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Perfectly Posh Reviews (87)

Good morning [redacted] , Thank you for reaching out to Perfectly Posh regarding the name on your checkYou have mentioned that the name on the check is not associated with you, however, that is the name we have on your customer account (see screenshots)I'm not sure where the disconnect is because when my agent Baylee contacted you for the escalation call he ask if you were "***" and you responded, "yes"If [redacted] is not your name and you are unable to cash the check I do apologizeI'm happy to talk to our accounts payable department and see if we can make that changeBefore we can do that I will need you to go into your Perfectly Posh account and update your name to the correct name so you can cash the checkI'm happy to continue to work on this with you so we can get you the funds you deserveThank you,TinaConsultant Support Manager

Case #: [redacted] Dear [redacted] , We would like to offer our sincerest apologies in the delay of a response, as it was only recently we were made aware that this request had gone unansweredWe value our customers and consultants alike and are disappointed to learn you have had a negative experienceWe would like the opportunity to make this right with youPlease contact our office by emailing [email protected] so we can issue you a refund for the product and shippingYour feedback is important to us and we would appreciate the opportunity to ask you more about the product and your experience for educational purposesWe appreciate your patience and again apologize for the inconvenience and very “un-pampering” experienceWe hope that future encounters with Posh will be significantly betterBest Regards, Perfectly Posh Home Office

Case #: [redacted] Dear [redacted] , We would like to offer our sincerest apologies in the delay of a response, as it was only recently we were made aware that this request had gone unanswered. We value our customers and consultants alike and are disappointed to learn you have had a negative experience.... We would like the opportunity to make this right with you. Please contact our office by emailing [email protected] and will take the appropriate measures to issue a shipping refund for the delayed products. We appreciate your patience and again apologize for the inconvenience and very “un-pampering” experience. We hope that future encounters with Posh will be significantly better. Best Regards, Perfectly Posh Home Office

Dear [redacted] ,I am very sorry to hear about your troubles receiving your orderUpon seeing your complaint, I notified our Customer Support Management and requested that your issue be looked into and addressed promptlyYou should have already received a call or email addressing your concerns and fulfilling your needs; if you have not, please let me know and I will work rapidly to ensure that your requests are fulfilledI apologize for this inconvenience and I hope that this singular negative experience will not deter you from enjoying our pampering products in the futureWith warm regards I remain -

Case #: [redacted] Dear [redacted] , We would like to offer our sincerest apologies in the delay of a response, as it was only recently we were made aware that this request had gone unansweredWe value our customers and consultants alike and are disappointed to learn you have had a negative experience After reviewing your account, we see that you were able to get in touch with our consultant support and received a credit for the productsWe again apologize for the inconvenience and very “un-pampering” experienceWe hope that future encounters with Posh will be significantly betterBest Regards, Perfectly Posh Home Office

Complaint: [redacted] I am rejecting this response because:My order status has remained the same since 10/with no new updateI just had to fulfill obligations and place two new orders, and I do not have a lot of faith those will be received either Sincerely, [redacted]

I apologize your experience with Perfectly Posh has been so negative. I've just spoken to our accounts payable department and the address we had on file was your old address, that is where the check from Thursday was sentAccounts Payable is expressing a check todayAgain, I sincerely
apologize for the amount of time it has taken to get this resolved for you. Sincerely,TinaConsultant Support Manager

Case #: *** Dear ***, We would like to offer our sincerest apologies in the delay of a response, as it was only recently we were made aware that this request had gone unansweredWe value our customers and consultants alike and are disappointed to learn you have had a negative experienceWe would like the opportunity to make this right with youPlease contact our office by emailing [email protected] so we can issue you a refund for the product and shippingWe appreciate your patience and again apologize for the inconvenience and very “un-pampering” experienceWe hope that future encounters with Posh will be significantly betterBest Regards, Perfectly Posh Home Office

Case #: *** Dear ***, We would like to offer our sincerest apologies in the delay of a response, as it was only recently we were made aware that your request had gone unansweredWe value our customers and consultants alike and are disappointed to learn you have had a negative experience
We would like the opportunity to make this right with youPlease contact our office by emailing [email protected] and will take the appropriate measures to issue a refund for the products you did not receiveWe appreciate your patience and again apologize for the inconvenience and very “un-pampering” experienceWe hope that future encounters with Posh will be significantly betterBest Regards, Perfectly Posh Home Office

Complaint: ***
To Posh: Question: Has the issue been fixed? Anwser: No. Receipts from Posh still contain multiple errors. (Eg item ordered at a cost of $has a subtotal of $85, According to my calculations * != 85. The error is that items were ordered, not 1. Another example is that not all items ordered are on the receipt.)Result: I decline Posh's resolution that the issue is fixed. Mrs/Miss *** may complain all that she may about me not being a Posh consultant and that they should not provide me financial information about my Wife's business. Well Mrs/Miss ***, Check the Power of Attorney that I provided to your VP of Finance. That is all of the legal reason that you need to reply to me instead of my Wife. Why else would your VP of Finance send me files that contain CORRECT financial information? Yes, I did miss a call from your General Counselor, but you fail to mention that he missed my scheduled call to himTo quote from Mrs/Miss ***"We have done our best to work with Mr*** on resolving this matter, It's unfortunate he has not been more reasonable in his requested outcome". My unreasonable request is to have Posh actually follow simple multiplication rules? Really? We are talking simple math here. Posh reports that * = 85. How does Posh's obvious math errors make me "not reasonable"? Posh refuses to admit that they have reporting issues. Posh complains about me assisting them in fixing their issues. Posh says that they "have done their best ..." What? Exactly what have Posh done to resolve this? What Posh really needs to do is to start with admitting that there are issues followed by working on said issues. Mrs/Miss ***, have you ever seen the errors that I have pointed out to Posh? Obviously not, otherwise you would agree with me that Posh needs to fix their reporting issues. I challenge you to view the errors yourself and see how unreasonable you will become. Ask me for the images as I would bet that Posh will not allow you to view them. I will gladly close my complaint against Posh when they provide correct receipts. So help me help you, and get a developer into your web code to find out why the errors are there
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
Although your quick reply is much appreciated, I am rejecting this response because it is clearly a generically formatted response in which everything beyond the first sentence of each paragraph is most likely sent to all upset customersPlease provide actual dates as to when my orders will be shipped
Sincerely,
*** ***

To Whom It May Concern, Posh has been working with Mr*** to resolve this matterAll have been unsatisfactory to Mr***, who mind you is not a Posh ConsultantHe is inquiring about his wife's accountWhen we have arranged phone call times to discuss this matter he has not been available and then proceeds to reply in frustration that we are not doing our partMr*** is requesting financial information related to costumersPosh believes he is not entitled to such information. We have done our best to work with Mr*** on resolving this matterIt's unfortunate he has not been more reasonable in his requested outcome. Sincerely, LaRane K***Perfectly Posh Home Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***, I am sorry to hear that you have not yet received the products you have ordered! We are just as eager to get you your pampering supplies as you are to indulge in our products! It looks as though your order has been waiting on a back ordered item to arrive in stockI am also
sorry to hear that you have had trouble speedily connecting to our Consultant SupportWe have been recently experiencing high call volumes that require short wait periodI see that your order has shipped today and should reach it's final destination very soonYour tracking information is: *** I apologize for the delay!

* * ***,I have only recently come across your message from the Revdex.com of Utah Regarding Complaint #***I wanted to personally reach out to you and offer my sincerest apologies! I am very sorry to hear that you were unable to get in touch with a consultant or to connect with our customer
support! I understand that my response may be late considering the dates of your complaintAt Perfectly Posh, we strive to create a pampering and fun experience for our consultants and our customers alike and I hope that this single negative experience will not deter you in the future
We are constantly communicating with our consultants and leaders to educate everyone in the company if something has come up that will impact our customers and our Consultant and Customer Support team also works very hard to answer phones and emails as promptly as possibleSometimes our wait time on the phone is 2-hrs depending on how many people are calling in at the same timeWe are currently working very hard to make sure that our wait time continually decreasesI hope that in the future you will be able to receive clear and prompt communication from our company, and communication from our consultants as we continue to grow and continue to create wonderful pampering products. If you would still like to move forward with your account termination, I will need your CID number and the full name you used sign up as a consultant with, in order to complete the termination

Case #: *** Dear ***, We would like to offer our sincerest apologies in the delay of a response, as it was only recently we were made aware that this request had gone unansweredWe value our customers and consultants alike and are disappointed to learn you have had a negative experience
We see that you were able to get in touch with consultant support and received the $starter kit promotion and refund to your accountWe hope you have enjoyed the products in your kitWe appreciate your patience and again apologize for the inconvenience and very “un-pampering” experienceWe hope that future encounters with Posh will be significantly better Best Regards, Perfectly Posh Home office

***, Thank you for allowing us some time to look into this situation for youIn your complaint *** you reference having paid for something you did not receivedAfter some research we realized that this order number you are referring to remained as a cartWhich means the order
was paid for but was not fully submitted as a complete order numberAfter days of not submitting the order correctly the system automatically gives a refundSince the allotted number of days has past, the refund should have been receivedWe apologize for any inconveniences that this has caused you and hope to do business with you in the future. Thank you, LaRane

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will email the president directly with her nameThank you for your assistance!!!
Sincerely,
*** ***

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Address: Bowling Green, Kentucky, United States, 42104

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