Pepsico

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Everything they stated is correctWaiting on a prepaid mailing kit to ship product back to them
Sincerely,
*** ***

Our limited edition Pepsi Perfect went on sale at am as planned on both 10/** and 11/*While a minimal quanity
went on sale early 10/** there was an equitable chance at am for consumers to purchase product. Our FAQ went up days before the 11/* which made it clear via
*** consumers would be redirected
to a retail partner site for checkout. The product was not available for early sale for employees. We are not accountable for what happens on the secondary market

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have already submitted an accurate WformHave PepsiCo ask their incompetent and negligent Owensboro team to find my paperwork which contains delicate and sensitive information about my company along with bank account numberHow is it that PepsiCo supplied me with products for resale without a valid W9? They should know that it is illegal to make wholesale transactions without having a valid Won file.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Contacted the Food Service Sales Representative who shared that on Friday, December ***, both he as well as the Food Service Sales Manager of Jacksonville were in touch with the customer and offered Bag in the Box productsOffer has not been confirmed by customer. Customer requested orange Gatorade but distributor does not carry this flavor, they carry Lemon LimeFood service Sales Manager will follow up with customer

Our *** team investigated this matter and discovered an unintended human error as the cause for misdelivered rebate checksThis information has been shared fully with *** ***, and our accounting department is working quickly to rectify the situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their response is simply a denial of the well-documented and publicized issues that people hadThere's no point in reiterating my argumentThey are clearly lying and denying that they did not perform the sale as advertisedI was a first hand witness to thisI started trying to purchase the product at 5:am PST and I was unable to reach the *** pagePepsi even posted a tweet announcing the technical difficulties and linking the *** page, but by then it was too lateClearly they knew there was trouble, but now they deny it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

When we were apprised of this consumer’s loss of money in one of our vending machines, we immediately took up this issue with our local office for their further attention and mailed coupons to *** *** in the amount of $to compensate him for his cent loss. Any further issue this consumer might have with Walmart we would suggest he take up directly with the retailer

Our representative, Caitlin, reached out to *** *** on 8/**. *** *** returned her call later that day and spoke with Dan. He shared that he was satisfied with Pepsi's response and that he believed it may have been a mix up by the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They still haven't resolved the mess that they createdBroken floor and broken ceiling still not being repairedLoss of revenue still not being reimbursedThe salesperson Jeff stormed out the door and kept arguing with me and pointing finger at Sysco and my managers but himselfHe said he did nothing wrongBut that was the first time meeting himWe never met him before until yesterday but received extremely bad service with an attitudeHe was the one placed the order with Sysco but ordered the wrong Coke products and the worst thing was he put in the set up sheet wrong because Sysco doesn't carry Gatorade products but when we told the salesperson Nick from Pepsi what we flavors we wanted on the machine he said he will put everything in the system but months later, he asked us to resend the original contract because he couldn't find it anywhereSo we had no choice but resend our contract overAnd then Jeff called us and asked us what flavors we needed againWe told him we had already resend the contract but why kept asking us question that the contract states everythingThat was extremely frustrating and unprofessionalAnd when Jeff placed the order with Sysco, Sysco told him they don't carry Gatorade products but Jeff still went ahead to install the machine with Orange flavored Gatorade on itHe should have informed us that Sysco doesn't carry the product and asked us what other flavors we would likeBut he didn't contact us and went ahead and install the machine and now we have an empty slot for Gatorade that we would not be able to useWe are extremely disappointed with the service we received from PepsiIf we knew that we can't get Gatorade we might not switch to Pepsi and stick with CokeAnd we have never gotten any service worse than PepsiThey don't care about small restaurant like usThat was the worst thing happened to us in for sure.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A representative from the Pepsi Consumer Relations team contacted *** *** and left a voice message for him to contact her back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No one reached out to meMy number *** *** *** is valid in service and working as always in lieu of PepsiCo comment that my phone is not in service. I DO Not believe I will receive refund coupon as stated based on my experience AND their performance with this matter so far. Same coupons sending story they told me several times already coming out of PepsiCo Empire.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been trying to resolve this issue with local sales team for the past six months, and the only answer I get from my sales representative is that he is "looking into it"I do not believe that Pepsi's local team will resolve this issue in a timely manner, as they have been prolonging this issue for far too longIt is my understanding that if I were ever late in making payment to Pepsi for my purchase orders, then they would be penalizing me with outrageous fees and interest ratesI think I should be lent the same courtesy from a multi national corporation that they receive from me in doing business with themI demand payment immediately, if not received, then I will be suing PepsiCo for withholding contractual rebates, ask for court fees, late fee and an interest charge compounded for six months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

After a thorough review of their promotional database, the promotions team confirmed that there is no record of *** *** in their systemThe promotions team would l need to review the actual email that *** *** received in order to confirm whether or not it was sent from their teamPlease
forward a copy of the email to *** for review

Revdex.com:
I have contacted the company separately and have resolved the situation with the companyThank you very much for your help
Sincerely,
*** **

Upon receipt of *** ***'s complaint, we reached out to our *** sales team, who informed us they had already been looking into the matter and trying to clear up some apparent confusion regarding checks to this account that had been issued and cashedOur sales district leader will contact
this customer directly in an effort to address any misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

As you know, the Official Rules govern all aspects of every promotion. According to the Official Rules, there was a limit of 10 prizes per participant; therefore, the consumer was not eligible for additional prizes since he reached the awarded prize limit. We have contacted the consumer and offered him a goodwill gesture to include a gift card that could be used for movie tickets. We are also attempting to secure him a promotional t-shirt as a courtesy. We would be more than happy to mail the gift card and t-shirt if the consumer wishes

Thank you for bringing this issue to our attentionI would like to assure you that we have spoken to the consumer and she accepted *** free product coupons as replacementProduct quality and customer service are our top priorities here at *** I appreciate the opportunity to look into this
matter

*** *** contacted us through social media on Facebook on 8/*/17. We replied and asked for information from the product along with his complete contact information to send replacement coupons. He replied with his contact information and said he is more concerned about how this may
have happened than coupons. We requested a call so we could initiate a product retrieval.We received this Revdex.com complaint later that day. Our consumer relations team attempted to call *** *** later that same day on 8/*/at the phone number he provided a left a voicemail with our name, telephone number, and hours. Our consumer relations team is sending an email requesting *** call us at our toll free number

A representative from the Pepsi Consumer Relations team reached out to *** *** and requested that she call back at her convenience