received A Response That Resolved My ComplaintThe Refund Arrived In The U.SMail Along With Additional Customer Complementary discount Coupons which Completely Exonerates PepsiCo And Completely Restores My Trust and Confidence in PepsiCo Thank You Sincerely, [redacted] ###-###-#### Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I expect that when she returns on 12/*, she will look into the matter and have the wall repaired I have two witnesses that will state that they heard and/or saw the Pepsi truck run over the wall Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] NONE OF THE REBATE CHECKS WERE EVER SENT TO ME, THEY WERE SENT TO PEPSI'S OTHER CUSTOMERS, AND IT TURNS OUT THAT THOSE CUSTOMERS ALREADY CASHED MY CHECKS!!!! WHERE IS MY MONEY?? I spoke with MrH [redacted] from PBC extensively yesterday and he went over all the details with me about why I haven't been paid my rebatesTurns out that is due to PBC accounting team's gross incompetenceSomebody named Peggy in accounting who is supposed to handle check payments for rebates, employee payroll, etc was sending my checks to another customerI told Mr H [redacted] several months ago to look at this as a possible scenario because he was being told that the checks have already been mailed and I should be receiving them regularly, but I never received a single payment from PBCAt that time he assured me that all of my information was documented accurately, so I should receive my checks at the right address, and did he not investigate the problem any furtherIt is only after I filed a complaint with Revdex.com that Pepsi corporate contacted the local office to thoroughly investigate this issueSince my checks have already been deposited by the other PBC customer, I asked MrH [redacted] yesterday when should I receive a bulk payment for backed up rebates? To that he responded, "I don't know"For the record, my entire experience with PBC in the last 7-months has been absolutely discourteous and unprofessional because I have had to deal with lazy, incompetent and lethargic sales team who refuses to answer my phone calls and text messages not just for this particular issue of unpaid rebates but even when I requested merchandising support I have received very little from themFor comparison, there is a night and day difference between the quality of service I receive from other vendors such as Coca Cola and Royal CrownI spend countless hours making price tags and rearranging shelves for Pepsi's new products in my store because their personnel doesn't have time to do it for usOn the contrary Coca Cola maintains all of their coolers and shelf space including pricing, stocking and in-store advertising, even though my purchase volume is less than half of Pepsi's volumeIf I wasn't forced to work with PBC due to a high demand for brands like DrPepper and Mtn Dew, I would stop doing business with them in a heart beatI really hope that the Revdex.com takes this complaint into consideration when providing a rating for PBC In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Upon receipt of this complaint, we reached out to our local office in Jacksonville, Florida and were advised that the Food Service Representative and MEM technician were aware of [redacted] concern and had planned to connect with him on Monday, December [redacted] between 12:30-1:00pm

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is still no response from Pepsi as usual, they simply do not care about their customers and steal money from them[redacted] ***Aadhya, Inc[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Contacted the Pepsi Cola Bottling Company of New York located in MaspethRepresentative confirmed that the machine located at [redacted] was picked up today, April *,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We reached out to the Sales Associate Manager of the Columbia, South Carolina facility who will be contacting the consumer by end of day, May ***,

Revdex.com: I have received my item from the business in reference to complaint ID [redacted] , and find that the matter has been resolved Sincerely, [redacted]

This information was reported directly to the Sales District Leader of *** *** ***Both he as well as the sales repfor this account will be visiting College Mart this afternoon, May **,