Perfumebff

I am very happy to have found a hard to find perfume at perfumebff. I got lucky because it was the last one and my aunt was very happy with her gift.

I received a free upgrade to USPS priority mail from Perfumebff customer service.

This was my first order buy I will definitely be ordering again soon.

0 stars. Fraud and scam. I purchased perfume Sep 12th, waited for 2 months, nothing. Put my charges on dispute, after week got a wrong perfume size, didn't open that. Requested return label. Nothing. Called 10 times, emailed 10 times. Nothing. Sent it back, paid $10. SCAM, all of us need to seek a legal actions against the SCAMMER.

Review: I placed an order online with PerfumeBFF for a cologne for my husband for his upcoming Birthday, I ordered Creed Aventus 4 oz for $179.99 on 11/**/15 and I received in 2 days, however I found this cologne of such a good deal, since they sell it at [redacted] for $380, I did not open the box since it was a Brithday gift for my husband and his birthday is on 12/** until I was online and a message poped up with do not order from Perfumebff is a total phony, I read it and I ran upstairs to open the box without my husband's knowledge and sure the cologne has leaked into the box, the bottle was 3/4 full and it did not smell like Creed at all not even close it smells like Alcohol. We have bought Creed Aventus from Europe and we have a sample from [redacted].

I sure was very upset I never complain about purchases and I do order items online but never encounter this kind of problem, I felt like I was deceived by false product, I tried looking up their phone# so I can contact them, I sent an email on November **, 2015, I checked next day no reply, I sent another email on Dec *, 2015 asking for someone to call me since I called the number listed on their website, no live person answering the phone there was an answering machine asking to go to their website and file a return. I did so on 12/*/15 and I received a message from them as follows:

Messages from perfumebff are shown below. Click "Send Message" to reply.

RE: ORDER #[redacted] Dec 2015 @ 7:03 PM

PERFUMEBFF Said:

Returns are to be addressed as follows ..

BFF [redacted]

** Please notify us as soon as the item is in the mail ** and include a note with the order number and reason for return inside of box

I did send them a message from the beginning that I am demanding full refund. I did ask my husband to mail it to them, he did mail it back with priority mail 2 day with a confirmation of receipt, and he paid $14.55 for shipping.

I would like to have my full refund back, they only refunded $151 to my credit card, I do need a refund of the remaining $28.99 and $14.55 shipping fee for mailing the cologne back, further more this website need to be stopped from conducting business since their product is fake and phonyDesired Settlement: I would like to have my full refund back, they only refunded $151 to my credit card, I do need a refund of the remaining $28.99 and $14.55 shipping fee for mailing the cologne back, further more this website need to be stopped from conducting business since their product is fake and phony

Business

Response:

This order has been refunded according to policy .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I read their policy, and their policy saysm they will return teh item withing 15 days, they will deduct 10% for unopened package and 20% for opened packages, howver in my case I explained it several times for you and for them whey I did not open and return, I do not need to repeat myself, I did have to open the package to check if the cologne is real or fake and sure it was fake first and the cologne was 3/4 full and it had leaked in the box. I do not understand how these people are in business untill now. I also paid $14 to $15, I do not have the receipt with me right now, but I do have it at home where they should have offered to pay for the shipping and they did not per their message, but asked to ship to them. the money deducted from is neither 10% nor 20%, they deducted almost $30 and I also paid almost $15 for shipping. I still need my full refund back

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Hello, this order has been refunded according to policy.

Review: This company is a total scam!!! They claim to offer Brand Name/Designer fragrances at discounted prices. I purchased two 3.4 oz bottles of J'dore- by Christian Dior and they sent me cheap knockoffs of the original. The packaging appeared to look like the designer perfume, but upon further inspection of the bottles (and by the scent), they were clearly fake. They were cheap misrepresentations. Not only were they fakes, but one of the bottles leaked almost an ounce by the time I received the package. They will not respond to my emails regarding a refund and the phone # listed on their website goes straight to a generic voicemail. DO NOT do business with this company!!!! What a rip off. I spent hard earned money on what was supposed to be designer fragrances. I will do everything in my power to shut this company down for fraud.Desired Settlement: COMPLETE (immediate) refund of the PURCHASE PRICE- $119.98

Business

Response:

There is no question in this email and it should be deleted.

Review: This company is selling fake high end colognes as the real thing. They even try to make the packaging look authentic. There are several complaints on the [redacted].

When people can tell the difference of them being sold fake items, they return the product, which costs the buyer to return and then PerfumeBFF keeps part of your money as a restocking fee. They cannot charge a restocking fee, when they did not fulfill what they said they would sell and this is a win win situation for them. For everyone that returns, its a profit. For everyone that does not notice the scam, they are out all of that money as well.Desired Settlement: I want the remainder of the $14.00 that they have kept credited back to my credit card and I feel this company should be put out of business. Even the phone number that shows up on my credit card statement is going to an unknown person. Fraud all the way and needs to be stopped.

Business

Response:

This order has been refunded according to policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I have not received the full refund. There is no policy. If the company policy states that they are keeping a restocking fee..then the consumer should have a policy that states that if the error was on the companys fault, there is not a fee. The company clearly sent an item that was not the correct item. They sent a counterfeit item.This entire dispute is not solely on the $14 that they owe me for the restocking fee. The dispute is that the company is selling fake merchandise posed as the authentic item which is fraudulant. This complaint is also filed with [redacted] and US Customs for selling fake items and scamming consumers. I have disputed the amount not refunded.Next step will be filing a class action lawsuit from other customer complaints in order to have this fraudulant company shut down.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi, this order has been refunded. according to policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Perfume BFF did not refund the entire amount that they charged me. They are sg scammers and they know it. I cannot believe that the United States of America allows companies like this to operate. I will do my best efforts to have them shut down.

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Sincerely,

Review: I have been purchasing the perfume, "Hypnotic Poison" by Dior, for years. It's a somewhat pricy perfume so I was looking online for a better deal. I stumbled upon www.perfumebff.com and found what I was looking for. However, when I received the product, it was clearly fraudulent. The box appeared to be the same box but once I opened it, the bottle was not the same, it had the name of the perfume stamped on it (which was crooked), and it smelled nothing like the perfume. I immediately emailed the company. They stated that I could return the product for a full refund. According to their policy, it says that they will charge a 20% restocking fee for a opened product. Of course I had to open it to find the fake perfume within the real box. Also, they stated that they would refund the shipping cost if it was their error. Of course I find this to be their error since it was a fraudulent product. I have yet to be refunded for my shipping or the 20% restocking fee so I am out almost $20 for nothing but headaches and time spent at the post office.Desired Settlement: I would like my $16 back ($3 for the restocking fee and $13 for the shipping). I will not even mention the gas money I spent to return the perfume and the cost of the packaging supplies to ship it (box, shipping tape, bubble wrap).

Business

Response:

The business has responded. Please see below: in response to complaint [redacted] - [redacted] Case- this customer was refunded according to policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was refunded for the perfume, but their "policy" said that you wouldn't be charged for a restocking fee if it was their fault. I feel like it is their fault because I was sent a fraudulent perfume which was not what I ordered. I should not have to pay for a restocking fee for that and pay to ship it back. They're just ripping people off.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This customer has been refunded.

Review: Perfume BFF is selling fake perfume on line. I purchased "ADDICT" by [redacted] which I have worn for years and know the scent and how it wears and lasts on my body. [redacted] confirmed that Perfume BFF is NOT authorized to sell their perfume, and what they are selling is NOT manufactured by [redacted].

The [redacted] was difficult to deal with, as they offer returns for "unopened, unused" product. How would one know that it is fake without opening/using the product? I offered to return it only if they would pay for the return, as I do not want to risk paying for return and losing that money also.

The cost of the fake perfume purchase was: $67.49 which I would like to be reimbursed for, and I don't think this company should be permitted to remain in business and continue to rip off others.

Thank you,

[redacted]Desired Settlement: Refund and business charged with fraud and shut down

Business

Response:

Customer is to follow return instructions given.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The return policy states they accept unopened/unused product return within a designated time frame which has passed, as I was expecting my credit card company to handle this. They also charge a restocking fee. So, I would be incurring additional charges to return an illegal, counterfeit bottle of perfume. I had offered to return it is he sent a pre-paid label, which he refused to do. Also, I do not trust him to apply any credit if I return the fake perfume. This company is shady.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Refunded orders take up to 7 business days to reflect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no credit to my Visa from Perfume BFF as of 8:30 a.m. on 7/*/15.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Simply stated, PerfumeBFF sells counterfeit products, commits consumer fraud and violates intellectual property laws. I ordered Creed Aventus from PerfumeBFF. I was shipped Creed Green Irish Tweed. I did not open the package, as I expected I would have to return it. When I pointed out the error, the company said the correct product would arrive in a week -- they did not even ask me to return the original shipment. That made me suspicious about this company. After doing some research, I found scores of complaints against this company and its products. Sure enough, when the Creed Aventus arrived, I opened the packaged and quickly determined it was a counterfeit. The packaging did not match proper Creed packaging (the label was even peeling off) and the cologne itself smelled absolutely terrible -- like lighter fluid -- nothing at all like real Creed Aventus. The company only replied to my complaint with an email to return the product -- no mention of refund or otherwise. I will not pay to return a counterfeit product to this company. If the company wants the counterfeit product(s) back, it should send to me prepaid shipping materials. In any event, I expect a full refund immediately, whether the product(s) are returned are not. I have filed complaints with Creed (to enforce its rights) and with relevant law enforcement agencies. This company and Ed R[redacted] need to be shut down, at the very least. More appropriately, further action should be taken against them.

Review: hello,

I went on the perfumebff site and I bought a christian doir j'adore perfume when I received it, and it was a fake perfume while on the site it states as authentic products, and when I used this product I had sinus problems and itchiness in the skin, and when I checked the product out it confirmed to be a fake perfume, I contacted the seller his unreasonable, when ever I told to the seller I want a authentic perfume not something fake he refused to answer as per his site his selling the name of authentic perfume products while providing counterfeits.Desired Settlement: I want a authentic perfume product not a counterfeit product that cause health issues

Business

Response:

Hi, in regard to complaint [redacted] this customer is extremely combative and refuses to return the item therefore a refund does not apply. Numerous emails were sent to this customer with return info. Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Hello, I have even fallen sick in regards to this product I have not got any response on return just the sellers shipping address I wont send this item paying for shipping,plus I do not trust this seller what if after I send the item he doesn't issue me a refund? as per he has already proven himself to be a very cunning and not credible and plus I do not need a refund I need a REAL AUTHENTIC PRODUCT as per there site I do not have time to be going back and forth with sellers, if I paid for a authentic item I require a authentic perfume not a fake, hazardous item, and this seller is very rude I have emails as proof as well ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Again this customer acknowledged receiving the return information (numerous times) and refused to return the item. There will be no further correspondence with this individual.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Firstly the seller said to return to a address in [redacted] and I said I'm not gonna pay for shipping what if he dosent response and don't refund my money after? Then I don't have evidence of a hazardous perfume being sold to me not my money , why can't he just provide me with a authentic perfume? As his site states to be using brand names]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a product from this company based on the picture they had on their website. When I received their product, I noticed it was not the same product as they advertised (they are using an old picture of the product, but sent a newer version that I did not want). I contacted the company and asked for a refund. Their response was to send the product back to them and they provided an address. I informed them that their return policy states that they would pay for the return if it was their fault. They sent me the wrong product based on the picture they show, so it's their mistake (sent message on 04/**/15). Their response was that I would receive a return label within 24 hours (did not happen). They finally sent a return label two days later at 6:18 p.m. (well after all the post offices in my city are closed). They send the return label with an expiration and I cannot print it on Monday when the post offices are open again. They do not disclose the expiration label in their return policy. Seems it's just a scheme to discourage customers from return a product.Desired Settlement: I would like to return this product and receive a full refund, including shipping cost, since it was their misleading picture that prompted me to order the product.

Business

Response:

This customer has been addressed directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They have not provided a return label since they sent one that expired before I could take the item to the post office. They state they would send a label within 24 hours of my request. It took them over 48 hours to send the label, and they send it after all post offices are closed so that the label expires when you attempt to print it once the post offices open days later. I requested a replacement label since 05/**/15 and have yet to receive a response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A return label has been sent for this item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As of 08:40 a.m MST 05/**/15, the return label has not been received, still waiting.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I made a purchase of 4 different perfumes, where the product is described as original. However when I received the products they were counterfeit productsDesired Settlement: Full refund for all products purchased and an apology letter from the business for thinking that they can take advantage of costumers selling counterfeit products

Business

Response:

This issue has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not seeing the credit yet on my credit cards

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This customer refuses to return the order and is extremely combative. Seems to have their own agenda.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This Business Owner is clearly taking advantage of costumers selling counterfeit products as original. On his website it clearly states that all products are original. I have been advised by my credit card company and by the attorney's office not to return the products as it might became evidence in case I proceed processing the business. As I had already communicated to the business owner, I was humiliated and completely embarrassed among the people who I have gifted this products to. I want to make sure that Revdex.com helps me making justice as this is a crime.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased what was advertised as a 4ml bottle of Creed Aventus fragrance from this company for $166.99. Item was a fake. Called number on web site. ([redacted]). An unidentified man answered. Very rude and short. Asked whet I griot the number. Said he had nothing to do with the company and hung up. I was trying to obtain information on who do I contact. I sent an email with photos to the web site ([redacted]), as yet no response.Desired Settlement: I would like a refund minus price of the box, which was discarded. It was a gift. The recipient discarded the box.

Business

Response:

There is no need for this complaint. This person has yet to provide any trackable information related to the alleged order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the second time I have provided a photo of credit card statement page showing the company's name, date and money charged for the Creed Aventus. Also pictures of the fake bottle were attached to the email. They were informed that the respiant of the gift discarded the box and paper work prior to me seeing the bottle. ( Perfumebff was provided with the photos with the original email I sent to them.)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Credit card statement for purchasephoto of spray cap reading "CPEED"Bottle's black wrap not properly aligned photoBottle not level on bottom causing wobble.

Business

Response:

This was resolved prior to this notification.

Review: I bought a bottle of "original" Idole Armani from this website [redacted] When I received the product it had not only leaked out of the bottle during delivery it was also fake. It was the Armani's original box and bottle but the label was a sticker and peeling off. original Idole does not have a sticker as the label. I called client and the phone when strait to voice mail every time. When I emailed to asked to have my money returned the company adv I would need to ship back the bottle to them,I asked for a return label it was not offered. They sent me an email that I would receive my return label in 24 hours, 2 days later I received a returned label that was expired, advising if the label expired I would have to return the item at my own expense. When I emailed to complain about this the company said how could he work with me when I was acting like and animal. I continued to email and the company advised that he had my personal information and was going to contact, who he thought was my employer to get me in trouble. I still have not received a refund for my empty bottle of fake perfume.Desired Settlement: I want my refund for this fake product that was empty on arrival due to leaking during shipping.

Business

Response:

After multiple emails with return information this customer refuses to return the item in question. Extremely foul mouthed and does not stay on topic.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The client just said I have a foul mouth and to return the product. I am not paying more money to have this fake product sent back to [redacted]. I am turning it over to the general attorneys office along with all emails that I received showing that [redacted] threatened to use personal information to cause harm. This company should return my money ASAP!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

HI, in regard to this customer several attempts to relay the return information were made (which were acknowledged) however this person seeks conflict , not resolution. She is extremely foul mouthed and disrespectful. She seems to have a separate agenda and we will no longer correspond with this person.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

PerfumeBFF is sent a return label that expired in less than 24 hours and then wanted me to pay for return shipping on a fake, leaking crap product. I will not send that back to him because I will not lose any further money on this company. They also want to charge a 20% restocking fee to take the product back. PurfumBFF is worst company that I have every worked with and have the same complaints and situation on the web almost down to the letter. All I am asking for is my money back on a fake bottle of perfume so that I can purchase a REAL bottle.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,