Perfectly Posh

I went on today to buy Down with Dirt hand sanitizer put it in my cart and before I could put all my info in was told no longer available. That should not be since it was already in my cart. Also you allowed people to buy 12 at a time which is totally not good nowadays when everyone is trying to get hand sanitizer. And someone posted that they bought 24 of them. Not fair at all.

We recieved your letter that a complaint was filed on us obvously they didnt do there home work as we have hard core proof she was refunded we are not that type of business we are good people and we dont take peoples money to keep:) I am attaching PROOF SHE WAS REFUNDED LONG AGO SHE WAS BLOCKED FROM OUR GROUP BECASUE SHE WAS RUDE AND WE HAVE ZERO TOLERANCE FOR THAT;) I WILL ALSO PERSONALLY CALL MONDAY AM TO MAKE SURE YOU RECIVED THIS PROOF WE ONLY INVOICE THRU PAYPAL WHERE WE ARE PROTECTED AND PURELY SHOWS WE DONE OUR JOB SHE HAS LONG BEEN REFUNDED SHE NEEDS TO TAKE THIS UP WITH HER CREDIT CARD COMPANY NOT BLAME US AS WE DONE OUR JOB I WILL BE CALLING TO MAKE SURE THIS IS CLOSED AND PUT TO REST THANKS SO MUCH:) [redacted] p [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they follow throughFirst of all my account that the perks were not added to was under [redacted] @gmail.com, I was hosting a party for [redacted] The order not placed in my party was made by [redacted] and the cart number was [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I simply want a refund TODAY My Sales Rep has been telling me for almost months now that I will be getting a refund This is unacceptable business practice!! Your holding my money and it's costing me Sincerely, [redacted]

Case #: [redacted] Dear [redacted] , We would like to offer our sincerest apologies in the delay of a response, as it was only recently we were made aware that this request had gone unansweredWe value our customers and consultants alike and are disappointed to learn you have had a negative experience We would like the opportunity to make this right with youPlease contact our office by emailing [email protected] and will take the appropriate measures to issue a refund for the extra charges made to your cardWe appreciate your patience and again apologize for the inconvenience and very “un-pampering” experienceWe hope that future encounters with Posh will be significantly betterBest Regards, Perfectly Posh Home Office

Dear [redacted] ,We are very sorry to hear of this unfortunate eventWe value our consultants and customers alike, and we are disappointed to learn that you have had a negative experience with one of themWe strive to teach and encourage our consultants to conduct their businesses in moral and ethical ways while still mainainting their own voice and freedom as they use Perfectly Posh products to grow their own businessesOur consultants are Independent business women and men, and as such, we don't want to control every aspect of our consultants businessesWe only ask them to agree to, and adhere to, our simple Policies and Procedures, to act in good faith, and we encourage our Independent Consultants to be receptive to, and practice our positive business development techniques that we broadcastGiven the information that you have sent, we are inclined to internally investigate whether or not this particular consultant has violated any of our P&P'sIf we find that there was a violation, we will take appropriate disciplinary action as neededPlease send the screen shots and evidence that you have to [redacted] @perfectlyposh.comWith further evidence, we will do everything in our power to correct the wrongAgain, we apologize for your negative, and very "un - pampering" experienceWe hope that your future encounters with Posh will be significantly betterBest Regards,Perfectly Posh Home Office

***, I apologize you have felt this has not been resolved to your satisfactionWe will happily refund the additional fee you incurred for your shipping of $and $charged to you by your bankI apologize this did not happen at the initial time of your refundThe check will be sent to the address you have supplied to us on fileIf this address is not accurate please contact Revdex.com so they can correct the information provided to usAs it relates to our employees and the consultant you referencedWe have addressed the concerns you have provided and appreciate the feedbackWe are constantly striving to improve costumer experience Sincerely, Perfectly Posh Home Office

***,Thank you for giving us time to access this situationWe just simply wanted to understand all angles of this matter and get it resolved as quickly as possibleWe have contacted the consultant mentioned about this issue and she provided us with the documentation attached which shows the transactions that were placed under the card and the amount she refundedSince the consultant had refunded the money for your purchase, this situation should be resolvedThank you for reaching out to us and we hope all your future purchase are Poshtastic Perfectly Posh Home OfficeLaRaneK [redacted] Paralegal385-235-5631•larane.k [redacted] @perfectlyposh.comCheck out the Posh Catalog•CONFIDENTIALITY NOTICE This electronic mail transmission, and any documents, files, or previous e-mail messages attached to it, is intended only for the use of the person or entity to whom it is addressed and may contain information that is privileged, confidential, and/or exempt from disclosure under applicable lawIf you are not the intended recipient or a person responsible for delivering it to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution, use of any of the information, or the taking of action in reliance on the contents of the information contained in or attached to this transmission is STRICTLY PROHIBITEDIf you have received this transmission in error, please immediately notify the sender by telephone or return e-mail and delete the original transmission and its attachments without reading or saving it in any manner

We are currently in the process of refunding this customer for her purchase Products that are small do not currently have instructions for use on the actual packaging; they are online We are in compliance with all laws and regulations regarding this Even products that are hypoallergenic are not immune to having someone allergic to them We apologize greatly for her experience, and are thankful that this is the only case to date that we have heard of regarding this product.Thank you!Renee A [redacted] VP Business DevelopmentPerfectly Posh

Case #: [redacted] Dear [redacted] , We would like to offer our sincerest apologies in the delay of a response, as it was only recently we were made aware that this request had gone unansweredWe value our customers and consultants alike and are disappointed to learn you have had a negative experience We would like the opportunity to make this right with youPlease contact our office by emailing [email protected] and will take the appropriate measures to issue a refund for the products you did not receiveWe appreciate your patience and again apologize for the inconvenience and very “un-pampering” experienceWe hope that future encounters with Posh will be significantly betterBest Regards, Perfectly Posh Home Office

Dear [redacted] ,I am very sorry to learn that you have not received either of your orders yet! I am also sorry to learn that you have struggled to connect with our Support team! We strive to make each customer and consultant's experience with our staff and products one that is pampered and fun! I apologize that this experience has not lived up those standards We have been experiencing extremely high call volumes lately and therefore hold times have been longer than usualOur support team works tirelessly to ensure every customer's needs are met whether on the phone or via submitted requests online from consultantsThe quickest way to get a response and help from our support team is by having your consultant submit a support request onlineI have researched your orders and discovered that each of them haven't been able to fully process yet, because a few products have been placed on back-orderWe are currently in the process of finding an effective and scalable solution for our company to communicate to our customers and consultants when an item/order is placed on holdWe expect to find a long term resolution to this temporary inconvenience shortly! The good news is that you should expect to receive each of your orders very soon! Again, I am deeply sorry that your experience with the delayed orders was so frustratingPlease know that our staff is working diligently to ensure you get your orders as soon as possibleThank You

Dear [redacted] , I am sorry to hear of your delayed order! Our customer's satisfaction and experience with Perfectly Posh is of great value to us! We are always working very hard to ensure timely order processing and shipments, as well as clear and reliable communications with our consultants and customersI will make sure that your ordered is shipped as soon as possible! Thank You

Hi [redacted] ,I am sorry to hear that you have had trouble returning and receiving your refund for the Starter Kit that you orderedI am also sorry to hear that you have had trouble connecting with our customer support representativesI have sent your complaint to our Customer Support Manager and I can assure you that he will take great care of you and ! He will be reaching out to you shortly Thank you

Complaint: [redacted] I am rejecting this response because: I tried to contact the email address given and it came back undeliverableI attached a screenshot of the email showing it did not go through and it is signed by Posh Sincerely, [redacted]

Case #: [redacted] Dear ***, Thank you for your feedback on your recent party hosted with your Perfectly Posh ConsultantOur staff here at home office is looking into why your account was not properly updatedOur staff has made some great changes to improve the timeliness of resolving requestsWe do have some new staff in Consultant Support to meet the needs of our growing business and they green but working hard to get up to speedI realize working with someone more green and newer to Posh, takes more of your time and answers can often take longerI apologize we were not able to resolve this matter per what was communicated to you at that timeWe value consultants and consumers alike and would like to make this right for both you and your consultantCan you please reach out directly to [email protected] request has already been forwarded to them and they will be expecting to hear from youThank you for your patience in working with usBest Regards, Perfectly Posh Home Office

Hi ***, I sincerely apologize for the inconvenience and all the trouble that you have had to deal with in your efforts to receive your due commissions! I have urgently sent your message to one of our employee's that specializes in resolving customer/consultant complaintsYou should be contacted shortly to get this issue resolvedAgain my deepest apologies! Best Regards

Case #: [redacted] Dear ***, We would like to offer our sincerest apologies in the delay of a response, as it was only recently we were made aware that this request had gone unansweredWe value our customers and consultants alike and are disappointed to learn you have had a negative experienceWe would like the opportunity to make this right with youPlease contact our office by emailing [email protected] and will take the appropriate measures to issue a refund for the products you did not receiveWe appreciate your patience and again apologize for the inconvenience and very “un-pampering” experienceWe hope that future encounters with Posh will be significantly betterBest Regards, Perfectly Posh Home Office

Case #: [redacted] Dear [redacted] , We would like to offer our sincerest apologies in the delay of a response, as it was only recently we were made aware that this request had gone unansweredWe value our customers and consultants alike and are disappointed to learn you have had a negative experience We would like the opportunity to make this right with youPlease contact our office by emailing [email protected] and will take the appropriate measuresSince we do not have this starter kit still available, we will offer one of equal or lesser value for you to purchase for $We appreciate your patience and again apologize for the inconvenience and very “un-pampering” experienceWe hope that future encounters with Posh will be significantly betterBest Regards, Perfectly Posh Home Office

Case #: [redacted] Dear [redacted] , We would like to offer our sincerest apologies in the delay of a response, as it was only recently we were made aware that this request had gone unansweredWe value our customers and consultants alike and are disappointed to learn you have had a negative experienceWe would like the opportunity to make this right with youPlease contact our office by emailing [email protected] and will take the appropriate measures to issue a refund for the products you did not receiveWe appreciate your patience and again apologize for the inconvenience and very “un-pampering” experienceWe hope that future encounters with Posh will be significantly better.Best Regards, Perfectly Posh Home Office