Piedmont Natural Gas Company Reviews (%countItem)
Piedmont Natural Gas Company Rating
Address: 4720 Piedmont Row Dr Ste 100, Charlotte, North Carolina, United States, 28210-4294
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They added charges from another address where I never lived.
I got a letter from PG stating an outstanding bill from my previous address *** St. account # XXXXXXXXXXXXX and they are transferring it to my account. I have never lived at that address.
Remove from my account and collect from the party that actually owes it.
We have reached out to this customer and resolved the issue.
(The consumer indicated he/she ACCEPTED the response from the business.)
*** from PNG saw that those charges weren't mine so she removed them. I have nothing good to say about their collection department.
Deposit never mentioned
Flat out never told me about the $305 deposit, didn't even come on the first bill, came on the second bill. Called to ask about the deposit and the lady representative said they told me about it on the first call - which they definitely did not. She wasn't on the initial call anyways...sweet girl I'm sure, absolute *** I'm 24, not 94, I have an actively working memory, especially when it comes to bills to be paid with a ***+ credit score.
What are we doing here Piedmont? Never worked with the company before and I'm getting randomly hit with $305 deposits with 15 days to pay it. The money is not the issue, it's the fact it was never mentioned and here I am wasting 30 minutes talking to someone while I'm at work who doesn't know what they're talking about wasting my time - the supervisor had to correct what she told me because it was wrong - and here I am writing a review because of now 2 of your representatives,
1.) failing to mention a $305 deposit and
2.) failing to be able to explain why I am being now charged a $305 deposit on my second bill.
I was told it was because they were not able to verify my identity and then the manager said it's because it was my first full billing cycle. I assume the manager knew what he was talking about but who knows if anything that anyone said was right now that there are conflicting stories.
Either way you could say I'm "***" off with your lack of institutional structure and awareness of employees who talk like they know what's going on. I'm sure it's not an amazing job to have, but if you speak with confidence you *** well better not have the person I talk to after you say "yeah, thats not correct".
Get it together.
no deposit, I want my money back that I just paid for it. I pay my bills on time. If everyone pays a deposit then that is fine, but tell someone about it instead of letting them find out on a bill.
I apologize for the failure to quote the deposit when you called to start service with us. I have checked with my manager and have reduced the deposit by half. A refund check will be mailed to your address. The remaining deposit will be held for one year and if you have two or less late payments, will be refunded, plus *** interest. Thank you.
Deposit never mentioned
Flat out never told me about the $305 deposit, didn't even come on the first bill, came on the second bill. Called to ask about the deposit and the lady representative said they told me about it on the first call - which they definitely did not. She wasn't on the initial call anyways...sweet girl I'm sure, absolute *** I'm 24, not 94, I have an actively working memory, especially when it comes to bills to be paid with a ***+ credit score.
What are we doing here Piedmont? Never worked with the company before and I'm getting randomly hit with $305 deposits with 15 days to pay it. The money is not the issue, it's the fact it was never mentioned and here I am wasting 30 minutes talking to someone while I'm at work who doesn't know what they're talking about wasting my time - the supervisor had to correct what she told me because it was wrong - and here I am writing a review because of now 2 of your representatives,
1.) failing to mention a $305 deposit and
2.) failing to be able to explain why I am being now charged a $305 deposit on my second bill.
I was told it was because they were not able to verify my identity and then the manager said it's because it was my first full billing cycle. I assume the manager knew what he was talking about but who knows if anything that anyone said was right now that there are conflicting stories.
Either way you could say I'm "***" off with your lack of institutional structure and awareness of employees who talk like they know what's going on. I'm sure it's not an amazing job to have, but if you speak with confidence you *** well better not have the person I talk to after you say "yeah, thats not correct".
Get it together.
no deposit, I want my money back that I just paid for it. I pay my bills on time. If everyone pays a deposit then that is fine, but tell someone about it instead of letting them find out on a bill.
I apologize for the failure to quote the deposit when you called to start service with us. I have checked with my manager and have reduced the deposit by half. A refund check will be mailed to your address. The remaining deposit will be held for one year and if you have two or less late payments, will be refunded, plus *** interest. Thank you.
Deposit never mentioned
Flat out never told me about the $305 deposit, didn't even come on the first bill, came on the second bill. Called to ask about the deposit and the lady representative said they told me about it on the first call - which they definitely did not. She wasn't on the initial call anyways...sweet girl I'm sure, absolute *** I'm 24, not 94, I have an actively working memory, especially when it comes to bills to be paid with a ***+ credit score.
What are we doing here Piedmont? Never worked with the company before and I'm getting randomly hit with $305 deposits with 15 days to pay it. The money is not the issue, it's the fact it was never mentioned and here I am wasting 30 minutes talking to someone while I'm at work who doesn't know what they're talking about wasting my time - the supervisor had to correct what she told me because it was wrong - and here I am writing a review because of now 2 of your representatives,
1.) failing to mention a $305 deposit and
2.) failing to be able to explain why I am being now charged a $305 deposit on my second bill.
I was told it was because they were not able to verify my identity and then the manager said it's because it was my first full billing cycle. I assume the manager knew what he was talking about but who knows if anything that anyone said was right now that there are conflicting stories.
Either way you could say I'm "***" off with your lack of institutional structure and awareness of employees who talk like they know what's going on. I'm sure it's not an amazing job to have, but if you speak with confidence you *** well better not have the person I talk to after you say "yeah, thats not correct".
Get it together.
no deposit, I want my money back that I just paid for it. I pay my bills on time. If everyone pays a deposit then that is fine, but tell someone about it instead of letting them find out on a bill.
I apologize for the failure to quote the deposit when you called to start service with us. I have checked with my manager and have reduced the deposit by half. A refund check will be mailed to your address. The remaining deposit will be held for one year and if you have two or less late payments, will be refunded, plus *** interest. Thank you.
Deposit never mentioned
Flat out never told me about the $305 deposit, didn't even come on the first bill, came on the second bill. Called to ask about the deposit and the lady representative said they told me about it on the first call - which they definitely did not. She wasn't on the initial call anyways...sweet girl I'm sure, absolute *** I'm 24, not 94, I have an actively working memory, especially when it comes to bills to be paid with a ***+ credit score.
What are we doing here Piedmont? Never worked with the company before and I'm getting randomly hit with $305 deposits with 15 days to pay it. The money is not the issue, it's the fact it was never mentioned and here I am wasting 30 minutes talking to someone while I'm at work who doesn't know what they're talking about wasting my time - the supervisor had to correct what she told me because it was wrong - and here I am writing a review because of now 2 of your representatives,
1.) failing to mention a $305 deposit and
2.) failing to be able to explain why I am being now charged a $305 deposit on my second bill.
I was told it was because they were not able to verify my identity and then the manager said it's because it was my first full billing cycle. I assume the manager knew what he was talking about but who knows if anything that anyone said was right now that there are conflicting stories.
Either way you could say I'm "***" off with your lack of institutional structure and awareness of employees who talk like they know what's going on. I'm sure it's not an amazing job to have, but if you speak with confidence you *** well better not have the person I talk to after you say "yeah, thats not correct".
Get it together.
no deposit, I want my money back that I just paid for it. I pay my bills on time. If everyone pays a deposit then that is fine, but tell someone about it instead of letting them find out on a bill.
I apologize for the failure to quote the deposit when you called to start service with us. I have checked with my manager and have reduced the deposit by half. A refund check will be mailed to your address. The remaining deposit will be held for one year and if you have two or less late payments, will be refunded, plus *** interest. Thank you.
Billed absorbent amount for alleged unbilled meter usage. I paid Bill's during the alleged unread meter months.
Several months last year my meter allegedly wasnt reading I advised my bill was the amount I usually paid and so I had no way of knowing of an issue. They said I was paying a flat rate. I said my bill has never been over 40 and their numbers which average as 120 a month couldn't possibly be my usage. I requested usage report several times and asked to speak to someone from the department. I was sent a document 2 months later 6 calls later that only showed average readings and adjustments. I than called back and asked for usage report. I was told several times I would receive a call than I was told I would receive an email. There was no follow up.I than offered If you cant produce usage report I would pay the amount paid the previous year because I had lived here 2 years. They responded that my account number had only been active a since jan 2018. I said well I can prove I lived here atleast the billed amount from the previous year is related my personal use and not some average amount from god knows where. I was again told someone would follow up. No one did. I dont feel I owe the 500 plus they claim because they have zero proof and no usage report. Usage reports are included with every bill. I just want the correct bill amount.
Corrected bill with usage report
The non registering meter adjustment has been reviewed by Billing Services and reduced. The representative has been in contact with the customer.
Billed absorbent amount for alleged unbilled meter usage. I paid Bill's during the alleged unread meter months.
Several months last year my meter allegedly wasnt reading I advised my bill was the amount I usually paid and so I had no way of knowing of an issue. They said I was paying a flat rate. I said my bill has never been over 40 and their numbers which average as 120 a month couldn't possibly be my usage. I requested usage report several times and asked to speak to someone from the department. I was sent a document 2 months later 6 calls later that only showed average readings and adjustments. I than called back and asked for usage report. I was told several times I would receive a call than I was told I would receive an email. There was no follow up.I than offered If you cant produce usage report I would pay the amount paid the previous year because I had lived here 2 years. They responded that my account number had only been active a since jan 2018. I said well I can prove I lived here atleast the billed amount from the previous year is related my personal use and not some average amount from god knows where. I was again told someone would follow up. No one did. I dont feel I owe the 500 plus they claim because they have zero proof and no usage report. Usage reports are included with every bill. I just want the correct bill amount.
Corrected bill with usage report
The non registering meter adjustment has been reviewed by Billing Services and reduced. The representative has been in contact with the customer.
Billed absorbent amount for alleged unbilled meter usage. I paid Bill's during the alleged unread meter months.
Several months last year my meter allegedly wasnt reading I advised my bill was the amount I usually paid and so I had no way of knowing of an issue. They said I was paying a flat rate. I said my bill has never been over 40 and their numbers which average as 120 a month couldn't possibly be my usage. I requested usage report several times and asked to speak to someone from the department. I was sent a document 2 months later 6 calls later that only showed average readings and adjustments. I than called back and asked for usage report. I was told several times I would receive a call than I was told I would receive an email. There was no follow up.I than offered If you cant produce usage report I would pay the amount paid the previous year because I had lived here 2 years. They responded that my account number had only been active a since jan 2018. I said well I can prove I lived here atleast the billed amount from the previous year is related my personal use and not some average amount from god knows where. I was again told someone would follow up. No one did. I dont feel I owe the 500 plus they claim because they have zero proof and no usage report. Usage reports are included with every bill. I just want the correct bill amount.
Corrected bill with usage report
The non registering meter adjustment has been reviewed by Billing Services and reduced. The representative has been in contact with the customer.
Billed absorbent amount for alleged unbilled meter usage. I paid Bill's during the alleged unread meter months.
Several months last year my meter allegedly wasnt reading I advised my bill was the amount I usually paid and so I had no way of knowing of an issue. They said I was paying a flat rate. I said my bill has never been over 40 and their numbers which average as 120 a month couldn't possibly be my usage. I requested usage report several times and asked to speak to someone from the department. I was sent a document 2 months later 6 calls later that only showed average readings and adjustments. I than called back and asked for usage report. I was told several times I would receive a call than I was told I would receive an email. There was no follow up.I than offered If you cant produce usage report I would pay the amount paid the previous year because I had lived here 2 years. They responded that my account number had only been active a since jan 2018. I said well I can prove I lived here atleast the billed amount from the previous year is related my personal use and not some average amount from god knows where. I was again told someone would follow up. No one did. I dont feel I owe the 500 plus they claim because they have zero proof and no usage report. Usage reports are included with every bill. I just want the correct bill amount.
Corrected bill with usage report
The non registering meter adjustment has been reviewed by Billing Services and reduced. The representative has been in contact with the customer.
PIEDMONTS FAILURE TO FILE THE CORRECT ACCOUNT AND AMOUNT TO MY BANKRUPTCY CASE...THUS THEIR CLAIM WAS DENIED
AAFTER RECEIVING THREE PHONE CALLS FROM PIEDMONT....AND EACH ONE HUNG UP IN MY FACE....I CALLED THE NUMBER BACK....I WAS INFORMED BY THEIR CCUSTOMER SERVICE AND A NAKITA WHO SAID SHE WAS A TEAM LEADER.....I WAS TOLD THATI OWED THE ANOTHER $150.00 deposit and that my bill was $41.72....THAT I HAD A $191.72 BALANCE...
I ONLY INCLUDED THE PAST DUE AMOUNT AND ACCOUNT NUMBER FROM MY BK THAT I FILED EARLIER THIS YEAR.....NOT THE BALANCE FROM WHEN I HAD MY GAS TURNED ON AFTER BEING OFF FOR SEVERAL MONTHS...PIEDMONT TOOK MY DEPOSIT FROM THIS YEAR ...WHEN I NEVER INCLUDED THE AMOUNT FOR THE LASTEST BILL ON MY BK.....JUST BECAUSE THEY MESSED UP THEIR CLAIM TO BK THEY TOOK MY 150.00 DEPOSIT...
BEXAUSE PIEDMONT MESSED UP THEIR XLAIM TI THE CHAPTER 13 COURTS....MY DEPOSIT FOR THE LASTEST BILL SHOULD BE RESTORED TO $150.00
Per Piedmont Natural Gas policy, the previous deposit was credited on account included in bankruptcy petition. New deposit required to start new account.
PIEDMONTS FAILURE TO FILE THE CORRECT ACCOUNT AND AMOUNT TO MY BANKRUPTCY CASE...THUS THEIR CLAIM WAS DENIED
AAFTER RECEIVING THREE PHONE CALLS FROM PIEDMONT....AND EACH ONE HUNG UP IN MY FACE....I CALLED THE NUMBER BACK....I WAS INFORMED BY THEIR CCUSTOMER SERVICE AND A NAKITA WHO SAID SHE WAS A TEAM LEADER.....I WAS TOLD THATI OWED THE ANOTHER $150.00 deposit and that my bill was $41.72....THAT I HAD A $191.72 BALANCE...
I ONLY INCLUDED THE PAST DUE AMOUNT AND ACCOUNT NUMBER FROM MY BK THAT I FILED EARLIER THIS YEAR.....NOT THE BALANCE FROM WHEN I HAD MY GAS TURNED ON AFTER BEING OFF FOR SEVERAL MONTHS...PIEDMONT TOOK MY DEPOSIT FROM THIS YEAR ...WHEN I NEVER INCLUDED THE AMOUNT FOR THE LASTEST BILL ON MY BK.....JUST BECAUSE THEY MESSED UP THEIR CLAIM TO BK THEY TOOK MY 150.00 DEPOSIT...
BEXAUSE PIEDMONT MESSED UP THEIR XLAIM TI THE CHAPTER 13 COURTS....MY DEPOSIT FOR THE LASTEST BILL SHOULD BE RESTORED TO $150.00
Per Piedmont Natural Gas policy, the previous deposit was credited on account included in bankruptcy petition. New deposit required to start new account.
PIEDMONTS FAILURE TO FILE THE CORRECT ACCOUNT AND AMOUNT TO MY BANKRUPTCY CASE...THUS THEIR CLAIM WAS DENIED
AAFTER RECEIVING THREE PHONE CALLS FROM PIEDMONT....AND EACH ONE HUNG UP IN MY FACE....I CALLED THE NUMBER BACK....I WAS INFORMED BY THEIR CCUSTOMER SERVICE AND A NAKITA WHO SAID SHE WAS A TEAM LEADER.....I WAS TOLD THATI OWED THE ANOTHER $150.00 deposit and that my bill was $41.72....THAT I HAD A $191.72 BALANCE...
I ONLY INCLUDED THE PAST DUE AMOUNT AND ACCOUNT NUMBER FROM MY BK THAT I FILED EARLIER THIS YEAR.....NOT THE BALANCE FROM WHEN I HAD MY GAS TURNED ON AFTER BEING OFF FOR SEVERAL MONTHS...PIEDMONT TOOK MY DEPOSIT FROM THIS YEAR ...WHEN I NEVER INCLUDED THE AMOUNT FOR THE LASTEST BILL ON MY BK.....JUST BECAUSE THEY MESSED UP THEIR CLAIM TO BK THEY TOOK MY 150.00 DEPOSIT...
BEXAUSE PIEDMONT MESSED UP THEIR XLAIM TI THE CHAPTER 13 COURTS....MY DEPOSIT FOR THE LASTEST BILL SHOULD BE RESTORED TO $150.00
Per Piedmont Natural Gas policy, the previous deposit was credited on account included in bankruptcy petition. New deposit required to start new account.
PIEDMONTS FAILURE TO FILE THE CORRECT ACCOUNT AND AMOUNT TO MY BANKRUPTCY CASE...THUS THEIR CLAIM WAS DENIED
AAFTER RECEIVING THREE PHONE CALLS FROM PIEDMONT....AND EACH ONE HUNG UP IN MY FACE....I CALLED THE NUMBER BACK....I WAS INFORMED BY THEIR CCUSTOMER SERVICE AND A NAKITA WHO SAID SHE WAS A TEAM LEADER.....I WAS TOLD THATI OWED THE ANOTHER $150.00 deposit and that my bill was $41.72....THAT I HAD A $191.72 BALANCE...
I ONLY INCLUDED THE PAST DUE AMOUNT AND ACCOUNT NUMBER FROM MY BK THAT I FILED EARLIER THIS YEAR.....NOT THE BALANCE FROM WHEN I HAD MY GAS TURNED ON AFTER BEING OFF FOR SEVERAL MONTHS...PIEDMONT TOOK MY DEPOSIT FROM THIS YEAR ...WHEN I NEVER INCLUDED THE AMOUNT FOR THE LASTEST BILL ON MY BK.....JUST BECAUSE THEY MESSED UP THEIR CLAIM TO BK THEY TOOK MY 150.00 DEPOSIT...
BEXAUSE PIEDMONT MESSED UP THEIR XLAIM TI THE CHAPTER 13 COURTS....MY DEPOSIT FOR THE LASTEST BILL SHOULD BE RESTORED TO $150.00
Per Piedmont Natural Gas policy, the previous deposit was credited on account included in bankruptcy petition. New deposit required to start new account.
Gas company has not responded to 3 phone calls and one email regarding destroying my sod on 9 July 19. Gas company damage exceeded 10 foot easement.
On 9 July 19, I was alerted to 5 workers and 1 backhoe on my front yard via my security camera. They did not ring my bell or knock on my door. None of the workers spoke competent English. When asked who they worked for, they just kept repeating "Piedmont Natural Gas" and pointing at their two trucks which were obviously from a subcontractor. They had no identification or any documentation explaining who they were, where they worked, or what they were doing. They just kept pointing at the new home across the street and saying, "gas tie-in." I had not received any prior notice from the gas company.
They disrupted/destroyed a professionally sodded and irrigated area of approximately 15' x 30' . They exceeded their legal easement by about 2' (went in 12' vs 10'). They covered two of my sprinkler heads and tried to leave before they were uncovered. In addition to the digging, there was damage from driving the backhoe to and from the dig pit, and smashed/torn grass resulting from the backhoe locking its tracks in order to turn.
I have made 3 phone calls and was told each time I would be contacted in 1-3 working days. I was never contacted. I sent an email to Piedmont's Customer Service Dept last week. I still have not received a response.
I want my sod repaired professionally. I do not want the seed and straw method -- my neighbors and turf manager have said the seed would be wrong and the straw would inhibit the growth of the undamaged sod. I want reimbursement for the repair and replacement of the sod and any damage not yet discovered to my irrigation system.
This occurred to my home at:
*** (Lot )
***, NC
Cost of sod repair and replacement by a professional lawn care firm for an approximate area of 15' by 30'.
We have been in contact with customer and will follow up with him directly. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response only says they have been in contact with me. There has been no resolution of the problem. I have now called Piedmont Gas 4 times and emailed them once, after the damage to my sod occurred on 9 July. I did not receive any response until after I filed a complaint with the Revdex.com. The person from Piedmont Gas who called me yesterday only said she was discussing my complaint with her manager. I was given no other information and no date as to when they would get back to me. This is not a resolution and is totally unacceptable. I do not accept this response.
PNG will hold this complaint open until customer is satisfied when repairs completed this fall.
(The consumer indicated he/she ACCEPTED the response from the business.)
During recent communications with both Piedmont Natural Gas and their subcontractor who damaged my lawn(***) it was agreed by all parties that *** would pay my lawn care firm, *** to repair my sod.
It is my understanding, after talking to the local *** rep, that upon completion of the sod repair, *** will pay *** direct, via digital means (sod repair estimate attached). I will not be involved in any receipt of funds -- my interest is solely in having my sod repaired. The sod repair may not occur until October of this year, depending upon weather conditions (heat). The *** representative agreed that this was reasonable.
If both PNG and *** LLC agree to all of the above statements and conditions, then I will accept the PNG resolution that this case remain open until my sod is repaired to my satisfaction.
Gas company has not responded to 3 phone calls and one email regarding destroying my sod on 9 July 19. Gas company damage exceeded 10 foot easement.
On 9 July 19, I was alerted to 5 workers and 1 backhoe on my front yard via my security camera. They did not ring my bell or knock on my door. None of the workers spoke competent English. When asked who they worked for, they just kept repeating "Piedmont Natural Gas" and pointing at their two trucks which were obviously from a subcontractor. They had no identification or any documentation explaining who they were, where they worked, or what they were doing. They just kept pointing at the new home across the street and saying, "gas tie-in." I had not received any prior notice from the gas company.
They disrupted/destroyed a professionally sodded and irrigated area of approximately 15' x 30' . They exceeded their legal easement by about 2' (went in 12' vs 10'). They covered two of my sprinkler heads and tried to leave before they were uncovered. In addition to the digging, there was damage from driving the backhoe to and from the dig pit, and smashed/torn grass resulting from the backhoe locking its tracks in order to turn.
I have made 3 phone calls and was told each time I would be contacted in 1-3 working days. I was never contacted. I sent an email to Piedmont's Customer Service Dept last week. I still have not received a response.
I want my sod repaired professionally. I do not want the seed and straw method -- my neighbors and turf manager have said the seed would be wrong and the straw would inhibit the growth of the undamaged sod. I want reimbursement for the repair and replacement of the sod and any damage not yet discovered to my irrigation system.
This occurred to my home at:
*** (Lot )
***, NC
Cost of sod repair and replacement by a professional lawn care firm for an approximate area of 15' by 30'.
We have been in contact with customer and will follow up with him directly. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response only says they have been in contact with me. There has been no resolution of the problem. I have now called Piedmont Gas 4 times and emailed them once, after the damage to my sod occurred on 9 July. I did not receive any response until after I filed a complaint with the Revdex.com. The person from Piedmont Gas who called me yesterday only said she was discussing my complaint with her manager. I was given no other information and no date as to when they would get back to me. This is not a resolution and is totally unacceptable. I do not accept this response.
PNG will hold this complaint open until customer is satisfied when repairs completed this fall.
(The consumer indicated he/she ACCEPTED the response from the business.)
During recent communications with both Piedmont Natural Gas and their subcontractor who damaged my lawn(***) it was agreed by all parties that *** would pay my lawn care firm, *** to repair my sod.
It is my understanding, after talking to the local *** rep, that upon completion of the sod repair, *** will pay *** direct, via digital means (sod repair estimate attached). I will not be involved in any receipt of funds -- my interest is solely in having my sod repaired. The sod repair may not occur until October of this year, depending upon weather conditions (heat). The *** representative agreed that this was reasonable.
If both PNG and *** LLC agree to all of the above statements and conditions, then I will accept the PNG resolution that this case remain open until my sod is repaired to my satisfaction.
Gas company has not responded to 3 phone calls and one email regarding destroying my sod on 9 July 19. Gas company damage exceeded 10 foot easement.
On 9 July 19, I was alerted to 5 workers and 1 backhoe on my front yard via my security camera. They did not ring my bell or knock on my door. None of the workers spoke competent English. When asked who they worked for, they just kept repeating "Piedmont Natural Gas" and pointing at their two trucks which were obviously from a subcontractor. They had no identification or any documentation explaining who they were, where they worked, or what they were doing. They just kept pointing at the new home across the street and saying, "gas tie-in." I had not received any prior notice from the gas company.
They disrupted/destroyed a professionally sodded and irrigated area of approximately 15' x 30' . They exceeded their legal easement by about 2' (went in 12' vs 10'). They covered two of my sprinkler heads and tried to leave before they were uncovered. In addition to the digging, there was damage from driving the backhoe to and from the dig pit, and smashed/torn grass resulting from the backhoe locking its tracks in order to turn.
I have made 3 phone calls and was told each time I would be contacted in 1-3 working days. I was never contacted. I sent an email to Piedmont's Customer Service Dept last week. I still have not received a response.
I want my sod repaired professionally. I do not want the seed and straw method -- my neighbors and turf manager have said the seed would be wrong and the straw would inhibit the growth of the undamaged sod. I want reimbursement for the repair and replacement of the sod and any damage not yet discovered to my irrigation system.
This occurred to my home at:
*** (Lot )
***, NC
Cost of sod repair and replacement by a professional lawn care firm for an approximate area of 15' by 30'.
We have been in contact with customer and will follow up with him directly. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response only says they have been in contact with me. There has been no resolution of the problem. I have now called Piedmont Gas 4 times and emailed them once, after the damage to my sod occurred on 9 July. I did not receive any response until after I filed a complaint with the Revdex.com. The person from Piedmont Gas who called me yesterday only said she was discussing my complaint with her manager. I was given no other information and no date as to when they would get back to me. This is not a resolution and is totally unacceptable. I do not accept this response.
PNG will hold this complaint open until customer is satisfied when repairs completed this fall.
(The consumer indicated he/she ACCEPTED the response from the business.)
During recent communications with both Piedmont Natural Gas and their subcontractor who damaged my lawn(***) it was agreed by all parties that *** would pay my lawn care firm, *** to repair my sod.
It is my understanding, after talking to the local *** rep, that upon completion of the sod repair, *** will pay *** direct, via digital means (sod repair estimate attached). I will not be involved in any receipt of funds -- my interest is solely in having my sod repaired. The sod repair may not occur until October of this year, depending upon weather conditions (heat). The *** representative agreed that this was reasonable.
If both PNG and *** LLC agree to all of the above statements and conditions, then I will accept the PNG resolution that this case remain open until my sod is repaired to my satisfaction.
Gas company has not responded to 3 phone calls and one email regarding destroying my sod on 9 July 19. Gas company damage exceeded 10 foot easement.
On 9 July 19, I was alerted to 5 workers and 1 backhoe on my front yard via my security camera. They did not ring my bell or knock on my door. None of the workers spoke competent English. When asked who they worked for, they just kept repeating "Piedmont Natural Gas" and pointing at their two trucks which were obviously from a subcontractor. They had no identification or any documentation explaining who they were, where they worked, or what they were doing. They just kept pointing at the new home across the street and saying, "gas tie-in." I had not received any prior notice from the gas company.
They disrupted/destroyed a professionally sodded and irrigated area of approximately 15' x 30' . They exceeded their legal easement by about 2' (went in 12' vs 10'). They covered two of my sprinkler heads and tried to leave before they were uncovered. In addition to the digging, there was damage from driving the backhoe to and from the dig pit, and smashed/torn grass resulting from the backhoe locking its tracks in order to turn.
I have made 3 phone calls and was told each time I would be contacted in 1-3 working days. I was never contacted. I sent an email to Piedmont's Customer Service Dept last week. I still have not received a response.
I want my sod repaired professionally. I do not want the seed and straw method -- my neighbors and turf manager have said the seed would be wrong and the straw would inhibit the growth of the undamaged sod. I want reimbursement for the repair and replacement of the sod and any damage not yet discovered to my irrigation system.
This occurred to my home at:
*** (Lot )
***, NC
Cost of sod repair and replacement by a professional lawn care firm for an approximate area of 15' by 30'.
We have been in contact with customer and will follow up with him directly. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response only says they have been in contact with me. There has been no resolution of the problem. I have now called Piedmont Gas 4 times and emailed them once, after the damage to my sod occurred on 9 July. I did not receive any response until after I filed a complaint with the Revdex.com. The person from Piedmont Gas who called me yesterday only said she was discussing my complaint with her manager. I was given no other information and no date as to when they would get back to me. This is not a resolution and is totally unacceptable. I do not accept this response.
PNG will hold this complaint open until customer is satisfied when repairs completed this fall.
(The consumer indicated he/she ACCEPTED the response from the business.)
During recent communications with both Piedmont Natural Gas and their subcontractor who damaged my lawn(***) it was agreed by all parties that *** would pay my lawn care firm, *** to repair my sod.
It is my understanding, after talking to the local *** rep, that upon completion of the sod repair, *** will pay *** direct, via digital means (sod repair estimate attached). I will not be involved in any receipt of funds -- my interest is solely in having my sod repaired. The sod repair may not occur until October of this year, depending upon weather conditions (heat). The *** representative agreed that this was reasonable.
If both PNG and *** LLC agree to all of the above statements and conditions, then I will accept the PNG resolution that this case remain open until my sod is repaired to my satisfaction.
I sold a rental house & received a FINAL BILL for gas service at that house on 10/23/18. When the new owner let his service lapse, I was charged.
I sold a rental house & received a FINAL BILL for gas service at that house on 10/23/18. When the new owner had service put either in his name or that of his tenants. Years ago I signed up for *** to transfer gas service to my name (as the landlord) if one of my tenants failed to make appropriate payment. About six months after I no longer owned the house, the new owner or his tenant quit paying Piedmont while owing $37.05 for gas usage. Piedmont made no effort to verify the current owner of the house and sent the bill to me even though I had not owned the house for 6 months. I called and explained this to them but was told I should have called Piedmont to remove myself from the automatic-transfer-to-landlord program, taking NO responsibility for checking to see who owned the property and should be charged. I called again after receiving another bill and spoke to a supervisor who made no promises. I expressed shock and amazement that the paltry amount of money involved ($37.05)could not be waived out of fairness and to satisfy a customer who has paid uncounted thousands of dollars at multiple locations over the years. I maintain that Piedmont has a responsibility to check current ownership of any house, to determine whether a previous owner who signed up for automatic-transfer program is still the owner/responsible party. It is petty, spiteful, bad management and downright stupid to try to extract payment from me for gas I never used at a house I no longer own. But it appears that is Piedmont's notion of "customer service." All over $37 freaking bucks.
I would like the $37.05 charge waived and to never receive another communication about the service address in question. Piedmont most certainly can afford to waive such a tiny charge, particularly when their justification for insisting that I pay it is so pathetic and machine-like. Treat a long-time paying customer with a modicum of human respect, for crying out loud. I DID NOT USE THAT GAS! I DID NOT OWN THE HOUSE IN QUESTION WHEN THE GAS YOU WANT TO CHARGE ME FOR WAS BURNED. What is wrong with you people?
Whenever a customer is set up with a Revert to Landlord account, if a tenant moves, then the account automatically transfers into the landlords name. If the home is sold, the landlord should notify Piedmont Natural Gas in order to stop that automatic transfer from taking place. Piedmont Natural Gas is not responsible for knowing when a property is sold. We would be happy to discuss this matter and any other account questions you may have. Please don't hesitate to call me directly if you would like to discuss this account, or any others you may have in more detail.
(The consumer indicated he/she DID NOT accept the response from the business.)
Certainly I do see that to expect Piedmont to check the ownership of every property in this circumstance may be asking too much, regardless of the legalities involved.
However, I do NOT think it is too much to expect that Piedmont Gas would waive a $38 charge to make a customer feel appreciated when he has paid many thousands of dollars to Piedmont over 30 years.
In *** allows for the adjustment of one water bill per house per year for cases where a vacant house has a leaky toilet or there is a break in the water line in the yard. I myself have benefited from that utility's customer relations policy at multiple rental properties to the tune of $400 or $500 over 30 years. I'm asking Piedmont to spend 38 lousy dollars ONCE in 30 years to make this customer feel appreciated.
To discover that this is something Piedmont is not willing to do is absolutely shocking and is a sign of piss-poor judgement by executives in your customer relations division. You haven't got the soul to do what *** does? Absolutely pathetic. If there were any other natural gas service to which I could subscribe, you can bet I would take all my business to that vendor.
You tell me you simply refuse to waive the $38 then I will pay it. But I will never be able to regard Piedmont Gas with respect again.
Piedmont Natural Gas will be glad to speak with you regarding this matter. We have reviewed the accounts in question and found them to be billed accurately. We do value your relationship with us and hope that you will contact us for a detailed explanation if you have further questions.
(The consumer indicated he/she DID NOT accept the response from the business.)
You offer only empty words. You do NOT willing to waive a very small charge to make a customer happy. I will pay the bill. You should be ashamed. You suck.
I sold a rental house & received a FINAL BILL for gas service at that house on 10/23/18. When the new owner let his service lapse, I was charged.
I sold a rental house & received a FINAL BILL for gas service at that house on 10/23/18. When the new owner had service put either in his name or that of his tenants. Years ago I signed up for *** to transfer gas service to my name (as the landlord) if one of my tenants failed to make appropriate payment. About six months after I no longer owned the house, the new owner or his tenant quit paying Piedmont while owing $37.05 for gas usage. Piedmont made no effort to verify the current owner of the house and sent the bill to me even though I had not owned the house for 6 months. I called and explained this to them but was told I should have called Piedmont to remove myself from the automatic-transfer-to-landlord program, taking NO responsibility for checking to see who owned the property and should be charged. I called again after receiving another bill and spoke to a supervisor who made no promises. I expressed shock and amazement that the paltry amount of money involved ($37.05)could not be waived out of fairness and to satisfy a customer who has paid uncounted thousands of dollars at multiple locations over the years. I maintain that Piedmont has a responsibility to check current ownership of any house, to determine whether a previous owner who signed up for automatic-transfer program is still the owner/responsible party. It is petty, spiteful, bad management and downright stupid to try to extract payment from me for gas I never used at a house I no longer own. But it appears that is Piedmont's notion of "customer service." All over $37 freaking bucks.
I would like the $37.05 charge waived and to never receive another communication about the service address in question. Piedmont most certainly can afford to waive such a tiny charge, particularly when their justification for insisting that I pay it is so pathetic and machine-like. Treat a long-time paying customer with a modicum of human respect, for crying out loud. I DID NOT USE THAT GAS! I DID NOT OWN THE HOUSE IN QUESTION WHEN THE GAS YOU WANT TO CHARGE ME FOR WAS BURNED. What is wrong with you people?
Whenever a customer is set up with a Revert to Landlord account, if a tenant moves, then the account automatically transfers into the landlords name. If the home is sold, the landlord should notify Piedmont Natural Gas in order to stop that automatic transfer from taking place. Piedmont Natural Gas is not responsible for knowing when a property is sold. We would be happy to discuss this matter and any other account questions you may have. Please don't hesitate to call me directly if you would like to discuss this account, or any others you may have in more detail.
(The consumer indicated he/she DID NOT accept the response from the business.)
Certainly I do see that to expect Piedmont to check the ownership of every property in this circumstance may be asking too much, regardless of the legalities involved.
However, I do NOT think it is too much to expect that Piedmont Gas would waive a $38 charge to make a customer feel appreciated when he has paid many thousands of dollars to Piedmont over 30 years.
In *** allows for the adjustment of one water bill per house per year for cases where a vacant house has a leaky toilet or there is a break in the water line in the yard. I myself have benefited from that utility's customer relations policy at multiple rental properties to the tune of $400 or $500 over 30 years. I'm asking Piedmont to spend 38 lousy dollars ONCE in 30 years to make this customer feel appreciated.
To discover that this is something Piedmont is not willing to do is absolutely shocking and is a sign of piss-poor judgement by executives in your customer relations division. You haven't got the soul to do what *** does? Absolutely pathetic. If there were any other natural gas service to which I could subscribe, you can bet I would take all my business to that vendor.
You tell me you simply refuse to waive the $38 then I will pay it. But I will never be able to regard Piedmont Gas with respect again.
Piedmont Natural Gas will be glad to speak with you regarding this matter. We have reviewed the accounts in question and found them to be billed accurately. We do value your relationship with us and hope that you will contact us for a detailed explanation if you have further questions.
(The consumer indicated he/she DID NOT accept the response from the business.)
You offer only empty words. You do NOT willing to waive a very small charge to make a customer happy. I will pay the bill. You should be ashamed. You suck.
I sold a rental house & received a FINAL BILL for gas service at that house on 10/23/18. When the new owner let his service lapse, I was charged.
I sold a rental house & received a FINAL BILL for gas service at that house on 10/23/18. When the new owner had service put either in his name or that of his tenants. Years ago I signed up for *** to transfer gas service to my name (as the landlord) if one of my tenants failed to make appropriate payment. About six months after I no longer owned the house, the new owner or his tenant quit paying Piedmont while owing $37.05 for gas usage. Piedmont made no effort to verify the current owner of the house and sent the bill to me even though I had not owned the house for 6 months. I called and explained this to them but was told I should have called Piedmont to remove myself from the automatic-transfer-to-landlord program, taking NO responsibility for checking to see who owned the property and should be charged. I called again after receiving another bill and spoke to a supervisor who made no promises. I expressed shock and amazement that the paltry amount of money involved ($37.05)could not be waived out of fairness and to satisfy a customer who has paid uncounted thousands of dollars at multiple locations over the years. I maintain that Piedmont has a responsibility to check current ownership of any house, to determine whether a previous owner who signed up for automatic-transfer program is still the owner/responsible party. It is petty, spiteful, bad management and downright stupid to try to extract payment from me for gas I never used at a house I no longer own. But it appears that is Piedmont's notion of "customer service." All over $37 freaking bucks.
I would like the $37.05 charge waived and to never receive another communication about the service address in question. Piedmont most certainly can afford to waive such a tiny charge, particularly when their justification for insisting that I pay it is so pathetic and machine-like. Treat a long-time paying customer with a modicum of human respect, for crying out loud. I DID NOT USE THAT GAS! I DID NOT OWN THE HOUSE IN QUESTION WHEN THE GAS YOU WANT TO CHARGE ME FOR WAS BURNED. What is wrong with you people?
Whenever a customer is set up with a Revert to Landlord account, if a tenant moves, then the account automatically transfers into the landlords name. If the home is sold, the landlord should notify Piedmont Natural Gas in order to stop that automatic transfer from taking place. Piedmont Natural Gas is not responsible for knowing when a property is sold. We would be happy to discuss this matter and any other account questions you may have. Please don't hesitate to call me directly if you would like to discuss this account, or any others you may have in more detail.
(The consumer indicated he/she DID NOT accept the response from the business.)
Certainly I do see that to expect Piedmont to check the ownership of every property in this circumstance may be asking too much, regardless of the legalities involved.
However, I do NOT think it is too much to expect that Piedmont Gas would waive a $38 charge to make a customer feel appreciated when he has paid many thousands of dollars to Piedmont over 30 years.
In *** allows for the adjustment of one water bill per house per year for cases where a vacant house has a leaky toilet or there is a break in the water line in the yard. I myself have benefited from that utility's customer relations policy at multiple rental properties to the tune of $400 or $500 over 30 years. I'm asking Piedmont to spend 38 lousy dollars ONCE in 30 years to make this customer feel appreciated.
To discover that this is something Piedmont is not willing to do is absolutely shocking and is a sign of piss-poor judgement by executives in your customer relations division. You haven't got the soul to do what *** does? Absolutely pathetic. If there were any other natural gas service to which I could subscribe, you can bet I would take all my business to that vendor.
You tell me you simply refuse to waive the $38 then I will pay it. But I will never be able to regard Piedmont Gas with respect again.
Piedmont Natural Gas will be glad to speak with you regarding this matter. We have reviewed the accounts in question and found them to be billed accurately. We do value your relationship with us and hope that you will contact us for a detailed explanation if you have further questions.
(The consumer indicated he/she DID NOT accept the response from the business.)
You offer only empty words. You do NOT willing to waive a very small charge to make a customer happy. I will pay the bill. You should be ashamed. You suck.