Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good morning [redacted] Customer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I have personally monitored this phone call, and I sincerely apologize, and agree it could have been...
handled in a much more professional manner. Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. It shows that we sent a validation notice on 8-14-14 to the address of[redacted], which gave you options to resolve the account, together with your right to dispute the debt within 30 days. Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency. Therefore, we do not have immediate access to the documents requested. DRS must submit a formal request for the files, which may take a while. Taking the consumer’s time into consideration, DRS will not leave this request open indefinitely. The consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office. By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this account. Regarding the statute of limitations or time barred debts; these are still considered valid debts. The statute of limitations simply is the time frame the original creditor can report a debt to an individual’s credit or take legal action against the consumer to retrieve the debt. In this case the original creditor ([redacted] [redacted]) has chosen a 3rd option, which is to sell the debt into collections to recoup their losses. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status, and we will submit to have your funds reimbursed, and it takes up 3-5 business days. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. Please feel free to contact me directly[redacted].[redacted] Compliance Auditor
Revdex.com Case #: [redacted]
Customer service is our top priority, and we
appreciate your bringing this to our attention. Typically, the original
creditor will exhaust their collection attempts, and sell the defaulted account
to a collection agency like Dynamic Recovery Solutions. In the
collections industry our client may sell their unpaid accounts several times
and to several different businesses over the years. Due to several business
exchanges, it is possible that a mistake could have been made by erroneously
contacting the wrong person, and we sincerely apologize for any inconvenience
this may have caused on your behalf. We have also taken the necessary
steps to ensure your consumer report has been updated, if applicable. Per
company policy when a complaint of this nature is received, the account is
placed in a "cease & desist" status. Also, your account has been
CLOSED in our office, and no further contact from Dynamic Recovery Solutions
regarding this matter. If you have any further questions or
concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
UI";">Dynamic Recovery Solutions (DRS) has received
the consumer's concern regarding deleting an account from their consumer
report. DRS is a legitimate third party collection agency that
collects on past due accounts for our clients. The account in our office under
the consumers name is owned by our client [redacted] does adhere to all FCRA guidelines and unfortunately does not delete
accounts from the consumer’s credit bureau report.
Per company policy when a complaint of this nature is received, the
account is placed in a "cease & desist" status. Also, the account
has been CLOSED in our office, and no further contact from Dynamic Recovery
Solutions regarding this matter. If the consumer has any further questions or
concerns, we encourage them to contact our customer service department at
[redacted] or our toll free telephone number at [redacted].
RE: Revdex.com Case #[redacted] Dear [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years....
Due to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalf. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. With Best Regards, [redacted] Compliance Auditor[redacted]
Revdex.com Case #: [redacted]
Dynamic
Recovery Solutions has been made aware of the consumer's dispute regarding the alleged account. It appears that the alleged account was referred to...
Dynamic Recovery
Solutions on 18 November 2014, sold into collections on 29 May 2007 by the original
creditor for non-payment, which appears to have been a [redacted] credit card originally. Dynamic Recovery Solutions sent the consumer on 5 December 2014 to [redacted] which offers the consumer the ability to dispute the account, and cease any further communication with the consumer. The consumer apparently received this notification as he made an online written dispute to our customer service department on 12 December 2014. Dynamic Recovery Solutions just wanted to clarify the mailing as the consumer states that we would not provide any information, while in fact, the consumer insisted on not receiving any further correspondence as the agent was trying to verify the consumers current address to send verification of the debt.
Dynamic Recovery Solutions also accepts verbal cease & desist, and this office has no affiliation with any entity named "Alexander and Associates out of Kansas. Dynamic Recovery Solutions corporate office is lodged in South Carolina. Dynamic Recovery Solutions is not a litigious company, and would not by any means made the implication of placing any type of lien on property.
Customer
service is our TOP priority, and our representatives are trained to be
professional and follow all guidelines required by federal and state laws and
regulations. I have personally monitored these calls, and the agent never made any threats or demand for payment by credit card or any other method of payment.
Per
company policy when a complaint of this nature is received, the account is
placed in a "cease & desist" status. Also, the account has been
CLOSED in our office, and no further contact from Dynamic Recovery Solutions
regarding this matter.
Dynamic
Recovery Solutions hours of operation are: Monday - Friday 8:00 am till 9:00 pm
EST local time, and Saturday from 9:00 am till 1:00 pm EST local time. If
the consumer has any further questions or concerns, we encourage them to
contact our customer service department at [redacted] or
our toll free telephone number at [redacted]
RE: [redacted], Complaint ID#[redacted]
'serif'; mso-bidi-font-size: 12.0pt;"> Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
We have exhausted all avenues in locating an account for Mr. [redacted] based on the information provided.If Mr. [redacted] could provide DRS with more information we would be more than happy to search our
records.
Thank...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me......but does that mean they admit that it was not a legitimate claim???? What about them having all of of personal information and how did they get it!? Thanks so much.
Regards,
[redacted]
This company is nothing more than an criminal business. They're obtaining phone numbers illegally through medical records of listed emergency contacts. These phone numbers are cell phones and should not be contacted either. Also, they hide their numbers to make it look like a local call when it's really not.
We have contacted a lawyer and are letting the lawyer handle it. The debt is less than the fine for the calls to the cell phones! Too funny!
Revdex.com Case #: [redacted]
Dynamic Recovery
Solutions received the consumer’s complaint regarding no knowledge of the
alleged debt....
The account information that was forwarded to Dynamic Recovery
Solutions lists the last payment on 16 February 2010, and due to non-payment it
was sold into collections on 15 August 2010. The alleged debt was placed with
DRS for servicing on 11 September 2014. It is certainly not the intent of
DRS to purposely annoy or harass any consumer who does not desire any
communication with our firm. DRS requested to have the consumer report updated
accordingly on 1-14-2015. Typically, this process can take 5-7 business days.
Dynamic Recovery
Solutions made several attempts to reach the consumer to no avail via voice mail
messages, and correspondence sent to address on file. DRS gladly accept verbal
cease & desist to accommodate the consumer. This process can only occur if we
speak with the consumer, and they advise to cease & desist verbally. The consumer at one point made an incoming call to our office, and spoke with a representative on 29 January 2015, and disputed the account at that time.
Per company policy when
a complaint of this nature is received, the account is placed in a "cease
& desist" status. Also, the account has been CLOSED in our office, and
no further contact from Dynamic Recovery Solutions regarding this matter.
Dynamic Recovery
Solutions hours of operation are: Monday - Friday 8:00 am till 9:00 pm EST
local time, and Saturday from 9:00 am till 1:00 pm EST local time. If the
consumer has any further questions or concerns, we encourage them to contact
our customer service department at [redacted] or
our toll free telephone number a[redacted].
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact.
Per company policy when a complaint of this nature is
received, we cease all activity on the account in our office and the file is
returned to our client.
If [redacted]
has any further questions or concerns, we encourage her to contact our Chief
Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am acceptable of what they sent me as long as I am definitely removed from their list as this is not my account and do not want any further action taken.
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE:[redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case DRS does apologize for any undue stress our contact may have caused.
DRS did receive the consumer’s letter and according to our records the consumer has not been contacted since the date it was received (2/7/14). DRS has ceased communications with the consumer in compliance with the Fair Debt Collection Practices Act (FDCPA), as of the above date. If the consumer is still receiving contact after this date please ask them to provide the number, as it may be connected to another account.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Be careful with this "Company". They randomly called me about a defaulted [redacted] Wireless account, and said I owed them $150 (had [redacted] 3 years ago). So, I called [redacted] myself and was told they received my last payment and I had a zero balance. Seems like scam. Worst part about it is, they knew details about my credit report. This company is blasted all over the web about being a scam; just be careful if they call.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I don't know whonthisccredotorviscso I cantbprovidecyou with any info it is a scam or someone has used my identity
Regards,
[redacted]
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Customer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and...
state laws and regulations. I have personally monitored this phone call, and I sincerely apologize for the behavior of the agent who handled the call. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. With Best Regards, [redacted] Compliance Auditor[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,[redacted]I reject the offer because it does not say in detail what appropriate measures will be taken. My solution was take DRS is to inform the credit reporting agencies to remove this entry from their reports so that their entry is never there.If this is not possible, DRS is to inform the credit reporting agencies that this is an error completely on the part of DRS.
February 19, 2014
'Times New Roman', 'serif';">[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) has only been able to contact the consumer once on 11/22/13. After this conversation the consumer mailed his dispute letter which DRS received on 12/26/13. In accordance with the Fair Debt Collection Practices Act (FDCPA) DRS ceased collection efforts, until the requested information could be provided. Therefore DRS is not actively pursuing the consumer for this balance. If this is not fact please ask the consumer to provide the number that we called them on after 11/22/13 as it needs to be marked as “Do Not Call” in our system.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with a notation of this complaint. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good morning [redacted] Customer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I have personally monitored this phone call, and I sincerely apologize, and agree it could have been...
handled in a much more professional manner. Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. It shows that we sent a validation notice on 8-14-14 to the address of[redacted], which gave you options to resolve the account, together with your right to dispute the debt within 30 days. Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency. Therefore, we do not have immediate access to the documents requested. DRS must submit a formal request for the files, which may take a while. Taking the consumer’s time into consideration, DRS will not leave this request open indefinitely. The consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office. By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this account. Regarding the statute of limitations or time barred debts; these are still considered valid debts. The statute of limitations simply is the time frame the original creditor can report a debt to an individual’s credit or take legal action against the consumer to retrieve the debt. In this case the original creditor ([redacted] [redacted]) has chosen a 3rd option, which is to sell the debt into collections to recoup their losses. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status, and we will submit to have your funds reimbursed, and it takes up 3-5 business days. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. Please feel free to contact me directly[redacted].[redacted] Compliance Auditor
Revdex.com Case #: [redacted]
Customer service is our top priority, and we
appreciate your bringing this to our attention. Typically, the original
creditor will exhaust their collection attempts, and sell the defaulted account
to a collection agency like Dynamic Recovery Solutions. In the
collections industry our client may sell their unpaid accounts several times
and to several different businesses over the years. Due to several business
exchanges, it is possible that a mistake could have been made by erroneously
contacting the wrong person, and we sincerely apologize for any inconvenience
this may have caused on your behalf. We have also taken the necessary
steps to ensure your consumer report has been updated, if applicable. Per
company policy when a complaint of this nature is received, the account is
placed in a "cease & desist" status. Also, your account has been
CLOSED in our office, and no further contact from Dynamic Recovery Solutions
regarding this matter. If you have any further questions or
concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
#[redacted] Expires 1/31/15
UI";">Dynamic Recovery Solutions (DRS) has received
the consumer's concern regarding deleting an account from their consumer
report. DRS is a legitimate third party collection agency that
collects on past due accounts for our clients. The account in our office under
the consumers name is owned by our client [redacted] does adhere to all FCRA guidelines and unfortunately does not delete
accounts from the consumer’s credit bureau report.
Per company policy when a complaint of this nature is received, the
account is placed in a "cease & desist" status. Also, the account
has been CLOSED in our office, and no further contact from Dynamic Recovery
Solutions regarding this matter. If the consumer has any further questions or
concerns, we encourage them to contact our customer service department at
[redacted] or our toll free telephone number at [redacted].
RE: Revdex.com Case #[redacted] Dear [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years....
Due to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalf. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. With Best Regards, [redacted] Compliance Auditor[redacted]
Revdex.com Case #: [redacted]
Dynamic
Recovery Solutions has been made aware of the consumer's dispute regarding the alleged account. It appears that the alleged account was referred to...
Dynamic Recovery
Solutions on 18 November 2014, sold into collections on 29 May 2007 by the original
creditor for non-payment, which appears to have been a [redacted] credit card originally. Dynamic Recovery Solutions sent the consumer on 5 December 2014 to [redacted] which offers the consumer the ability to dispute the account, and cease any further communication with the consumer. The consumer apparently received this notification as he made an online written dispute to our customer service department on 12 December 2014. Dynamic Recovery Solutions just wanted to clarify the mailing as the consumer states that we would not provide any information, while in fact, the consumer insisted on not receiving any further correspondence as the agent was trying to verify the consumers current address to send verification of the debt.
Dynamic Recovery Solutions also accepts verbal cease & desist, and this office has no affiliation with any entity named "Alexander and Associates out of Kansas. Dynamic Recovery Solutions corporate office is lodged in South Carolina. Dynamic Recovery Solutions is not a litigious company, and would not by any means made the implication of placing any type of lien on property.
Customer
service is our TOP priority, and our representatives are trained to be
professional and follow all guidelines required by federal and state laws and
regulations. I have personally monitored these calls, and the agent never made any threats or demand for payment by credit card or any other method of payment.
Per
company policy when a complaint of this nature is received, the account is
placed in a "cease & desist" status. Also, the account has been
CLOSED in our office, and no further contact from Dynamic Recovery Solutions
regarding this matter.
Dynamic
Recovery Solutions hours of operation are: Monday - Friday 8:00 am till 9:00 pm
EST local time, and Saturday from 9:00 am till 1:00 pm EST local time. If
the consumer has any further questions or concerns, we encourage them to
contact our customer service department at [redacted] or
our toll free telephone number at [redacted]
RE: [redacted], Complaint ID#[redacted]
'serif'; mso-bidi-font-size: 12.0pt;"> Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Quality Assurance Coordinator
Dynamic Recovery Solutions
[redacted]
We have exhausted all avenues in locating an account for Mr. [redacted] based on the information provided.If Mr. [redacted] could provide DRS with more information we would be more than happy to search our
records.
Thank...
you
[redacted]
Compliance Team Lead
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me......but does that mean they admit that it was not a legitimate claim???? What about them having all of of personal information and how did they get it!? Thanks so much.
Regards,
[redacted]
This company is nothing more than an criminal business. They're obtaining phone numbers illegally through medical records of listed emergency contacts. These phone numbers are cell phones and should not be contacted either. Also, they hide their numbers to make it look like a local call when it's really not.
We have contacted a lawyer and are letting the lawyer handle it. The debt is less than the fine for the calls to the cell phones! Too funny!
Revdex.com Case #: [redacted]
Dynamic Recovery
Solutions received the consumer’s complaint regarding no knowledge of the
alleged debt....
The account information that was forwarded to Dynamic Recovery
Solutions lists the last payment on 16 February 2010, and due to non-payment it
was sold into collections on 15 August 2010. The alleged debt was placed with
DRS for servicing on 11 September 2014. It is certainly not the intent of
DRS to purposely annoy or harass any consumer who does not desire any
communication with our firm. DRS requested to have the consumer report updated
accordingly on 1-14-2015. Typically, this process can take 5-7 business days.
Dynamic Recovery
Solutions made several attempts to reach the consumer to no avail via voice mail
messages, and correspondence sent to address on file. DRS gladly accept verbal
cease & desist to accommodate the consumer. This process can only occur if we
speak with the consumer, and they advise to cease & desist verbally. The consumer at one point made an incoming call to our office, and spoke with a representative on 29 January 2015, and disputed the account at that time.
Per company policy when
a complaint of this nature is received, the account is placed in a "cease
& desist" status. Also, the account has been CLOSED in our office, and
no further contact from Dynamic Recovery Solutions regarding this matter.
Dynamic Recovery
Solutions hours of operation are: Monday - Friday 8:00 am till 9:00 pm EST
local time, and Saturday from 9:00 am till 1:00 pm EST local time. If the
consumer has any further questions or concerns, we encourage them to contact
our customer service department at [redacted] or
our toll free telephone number a[redacted].
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact.
Per company policy when a complaint of this nature is
received, we cease all activity on the account in our office and the file is
returned to our client.
If [redacted]
has any further questions or concerns, we encourage her to contact our Chief
Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am acceptable of what they sent me as long as I am definitely removed from their list as this is not my account and do not want any further action taken.
Thank you.
February 24, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE:[redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case DRS does apologize for any undue stress our contact may have caused.
DRS did receive the consumer’s letter and according to our records the consumer has not been contacted since the date it was received (2/7/14). DRS has ceased communications with the consumer in compliance with the Fair Debt Collection Practices Act (FDCPA), as of the above date. If the consumer is still receiving contact after this date please ask them to provide the number, as it may be connected to another account.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Be careful with this "Company". They randomly called me about a defaulted [redacted] Wireless account, and said I owed them $150 (had [redacted] 3 years ago). So, I called [redacted] myself and was told they received my last payment and I had a zero balance. Seems like scam. Worst part about it is, they knew details about my credit report. This company is blasted all over the web about being a scam; just be careful if they call.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I don't know whonthisccredotorviscso I cantbprovidecyou with any info it is a scam or someone has used my identity
Regards,
[redacted]
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Customer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and...
state laws and regulations. I have personally monitored this phone call, and I sincerely apologize for the behavior of the agent who handled the call. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. With Best Regards, [redacted] Compliance Auditor[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,[redacted]I reject the offer because it does not say in detail what appropriate measures will be taken. My solution was take DRS is to inform the credit reporting agencies to remove this entry from their reports so that their entry is never there.If this is not possible, DRS is to inform the credit reporting agencies that this is an error completely on the part of DRS.
February 19, 2014
'Times New Roman', 'serif';">[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) has only been able to contact the consumer once on 11/22/13. After this conversation the consumer mailed his dispute letter which DRS received on 12/26/13. In accordance with the Fair Debt Collection Practices Act (FDCPA) DRS ceased collection efforts, until the requested information could be provided. Therefore DRS is not actively pursuing the consumer for this balance. If this is not fact please ask the consumer to provide the number that we called them on after 11/22/13 as it needs to be marked as “Do Not Call” in our system.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with a notation of this complaint. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]