Write a review   Sign In

PHH Mortgage Corporation

Mortgage Bankers, Real Estate Loans, Real Estate Loan Modification, Mortgage Brokers, Financial Services

Have you had any experience with this company? Share it by adding a review!
Add a review

PHH Mortgage Corporation Reviews (149)

Satisfaction rating: 
User Reviewer891245

Review: We started the loan process with this company and it has been nothing but lies the entire time. They said we would close by January 1st. Everything they asked we got to them however it was oothing but delays. Now it is January 13th and we are no closer to closing than when we started the entire process. They have changed the loan type on us which has put us back at the very beginning. It was a month after they changed the loan is when they came back and nee dall new stuff from us. Apparently our original loan officer got fired or quit we arent sure. They say one thing and then turn around and say something completely different. We will never recommend them for anyone and warn people to look elsewhere for a loan comapny. This has been a horrible experience. They are now saying that if the loan falls through or the seller backs out we will be charged all of the fees.lDesired Settlement: We feel like we havent received the services that we are entitled to receive and we do not feel we should pay for it.

Business

Response:

Hello,Correspondence has also been mailed to the client.Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:We question the authenticity of the document. We never talk to PHH about a conventional loan beause its a mobile home. I also have several different documents with several different dates , loans and interest percents on them( not including all of the Good Faith Estimates). We have yet to receive the service that we were promised. It has been one thing after the other with this company. We started out with a [redacted] loan only to find out a month and half into the process that we could not use that type of loan on a used manufactured home, so we switched to [redacted] loan. Because of this we could not use the original appraisal because of this they had to do a compltely new appraisal and we have yet to receive it. This was told to us on December 27th when we had a meeting with our new loan agent. In addition to that we were told there would have to be a strutural report and repairs to make the house [redacted] compatible. It should be noted the house cannot be sold as is using [redacted] guidelines and any repairs needing to be done would probably affect the appraisal. The minimum estimate we have been given so far for the repairs is approximately $3000. In addition to that according to the inspection reports we have seen that number will probably go up drastically. In our purchase agreement addendum dated December 27,2013. It states that if the appraisal comes in lower then the sales price the purchaser "shall not be obligated to complete the purchase of the property or incur any penalty by forfeiture of earnest money deposits." They have asked us to pay for the structural report before we recieve the appraisal and originally told us at our meeting on the 27th that we would be responsible to pay for the report eventhough the seller agreed to pay all closing cost, and that we would be liable for some or all of the repairs. The house cannot be sold using [redacted] guidelines without those repairs being done. Since we have yet to receive the new appraisal we are left wondering if they know the appraisal is under the sales price in turn that would allow us to get out of the loan agreement and receive our earnest money back. We have done everything they have asked us to including not taking another job or position for the company I worked for when we started this process. I have since then been terminated from my job due to medical reasons and as of now do not qualify for their loan. Despite knowng I do not qualify for their loan they are indefintly putting the loan on hold. Even though our contract has expired and the house is back on the market. We have come to terms with the fact that we will probably not get this house but this could have all be avoided if PHH had done their job from the beginning.

Regards,

Business

Response:

Correspondence will also be mailed to the client.Thank you


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891247

Review: A Question Comment from [redacted]

Loan Number [redacted]

Hello - My Ex-husband Anthony recently worked with [redacted] on a loan modification. He was doing a trial period where he paid $795.98. After the third trial period we found out that we would owe a lump sum of $15,000 if we ever decided to sell the property. We decided to not go with the loan modification, as we do not have that kind of money laying around. Now our account is negative and our credit has been hurt tremendously. We have made all of our payments each month. Please see the list of payments since January 2013. This is what [redacted] sent us. • January 17th - $1,082.62

• January 17th - $15.00

• February 13th - $994.97

• March 13th - $994.97

• April 12th - $994.97

• May 14th - $994.97

• July 1st - $795.98 first trial payment

• July 23rd - $795.98 second trial payment

• September 3rd - $795.98 third trial payment

• September 3rd - $17.50

• October 1st - $1,000.00

• November 5th - $1,000.00

Can you please tell me where we missed any payments???? I am very upset that this is happening and my credit is being hurt for no reason. Every time I call in the representatives act like I am an idiot and also make me replain my story and why I am behind. I AM NOT BEHIND BECAUSE I DIDNT MAKE THE PAYMENT...... I NEED someone to call to call me back and help make this right. How do I get the 20-30 point back on my credit from a mistake that was not our fault?????? Please have a supervisor or manager call me back. I am going to get my attorney involved if this is not resolved. I plan on making a payment of $1000 tomorrow, but who is going to help correct this. VERY unhappy. Thank you [redacted]Desired Settlement: I am looking for my account to be correct and any refunds made that are needed. I would like my credit to restored as well.

Business

Response:

Loan is current and due for January 2014 payment $1168.29. We have received a payment of $1139.79 but there is still a balance due of $28.50. Please make this loan payment as soon as possible by calling [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: In know the account is current now, because I have made the payments. The only thing I still do not understand is why I had to pay over $1500 to make the account in good standing and you put on here we only needed $500 and something to make it in good standings. When do we the money refunded that we paid???? When will my credit be corrected for the points deducted when it was reported I missed a payment when I really didn't?

Regards,

Business

Response:

Please call your PHHMC [redacted] Case manager [redacted] for more information at [redacted] The loan is current and due for February 2014. Thank you


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891283

Review: I requested a payoff of mortgage. The payoff information included a $750 charge which I questionned. I spoke with a supervisor by the name of, who explained it was assessed because I had filed bankruptcy. I explained that I did not follow through with the filing, and the case was dismissed. I was asked to fax proof of such, which was done. I called Ms. [redacted] for 4 days after the information was faxed to her, and never received a return call.

I then contacted the company again, and spoke with a customer service representative named [redacted] who did not allow me to complete my request before giving me a vague response, totally unrelated to my question. I then asked for a supervisor, and spoke to Mr. [redacted] His explaination was that the charges were related to an appraisal of the property and other fees because my loan was delinquent. This response was TOTALLY different from the one given by Ms. [redacted]. When asked why I was asked to fax the bankruptcy dismissal information, Mr. [redacted] did not respond, basically ingnored the question, and repeated his explaination of the fees. I informed Mr. [redacted]s that I would be filing complaints with as many organizations as I could, including HUD, and he continued to be obilivous. Ms. [redacted], as of this date, still has not returned my call.Desired Settlement: I cannot allow this company's unprofessional practices to delay the payoff of the loan, so I will ask that they be paid. However, since the fee of $750 is not a legitimate fee. nor has the company's representatives responded in an appropriate manner, I would like the money returned to me once the payoff is completed.

Business

Response:

PHH extends an apology for any inconvenience the issue may have caused the borrower. The borrower filed Bankruptcy. The fees were assessed to loan due to the filing and hiring of Bankruptcy Attorney to monitor the case. The fees totaled $811.00. $300 of which was deemed non-recoverable and that amount was removed from the balance owed by the borrower. Total remaining was $511.00.In October 2011, due to the past due status of the loan, a title search was performed. The fee for this is $150.00In April 2013 the borrower requested Loss Mitigation assistance. At that time a Broker’s Price Opinion of the property (valuation) was ordered as part of the Loss Mitigation review process. The fee for this is $89.00 which is recoverable from the borrower.The total of all fees due is $750.00.On July 25, 2013, the borrower called in and spoke with [redacted]. Ms. [redacted] reviewed the fees with the borrower and explained why they were on the loan and needed to be satisfied with the payoff. The borrower stated that her Bankruptcy action was dismissed and she should not have been charged any fees. Ms. [redacted] asked the borrower to fax in documents to her attention so that Ms. [redacted] could then review the issue with our Bankruptcy staff. To date, we do not have a copy of the fax that the borrower states was faxed sent in. Ms. [redacted] then received the voicemails from the borrower requesting a callback regarding her issues. Ms. [redacted] was reviewing the loan and looking for the documentation that the borrower was going to fax in for her review. Less than 4 business days later, the borrower called in and reached Ms. [redacted]’s direct report Mr. [redacted]. Mr. [redacted] did his best to explain why the fees were accessed to the loan and why they were required to be paid in order to fully pay off the loan and have the lien released.To date we have not received the fax from the borrower regarding her Bankruptcy dismissal. Ms. [redacted] has not followed up with the borrower because she has not received the documentation and the borrower had escalated the issue above the level of Ms. [redacted] to her direct report, Mr. [redacted]. We have reached out to our Bankruptcy counsel and reviewed the issues and per our research, the fees were accessed appropriately due to the Bankruptcy filing, delinquency on the account and the borrower’s request for assistance.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891321

Review: We had a HELOC loan with HSBC that was paid in full and closed. We are trying to sell our home and the title company is requesting a 'paid in full letter' from HSBC, HSBC no longer owns HELOC loans and have sold it to PHH, PHH does not have a record of old customers, only existing customers that have open HELOC loans. We have been trying to retrieve this letter from PHH for the last 3 weeks to no avail. PHH is unwilling to help us and without this letter we cannot proceed with closing. I am formally filing a complaint against HSBC and PHH.Desired Settlement: I am requesting a "paid in full letter" from either HSBC or PHH so we can close on our home before we lose our buyers.

Business

Response:

PHH does not service this account. The correspondence was forwarded to HSBC Bank for handling and they will respond directly to the customer. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891293

Review: Applied for refinancing a loan. They add condition after condition and procrastinate any decisions. They switch agents over and again. The story in short: We have [redacted] invested in Morgan stanley. We ask for refinance loan of only [redacted]. They want rediculus conditions: Letters stating how many other properties we own, our business IRS 1065's, copies of a years worth of checks to our current mortgage company (that we never missed a payment to). The agents were rude and try to tell you how everyone has to do business their way. They charged us $500 for nothing. We did get a $165 appraisal of the home we live in that took 10 minutes for there agent to do.Desired Settlement: Return $345 to my credit card. Morgan Stanley Loan department should change there loan process.

Business

Response:

Review of the client’s concerns has been undertaken. Records evidence the decline fee was correctly disclosed and collected. We recognize the client was dissatisfied with the amount of documentation needed to support the loan terms and as a result chose to discontinue the process. However, the fee will remain as charged. We appreciate the client’s feedback and opportunity to respond.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am not doing business like Morgan Stanley Mortgage department. I have more ethics. I have no problem paying for quality. The Morgan Stanley mortgage (TEAM) has a long way to go before reaching quality though they think they are great. I shall recommend to everyone of their service that only takes money from senior people and gives nothing, NOTHING, except "conditions" and "problems"(NO LOANS EVER). The Morgan Stanley Mortgage are expert at slick talk and switching agents and avoiding direct questions. I shall do no business with them in the future. They are part of the reason for the housing problems, and mortgage problems in the USA today. I believe they can change. I know I am going to change.

Regards,


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891215

Review: I am unable to receive any credit card from any company due to an absence of history on Transunion, Equifax and Experian . I have been paying by automatic withdrawal for many years now and would like to re-establish my credit in The United States for my return this year.Desired Settlement: To show the on time-every time payment history for the last 3 + years.

Business

Response:

This response is in reference to the complaint you filed with the Revdex.com against PHH Mortgage Corporation (“PHHMC”), where you raised concerns regarding the inability to obtain a credit card due to the absence of a credit history with PHHMC. Regrettably, you did not provide the necessary information to properly identify your mortgage loan. Without that or some other information that may be utilized to cross-reference your loan, PHHMC is unable to investigate your complaint. If you provide this information PHHMC will investigate this matter further. Thank you for allowing us to respond to your complaint and we anticipate your communication providing the necessary information in order to properly identify your mortgage loan account.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891225

Review: I gotten my mortgage rate lowered with PHH Mortgage, which I have been with for 11 years. For those years I had flex pay, this company had me to go through Equity Accelerator and I thought I was with PHH Mortgage. Equity Accelerator have given me a different pay rate and a enrollment fee, that I was not aware of by PHH Mortgage. I do not feel comfortable with either of these companies. I had issues with both companies for three months. There's inconsistencies with both companies, different payment amount for each one. I never had this problem until I gotten my mortgage lowered.Desired Settlement: I just want to stop the run-around with these companies. Get me the true amount from PHH Mortgage and not a crooked and dishonest company such as Equity Accelerator. And I would like to speak to someone I understand, It's horrible and the people you talk to are very rude. This is not the American way.

Business

Response:

First and foremost, PHH Mortgage Corporation (“PHHMC”) would like to apologize for the confusion and frustration with our vendor, Equity Accelerator Program. At this time, PHHMC is unable to set-up your flexpay account because the dates provided were not valid for Flexpay. The two dates should be between the 17th of the prior month and 15th of the due date month. The request shows the 1st installment on the 12th and 2nd installment on the 28th. As for your concerns regarding the increase of your monthly payment to $1,107.17, this was due to an escrow shortage. When this account was opened, we used funds from your previous escrow account for this loan. However, the previous loan had an escrow shortage of $149.19, which was transfer to the new account. You also did not make your December mortgage payment on your previous loan, thus causing an additional shortage on the new loan. Homeowners are required to make all monthly payments up to and including the month the loan pays in full.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891309

Review: Approximately a year ago I filed for a loan modification. I was assigned to case worker [redacted]. I called and asked to have the forms needs for the modification to be sent to me. Upon receipt, I filled out all forms, and faxed them to my case worker ([redacted]). Approximately one month later I received a letter from [redacted] stating the packet was not complete. I called to find out what was missing/wrong. [redacted] stated the packet was incomplete. I asked what forms it was missing. I stated I sent those in with the complete packet you sent. I went ahead and faxed the forms 'again'. Approximately a month later I received yet another letter stating the packet was still incomplete. Once again, I called to find out what form/forms were missing, and again sent the requested forms. Yet again, I received a letter from [redacted] stating I was missing forms. Once again, I called, faxed the appropriate forms, and the cycle continued for a year. I called and asked to speak to someone else. I spoke with [redacted]. He checked into it, and stated it looked like 'all' the forms were there, but go ahead and send all the forms one more time through an email, and to cc him. I did this. Approximately a week after emailing the forms, I received a letter stating all the forms have been received. I emailed [redacted] that same day stating that I had received a letter stating that the 'complete' loan modification packet had been received. She did not respond to the email. About a week later a gentleman came to the door saying the house was going up for auction. I again tried to contact [redacted], again no response. Today April 19, 2015 I received an eviction notice. I feel had [redacted] done the job she is assigned to do, I would not be in this situation. The loan modification would have gone through, and I would not have to worry about myself, and my children living on the street.

Thank you for your time, and consideration with this matter..

[redacted]Desired Settlement: To have my loan modification go through so I don't loose my house. I also feel that there should be some sort of reprimand to [redacted] for not completing the assigned task, that has put me and my family in this situation.

Business

Response:

Thank you for your patience during the review process. The response is currently being reviewed by our Legal Department. You will receive a formal written response once it has been approved. Should you have any questions or concerns in the interim please contact our [redacted], [redacted], directly at ###-###-####, extension [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891349

Review: In August 2013, the property mortgaged with PHH received minor damage while at the same time a barn which I had built after the loan was completely destroyed. My insurance issued two checks - one for damage to the property and one for the amount of the barn which I had decided not to rebuild. Both checks were sent to PHH for endorsement; however, only the check for the property repairs was returned (subsequently passed to the contractor). I initially contacted PHH to have them return the check for my personal property (the barn) but it had been put in an escrow account pending rebuilding of the barn. I explained that in the letter which was sent with the check stated that there was no intention to rebuild the barn so they could send my check and close the escrow account. Weeks later, I had still not received my check so I called again and was told my insurance needed to verify that it was okay for them to release the funds to me without the barn being rebuilt. My insurance claims adjuster did call and after even more time, I still had not received the check. Today I called and was told that due to the amount of the check (over $10,000) it would have to be applied to the property and would NOT be released to me. Keep in mind that the check covers property that *I* paid for years after the loan had gone through, was destroyed then removed from the property - meaning the property is now in it's original condition when the loan was signed. There is no valid reason that these monies should not have been returned to me immediately other than PHH decided to get a few months interest off of it. Also it appears the only way that I can get the funds returned is to refinance my loan with another mortgage company.Desired Settlement: I expect a check for the full amount plus two months interest at the current rate.

Business

Response:

PHHMC extends an apology for inconvenience this issue may have caused the borrower. The insurance funds were held until further review to ensure that the barn was not part of the original mortgage. After the review was finalized, it was shown that the barn was not part of the original value of the property. With the review complete, PHHMC has released these funds to the borrower check # [redacted] in the amount of $18,845.04 as well as check # [redacted] in the amount of $12.13 for interest on the insurance funds. These checks are being sent to the borrower via [redacted] tracking# [redacted] to [redacted]. We have also set up an inspection to verify the repairs on the home have been completed per the adjuster’s worksheet received.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891154

Review: I entered into a 4 month Trial Modification Mortgage in June 2015. Before the end of the modification, I received terms for the permanent terms, which was a 40 year term from my original term of 20 years. I requested the amortization schedule, but was told that I could not receive it until I accept the new terms. So I said no with the thoughts that my mortgage will return to the original amount. I have always paid my mortgage on time. Then I get notification that my mortgage was late. I spoke with the company and they stated that since I did not accept the terms of the modification that I owed the difference for that time. The amount left over is a mortgage payment, which has put me behind a payment. I was not informed that I would would owe the difference if I do not accept the modification. I was told that my payment would go back to the original. Now I am paying the difference over 6 months and the company is reporting me late. This is not FAIR!!!Desired Settlement: I want my credit reported updated to current, which is true. Also, I would like that amount to be forgiven, since I was not informed.

Business

Response:

Please review the attached response.

Consumer

Response:

Review: 10994878

I am rejecting this response because: it is WRONG! Please read my attachment.

Regards,

Katrina Sidney 919-656-7369

Business

Response:

Please review the attached response.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891197

Review: I first started with Country Wide mortgage, who of course went belly up and my mortgage was bought by Bank of America and now it was sold again and I am stuck with this stupid Mortgage company. I have been behind in payments and have had issues in my personal life trying to actually catch it up. I am 4 months behind and I call in to make one payment and get told "They will not accept one payment!" I than sent it through money gram and call in my reference number and get told again , they wont accept it and it will get returned. How in the heck can they do this? I think they are really trying to take my house and I hate this mortgage company! Bank of America never refused payments even when I was 6 months behind! Are they allowed to refuse any full month mortgage payments and tell me I need 2 before they will accept it? Isnt this illegal?Desired Settlement: Take the payments I can make till I get caught up so I can stop worrying I may lose my house tomorrow!

Business

Response:

PHHMC Servicing records reflect that on July 21, 2014, [redacted] spoke to the Collections Department regarding her past due account. She advised that 2 payments would be made, by August 2014, to be applied to the May 2014 and June 2014 installments, with the understanding that, after these applications, the loan would then be due for the July and August installments. On September 4, 2014, [redacted] contacted the Office of the President inquiring about a money gram in the amount of $900.00 that was sent to PHHMC. The money gram was received, however returned, as the funds were insufficient to cure the default. [redacted] was informed that the loan is 4 months delinquent and due for the May 2014 installment. The total amount due to cure the default is $4,416.56. [redacted] stated that she was unable to make the initial 2 payments and asked if PHHMC could provide assistance. Two alternatives were given; (1.) Enter into a Repayment Plan with the Collections Department or (2.) Apply for a loan Modification. [redacted] call was transferred to the Collections Department and a repayment plan was discussed. [redacted] stated that she could not make the payment plan that was offered by the Collections Department. When she was offered to have a Loss Mitigation package mailed to her, as the second alternative, she declined. PHHMC is willing to consider the loan for loss mitigation options upon the receipt of a complete signed and dated request for modification and affidavit and the required supporting financial documents. [redacted] was advised that as of September 4, 2014, she was 5 months delinquent.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891201

Review: Husband relocated due to employment in October 2011, wife remained in ** until July 2012 to try to sell property, we were attempting to maintain two households for over a year as we did wanted to meet our obligations.

In October 2012 house went into short sale negotiations and remained in negotiations until March 2013 due to the mortgage company's inability to reach agreement in price. They kept saying the amount buyer was offering was to low and not market value. In March 2013 potential buyer lost his job as a teacher and pulled out of agreement. Another buyer was secured in April 2013 and again negotiations for short sale were begun. Mortgage company agreed to 282.000. letter of PHH Mortgage acceptance of short payoff dated July 12, 2013 was forwarded to us pri0r to closing of property and sale proceeded with closing July 18, 2013.

Our issue is that currently at all three credit reporting agencies PHH Mortgage is reporting account open from 11/2012 and that the balance is currently 309.000. Which it is not, PHH Mortgage has been paid in the amount of 282,000. (the agreed upon amount) the house has been sold, new owners have moved in, and we have received letter releasing us from lien on

January 17, 2014, although, originally processed with [redacted] Town Clerk on October 4, 2013. so why then is the account still open at credit bureau's?? Also, on the PHH Mortgage end of year statement for payment activity it was listed as a foreclosure on 7/30/13 which it was not. I have letter from PHH Mortgage Attorney which states foreclosure process on hold until further notice dated 2013, clearly the house was not foreclosed upon as it was sold as a short sale on July 18, 2013.Desired Settlement: At this time, we would like PHH Mortgage to rectify their reporting to the credit agencies to reflect the true process of events. There was a short sale not a foreclosure we want account reflected as such. Our circumstance was unfortunate and unexpected but we tried to meet our obligation and avoid foreclosure which we managed to do with short sale and we want our information to reflect that. We also want the account reported as closed, as it is right now it appears to be open and delinquent which it is not.

Business

Response:

In response to the complaint by the borrower. PHH Mortgage Corporation researched and did find that on July 14,2013 was the last report to the Credit Bureau that reflected foreclosure status. On July 19,2013 the short sale was completed but the file was on a hold status and nothing was being changed with the credit bureau. This is being corrected and a letter will be mailed out to Mr. and Mrs. [redacted] PHH mortgage will report Paid in Full for less than full balance/foreclosure started.

On the question why says $309.0000, this is the amount that was originally owed to your investor.Your Investor took $282.000 on the short sale but you were responsable for the full amount in the reporting to the credit bureau.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The short sale negotiations were initiated in October 2012 with the help of our consultant at JAD Consulting. The short sale process continued until the closing date July 2013, the foreclosure process had been placed on hold pending the short sale per the PHH representative who working with our consultant as well as the law firm representing PHH. The reporting to the credit agencies as well as the account we held at PHH should not have any reference to foreclosure as the foreclosure process was not pursued as the short sale was in process. We want the credit agencies to report the facts of the transaction "settled for less than owed amount/short sale". If need be we can forward all documentation required to prove the validity of our statements.

Regards,

Business

Response:

Please be advised that the credit reporting has been updated to reflect “ Account paid in full for less than full balance/Settled”. We apologize for any inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Business

Response:

As of August 8, 2014, PHHMC has confirmed with each credit reporting agency that the loan is being reported as “Paid in full for less than full balance”. The delinquencies reported prior to the Short Sale closing were accurate. Thank you[redacted]Liaison, Office of the President

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the company is reporting to the credit bureaus in the generalfile as well as the derogatory remarks file which is unnecessary. We have been through a very difficult ssituation and wish to move on, we realize that this will follow us for sometime but the lender does not need to report the information twice on each credit report.

Regards,


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891229

Review: I recently refinanced my mortgage with PHHPHH withdrew the February mortgage payment from my bank account even though there was no mortgage payment due in FebruaryI was told the money would be returned to me within daysThe money was not returnedI have been attempting to contact the person who might be able to help me resolve this and refund my money but apparently nobody knows who that person isCustomer service always tells me they will have their supervisor call me, I do not receive a callInstead I receive a letter telling me someone will call me within 7-business days to help resolve my issueNobody calls.Desired Settlement: Return my moneyStop sending letters and email transmissions claiming PHH cares about customer serviceThere is nothing farther from the truthIt would be refreshing to see an advertisement from PHH announcing that customer service is a low priority for this company
Business
Response:
PHH apologizes for any inconvenience and unclear communication in regard to the refund due to the consumerThe automatic payment option was not cancelled by the consumer pending an intended refinanceThe draft of the payment for February occurred on the same date as receipt of the payoff funds, February 5, The payment of $was added to the escrow account on the original loanThere was an "escrow rollover" of the escrow balance to the new loan in lieu of an initial escrow deposit being made at the closing of the refinance for the new loanUpon performance of an escrow analysis of the new loan, there was an escrow overage in the amount of $This refund was sent to the consumer on or around March 6, Please be advised that the overage was calculated after payment of a property tax installment in an amount that had increased since the installment paid in the summer of


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891239

Review: Under [redacted] Laws Mortgage companies are not allowed a cusion on Escrow accounts. PHH has overcharged for escrow for taxes and refuses to refund overage. I have repeatedly asked.Desired Settlement: I would like a check for the overages in my escrow and for them to acknowledge the contract submitted to them that the property in question has been sold on Contract for Deed and the buyers are now currently responsible for tax and insurance, so no escrow is needed.

Business

Response:

Servicing records do not reflect we have authorization to release information to you as a third party. Accordingly, PHHMC cannot disclose any information to you until such valid authorization is provided. In such circumstances, where the property belongs to the decedent’s estate, you may provide documentation to show that you are the executrix or the administrator of the estate, in lieu of a typical third-party authorization. You may send the requested documentation to us by mailing it to: [redacted]

You may also send the requested documentation by faxing it to [redacted]


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891345

Review: I refinanced my home through [redacted]. Once completed, PHH took it over. From the start, I have had nothing but trouble from the company. They have improperly handled my escrow account. They closed it out and then decided to make my mortgage payment higher without letting us know. Then we had to make several calls to try to get this resolved. No one would take responsibility. Long story short, We put money back into the escrow account and made a mortgage payment on the same day. The person there thanked my husband for the escrow money and also told him thank you for making a payment the same day (11/27) for the December payment. (Which I had made). We received a call that we were late on the mortgage payment and poof the transactions disappeared. Now it is Christmas and I was told the mortgage was paid and now I get told two weeks later it was not made, which in fact I made. Now I had to make another payment yesterday to fix their mistake and all I get is "Sorry for the inconvenience." I have had nothing but inconvenience. Tell that to my family when I have no food or gifts at Christmas. Not to mention the incompent Customer Service. I don't think they are trained to help customers except to take their money. This is nice compared to what we have had to deal with. I have tried to get a manager to call me on this situation and I am still waiting.Desired Settlement: I want more than sorry for your inconvenience. This is the third issue in two months. I want PHH to go above and beyond at this point. They need to take responsibility to properly resolve the issue. I can not recommend them to others when they have royally messed our accounts up and have not tried to compensate us.

Business

Response:

PHHMC extends an apology for any inconvenience or frustration this issue may have caused the borrower. PHHMC records indicate that the funds from the escrow account from the borrower’s loan number [redacted] were to be transferred to their new loan number [redacted] in order to cover the disbursement of taxes. These taxes were due to be paid in November 2013. Due to an internal error the funds were not transferred and a check was disbursed to the borrower from loan number [redacted] in the amount of $ 2,693.00. PHHMC records indicate on November 27, 2013 Mrs. [redacted] processed a speedpay for their monthly payment in the amount of $1,077.89. Mr. [redacted] contacted PHHMC a short time later on November 27, 2013 regarding the shortage in the escrow and agreed to make the payment to the escrow account. An error was made by the agent who took the payment from Mr. [redacted] as they modified the monthly payment amount processed by Mrs. [redacted] previously from $1,077.89 to $2,537.84 and the funds were applied to the escrow account to remove the shortage. This left the December monthly payment needing to be satisfied. Mrs. [redacted] contacted PHHMC on December 10, 2013 requesting why the December payment had not been processed. At that time a speedpay was processed for the December 2013 payment in the amount of $1,077.89. Due to the errors that occurred on their account, PHHMC has sent the borrower’s a $50.00 service gesture for the problems they have encountered.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User BRITTANY R.

Being charged different monthly payments with no letter to explain it and they say it is for an escrow review but we just refinanced and escrow was paid up a year in advance. Poor communication with its customer's before making changes to an account. Not happy with them.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891279

Review: I received a mortgage assistance voucher at the end of May 2013 from the [redacted] to help with my mortgage for June. I have requested the voucher to be signed and faxed directly to me. I have been calling, faxing, emailing them since 6/27/13 to sign and fax this voucher. I have kept all fax documents and emails to them. They have claimed to have faxed it but the [redacted] has not received it. I keep getting told that they have to email the dept for them to sign and fax., that they do not have a phone number. Because of this negligence they have destroyed my payment history. I have never been over 30 days before and now I received a letter stating I am more than 2 months behind. My July pament was sent already. Its the fact that I am being jerked around on every phone call. No one is helping me at all. I get excuse after excuse starting with I never got your fax to it takes 72 hours for the email to get to the right dept then another 48 to fax it to me. This situation is escalated every time I call. I call every week 2 to 3 times. Same excuses. My entire office has witnessed every call. All I want is the voucher signed and faxed to me before the voucher expires! Now I want them to repair my payment history as well! As I am writing this I am on the phone again. The voucher expires 7/27/13! I am devasted. Will be calling my bank and tell them not to have anyone do business with PHH! That their service is horrible and they do not care about their customers. They are trying to push me into foreclosure! They told me that my monies are being held because its not full payment for the 2 months.Desired Settlement: I want that voucher now and my payment history repaired back to being good. I do not want my house in foreclosure!

Business

Response:

PHH extends an apology for any inconvenience the issue may have caused the borrower. The Voucher was signed by our Collections Department. Per the borrower’s instructions on the cover page, the Voucher was faxed to ###-###-#### Attention the [redacted] on July 19, 2013 and again on July 23, 2013. Our Credit Department has reviewed the borrower’s request for a credit retraction. A partial payment was received on June 24, 2013 for $347.47. Additional funds for $847.47 were received on July 22, 2013 which satisfied the June payment. The Voucher is not considered payment and the borrower will still be reported 30 days delinquent to the credit agencies.The borrower is currently due for the July payment.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

You have received the money for the voucher on the 6th of august. And I am receiving calls saying I owe for July and August. They said they are holding my monies for july now until I pay for August. I technically have until the 16th of Aug to be late for Aug and I am being harrassed everyday because they say I owe for 2 months. I do not understand how my checks can be cashed and you are holding my monies against me instead of applying them to the month of july. So I get calls saying that the monies are not applied and that I need to pay now. The lady that called last night after I told her I wanted to talk to some in customer service that would ty to help me, put me on hold after 10 minutes I hung up. She never once came back to make sure I was there or anything. I tried to explain to her about the voucher and how long it took over 6 weeks to get signed and returned. She blantantly accused me of lying. If any of these people really took notes with every phone call I had with them I would not have to keep re-explaining it over and over. I want Julys payment credited and the calls to stop. I have until the 16th to be late and I am so sick of getting calls every morning at 10 am and at 8pm every night. This is plain harrassment. I should have my credit in good standing with this as well.

Regards,

Business

Response:

PHH extends an apology for any inconvenience the issue may have caused the borrower. Our Collections Department has provided the below timeline: 7/19/13 Received voucher for assistance. Filled out and faxed back same day. Voucher value $500.007/22/13 Received $847.47 which was applied to suspense7/23/13 $847.47 was applied as 6/1 payment 6/1 payment was late and would have been reported to credit agencies as a 30 day late 7/23/13 Voucher re-faxed ###-###-#### Between 7/23/13 and 8/9/13 calls continued to be made. Calls should have been made through 8/6 as the account was still due for July. The voucher payment was not received and therefore collection calls would not be stopped. 8/6/13 Voucher payment of $500.00 received and applied to suspense. 8/7/13 $882.08 was removed from suspense and applied as 7/1 payment 7/1 payment was late and should be reported to credit agencies as a 30 day late. However, as a courtesy our Credit Department blocked credit reporting on the loan until we received the voucher. The borrower is currently due for the August payment. Monthly mortgage payments are due on the first of the month and Collection calls will continue until the monthly mortgage payment has been satisfied.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891341

Review: PHH was my previous mortgage holder. When I sold my property, I paid off my mortgage. Two days later, the mortgage company withdrew another payment. They have not paid my escrow. They had issued a check for both the mortgage payment and the escrow but stopped the check. Now I am waiting another 10-15 business days from January 17, when another check will be issued. Since I paid to wire the payoff to them, the least they could do is wire the correct amount to me in a more timely manner.Desired Settlement: Send my payment in a timely manner. They've had my extra money for over a month, and won't pay the escrow until Jan 17, 2014.

Business

Response:

PHH apologizes for [redacted]’s experience. A refund was issued on 12/20/13 in the amount of $3,782.16. This amount was the result of an escrow account balance of $2,167.*7 and the automatic payment ([redacted]”) deduction of $1,614.1* that was applied as the payment for December 1, 2013 after the loan was satisfied. After the issuance of the refund check, PHH received notification that the [redacted] payment had been returned as a stop payment on 12/26/13. Because the $1,614.1* was not truly credited to PHH, a new refund was needed. A stop payment was requested by PHH on the refund previously issued to the customer. We apologize for the delay in refunding the escrow balance as we needed to ensure the original refund had not been deposited. We reissued a refund in the correct amount of $2,167.*7. This was sent via UPS on January 13, 2013.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891179

Review: Mailed a payment for 2765.00 to go towards principal only. the amount was $2765.00 and check number was [redacted]. It was received on Feb.11, 2014. Principal Only was written on the check. This check was applied to late payments that was being paid for thru my bankruptcy. After completing bankruptcy and all payments made to the mortgage company. I never did get this applied to the principal. Bankruptcy lawyer also called there bankruptcy department upon our completion. He was told the matter would be looked into but we still have never heard anything.Desired Settlement: I would like this amount to be applied to principal as stated and not on late payments that was agreed upon to be paid thru the bankruptcy courts.

Business

Response:

Your correspondence addressed to the Revdex.com has been received in the Office of the President of PHH Mortgage Corporation (“PHHMC”). I appreciate the opportunity to respond to your concerns regarding payment application. Servicing records reflect on February 17, 2014 a payment was received in the amount of $2, 7650.00. At this time your loan was in active Bankruptcy and reflected a due date of July 2013. In accordance with our mortgage note and, due to the delinquency status of your loan, the funds were correctly applied to the mortgage as per your mortgage note. I have enclosed a copy for your review. As of this writing, your loan is due for the April 1, 2015 payment. Please note we will be unable to reverse these funds as this would revert the loan back into delinquency, changing the due date to reflect January 2015.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer891183

Review: This has been going on for around a year now. I fell behind on my mortgage and asked for help from my mortgage provider. The representative [redacted] was assigned to help me. He drug his feet for 3 + months on completing my request, even though I had submitted every document he asked of me with in days of asking for it. Finally he responded to tell me I was denied help for the reason I was 1 month shy of having this mortgage for a year. So I took action. I withdrew money from my 401k to pay my mortgage up to current according to the amount he told me would bring it to current. When I called to pay the mortgage I was told there were now legal fees assessed which were over $2000. I then didnt have enough money to pay off the debt. Their policy is all the money or none of the money which is grossly unfair. So again I took action. I was now over my year with the mortgage so I filled out another package to help save my home. This time I was approved. [redacted] told me in an email which I can provide that my mortgage was going to go from 899 to 1200 a month to pay the debt, after I sent in a deposit of over $3000. I agreed to save my home and proceed to make the payments of $1200. After the second payment of $1200 they started returning my checks bc it wasnt the full amount owed. Which was againt the agreement. Now my house is back into active foreclosure again. I filled out a new packet to save my home submitted it via ups on January 6th and have never heard back from my mortgage. I have made several attempts to call them and no one will return my calls. I have even contacted the lawyer assigned to my foreclosure for help getting ahold of their client and they are not successful. I am going to loose my home for myself and my children bc this mortgage company has horrible business ethics. Please help me!!!Desired Settlement: I want to keep my home. I want a solution I can afford.

Business

Response:

This complaint was also submitted as case [redacted]. Our office is reviewing the concern and will submit a response on case [redacted]. Thank you


Mark as useful (0 votes)
Reply
Check fields!

Submit a review

Satisfaction rating:
Upload here Drag & Drop Your files here, or browse

PHH Mortgage Corporation rating

Overall satisfaction rating

Category: Mortgage Bankers, Real Estate Loans, Real Estate Loan Modification, Mortgage Brokers, Financial Services

Address: 1 Mortgage Way, Mount Laurel, NJ, 19422-1851

Website: https://www.phhmortgage.com/

165 people are currently seeking PHH Mortgage Corporation contact information.