Perfectly Posh

I checked with my credit card company and apparently it just now showed upI'm not sure what the issue was but I will be finding outMaybe it just took a little digging to resolve the issueThanks!

Case #: *** Dear ***, We would like to offer our sincerest apologies in the delay of a response, as it was only recently we were made aware that this request had gone unansweredWe value our customers and consultants alike and are disappointed to learn you have had a negative experience
with our productWe would like the opportunity to make this right with youIt’s our understanding you have been in touch with our legal teamIf you have further questions, please directly contact our office by emailing [email protected] as we would like to take the appropriate measures to resolve this concern with youWe again apologize for the inconvenience and very “un-pampering” experienceBest Regards, Perfectly Posh Home Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear ***, I am very sorry to hear that you did not receive a product that you paid for promptlyI am also sorry to learn that our Customer Service Representative was not able to remedy your situation with more information at the time of your concernOccasionally we have items that sell out
quickly and are placed on back orderIn the event that a situation like that occurs, we send the item in a separate shipment as soon as it becomes re-stockedIn this case the specific product that you are missing was not able to be restocked until very recentlyI have searched through our records and discovered that your ordered product has been shipped today and should arrive at your address within -business daysThe tracking number is *** USPS and it was shipped at 10:53am this morning. Thank You

***, I am sorry to hear that you are still disappointed with your experienceYour check has been mailed via USPS and the United States Postal Service does not provide tracking numbers with their mail that they deliverYour mail should be delivered by USPS standards this Wednesday - not last Wednesday, due to the Holidays and USPS working hours during the holidaysWe have done everything we can on our side to ensure that you receive your due amountThank you for your patience

Complaint: ***
I am rejecting this response because: *** does not equal *** was the name on the check, along with an address I've NEVER been associated withIn addition, the name on the credit card used is ***, which is the name you should have used to refund since you are refunding in place of the METHOD PAIDWhy you would not refund the same person who paid I have no idea
Sincerely,
*** ***

***,I have recently come across your message from the Revdex.com of Utah Regarding Complaint #***I wanted to personally reach out to you and offer my sincerest apologies! I am very sorry to hear that you did not receive your perks within an acceptable time period after placing your order. I
am also sorry to hear that you were unable to connect with our customer support in a positive wayAt Perfectly Posh, we strive to create a pampering and fun experience for our consultants and our customers alike and I hope that this single negative experience will not deter you in the futureWe can offer you perks as you wish, however looking in your order history, I do not see any order for $placed at any point in timeDo you have the names of the persons who failed to link their order with your party? We might be able to track their orders down to verify and prove the amount of the orderOr, do you have an exact order number that we can use to verify the order and amount?
We are currently working very hard to improve our processes while issuing Perks in the future I hope that in the future, you will be able to receive positive communication from our Support staff as we continue to grow and continue to create wonderful pampering products

Revdex.com:
I have reviewed and appreciate the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would still like my account deleted (please note I am NOT a consultant)
Sincerely,
* ***

Dear [redacted],I am very sorry to learn that you have not received either of your orders yet! I am also sorry to learn that you have struggled to connect with our Support team! We strive to make each customer and consultant's experience with our staff and products one that is pampered and fun!...

I apologize that this experience has not lived up those standards.  We have been experiencing extremely high call volumes lately and therefore hold times have been longer than usual. Our support team works tirelessly to ensure every customer's needs are met whether on the phone or via submitted requests online from consultants. The quickest way to get a response and help from our support team is by having your consultant submit a support request online. I have researched your orders and discovered that each of them haven't been able to fully process yet, because a few products have been placed on back-order. We are currently in the process of finding an effective and scalable solution for our company to communicate to our customers and consultants when an item/order is placed on hold. We expect to find a long term resolution to this temporary inconvenience shortly! The good news is that you should expect to receive each of your orders very soon! Again, I am deeply sorry that your experience with the delayed orders was so frustrating. Please know that our staff is working diligently to ensure you get your orders as soon as possible. Thank You

I personally called [redacted] to discuss her situation. When I told her the reason for my call our call was disconnected. I returned the call and left a message for her to call me back and let her know I would send her an email to establish communication. Thank you,Tina

[redacted],Thank you for giving us time to access this situation. We just simply wanted to understand all angles of this matter and get it resolved as quickly as possible. We have contacted the consultant mentioned about this issue and she provided us with the documentation attached which shows the...

transactions that were placed under the card and the amount she refunded. Since the consultant had refunded the money for your purchase, this situation should be resolved. Thank you for reaching out to us and we hope all your future purchase are Poshtastic.  Perfectly Posh Home OfficeLaRaneK[redacted]Paralegal385-235-5631•larane.k[redacted]@perfectlyposh....⇄ out the Posh Catalog•CONFIDENTIALITY NOTICE This electronic mail transmission, and any documents, files, or previous e-mail messages attached to it, is intended only for the use of the person or entity to whom it is addressed and may contain information that is privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient or a person responsible for delivering it to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution, use of any of the information, or the taking of action in reliance on the contents of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify the sender by telephone or return e-mail and delete the original transmission and its attachments without reading or saving it in any manner.

Hi [redacted], I sincerely apologize for the inconvenience and all the trouble that you have had to deal with in your efforts to receive your due commissions! I have urgently sent your message to one of our employee's that specializes in resolving customer/consultant complaints. You should be...

contacted shortly to get this issue resolved. Again my deepest apologies!  Best Regards

We had a major disruption in our shipping software. As compensation for the shipping delays, we sent free Perks points to every customer affected. We apologize for any inconvenience.Andrew *. M[redacted]Founder, PresidentPerfectly Posh, LLC

[redacted],  I apologize you have felt this has not been resolved to your satisfaction. We will happily refund the additional fee you incurred for your shipping of $5.95 and $1.95 charged to you by your bank. I apologize this did not happen at the initial time of your refund. The check will be sent to the address you have supplied to us on file. If this address is not accurate please contact Revdex.com so they can correct the information provided to us. As it relates to our employees and the consultant you referenced. We have addressed the concerns you have provided and appreciate the feedback. We are constantly striving to improve costumer experience.  Sincerely, Perfectly Posh Home Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they follow through. First of all my account that the perks were not added to was under [redacted]@gmail.com, I was hosting a party for [redacted]. The order not placed in my party was made by [redacted] and the cart number was [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I still haven't received my check.  I received a message on Friday that it had been sent out overnight but it had been returned due the area I live in not accepting overnight shipments.  That isn't true I contacting them back and let them know we receive overnight shipments daily and I know the delivery men/women and had it been sent out overnight on Thursday it wouldn't have already been returned to them.  I asked for a tracking number and was told I couldn't have one.  I was told it was resent and scheduled for delivery on Wednesday it wasn't received.   Every time I ask for a tracking number I am told there isn't one available.   I tried to call last night and speak to the woman who had emailed me; I was told she was gone for the day.  When I demanded to speak to someone who could help me a supervisor or someone I was told she just left.  I was told a message would be left for someone to call me.  I asked for a call by 11a CST it is 908 CST and I have yet to hear from anyone! 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because I simply want a refund TODAY.  My Sales Rep has been telling me for almost 2 months now that I will be getting a refund.  This is unacceptable business practice!! Your holding my money and it's costing me.
Sincerely,
[redacted]

Dear [redacted], I am sorry to hear that you are still missing your product! I have looked into your delayed order and I see that it has been on hold due to a product that is still on back order. I am also sorry to hear that you haven't been able to connect with our support team! We work to hard to...

ensure that each customer and consultant's experience with Perfectly Posh is one that is pampered and fun! So, I apologize that this particular experience wasn't ideal.  I have instructed one of our consultant support representatives to reach out to you to figure out a solution that best fits your needs. I truly hope that you will be pleased with the resolution and that you can quickly get back to pampering yourself with your fun new products! Best Regards