We are sorry that you are unhappy with our new Easter basket design. Our copy clearly indicates that the handle does not stand up on its own. Our Merchandising Department added that notation so customers were well informed prior to purchasing. The item...
can be returned for a refund minus all shipping fees.
We are sorry that your mug arrived damaged. All orders are packaged to ensure they are delivered securely and as promised. A refund has been processed for the full price of the mug and we will adjust the balance of the shipping charges. Please allow 24-48...
hours for this transaction to post in the account. We also apologize for the delay and any inconvenience this situation has caused.
Thank you again for your recent order with PersonalizationMall.com. We did a review of the order and found the reason the Y in family was left off was due to the character limit restriction. The personalization field for the name box states you can have 18 characters...
- your personalization had 19 with the Y left off when the order was submitted. Our Merchandising Dept. tests each item to accomodate as much personalization as possible. There is not a way for this to be corrected - we do apoligize. If you wish to select a different ornament, we will be happy to extend a 50% discount.
This company has promised delivery of items with the extra payment of Holiday shipping. There are dozens of consumers, including myself, with complaints on their Facebook page with the same problem I am experiencing. The company sent our items with regular mail, not expedited. Therefore items will not be delivered before the holidays. Instead my item will be delivered 9 days after ordering.
Initial Business Response /* (1000, 5, 2014/03/04) */
[redacted]
We are very sorry that we did not meet our customers expectations on this order. We have received the item back and a full...
refund has been issued to the original form of payment. We also apologize for any inconvenience this may have caused.
We are sorry that you did not have a pleasant shopping experience with your last two orders. Our goal is to make things right and ensure customer satisfaction with every order we manufacture and ship. Courtesy store credits were given for both orders based on the...
cropping. Our Customer Relations Specialists were trying to make things right allowing the opportunity to order again - we are sorry that you feel you were mistreated. Your next store credit is available for immediate use and we apologize again for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Total dissatisfaction! Ordered a personalized towel for my son for a special occasion. The towel arrived with my sons name spelled wrong. I checked the proof thinking I made the error but the proof was correct. They made the mistake in the printing. I asked for a refund. First they wanted me to pay for the return, wait til they analyze it then maybe I will get a refund. It has been an ongoing email game til I filed a refund with PayPal. They proceeded to bombard my inbox with advertising. In the end for some reason I have yet to figure out the dispute was closed and dismissed. So I'm out 40 dollars with a towel that's misspelled.
I came across the PersonalizationMall website in a [redacted] search and went to the website. While browsing the site I never provided any personal information. Less than 30 minutes later I received an email to my work email address (which was open via [redacted] at the time I visited the website) with a message asking me to complete my order of the product I had been viewing on the website.
They have effectively stolen my personal information without my consent. That's a very ugly way to do business. Revdex.com, please do something about this.
Thank you again for your recent order with PersonalizationMall.com. We did check on the order for you and see that [redacted] delivered the package on 12-22-16. You should be all set. Please feel free to contact our Customer Relations Department toll-free at...
[redacted] if you do require any firther assistance. We apologize for the delay and any inconvenience this has caused.
Complaint: [redacted]
I am rejecting this response because:I would like a complimentary return shipping label. And no, it was no advertised honestly. The basket does not stand up on it'd own as pictured on your site.
Sincerely,
[redacted]
This place is a joke. I ordered Christmas cards on 12/7 and they didn't make it to my house until 12/23, even though they sent me a notification that my order had shipped on 12/8. What am I supposed to do with Christmas cards that NEED TO BE MAILED on 12/23? And, they sent out the order with NO ENVELOPES. Who sends out Christmas cards without a [redacted] envelope. It's very obviously a necessary part of the card giving experience. These were not only Christmas cards, they were a Christmastime announcement of my wife and I expecting a child. RUINED. LAME. Personalization Mall, you suck!
Complaint: [redacted]
I am rejecting this response because: I never communicated with [redacted] to make any change to the delivery. [redacted] has subsequently delivered other packages to the same address (purchased from a more reliable company) without incident. Personalization Mall is dishonest and unreliable. No resolution other than a full refund will be acceptable.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/06/05) */
Contact Name and Title: Jean [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We are sorry that our customer was not satisfied with her recent purchase from PersonalizationMall.com. Our customer was...
instructed that a store credit would be issued after the item was reviewed by our Quality Control Department. The return shipping was also included in the store credit.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no reason why I am being issued a store credit. I am entitled to my money back in the format in which I paid.
Final Business Response /* (4000, 12, 2015/06/22) */
Contact Name and Title: Jean [redacted]
Contact Phone: [redacted]
Our return policy was explained. We are sorry but we do not issue refunds on items that were manufactured and delivered correctly.
We are sorry that you received an item that was defective from PersonalizationMall.com. We had our Quality Control Department review the stocking image further and a replacement order has been issued. The new stocking will be shipped in 1-2 days. ...
We apologize for the delay and any inconvenience this situation has caused.
We are sorry that you were not satisfied with the necklace you recently received. This item is not personalized so we are able to accept it back for a refund back to the original form of payment. We do apologize for the miscommunication in prior email...
exchanges. We will notify you once the item has been received and your credit has been processed. We also apologize for any inconvenience this has caused.
We do apologize that you were unhappy with the overall quality of the bracelet recent received from PersonalizationMall.com. The images sent were reviewed and you have been refunded for the item. We are sorry for the delay resolving this for you and for any...
Complaint: [redacted]
I am rejecting this response because:THE 3 PHOTOS THAT I SENT SHOW AN OBVIOUS PROBLEM WITH QUALITY CONTROL!!!! IT IS DAMAGED BECAUSE THEY PUT IT IN THE WRONG SPOT AND NOW THE MAGNET WILL NOT STICK. THE RUG HAD BLACK MARKS ALL OVER IT AND THE SIGN CAME PURPLE AND DOES NOT MATCH THE OTHER GREEN ITEMS!!!!
Sincerely,
[redacted]
We are sorry that you are unhappy with our new Easter basket design. Our copy clearly indicates that the handle does not stand up on its own. Our Merchandising Department added that notation so customers were well informed prior to purchasing. The item...
can be returned for a refund minus all shipping fees.
We are sorry that your mug arrived damaged. All orders are packaged to ensure they are delivered securely and as promised. A refund has been processed for the full price of the mug and we will adjust the balance of the shipping charges. Please allow 24-48...
hours for this transaction to post in the account. We also apologize for the delay and any inconvenience this situation has caused.
Thank you again for your recent order with PersonalizationMall.com. We did a review of the order and found the reason the Y in family was left off was due to the character limit restriction. The personalization field for the name box states you can have 18 characters...
- your personalization had 19 with the Y left off when the order was submitted. Our Merchandising Dept. tests each item to accomodate as much personalization as possible. There is not a way for this to be corrected - we do apoligize. If you wish to select a different ornament, we will be happy to extend a 50% discount.
This company has promised delivery of items with the extra payment of Holiday shipping. There are dozens of consumers, including myself, with complaints on their Facebook page with the same problem I am experiencing. The company sent our items with regular mail, not expedited. Therefore items will not be delivered before the holidays. Instead my item will be delivered 9 days after ordering.
Complaint: [redacted]
I am rejecting this response because: ONCE THE MAGNET IS DAMAGED IT HAS A RIP IN IT- IT IS DAMAGED!!!!
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/03/04) */
[redacted]
We are very sorry that we did not meet our customers expectations on this order. We have received the item back and a full...
refund has been issued to the original form of payment. We also apologize for any inconvenience this may have caused.
We are sorry that you did not have a pleasant shopping experience with your last two orders. Our goal is to make things right and ensure customer satisfaction with every order we manufacture and ship. Courtesy store credits were given for both orders based on the...
cropping. Our Customer Relations Specialists were trying to make things right allowing the opportunity to order again - we are sorry that you feel you were mistreated. Your next store credit is available for immediate use and we apologize again for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Total dissatisfaction! Ordered a personalized towel for my son for a special occasion. The towel arrived with my sons name spelled wrong. I checked the proof thinking I made the error but the proof was correct. They made the mistake in the printing. I asked for a refund. First they wanted me to pay for the return, wait til they analyze it then maybe I will get a refund. It has been an ongoing email game til I filed a refund with PayPal. They proceeded to bombard my inbox with advertising. In the end for some reason I have yet to figure out the dispute was closed and dismissed. So I'm out 40 dollars with a towel that's misspelled.
I came across the PersonalizationMall website in a [redacted] search and went to the website. While browsing the site I never provided any personal information. Less than 30 minutes later I received an email to my work email address (which was open via [redacted] at the time I visited the website) with a message asking me to complete my order of the product I had been viewing on the website.
They have effectively stolen my personal information without my consent. That's a very ugly way to do business. Revdex.com, please do something about this.
Thank you again for your recent order with PersonalizationMall.com. We did check on the order for you and see that [redacted] delivered the package on 12-22-16. You should be all set. Please feel free to contact our Customer Relations Department toll-free at...
[redacted] if you do require any firther assistance. We apologize for the delay and any inconvenience this has caused.
Complaint: [redacted]
I am rejecting this response because:I would like a complimentary return shipping label. And no, it was no advertised honestly. The basket does not stand up on it'd own as pictured on your site.
Sincerely,
[redacted]
We do need to adhere to company policy - the order was filled correctly and the new order does not have the correct cards purchased.
This place is a joke. I ordered Christmas cards on 12/7 and they didn't make it to my house until 12/23, even though they sent me a notification that my order had shipped on 12/8. What am I supposed to do with Christmas cards that NEED TO BE MAILED on 12/23? And, they sent out the order with NO ENVELOPES. Who sends out Christmas cards without a [redacted] envelope. It's very obviously a necessary part of the card giving experience. These were not only Christmas cards, they were a Christmastime announcement of my wife and I expecting a child. RUINED. LAME. Personalization Mall, you suck!
Complaint: [redacted]
I am rejecting this response because: I never communicated with [redacted] to make any change to the delivery. [redacted] has subsequently delivered other packages to the same address (purchased from a more reliable company) without incident. Personalization Mall is dishonest and unreliable. No resolution other than a full refund will be acceptable.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/06/05) */
Contact Name and Title: Jean [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We are sorry that our customer was not satisfied with her recent purchase from PersonalizationMall.com. Our customer was...
instructed that a store credit would be issued after the item was reviewed by our Quality Control Department. The return shipping was also included in the store credit.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no reason why I am being issued a store credit. I am entitled to my money back in the format in which I paid.
Final Business Response /* (4000, 12, 2015/06/22) */
Contact Name and Title: Jean [redacted]
Contact Phone: [redacted]
Our return policy was explained. We are sorry but we do not issue refunds on items that were manufactured and delivered correctly.
We are sorry that you received an item that was defective from PersonalizationMall.com. We had our Quality Control Department review the stocking image further and a replacement order has been issued. The new stocking will be shipped in 1-2 days. ...
We apologize for the delay and any inconvenience this situation has caused.
We are sorry that you were not satisfied with the necklace you recently received. This item is not personalized so we are able to accept it back for a refund back to the original form of payment. We do apologize for the miscommunication in prior email...
exchanges. We will notify you once the item has been received and your credit has been processed. We also apologize for any inconvenience this has caused.
We do apologize that you were unhappy with the overall quality of the bracelet recent received from PersonalizationMall.com. The images sent were reviewed and you have been refunded for the item. We are sorry for the delay resolving this for you and for any...
inconvenience this situation may have caused.
Complaint: [redacted]
I am rejecting this response because:THE 3 PHOTOS THAT I SENT SHOW AN OBVIOUS PROBLEM WITH QUALITY CONTROL!!!! IT IS DAMAGED BECAUSE THEY PUT IT IN THE WRONG SPOT AND NOW THE MAGNET WILL NOT STICK. THE RUG HAD BLACK MARKS ALL OVER IT AND THE SIGN CAME PURPLE AND DOES NOT MATCH THE OTHER GREEN ITEMS!!!!
Sincerely,
[redacted]