Pet's Best Insurance Services

My wife and I had a health insurance plan for our pet cat whom we adopted and unfortunately she passed away from a disease. We filed a claim for our vet bills and the insurance plan we had claimed to reimburse me 80 percent the money we paid for the vet bills. They have yet to file and process our claim and are no claiming that the condition my cat was diagnosed with was preventable which is not true and there is no way we could prove the medical history of the cat because we had only had her for 6 months and the humane society we adopted her from only had her for weeks prior to us adopting her.
Bottom line is the insurance company is trying not to hold up their end of insurance plan that we had paid for.

They raised my premium 500 dollars for no reason at all they changed my deductible from 200 to 500 and my co pay from 20 percent to 30 percent and my premium was 577.00 per dog 200 dollar deductible with a 20% copay to 577.00 dollar with a 500 dollar deductible to a 30% copay I called and asked why they said they changed under writer’s and if I wanted back to 200 deductible and 20% it would be about 1,100 per dog that’s a 500 dollar difference and I never had a claim anything I submitted was always was told it wasn’t covered

I had the most horrible experience with Isis, was the representative name. I simply contact company through a live chat, and I wish I had not done such. I was discriminated, belittle, treated in the most unethical, unprofessional I have ever encountered in my past years with any company. Literally a click away from signing up and paying for the year so my furbaby would be covered and healthy. Isis MADE SURE to make it VERY UNPLEASANT for me. Insulted me and my furbaby by comparing her to a car, honestly I really don't care how they train you, that's not why I am paying for service, but WHAT I DO CARE ABOUT is when you start acting careless, and robotic just repeating what you were told, instead of being considerate and listen to my needs instead of hurrying up to make a sale. Because noatter what ISIS I was not going to sign up with you, unfortunately Sarah was not available when I called and I was stuck with you Isis.. Isis you stated that this pet insurance at pest best it's not for me, my question to you how is that so, and why are you making the determination. Because Sarah was doing a great job convincing me that pest best was the best, BUT I am starting to think twice, and if I am already having a HORRIBLE experience with this company, I can only imagine when I actually need their services how is my furbaby and I going to get treated. I am in tears writing this just so in disbelief how Isis treated my furbaby and I.. I will make sure to post on Yelp my review, along with screen shots of how the conversation was between I and Isis. DO NOT USE THIS COMPANY, I have looked at pets plan and embrace and their customers service, and ethics have been on point.. I spoke with Tamara and she apologized, but towards end of conversation I am expressing to her how important it is for me, my furbaby has insurance as soon as possible. Tamara guaranteed Sarah will be calling me back on Monday to discuss my incident , and hoping that the company along with Sarah, Tamara, and Isis find a way to make my experience a pleasurable one.. if I am not satisfied with the outcome, I will definitely make sure to come back to my post to give everyone an update. I truly hope pest best handles this situation in the most delicate and in a timely manner.. from a very DISAPPOINTED momma.. and mind you just contacted pest best for a few questions, and I was discriminated

They raised my premium 500 dollars for no reason at all they changed my deductible from 200 to 500 and my co pay from 20 percent to 30 percent and my premium was 577.00 per dog 200 dollar deductible with a 20% copay to 577.00 dollar with a 500 dollar deductible to a 30% copay I called and asked why they said they changed under writer’s and if I wanted back to 200 deductible and 20% it would be about 1,100 per dog that’s a 500 dollar difference and I never had a claim anything I submitted was always was told it wasn’t covered

I had the most horrible experience with Isis, was the representative name. I simply contact company through a live chat, and I wish I had not done such. I was discriminated, belittle, treated in the most unethical, unprofessional I have ever encountered in my past years with any company. Literally a click away from signing up and paying for the year so my furbaby would be covered and healthy. Isis MADE SURE to make it VERY UNPLEASANT for me. Insulted me and my furbaby by comparing her to a car, honestly I really don't care how they train you, that's not why I am paying for service, but WHAT I DO CARE ABOUT is when you start acting careless, and robotic just repeating what you were told, instead of being considerate and listen to my needs instead of hurrying up to make a sale. Because noatter what ISIS I was not going to sign up with you, unfortunately Sarah was not available when I called and I was stuck with you Isis.. Isis you stated that this pet insurance at pest best it's not for me, my question to you how is that so, and why are you making the determination. Because Sarah was doing a great job convincing me that pest best was the best, BUT I am starting to think twice, and if I am already having a HORRIBLE experience with this company, I can only imagine when I actually need their services how is my furbaby and I going to get treated. I am in tears writing this just so in disbelief how Isis treated my furbaby and I.. I will make sure to post on Yelp my review, along with screen shots of how the conversation was between I and Isis. DO NOT USE THIS COMPANY, I have looked at pets plan and embrace and their customers service, and ethics have been on point.. I spoke with Tamara and she apologized, but towards end of conversation I am expressing to her how important it is for me, my furbaby has insurance as soon as possible. Tamara guaranteed Sarah will be calling me back on Monday to discuss my incident , and hoping that the company along with Sarah, Tamara, and Isis find a way to make my experience a pleasurable one.. if I am not satisfied with the outcome, I will definitely make sure to come back to my post to give everyone an update. I truly hope pest best handles this situation in the most delicate and in a timely manner.. from a very DISAPPOINTED momma.. and mind you just contacted pest best for a few questions, and I was discriminated

They raised my premium 500 dollars for no reason at all they changed my deductible from 200 to 500 and my co pay from 20 percent to 30 percent and my premium was 577.00 per dog 200 dollar deductible with a 20% copay to 577.00 dollar with a 500 dollar deductible to a 30% copay I called and asked why they said they changed under writer’s and if I wanted back to 200 deductible and 20% it would be about 1,100 per dog that’s a 500 dollar difference and I never had a claim anything I submitted was always was told it wasn’t covered

I had the most horrible experience with Isis, was the representative name. I simply contact company through a live chat, and I wish I had not done such. I was discriminated, belittle, treated in the most unethical, unprofessional I have ever encountered in my past years with any company. Literally a click away from signing up and paying for the year so my furbaby would be covered and healthy. Isis MADE SURE to make it VERY UNPLEASANT for me. Insulted me and my furbaby by comparing her to a car, honestly I really don't care how they train you, that's not why I am paying for service, but WHAT I DO CARE ABOUT is when you start acting careless, and robotic just repeating what you were told, instead of being considerate and listen to my needs instead of hurrying up to make a sale. Because noatter what ISIS I was not going to sign up with you, unfortunately Sarah was not available when I called and I was stuck with you Isis.. Isis you stated that this pet insurance at pest best it's not for me, my question to you how is that so, and why are you making the determination. Because Sarah was doing a great job convincing me that pest best was the best, BUT I am starting to think twice, and if I am already having a HORRIBLE experience with this company, I can only imagine when I actually need their services how is my furbaby and I going to get treated. I am in tears writing this just so in disbelief how Isis treated my furbaby and I.. I will make sure to post on Yelp my review, along with screen shots of how the conversation was between I and Isis. DO NOT USE THIS COMPANY, I have looked at pets plan and embrace and their customers service, and ethics have been on point.. I spoke with Tamara and she apologized, but towards end of conversation I am expressing to her how important it is for me, my furbaby has insurance as soon as possible. Tamara guaranteed Sarah will be calling me back on Monday to discuss my incident , and hoping that the company along with Sarah, Tamara, and Isis find a way to make my experience a pleasurable one.. if I am not satisfied with the outcome, I will definitely make sure to come back to my post to give everyone an update. I truly hope pest best handles this situation in the most delicate and in a timely manner.. from a very DISAPPOINTED momma.. and mind you just contacted pest best for a few questions, and I was discriminated

They raised my premium 500 dollars for no reason at all they changed my deductible from 200 to 500 and my co pay from 20 percent to 30 percent and my premium was 577.00 per dog 200 dollar deductible with a 20% copay to 577.00 dollar with a 500 dollar deductible to a 30% copay I called and asked why they said they changed under writer’s and if I wanted back to 200 deductible and 20% it would be about 1,100 per dog that’s a 500 dollar difference and I never had a claim anything I submitted was always was told it wasn’t covered

I had the most horrible experience with Isis, was the representative name. I simply contact company through a live chat, and I wish I had not done such. I was discriminated, belittle, treated in the most unethical, unprofessional I have ever encountered in my past years with any company. Literally a click away from signing up and paying for the year so my furbaby would be covered and healthy. Isis MADE SURE to make it VERY UNPLEASANT for me. Insulted me and my furbaby by comparing her to a car, honestly I really don't care how they train you, that's not why I am paying for service, but WHAT I DO CARE ABOUT is when you start acting careless, and robotic just repeating what you were told, instead of being considerate and listen to my needs instead of hurrying up to make a sale. Because noatter what ISIS I was not going to sign up with you, unfortunately Sarah was not available when I called and I was stuck with you Isis.. Isis you stated that this pet insurance at pest best it's not for me, my question to you how is that so, and why are you making the determination. Because Sarah was doing a great job convincing me that pest best was the best, BUT I am starting to think twice, and if I am already having a HORRIBLE experience with this company, I can only imagine when I actually need their services how is my furbaby and I going to get treated. I am in tears writing this just so in disbelief how Isis treated my furbaby and I.. I will make sure to post on Yelp my review, along with screen shots of how the conversation was between I and Isis. DO NOT USE THIS COMPANY, I have looked at pets plan and embrace and their customers service, and ethics have been on point.. I spoke with Tamara and she apologized, but towards end of conversation I am expressing to her how important it is for me, my furbaby has insurance as soon as possible. Tamara guaranteed Sarah will be calling me back on Monday to discuss my incident , and hoping that the company along with Sarah, Tamara, and Isis find a way to make my experience a pleasurable one.. if I am not satisfied with the outcome, I will definitely make sure to come back to my post to give everyone an update. I truly hope pest best handles this situation in the most delicate and in a timely manner.. from a very DISAPPOINTED momma.. and mind you just contacted pest best for a few questions, and I was discriminated

Pets Best is a FRAUD. I noticed my dog was limping after a day the park so I took him to the vet to have it all checked out. He's a rescue and it's very tricky to get him comfortable around other people, so my vet though it best to sedate him and get an X-ray. Almost $300 later, I was able to get my dog X-rayed and diagnosed with a tear in his cruciate ligament. Good thing I have Pet's Best, right? No. Actually, not at all. Pets Best took 5 weeks to even contact my vet about the claim. Then, they took two weeks to contact me that they needed more information on my dog's medical history to prove it wasn't a pre-existing condition. THEN, they denied me coverage, stating that they don't cover Cruciate tears within the first 6 months of coverage. I don't get it, but it's in the fine print of the policy, so I had no choice but to accept it. So then I ask them about covering the X-rays, as those are DIAGNOSIS not TREATMENT. Again, they denied coverage, claiming that they just look at the condition, and don't care what part of the process you're trying to claim coverage for. I did some more digging and discovered that they only reason this company didn't want to cover Cruciate tears is because they are among the most common and most expensive to treat.

This company is one giant FRAUD! They don't deliver their "one week processing" promise (probably so they can milk another month's worth of premium out of you for coverage that doesn't exist). Use your money to buy your pets more toys. It will be much more worth it than giving it away to the THIEVES at Pets so-called Best.

Pets Best is a FRAUD. I noticed my dog was limping after a day the park so I took him to the vet to have it all checked out. He's a rescue and it's very tricky to get him comfortable around other people, so my vet though it best to sedate him and get an X-ray. Almost $300 later, I was able to get my dog X-rayed and diagnosed with a tear in his cruciate ligament. Good thing I have Pet's Best, right? No. Actually, not at all. Pets Best took 5 weeks to even contact my vet about the claim. Then, they took two weeks to contact me that they needed more information on my dog's medical history to prove it wasn't a pre-existing condition. THEN, they denied me coverage, stating that they don't cover Cruciate tears within the first 6 months of coverage. I don't get it, but it's in the fine print of the policy, so I had no choice but to accept it. So then I ask them about covering the X-rays, as those are DIAGNOSIS not TREATMENT. Again, they denied coverage, claiming that they just look at the condition, and don't care what part of the process you're trying to claim coverage for. I did some more digging and discovered that they only reason this company didn't want to cover Cruciate tears is because they are among the most common and most expensive to treat.

This company is one giant FRAUD! They don't deliver their "one week processing" promise (probably so they can milk another month's worth of premium out of you for coverage that doesn't exist). Use your money to buy your pets more toys. It will be much more worth it than giving it away to the THIEVES at Pets so-called Best.

Pets Best is a FRAUD. I noticed my dog was limping after a day the park so I took him to the vet to have it all checked out. He's a rescue and it's very tricky to get him comfortable around other people, so my vet though it best to sedate him and get an X-ray. Almost $300 later, I was able to get my dog X-rayed and diagnosed with a tear in his cruciate ligament. Good thing I have Pet's Best, right? No. Actually, not at all. Pets Best took 5 weeks to even contact my vet about the claim. Then, they took two weeks to contact me that they needed more information on my dog's medical history to prove it wasn't a pre-existing condition. THEN, they denied me coverage, stating that they don't cover Cruciate tears within the first 6 months of coverage. I don't get it, but it's in the fine print of the policy, so I had no choice but to accept it. So then I ask them about covering the X-rays, as those are DIAGNOSIS not TREATMENT. Again, they denied coverage, claiming that they just look at the condition, and don't care what part of the process you're trying to claim coverage for. I did some more digging and discovered that they only reason this company didn't want to cover Cruciate tears is because they are among the most common and most expensive to treat.

This company is one giant FRAUD! They don't deliver their "one week processing" promise (probably so they can milk another month's worth of premium out of you for coverage that doesn't exist). Use your money to buy your pets more toys. It will be much more worth it than giving it away to the THIEVES at Pets so-called Best.

Pets Best is a FRAUD. I noticed my dog was limping after a day the park so I took him to the vet to have it all checked out. He's a rescue and it's very tricky to get him comfortable around other people, so my vet though it best to sedate him and get an X-ray. Almost $300 later, I was able to get my dog X-rayed and diagnosed with a tear in his cruciate ligament. Good thing I have Pet's Best, right? No. Actually, not at all. Pets Best took 5 weeks to even contact my vet about the claim. Then, they took two weeks to contact me that they needed more information on my dog's medical history to prove it wasn't a pre-existing condition. THEN, they denied me coverage, stating that they don't cover Cruciate tears within the first 6 months of coverage. I don't get it, but it's in the fine print of the policy, so I had no choice but to accept it. So then I ask them about covering the X-rays, as those are DIAGNOSIS not TREATMENT. Again, they denied coverage, claiming that they just look at the condition, and don't care what part of the process you're trying to claim coverage for. I did some more digging and discovered that they only reason this company didn't want to cover Cruciate tears is because they are among the most common and most expensive to treat.

This company is one giant FRAUD! They don't deliver their "one week processing" promise (probably so they can milk another month's worth of premium out of you for coverage that doesn't exist). Use your money to buy your pets more toys. It will be much more worth it than giving it away to the THIEVES at Pets so-called Best.

My complaint is for a declined claim based on a surgery bill including my dog. My dog had surgery for removal of three mast cell tumors. We found out that our dog had these tumors in July 2019 and soon after we scheduled the surgery. The insurance told us that my claim was declined because his medical records previously mentioned a bug bite in which results in a pre-existing condition. I have proof of documentation stating this is just an insect bite. So the insurance company is assuming that this one bug bite is a pre-existing cause of three mast cell tumors. Stated to me by my vet, I was told that each mast cell tumor spot doesn't spread and that each one is their own entity. How can this be true of one bug bite found, that was temporary and was gone before July, in his previous records? Therefore, I would like my proper refund for the claim issued.

My complaint is for a declined claim based on a surgery bill including my dog. My dog had surgery for removal of three mast cell tumors. We found out that our dog had these tumors in July 2019 and soon after we scheduled the surgery. The insurance told us that my claim was declined because his medical records previously mentioned a bug bite in which results in a pre-existing condition. I have proof of documentation stating this is just an insect bite. So the insurance company is assuming that this one bug bite is a pre-existing cause of three mast cell tumors. Stated to me by my vet, I was told that each mast cell tumor spot doesn't spread and that each one is their own entity. How can this be true of one bug bite found, that was temporary and was gone before July, in his previous records? Therefore, I would like my proper refund for the claim issued.

My complaint is for a declined claim based on a surgery bill including my dog. My dog had surgery for removal of three mast cell tumors. We found out that our dog had these tumors in July 2019 and soon after we scheduled the surgery. The insurance told us that my claim was declined because his medical records previously mentioned a bug bite in which results in a pre-existing condition. I have proof of documentation stating this is just an insect bite. So the insurance company is assuming that this one bug bite is a pre-existing cause of three mast cell tumors. Stated to me by my vet, I was told that each mast cell tumor spot doesn't spread and that each one is their own entity. How can this be true of one bug bite found, that was temporary and was gone before July, in his previous records? Therefore, I would like my proper refund for the claim issued.

My complaint is for a declined claim based on a surgery bill including my dog. My dog had surgery for removal of three mast cell tumors. We found out that our dog had these tumors in July 2019 and soon after we scheduled the surgery. The insurance told us that my claim was declined because his medical records previously mentioned a bug bite in which results in a pre-existing condition. I have proof of documentation stating this is just an insect bite. So the insurance company is assuming that this one bug bite is a pre-existing cause of three mast cell tumors. Stated to me by my vet, I was told that each mast cell tumor spot doesn't spread and that each one is their own entity. How can this be true of one bug bite found, that was temporary and was gone before July, in his previous records? Therefore, I would like my proper refund for the claim issued.

Submitted 2 claims for my dog on 7/25, provided invoice and complete vet records and also advised insurance company that I had other coverage and I was going to cancel one policy. Regularly checked status of claim throughout August, told miscellaneous reasons for delay. On 8/21 I received an ambiguous email “We will soon be contacting you by phone to let you know that we need additional information in order to complete the processing of your claim.” Called again was advised that they now need EOBs of other insurance company. Did not have them advised once paid I would provide. Received payment and EOBs from other company and submitted to Petsbest on 8/31, it’s been 17 days since submission, I need Resolution!

Ps, I’ve called several times to inquire, same response they are reviewing the the claim or rereviewing the claim.

I would not recommend this company.

Submitted 2 claims for my dog on 7/25, provided invoice and complete vet records and also advised insurance company that I had other coverage and I was going to cancel one policy. Regularly checked status of claim throughout August, told miscellaneous reasons for delay. On 8/21 I received an ambiguous email “We will soon be contacting you by phone to let you know that we need additional information in order to complete the processing of your claim.” Called again was advised that they now need EOBs of other insurance company. Did not have them advised once paid I would provide. Received payment and EOBs from other company and submitted to Petsbest on 8/31, it’s been 17 days since submission, I need Resolution!

Ps, I’ve called several times to inquire, same response they are reviewing the the claim or rereviewing the claim.

I would not recommend this company.

Submitted 2 claims for my dog on 7/25, provided invoice and complete vet records and also advised insurance company that I had other coverage and I was going to cancel one policy. Regularly checked status of claim throughout August, told miscellaneous reasons for delay. On 8/21 I received an ambiguous email “We will soon be contacting you by phone to let you know that we need additional information in order to complete the processing of your claim.” Called again was advised that they now need EOBs of other insurance company. Did not have them advised once paid I would provide. Received payment and EOBs from other company and submitted to Petsbest on 8/31, it’s been 17 days since submission, I need Resolution!

Ps, I’ve called several times to inquire, same response they are reviewing the the claim or rereviewing the claim.

I would not recommend this company.