Pepsico

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 That is a blatant lie. I absolutely made no phone call to this business. I contacted them through their Web form and told them to give me the $100 that I had to give the other business because the "never expires" was a false statement. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Until I hear from someone and the wall is fixed, I will not sign off.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this complaint. [redacted] had contacted our social media team on Pure Leaf’s [redacted] page on 2/**/15, upset over a recent experience she had with a bottle of Pure Leaf, and also due to the fact that she had not received a response to her...

original complaint on 2/*. While our database does not show any record of [redacted] contacting Consumer Relations, our social media team did respond immediately. By the time [redacted] had replied to our social media team, we were notified of the complaint registered with the Revdex.com. One of our representatives reached out to [redacted] by phone, and after a few attempts was able to make contact with [redacted]. Our representative has sent out a pre-paid mailer box in an effort to retrieve the bottle and investigate further. Including in the retrieval box were complimentary coupons. Our representative will continue to stay in touch with [redacted] throughout the retrieval and analysis process. Should [redacted] have any further questions or concerns we’d ask that she call ###-###-####.

Pepsi Consumer Relations contacted [redacted] at 4:30 EST on Thursday, July 14th, but was unable to connect with her nor leave a voice message. The team will email [redacted] directly via the email she provided in order to further assist her.

Revdex.com:
I have received my item from the business in reference to complaint ID [redacted], and find that the matter has been resolved.
Sincerely,
[redacted]

Contacted the Pepsi Cola Bottling Company of New York located in Maspeth. Representative confirmed that the machine located at [redacted] was picked up today, April *, 2016.

Our records are showing that [redacted] gift cards were shipped out on November [redacted] and he should be receiving them in the next five to seven business days.

The Accounts Payable department of Bowling Green has been contacted and is reviewing the matter. The team will follow up with PepsiCo Headquarters outlining next steps as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
NONE OF THE REBATE CHECKS WERE EVER SENT TO ME, THEY WERE SENT TO PEPSI'S OTHER CUSTOMERS, AND IT TURNS OUT THAT THOSE CUSTOMERS ALREADY CASHED MY CHECKS!!!! WHERE IS MY MONEY?? I spoke with Mr. H[redacted] from PBC extensively yesterday and he went over all the details with me about why I haven't been paid my rebates. Turns out that is due to PBC accounting team's gross incompetence. Somebody named Peggy in accounting who is supposed to handle check payments for rebates, employee payroll, etc was sending my checks to another customer. I told Mr H[redacted] several months ago to look at this as a possible scenario because he was being told that the checks have already been mailed and I should be receiving them regularly, but I never received a single payment from PBC. At that time he assured me that all of my information was documented accurately, so I should receive my checks at the right address, and did he not investigate the problem any further. It is only after I filed a complaint with Revdex.com that Pepsi corporate contacted the local office to thoroughly investigate this issue. Since my checks have already been deposited by the other PBC customer, I asked Mr. H[redacted] yesterday when should I receive a bulk payment for backed up rebates? To that he responded, "I don't know". For the record, my entire experience with PBC in the last 7-8 months has been absolutely discourteous and unprofessional because I have had to deal with lazy, incompetent and lethargic sales team who refuses to answer my phone calls and text messages not just for this particular issue of unpaid rebates but even when I requested merchandising support I have received very little from them. For comparison, there is a night and day difference between the quality of service I receive from other vendors such as Coca Cola and Royal Crown. I spend countless hours making price tags and rearranging shelves for Pepsi's new products in my store because their personnel doesn't have time to do it for us. On the contrary Coca Cola maintains all of their coolers and shelf space including pricing, stocking and in-store advertising, even though my purchase volume is less than half of Pepsi's volume. If I wasn't forced to work with PBC due to a high demand for brands like Dr. Pepper and Mtn Dew, I would stop doing business with them in a heart beat. I really hope that the Revdex.com takes this complaint into consideration when providing a rating for PBC.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Pepsi Consumer Relations reached out to management at the [redacted] facility for more information. Consumer Relations will contact the customer with next steps once they are provided by the [redacted] team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

this is approximately the sixth or seventh time I have been told "THE CHEQUE IS IN THE MAIL" becasue I said to my local rep "i am tired of this bureaucratic **", he hung up on me. the only time he ever spoke to me again was to express his anger that I had spoken to someone in toronto via email..and that he had to spend "3 hours" with her trying to sort this out..SORT WHAT OUT??? A SIMPLE REFUND...A SIMPLE REFUND. SORT WHAT OUT?? I WAS ASSURED AT THAT POINT, OVER ONE MONTH AGO, IT WOULD BE TAKEN CARE OF.[redacted];since then, like a fool, I have looked in my mailbox, day after day after day, only to find no refund from pepsil. local rep told me it can take up to 6 weeks. on monday, it will be 9 weeks. I paid my bills on time, for my product, where do they get the right to not take care of my refund on time?? and what about all the phone calls, frustration, time..and money (on long distance calls) I have spen?? no regard for that.I have also been lied to over and over. I was told, by toronto, that the cheque had been mailed out 2 weeks ago. then it didn't come. then..another employee told me it had been mailed to the wrong address. on august [redacted] I gave my name and address, printed clearly to the guy who picked up equipment. it is now october [redacted]. ridiculous.then..after no cheque, and more phone calls..I was told NO..it was mailed to the correct address. that was over one week ago. never came. I was beiginning to feel lied to..and I resented it. and I needed this money for my rent..and like a fool, kept looking..and still nothing.I am furious with this company. I pay bills on time. they cannot get my refund out on time. no apologies, no straight answers, no regard. but THE MOST INFURIATING THING THROUGH THIS ENTIRE PROCESS..IS THAT NOBODY COULD ACTUALLY HELP ME OR ANSWER MY QUESTIONS TRUTHFULLY. I HAVE WAITED 3 WEEKS BEYOND THE TIME I WAS TOLD, HAVE BEEN TOLD OVER AND OVER THE CHEQUE IS IN THE MAIL, AND I HAVE BEEN REFERRED TO SEVERAL PEOPLE WHO SEEM UNABLE TO HELP ME. WHAT ABOUT MY PAIN AND SUFFERING???? MY LANDLORD DOES NOT EVEN BELIEVE PAYMENT IS COMING ANYMORE. THE UNITED STATES TOLD ME TO SPEAK TO MY REP HERE. MY REP HERE WILL NOT SPEAK TO ME. TORONTO TOLD ME TO SPEAK TO CUSTOMER RELATIONS. CUSTOMER RELATIONS TOLD ME TO SPEAK TO ACCOUNTING. ACCOUNTING TOLD ME TO SPEAK TO CUSTOMER RELATIONS. WHAT A JOKE. THERE SHOULD HAVE BEEN ONE..AND ONLY ONE PERSON IN TORONTO, AFTER I COMPLAINED ABOUT THIS, WHO WAS ABLE AND CAPABLE TO HELP ME.INSTEAD..I WOUND UP IN A CIRCULAR NIGHTMARE, HEARING DIFFERENT THINGS FROM DIFFERENT PEOPLE..OR ..JUST DEALING WITH PEOPLE SAYING "IT'S NOT MY AREA"WELL, IT SHOULD HAVE BEEN SOMEONE'S AREA, AND IT SHOULD HAVE BEEN DEALT WITH A LONG TIME AGO. AND I SHOULD HAVE BEEN COMPENSATED FOR MY FRUSTRATION, PHONE CALLS THAT LEAD NOWHERE, AND THE LACK OF 380 DOLLARS IN MY LANDLORD'S HANDS 3 WEEKS AGO.HOWEVER, I AM ONE LITTLE PERSON, AND THEY ARE A MULTI=MILLION DOLLAR CORPORATION...SO IT'S ALL MOOT. THE LITTLE GUY LOSES..BIG SURPRISE!!!!!his incompetency in this matter has frustrated me beyond comprehension.I was told by him, there was nobody I could speak to in toronto when I asked that. he told me he cannot even communicated with toronto, and that there were no available numbers, that my refund had to be processed in pakistan or somewhere like that.I found numbers for toronto, on my own..and began contacting them on my own.I was given an email for a woman there..sent her several messages, and was told it would be taken care of.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is still no response from Pepsi as usual, they simply do not care about their customers and steal money from them.[redacted]Aadhya, Inc.[redacted]
[redacted]
[redacted]  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for this information.  Our Promotions department has been notified of this report.  We will look into this further and follow up with you soon.

Pepsi Consumer Relations attempted to reach out to [redacted] via the phone number he provided, but received notification that the number was not in service. A Consumer Relations representative emailed [redacted] notifying him that the information he provided has been reported to the...

appropriate teams. Replacement coupons were also send to [redacted] for the inconvenience.

The following consumers email address and information was removed from our listing and they will no longer receive emails.

I was able to make contact with the consumer and we were able to make resolution with coupons.  All is good on our end. Please let me know if you have any questions.  Thanks.[redacted]###-###-####

[redacted] called me today. He shared some additional information regarding the specific location of the machine.   He accepted replacement coupons and appreciated me reaching out to him. He'll receive those within ten days.   This file is closed on my end.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We reserached with our fulfillment center and have all the Baja or Bust prizes for [redacted] and family in process.  All prizes shold be received within the next three to four weeks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#&n**p;[redacted], and have determined that my complaint has NOT been resolved because:

[Youall I can say in closing is..shame on you pepsi, shame on you.I have been selling and consuming your product all my life.this
scenario was so badly mishandled. I have been working in the service
industry and ran big pu** in toronto. I have never witnessed such a
circular inexcusable waste of my time, my emotions and energy. this refund
should have been the simplest thing in the world to process..no
explanation whatsoever..3 weeks late, and I have been blacklisted..lol.
you, are the ones at fault. i
was never apologized to, I was led to believe this cheque was arriving
and it did not.&n**p; I was never sent to ANY appropriate person who could
help me with my issues. so yes..by the end, I was swearing and yelling.
this money may seem like nothing to you, but it is big to me right now,
and it was due, and promised to me over 3 weeks ago. you have turned me
into a liar. I told my landlord over 2 weeks ago it was in the mail (as i
was told it was), and you have turned me into a liar, which I am not. had someone..through
this entire process, treated me with respect and acted on my
frustration, I would not be at the breaking point I am right now. there
was nobody who would actually get me the money I was supposed to
receive over 3 weeks ago..money that is rightfully mine. and somehow in
the end, I am the culprit?? lol..I have spoken to the United States,
local rep, sent emails to toronto, spoken on the phone to toronto over
and over,
corporate people in new york, and finally the Revdex.com
because..I was getting NO help in this matter. the cheque is in the
mail??? the proverbial line.. was told that over 2 weeks ago.and now it
is being mailed the week of october [redacted]. that..is a friday..lol. the
week of?? why should I believe this when I was looking in my mailbox 15
days ago because it was supposed to arrive???no
acknowledgement whatsoever to the countless phone calls, checking
mailbox, promising my landlord. no apology for people telling me it was
in the mail, when it clearly was not. no apology for someone saying it
got sent to the wrong address, and then someone else saying..no..it is
coming to your address. it never came. no apology for all of my wasted
time and energy on the phone to no avail. three weeks past the time I
was told, and I still don't have MY money in hand..9 weeks of waiting
for a simple procedure. and I am being ignored by employees due to my
frustration. I HAVE EVERY RIGHT TO BE FRUSTRATED. and I deserve
compensation for my frustration. it was a simple process. send me my
money...did not happen.i
am
being treated like some kind of bully/lunatic because I have only fought
for what was rightfully mine. and each and every one of you gave me a
different story, lie or excuse. it's simple..or should have been. you
call customer complaints..my cheque is taking an unreasonable amount of
time and I am fed up..someone looks into it, takes care of it, issues
cheque and apologizes. when people realized 2 weeks ago, it was already a
week past the deadline promised, it should have been sent to me by
purolator...PERIOD.THAT..HOWEVER, IS NOT THE WAY IT PLAYED OUT. shame on you pepsi. however...THANK YOU SO MUCH TO THE Revdex.com FOR ASSISTING ME WITH THIS PROBLEM, MUCH APPRECIATED.
&n**p;
&n**p;
&n**p;
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]