Pepsico

Review: Recently PepsiCo ran a promotion for their Baja Blast flavored Mountain Dew titled Baja or Bust. In the promotion the participants can earn points by playing the game which can then be used to purchase prizes. The past two months my sister and I have spent many hours playing the game and had earned enough points to purchase four prizes. One on my account and three on hers. My account is registered with [redacted] and my sisters account is registered with [redacted]. I successfully redeemed the Gift Card Prize Package that includes one $75 Gamestop Gift Card and one $20 Taco Bell Gift Card on September [redacted] at about 2:00 AM CST. My sister successfully redeemed three prizes. The first was the Gift Card Prize Package on September [redacted] at about 2:00 AM CST. Next she redeemed the Slap Koozie prize on September [redacted]. The last prize she redeemed was the Garmin Virb Action Camera at about 2:30 AM CST. We each waited multiple weeks before deciding to email the Baja or Bust Support Email at [redacted]. I emailed the Baja or Bust support email on Septembe[redacted] to check on the status of my prizes. They replied on September [redacted] by saying that they would send my info to research. My sister took the same route and emailed the Baja or Bust email address on Septembe[redacted] and received the same reply. A week later I called the Baja or Bust support line to see if my order had gone through and was told that it could not be found in their system and that all they could do is send my info to research. The next day my sister called to check on her orders and was told that they had no record of her Gift Cards Package order, Slap Koozie order, or Garmin Virb Action Camera order and that they would send her info to research. Another week has gone by and nothing has changed in regards to the status of our orders. If needed my sister and I both have photos that show proof of the prizes redeemed on the transaction list under the my account section on each of our accounts.Desired Settlement: My sister and I just want the prizes that we have successfully redeemed points for on each of our accounts.

On my account I ordered one prize.

1. Gift Card Prize Package that consists of one $75 Gamestop Gift Card and one $20 Taco Bell Gift Card

My sister ordered on her account three prizes.

1. Gift Card Prize Package that consists of one $75 Gamestop Gift Card and one $20 Taco Bell Gift Card

2. Baja Blast Themed Slap Koozie

3. Garmin Virb Action Camera

Business

Response:

Our Consumer Relations team contacted the consumer and informed him that the prizes in question are in process for him and they should be arriving to him at the address given in the next three to four weeks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After closing the business almost 6 month ago and drop off 4 empty Co2 tanks my self at Burnsvile. Mn location. Till today almost mid December and I didn't get my deposit refund yet. [redacted] is the last person I was in contact with and she promised to resolve this issue and yet. I don't have my money back. I am sure someone in this company care enough to get me my money.Desired Settlement: I need my deposit mailed to me to this address: [redacted]

Business

Response:

Thanks for bringing this matter to our attention. Consumer Relations reached out to the local bottler in Burnsville to investigate [redacted]'s claim. We were told that he picked up his refund check on 12/**/13 at the Burnsville office. It seems that the original check cut on 10/**/13 was returned as undeliverable because an updated address had not been received.

Again, thanks for forwarding this and allowing us to investigate with the local office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On September **, 2014 we received a check in the mail from [redacted] for 1,980.00 and we deposited in our bank in the mean time [redacted] and [redacted] told us to send 1600.00 by [redacted] to pay for [redacted] to come put [redacted] stickers on our truck and to make the story short our bank gave us the 1980.00 thinking the check from [redacted] a part of Pepsico was good but it turns out that the check bounced and now we owe the bank 1980.00 for products and a check that bounced that we had nothing to do with so we called [redacted] mango [redacted] to get a refund but we were told no refund on merchandise purchased from [redacted] were not refunded so we are out 1980.00 for a bad check plus [redacted] and [redacted] ###-###-#### or ###-###-#### will not answer none of our phone calls or text messeges so all we want back is the 1980.00 we owe the bank and we never ever want to work or advertise again for [redacted] nor Pepsico because they lied to us and refuse to return or money or make good on the check we received from them now we owe 2000.00 to the bank for some else lies we want our money back please thank you [redacted] And [redacted] please before we go to Jail for bank fraud.Desired Settlement: DesiredSettlementID: Refund

we just want our 1980.00 back or for the check from [redacted] Mango [redacted] be paid off after all we are owed that money and the check is still bouncing so please pay up now okay before we have to file fraud on [redacted] for a bad check.

Business

Response:

[redacted] called and spoke to [redacted] Consumer Relations Team on 9/**/14. [redacted] said he got text message today to call ###-###-####, ( [redacted] answered this number ) text read 'this to inform you the advertisement about [redacted] stickers is a fraud'. This is the same number we spoke to [redacted] on previously, his full name is [redacted]. We got a letter from a law firm and a check enclosed for $1,980.00. He deposited the check on Saturday and forwarded through [redacted] $1,600 thru to [redacted]. He conversed through email with [redacted] through two emails addresses, [redacted] and also [redacted]. The [redacted] Tracking Number was [redacted]. This is how [redacted] picked up their money. The check for $1980 they deposited bounced and now they are out $1600. He said they are on a fixed income and wants us to reimburse him.

Consumer Relations apologized and explained that he was a victim of fraud and that it was not associated with [redacted] or PepsiCo. We also suggested he contact his bank today to let them know what was shared and it was a fraud.

Review: I was promised 2 $1.59 coupons as a refund for a vending machine that failed to deliver a Pepsi cola bottle that I was trying to buy.

On Dec. **, 2014, I was trying to buy a Pepsi cola bottle from a vending machine located at the [redacted] & [redacted] in Las Vegas, NV. After I put in 3 $1 bills into the machine, the machine did not disburse the bottle. I then proceeded to call the ###-###-#### and a Representative at the other end asked for my name, address, and the serial number of the machine. She then indicated to me that I should receive a refund, 2 $1.59 coupons WIHIN the next 2 business days. More than three weeks later, with no coupons arrived, on Jan. **, 2015, I called the ###-###-#### again and a rep said that she could not find me in the system and that they ran out of old coupons but the new coupons are available. She asked me to verify my name and mailing address again and stated that I should receive my coupons within the next 2-3 business days. Ten days later and yet still no coupons, on Jan. **, 2015,I placed a call at the 1-800 number again, and a rep told me "for some reason" no coupons were sent out to me. She asked to verify my name and mailing address once again, and said I should expect to receive my coupons in about 2-3 business days. Four days later, on Jan. **, yet with no coupons, I called the 1-800 number again and a rep once again told me that they completely lost my contact info, and this time he wanted me to give him the contact info again. He then said that I should expect to receive my coupons within 2-3 business days.Desired Settlement: I would like to receive my promised refund coupons, 2 $1.59 coupons immediately.

Consumer

Response:

I have contacted the company separately and have resolved the situation with the company. Thank you very much for your help.

Sincerely,

Review: Pepsi Cola Company runs an online consumer promotion titled. "Pepsi Experience Points" (PXP) "[redacted]", where consumers are offered to earn "PXP" daily for their online activity through the website, i.e., clicking thru activities, visiting other websites, posting to social media and so on. Consumers then accumulate points to redeem for physical prizes and or enter sweepstakes or instant win contests.

In mid 2013, I experienced several incidents where my completed activities were not registering the points earned to my account, and then finding points added to my account disappearing (or being subtracted from the total posted without justification). *The accumulation and amount of points earned along with timing are integral to ones ability to select from "limited" prizes offered.

I made numerous attempts to contact PepsiCo through various means, including calling the "Pepsi Experience Points Hotline", emailing (online form and regular email) "[redacted]", calling and emailing (online form) the main "PepsiCo Customer Relations", calling the PepsiCo Corporate Offices (completely unfamiliar with their own online promotion and or who to transfer my call to but their legal department), and posting to [redacted] and [redacted].

From countless inquiries made, of the few and by far received in response, none was made by any PepsiCo representive competent to resolve the issue, and no follow through was ever made. Near all inquiries went unanswered, and no response whatsoever has been received since 9/2013, nearly ONE-YEAR. Yet, I still receive their PXP subscribed emails and can log into the associated website.

Not only has PepsiCo failed to respond to consumer inquiries through various means in nearly one year, PepsiCo continues to run said online promotion knowingly with technical issues, clearly having no intent to resolve or act in good faith, causing and contributing to my loss of earning points and prizes in return for my years of PepsiCo loyalty, and let alone how many other consumers are or have been affected by the same issue(s).Desired Settlement: 1. A detailed letter of explanation and apology regarding the incident as a whole and more importantly, PepsiCo's failure to respond to any and all inquiries in nearly ONE-YEAR.

2. Account credit for any and all points lost prior to original contact and any points that would have and could have been earned since (over nearly one-year past).

3. Compensation for time lost pursuing this matter for nearly an entire year to restore consumer loyalty, with PepsiCo products and promotional items.

Business

Response:

[redacted] contacted us several times for various reasons related to Pepsi Experience Points, and some contacts unfortunately were threatening in nature. The consumer claims to have entered an offer within the PXP program not realizing she would be using some of her banked points. As a good will gesture we credited her points back into her account.

On other occasions she claimed to have various issues, and we responded to each email requesting that she call us so we could discuss her concerns further. However, she never called us or provided a number where she could be reached. [redacted] currently continues to participate and redeem points for rewards in the program.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NONE of what they write addresses the complaint filed herein, and is only the same "incompetent" type of responses received if any. The statements made are also false in nature with no supporting facts to support any truth. It is either blatant incompetence or arrogance or both that such be received in continual responses, but does not absolve them from said contest fraud. Additionally their statement "some contacts unfortunately were threatening in nature", is defamatory in nature as is untrue more than informing them if not resolved, PepsiCo will be reported for fraud. Such is not a threat but a fact is as clear.

If PepsiCo would first prefer to have a corporate representative review this manner in order to respond accordingly, please do so immediately, if not the evidenced fraud will be filed with the State Attorney General for prosecution. It's up to PepsiCo to cooperate at this time.

.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I wanted to provide a recap of my conversation this afternoon with with [redacted].

I called [redacted] and when I identified myself she told me she was busy and unable to speak to me at that time. I told her to call me when it was a good time for her. I provided my direct line as well as our toll free number and told her I was in the office everyday next week except for Thursday and my hours are 9-5. Before she hung up she asked me for my full name and title and told me she received an HP ink cartridge with a return label. I told her I was baffled as to why she received it and I was looking into it, but in the meantime how could I help her resolve the initial problems she experienced with our PXP promotion, and again she said this wasn’t a good time. I told her I look forward to her call next week so we can help resolve the issues she had with PXP.

Please feel free to contact me if I can be of further assistance.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As NO action(s) have been taken by PepsiCo to resolve this complaint but to contact them AGAIN by phone, there is no resolution to accept at this time. Until having time permitted to do so, it is unknown if any resolution will be offered and or accepted. Note that part of the purpose of filing this complaint refers to the amount of time personally expended initiating contact by various means to PepsiCo that were either not responded to, followed up, or having non-applicable responses, remaining unresolved for more than one-year.

Additionally note the inaccurate statement in PepsiCo's last response, "...and told me she received an HP ink cartridge with a return label." An HP ink cartridge was NOT received. What was sent/received by Pepsico, causing the need to stand in a long ine at the US Pot Office to pick-up was a "large" box marked and used for recycling of HP ink cartridges and a large plastic bag with self-adhesive lining the box when in use to place the ink cartridges in. This is the same sort of box used in an office environment having many HP printers, typically placed in the copy room, once full returned to HP for credit.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Pepsi had a promotion for 10/21/2015 based on the popular movie "Back to the Future Part 2", where they advertised they would release a limited edition bottle similar to that in the movie, the Pepsi Perfect. While they claimed the product was for sale on Amazon.com and Walmart.com, no link to the product's page was given, nor was a release time provided on their web page or Twitter account. The Amazon page was unavailable in searches for long periods of time, and earlier today was already taken down. It was only provided by random users on Pepsi's Twitter. Reviews for the Pepsi Perfect product on the Amazon page were largely unfavorable, numbering close to a thousand ratings of 1 star, as it seemed no one was able to get a shot at purchasing one of the 6500 bottles Pepsi claimed were available

Review: I won gift cards through the [redacted] or [redacted] program and they have failed to have been deliveredDesired Settlement: Deliver the gift cards and give me twice as much for the inconvenience

Business

Response:

I contacted our fulfillment center which showed that the prize (gift card) is in place for the consumr. I contacted him back and left a message at his phone number to let him know he is in process for the prize and it should be shipped to him in the next three weeks.

Review: I participated in the Baja or Blast game promotion and ordered the gift card prize through the game ($75 [redacted] and $20 [redacted]). I had waited a little over three weeks and had not received my prize so I then called the Baja or Blast customer service hotline. The person on the phone said that they did not have any record of my ordering the gift cards and said that they couldn't do anything about it.Desired Settlement: I would like to have the gift card rewards shipped to my address and have this issue resolved.

Business

Response:

We've checked on [redacted] Baja or Bust account with the fulfillment company ([redacted]). They have him in process for the gift card to be shipped to him within the next two to three weeks.

PAYMENT POLICY VERY BAD; THEY WANT PAYMENT 3-5 DAYS IN ADVANCE OR CHARGE A LATE FEE; WORK FOR NON-PROFIT AGENCY; PAYMENT DUE ON [redacted]; PAID ON-LINE ON [redacted] WITH CONFIRMATION; STILL CHARGED A LATE FEE; DISPUTED BUT WAS DENIED

Review: This company delivers pepsi products that expire before the next weeks delivery date and refuses to replace or give credit for these expired products. This company also refuses to have a representative or sales person come to the store on a reasonable day the week and deliver before the weekend as other companies do.

Product_Or_Service: Pepsi drinks

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for this company to replace expired products.

Business

Response:

We were advised by the [redacted] in our [redacted] office that this customer decided he no longer wanted to work through a local Pepsi salesperson but instead through PepsiDirect (our national direct-order customer service center), where he would control his own orders. Our representative explained at that time to the customer that the [redacted] office would not be responsible for any product they did not order, which would include product that the customer did not sell in his establishment and that subsequently became outdated. The customer went forward with his decision to place his orders through Pepsi Direct, and his account with our [redacted] office was consequently closed.

Review: I PURCHASE THE FAMILY PACK (18) OF QUAKER INSTANT OATMEAL ONLY TO FIND LESS THAN HALF WAY THROUGH THE BOX WAS AN OPENED ENVELOPE WHICH CREATED A MESS.

UNFORTUNATELY IT DOES NOT END THERE I THEN TRIED TO CONTACT CONSUMER RELATIONS VIA THE NUMBER (###-###-####) FOUR TIMES ON 2015 04 ** 4:42 PM TO NO AVAIL. THE RECORDING STATES "PLEASE CALL BACK DURING OUR REGULAR BUSINESS HOURS 8:30 - 5:30 PM. I THEN TRIED CALLING THE FOLLOWING WEEK ONLY TO RECEIVE THE SAME RECORDING, THE INFORMATION ON THE BOX STATES TO REACH CONSUMER RELATIONS MONDAY TO FRIDAY 8:30 - 5:00 PM. EITHER WAY I HAVE CALLED EACH TIME WITHIN BUSINESS HOURS UNABLE TO REPORT MY PROBLEM. I FIND THIS UNACCEPTABLE AS WELL AS CONFUSING.Desired Settlement: I WOULD LIKE A FULL REFUND OF THE PRODUCT $4.00

Business

Response:

I was able to make contact with the consumer and we were able to make resolution with coupons. All is good on our end. Please let me know if you have any questions. Thanks.[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I won a Crooks & Castles Flud Watch. from the [redacted] Bodega contest on 6/*/2014. I got an email stating that it would be 8-10 weeks until I got it. Your Winner Confirmation Number is: [redacted]. I emailed them after 10 weeks had passed on 8/**/2014, and they said that it was 8-10 weeks from the time the contest ended, August **. It has now been 28 weeks since I won, and 15 weeks since the contest ended. I have sent emails to the company since, and they stopped responding to my emails.Desired Settlement: I would either like the watch or a replacement of equal value.

Business

Response:

Thank you for an opportunity to respond to this complaint. While our Consumer Relations office hasn’t received anyemails from [redacted], we can certainly understand her frustration in not yetreceiving her prize from [redacted]s Summer Gear promotion. Unfortunately ourvendor ran into a shipping delay with the custom watches that were offered asprizes. Our vendor has assured us that the watches are in transit from themanufacturer, and [redacted] should receive her watch in the first or secondweek of February. In the meantime, our team will be sending [redacted] Headphones in an effort to alleviate her frustration. Should [redacted] have any further concerns we’d ask that she call [redacted] ConsumerRelations at ###-###-####. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been in business for 14 years, I have two CO2 cylinders that I paid a 75$ deposit several years ago from pepsi of [redacted]. I am no longer willing to purchase any products from them because of the anti-small business policies. They are refusing to give my deposit back. I have two tanks with each having a 75$ deposit, for a total of 150$. The woman [redacted] has been incredably rude to me of the years...she pretty much made me understand that they don't like small business like mine. I am the owner of [redacted]. My sales tax id is [redacted].These tanks have the [redacted] logo with the 75$ deposit sticker on their tanks. I don't want to deal with [redacted]...I would rather deal with someone higher up.Desired Settlement: I want a check for 150$ when I return the tanks. I don't want to wait for weeks...I want the check in hand. Anything other than a check or cash is unacceptable. I will not exchange the tanks and wait. I will never see any check....I have no reason to trust them and many reasons not to trust them. If they don't want the tanks back that is fine...I will scrap them out. I find it ridiculous that I have to file a complaint!

Business

Response:

Upon receipt of [redacted]'s complaint, we immediately contacted our [redacted], ** office to acquire a detailed account of this issue. Part of the difficulty in resolving this stemmed from their not having the customer's contact telephone number, which we promptly provided. I was assured by the attending sales representative that they will be reaching out to [redacted] directly to inform him that they will be returning his deposit in full, as is their standard procedure for all customers, and according to their normal business practices.

Review: on the end of October, I was eating Quaker instant oatmeal hot cereal and found a foreign object, either glass or hard plastic that I bit into and cut the roof of my mouth. I went on line to the www.quakeroats and filed a complaint, The following day I rec'd an email stating that a package was being sent out for me to return the pc of glass and send it to their Q A dept. After waiting over 2 weeks, I went back into the website and sent a 2nd email, again rec'd confirmation that I was to wait 4 weeks and IF not rec'd by then the company would do a search with the postal service...again I waited and then I phoned the customer service 800 # and gave my file # and was transferred to the QA dept and told by this lady that she was sending coupons for the inconvenience and again a pkge to put the broken splint of glass/plastic in and return to their dept....she said it would be sent priority post because she said nothing had been sent from the original date in oct. I thanked her and she said they would do a follow up. now this was in the first week of November.....I still have not rec'd coupons for compensation nor a follow up phone call...in the meantime I called the home office of walmart where I purchased the hot cereal in aug/sept. Within 2 hrs of the call to home office walmart, the store manager called me and said he would return the product with no rec`t and asked for the pc of glassplastic to be brought in with the product, and that walmart QA DEPT would look into the matter. I want the company of Pepsi co to deliver on the complementary coupons they promise me on the email and then I month later on the phone.... I cant believe companies following through with customer service...walmart dealt with the manner very professionally and in a timely manner while quaker just seems to pass the buck and make false promises Product_Or_Service: quaker intant hot oatmeal Maple & brown sugarDesired Settlement: DesiredSettlementID: Other (requires explanation) YES send me the promised coupons for the inconvience of this matter and in a timely manner would be very much appreciated.

Business

Response:

Good afternoon,

We are in receipt of the complaint for Mr. [redacted]. We were finally able to speak with the consumer yesterday. We apologized for the problems that he incurred with Quaker and offered to send coupons to replace the product and also extra for his enjoyment.

He was very happy with the response and coupons at this time. They are being sent by courier to the consumer.

Thanks so much.

I was drinking a Mountain Dew from a can and a plastic object in the shape of a contact lens came out of the can into my mouth. I sent the object to PepsiCo as requested and was told by Michael @ ###-###-#### that the object was a plastic that was not used in there facilities and it couldn't be determined where it came from since I opened the can. I was assured that it would not harm me physically and told that all employees wear safety glasses so it couldn't have come from that. I was asked if I wear contacts; which I don't and offered coupons in return.