PHH Mortgage Corporation

Review: My house foreclosed on 7/26/2013. The foreclosure proceedings did not begin in both August and September 2013 and in March 2014, as they erroneously reported to [redacted]. They owned the house prior to that time. This is the third credit dispute I have had to submit – I submitted disputes on 9/18/2013 and 11/1/2013 that were approved by them and by [redacted].

They are creating great distress for me in that I have had to pay for a credit monitoring service, continually send in these disputes, pay for copies of my credit report, and suffer the credit consequences of having erroneous negative information on my credit report.Desired Settlement: I would like to receive a signed, dated letter informing me that the erroneous information has been removed from my credit report. Most importantly, I would like to receive a written guarantee that no more erroneous information will be submitted to credit agencies.

Business

Response:

On March 27, an electronic update was sent to the credit agencies to show the foreclosure date as July 28, 2013. Attach you find a letter for your records.Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I enrolled in PHH's [redacted] Program in order to have my mortgage automatically debited from my account. All of the paperwork was done correctly & all authorizations granted. PHH drafted the first payment with no issues, but the problems began w/ the second payment. On 1 October, PHH claimed they drafted a payment from my account. I waited for it to clear my bank, but it never did. I called my bank & they informed me they never saw a draft from PHH Mortgage. Then on 11 October, PHH Mortgage claimed my bank rejected the payment & charged me a NSF. When I called them & told them my bank said they never saw the draft, they claimed someone told them they did not authorize the payment. I asked them for a name but they could not give one.

I paid them over the phone for that payment & they drafted it from my account, but then put it into a suspense account. On 20 October, when I looked at my account, they had assessed me a late fee & I noticed that they had not applied my payment, but had left it in a suspense account. They could not explain why they did this when I called.

On 17 October, they also drafted my account for my first half of the November payment, so I thought everything was fixed. On 4 November, I called my bank when I did not see the 1 Nov draft come out & they stated they had not seen it. I called PHH on 4 & 5 Nov & they claimed they submitted the draft, yet my bank confirmed they have not seen it. On 6 Nov, PHH stated my bank rejected the payment & assessed NSF charges, yet my bank stated they never saw the draft. There has always been sufficient funds in my bank account to pay my mortgage.

I tried numerous times to call & speak to a supervisor, but I kept being told none are available & I have to wait for them to call me, or being hung up on. Not acceptable. When I called last, a CSR told me PHH had 2 different accounts on my record, but I only gave them 1. Its clear they put the wrong acct info & are drafting from wrong account.Desired Settlement: Refund of all fees. Correction to my account. Any erroneous data being reported to the Credit Bureaus corrected. Some sort of compensation for time, loss of work, and frustration.

Business

Response:

PHH extends an apology for any inconvenience the issue may have caused the borrower. The 2nd draft for the Flexpay was set-up incorrectly and has been corrected.

Servicing records reflect Speedpays were completed to replace the missing payments. The scheduled Flexpay will draft from the correct account ending in 7870, on November 17, 2013 and December 1, 2013.

In addition the fees assessed due to the erroneous Flexpay set-up have been waived and the loan is being reported current to the credit agencies.

Business

Response:

PHHMC extends an apology for any inconvenience the issue may have caused the borrower. As previously advised in our response on November 14, 2013, the 2nd payment draft for the Flexpay was set-up with an incorrect account number. This information has since been corrected.

PHHMC has accurately updated the system and the Flexpay payments are scheduled to be drafted on the seventeenth (17th) of the prior month and the first (1st) of the payment month, as requested. The notification that was attached to the response on November 14, 2013 was system generated with the update. We apologize for any confusion it may have caused.

With regard to the correction of fees and the reporting to the credit bureaus; PHHMC advised in our response on November 14, 2013 that the fees associated with the error have been waived and the loan is being reported to the credit agencies as current.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: This company became the servicing agent for [redacted] my mortgage company. On 5/10.2013 I processed an online payment in the amount of 5,000 to be paid towards my mortgage - my payment was processed but the money was not credited to my account - at this time, PHH and [redacted] while they acknowledge the payment has not credited my account accordingly. They have in essence STOLEN my fundsDesired Settlement: that the amount paid be credited to my mortgage along with the applicable interest.

Business

Response:

PHH extends an apology for any inconvenience the issue may have caused the borrower. PHH has been able to identify the $5000.00 payment that was issued from a bill pay service on May 10, 2013. The payment was received on May 16, 2013 and was applied to the incorrect loan. PHH has had the payment removed from the incorrect loan and applied to the loan number indicated above. Furthermore, PHH has had the portion intended for principal in the amount of $1316.39 applied to the loan with an effective date of May 16, 2013.

We have also been able to review [redacted]s loan and verified that there were no late charges nor negative credit reporting associated with this event.

Consumer

Response:

Complaint[redacted]

I am rejecting this response because:

As of today, the 5,000 payment was reversed on my account and I was charged an additional 60.00 for fees which I have no knowledge of - PHH continues to commit actions on my account which may be paramount to stealing in that it appears after filing the complaint they responded to the Revdex.com with false information. THIS RESPONSE IS NOT TRUTHFUL - Someone at PHH continues to play with my mortgage account and payments in an effort to likely cause other harm to an account which I have had in good standing and paid timely since 2004. I would like a full investigation on this matter as it appears that [redacted] and PHH are misappropriating funds and at this point I have no idea as to where my $5,000 is.

Regards,

Business

Response:

PHH extends an apology for any inconvenience the issue may have caused the borrower. The $5,000 was reapplied to the loan on July 18, 2013 as payment and principal with an effective day for May 16, 2013.

The funds for $60.00 applied to the loan, satisfied previous [redacted] fees. The $60.00 has been reversed from the [redacted] fees and applied to additional principal effective July 29, 2013.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Difficult to get information about my loan. Very limited information online. Seems to be serviced by out of the country organization. I do not recommend this company.