Piedmont Natural Gas Company

I sold a rental house & received a FINAL BILL for gas service at that house on 10/23/18. When the new owner let his service lapse, I was charged.
I sold a rental house & received a FINAL BILL for gas service at that house on 10/23/18. When the new owner had service put either in his name or that of his tenants. Years ago I signed up for *** to transfer gas service to my name (as the landlord) if one of my tenants failed to make appropriate payment. About six months after I no longer owned the house, the new owner or his tenant quit paying Piedmont while owing $37.05 for gas usage. Piedmont made no effort to verify the current owner of the house and sent the bill to me even though I had not owned the house for 6 months. I called and explained this to them but was told I should have called Piedmont to remove myself from the automatic-transfer-to-landlord program, taking NO responsibility for checking to see who owned the property and should be charged. I called again after receiving another bill and spoke to a supervisor who made no promises. I expressed shock and amazement that the paltry amount of money involved ($37.05)could not be waived out of fairness and to satisfy a customer who has paid uncounted thousands of dollars at multiple locations over the years. I maintain that Piedmont has a responsibility to check current ownership of any house, to determine whether a previous owner who signed up for automatic-transfer program is still the owner/responsible party. It is petty, spiteful, bad management and downright stupid to try to extract payment from me for gas I never used at a house I no longer own. But it appears that is Piedmont's notion of "customer service." All over $37 freaking bucks.

Kathy P at the ***, NC location about my concern on 06/04/19 and she was very rude and refused to provide her supervisor name and phone #.
I received a letter to pay $152.00 by 06/03/19 to remain on a EPP plan. I did pay $76.14 on 05/28/19 and I notified a supervisor Mary W originally to schedule my remaining payment for 06/06 to keep from having to be removed from the EPP but she was out of the office. Per her voicemail to notify her colleagues Michelle L or Bobbie T. I reached out Michelle L on 06/03/19 and left a voicemail called countless times on 06/03/19 but no call back. So I called Bobbie T on 06/04/19 about my issue and he reached out to his supervisor to have me put back on to the EPP. Per Bobbie and conversation that his supervisor states will not place me back on EPP and to pay $157.00 monthly for 6 months. I declined bc my payments were $75.00 monthly since at the address I was at. Spoke to his supervisor Kathy P and she was very rude and she was telling me to pay $100, than $125, than $160, she was not helpful and did not take my concern into consideration. I also explained to her the issues that I have been having regarding my bill before being on an EPP plan and she just said you owe this bill and was just rude. I explained that I have asked for my bill to be looked into on plenty of occasions and nothing has been done. She just kept stating I owe $784.00. She also refused to provide me with her supervisor phone # and name in regards to my issue. She disconnected the call on me. I need this issue to be rectified this is very poor customer service and I would like a complaint on her. She should not be a supervisor!

Kathy P at the ***, NC location about my concern on 06/04/19 and she was very rude and refused to provide her supervisor name and phone #.
I received a letter to pay $152.00 by 06/03/19 to remain on a EPP plan. I did pay $76.14 on 05/28/19 and I notified a supervisor Mary W originally to schedule my remaining payment for 06/06 to keep from having to be removed from the EPP but she was out of the office. Per her voicemail to notify her colleagues Michelle L or Bobbie T. I reached out Michelle L on 06/03/19 and left a voicemail called countless times on 06/03/19 but no call back. So I called Bobbie T on 06/04/19 about my issue and he reached out to his supervisor to have me put back on to the EPP. Per Bobbie and conversation that his supervisor states will not place me back on EPP and to pay $157.00 monthly for 6 months. I declined bc my payments were $75.00 monthly since at the address I was at. Spoke to his supervisor Kathy P and she was very rude and she was telling me to pay $100, than $125, than $160, she was not helpful and did not take my concern into consideration. I also explained to her the issues that I have been having regarding my bill before being on an EPP plan and she just said you owe this bill and was just rude. I explained that I have asked for my bill to be looked into on plenty of occasions and nothing has been done. She just kept stating I owe $784.00. She also refused to provide me with her supervisor phone # and name in regards to my issue. She disconnected the call on me. I need this issue to be rectified this is very poor customer service and I would like a complaint on her. She should not be a supervisor!

Kathy P at the ***, NC location about my concern on 06/04/19 and she was very rude and refused to provide her supervisor name and phone #.
I received a letter to pay $152.00 by 06/03/19 to remain on a EPP plan. I did pay $76.14 on 05/28/19 and I notified a supervisor Mary W originally to schedule my remaining payment for 06/06 to keep from having to be removed from the EPP but she was out of the office. Per her voicemail to notify her colleagues Michelle L or Bobbie T. I reached out Michelle L on 06/03/19 and left a voicemail called countless times on 06/03/19 but no call back. So I called Bobbie T on 06/04/19 about my issue and he reached out to his supervisor to have me put back on to the EPP. Per Bobbie and conversation that his supervisor states will not place me back on EPP and to pay $157.00 monthly for 6 months. I declined bc my payments were $75.00 monthly since at the address I was at. Spoke to his supervisor Kathy P and she was very rude and she was telling me to pay $100, than $125, than $160, she was not helpful and did not take my concern into consideration. I also explained to her the issues that I have been having regarding my bill before being on an EPP plan and she just said you owe this bill and was just rude. I explained that I have asked for my bill to be looked into on plenty of occasions and nothing has been done. She just kept stating I owe $784.00. She also refused to provide me with her supervisor phone # and name in regards to my issue. She disconnected the call on me. I need this issue to be rectified this is very poor customer service and I would like a complaint on her. She should not be a supervisor!

Kathy P at the ***, NC location about my concern on 06/04/19 and she was very rude and refused to provide her supervisor name and phone #.
I received a letter to pay $152.00 by 06/03/19 to remain on a EPP plan. I did pay $76.14 on 05/28/19 and I notified a supervisor Mary W originally to schedule my remaining payment for 06/06 to keep from having to be removed from the EPP but she was out of the office. Per her voicemail to notify her colleagues Michelle L or Bobbie T. I reached out Michelle L on 06/03/19 and left a voicemail called countless times on 06/03/19 but no call back. So I called Bobbie T on 06/04/19 about my issue and he reached out to his supervisor to have me put back on to the EPP. Per Bobbie and conversation that his supervisor states will not place me back on EPP and to pay $157.00 monthly for 6 months. I declined bc my payments were $75.00 monthly since at the address I was at. Spoke to his supervisor Kathy P and she was very rude and she was telling me to pay $100, than $125, than $160, she was not helpful and did not take my concern into consideration. I also explained to her the issues that I have been having regarding my bill before being on an EPP plan and she just said you owe this bill and was just rude. I explained that I have asked for my bill to be looked into on plenty of occasions and nothing has been done. She just kept stating I owe $784.00. She also refused to provide me with her supervisor phone # and name in regards to my issue. She disconnected the call on me. I need this issue to be rectified this is very poor customer service and I would like a complaint on her. She should not be a supervisor!

High deposit/reconnection charge which does not match the amount quoted
Our gas was turned off without 24 notice.
On 4/24/19, we arrived home and found a door hanger from Piedmont Natural Gas staring our gas had been turned off. During the winter months, our gas bill increases and we now owed $342.22. I had been paying what I could throughout the winter/spring to catch up on the high bill even though the last few bills mentioned disconnection dates. I assumed by doing this, the company took it as "good faith."
The door hanger stated we owed $342.22 and a reconnection fee of $55.00. Confused, I called the company because for the last few months I had been receiving disconnection letters and paying what I could with no phone call (I assumed the payments I was making was enough to keep my account in order). Similarly, my understanding was legally, a 24 hour notice was to be given before a disconnected utility.
In speaking to the representative, I learned not only did I owe the full due amount (which I did not have) but a reconnection fee of $58.00 and deposit of $215.00!
In order to have gas, hot water again; I had to pay over $700.00!! (Quoted charges were for past months, current months charges which were not due yet, reconnection and deposit).
How is a customer supposed to catch up? I was told a payment plan was not available.
Luckily I was allowed to pay the past due only to get the gas turned on but now I owe a reconnection fee and deposit of $215.00 when our usage for the month is only $51.04. After taxes and fees, we owe $435.00 again.

High deposit/reconnection charge which does not match the amount quoted
Our gas was turned off without 24 notice.
On 4/24/19, we arrived home and found a door hanger from Piedmont Natural Gas staring our gas had been turned off. During the winter months, our gas bill increases and we now owed $342.22. I had been paying what I could throughout the winter/spring to catch up on the high bill even though the last few bills mentioned disconnection dates. I assumed by doing this, the company took it as "good faith."
The door hanger stated we owed $342.22 and a reconnection fee of $55.00. Confused, I called the company because for the last few months I had been receiving disconnection letters and paying what I could with no phone call (I assumed the payments I was making was enough to keep my account in order). Similarly, my understanding was legally, a 24 hour notice was to be given before a disconnected utility.
In speaking to the representative, I learned not only did I owe the full due amount (which I did not have) but a reconnection fee of $58.00 and deposit of $215.00!
In order to have gas, hot water again; I had to pay over $700.00!! (Quoted charges were for past months, current months charges which were not due yet, reconnection and deposit).
How is a customer supposed to catch up? I was told a payment plan was not available.
Luckily I was allowed to pay the past due only to get the gas turned on but now I owe a reconnection fee and deposit of $215.00 when our usage for the month is only $51.04. After taxes and fees, we owe $435.00 again.

High deposit/reconnection charge which does not match the amount quoted
Our gas was turned off without 24 notice.
On 4/24/19, we arrived home and found a door hanger from Piedmont Natural Gas staring our gas had been turned off. During the winter months, our gas bill increases and we now owed $342.22. I had been paying what I could throughout the winter/spring to catch up on the high bill even though the last few bills mentioned disconnection dates. I assumed by doing this, the company took it as "good faith."
The door hanger stated we owed $342.22 and a reconnection fee of $55.00. Confused, I called the company because for the last few months I had been receiving disconnection letters and paying what I could with no phone call (I assumed the payments I was making was enough to keep my account in order). Similarly, my understanding was legally, a 24 hour notice was to be given before a disconnected utility.
In speaking to the representative, I learned not only did I owe the full due amount (which I did not have) but a reconnection fee of $58.00 and deposit of $215.00!
In order to have gas, hot water again; I had to pay over $700.00!! (Quoted charges were for past months, current months charges which were not due yet, reconnection and deposit).
How is a customer supposed to catch up? I was told a payment plan was not available.
Luckily I was allowed to pay the past due only to get the gas turned on but now I owe a reconnection fee and deposit of $215.00 when our usage for the month is only $51.04. After taxes and fees, we owe $435.00 again.

High deposit/reconnection charge which does not match the amount quoted
Our gas was turned off without 24 notice.
On 4/24/19, we arrived home and found a door hanger from Piedmont Natural Gas staring our gas had been turned off. During the winter months, our gas bill increases and we now owed $342.22. I had been paying what I could throughout the winter/spring to catch up on the high bill even though the last few bills mentioned disconnection dates. I assumed by doing this, the company took it as "good faith."
The door hanger stated we owed $342.22 and a reconnection fee of $55.00. Confused, I called the company because for the last few months I had been receiving disconnection letters and paying what I could with no phone call (I assumed the payments I was making was enough to keep my account in order). Similarly, my understanding was legally, a 24 hour notice was to be given before a disconnected utility.
In speaking to the representative, I learned not only did I owe the full due amount (which I did not have) but a reconnection fee of $58.00 and deposit of $215.00!
In order to have gas, hot water again; I had to pay over $700.00!! (Quoted charges were for past months, current months charges which were not due yet, reconnection and deposit).
How is a customer supposed to catch up? I was told a payment plan was not available.
Luckily I was allowed to pay the past due only to get the gas turned on but now I owe a reconnection fee and deposit of $215.00 when our usage for the month is only $51.04. After taxes and fees, we owe $435.00 again.

Unethical deposit requirements and no contact when complaint placed
I contacted Piedmont Natural Gas with the view of setting up a new account for the property I have just moved to and spoke to an agent initially via phone to do this. I was told in order to do this I was required to pay a deposit based on the information they obtained from Lexis Nexis public records. I disputed this as I have excellent credit and have a history of consistent on-time bill payment - have never paid a bill late and have no other history indicating that this should be required. I was told that I had no choice and was instructed to call the bureau, Lexis Nexis to find out why this decision was made. I called Lexis Nexis who reviewed my report and came to the same conclusion as I did, and suggested that admin error might be the case, a SSN input in error, etc. I called Piedmont Natural Gas back to check to see if this had occurred, and was told outright that they would not check this again, as it is not their policy, and I would still be liable to pay the charge. I asked to speak to a supervisor about this as it seemed desperately unfair due to something that may have been the fault of the company and would not be reconsidered, was put on hold and was put through to someone who was not a supervisor, which is apparently their escalation policy. They could not help me either. I asked to speak to a supervisor and was told that one would call me back. I had to step away from my phone and missed their call, which I returned and left a voicemail. They never returned my call after this. Ultimately this doesn't come down to my ability to pay, and I understand this extra charge is a deposit I will get back, but I am beyond frustrated by how I have been treated by this company. Shocking customer service, and hours spent trying to get to the bottom of this with at best careless, and at worst incompetent call centre staff.

Unethical deposit requirements and no contact when complaint placed
I contacted Piedmont Natural Gas with the view of setting up a new account for the property I have just moved to and spoke to an agent initially via phone to do this. I was told in order to do this I was required to pay a deposit based on the information they obtained from Lexis Nexis public records. I disputed this as I have excellent credit and have a history of consistent on-time bill payment - have never paid a bill late and have no other history indicating that this should be required. I was told that I had no choice and was instructed to call the bureau, Lexis Nexis to find out why this decision was made. I called Lexis Nexis who reviewed my report and came to the same conclusion as I did, and suggested that admin error might be the case, a SSN input in error, etc. I called Piedmont Natural Gas back to check to see if this had occurred, and was told outright that they would not check this again, as it is not their policy, and I would still be liable to pay the charge. I asked to speak to a supervisor about this as it seemed desperately unfair due to something that may have been the fault of the company and would not be reconsidered, was put on hold and was put through to someone who was not a supervisor, which is apparently their escalation policy. They could not help me either. I asked to speak to a supervisor and was told that one would call me back. I had to step away from my phone and missed their call, which I returned and left a voicemail. They never returned my call after this. Ultimately this doesn't come down to my ability to pay, and I understand this extra charge is a deposit I will get back, but I am beyond frustrated by how I have been treated by this company. Shocking customer service, and hours spent trying to get to the bottom of this with at best careless, and at worst incompetent call centre staff.

Unethical deposit requirements and no contact when complaint placed
I contacted Piedmont Natural Gas with the view of setting up a new account for the property I have just moved to and spoke to an agent initially via phone to do this. I was told in order to do this I was required to pay a deposit based on the information they obtained from Lexis Nexis public records. I disputed this as I have excellent credit and have a history of consistent on-time bill payment - have never paid a bill late and have no other history indicating that this should be required. I was told that I had no choice and was instructed to call the bureau, Lexis Nexis to find out why this decision was made. I called Lexis Nexis who reviewed my report and came to the same conclusion as I did, and suggested that admin error might be the case, a SSN input in error, etc. I called Piedmont Natural Gas back to check to see if this had occurred, and was told outright that they would not check this again, as it is not their policy, and I would still be liable to pay the charge. I asked to speak to a supervisor about this as it seemed desperately unfair due to something that may have been the fault of the company and would not be reconsidered, was put on hold and was put through to someone who was not a supervisor, which is apparently their escalation policy. They could not help me either. I asked to speak to a supervisor and was told that one would call me back. I had to step away from my phone and missed their call, which I returned and left a voicemail. They never returned my call after this. Ultimately this doesn't come down to my ability to pay, and I understand this extra charge is a deposit I will get back, but I am beyond frustrated by how I have been treated by this company. Shocking customer service, and hours spent trying to get to the bottom of this with at best careless, and at worst incompetent call centre staff.

Unethical deposit requirements and no contact when complaint placed
I contacted Piedmont Natural Gas with the view of setting up a new account for the property I have just moved to and spoke to an agent initially via phone to do this. I was told in order to do this I was required to pay a deposit based on the information they obtained from Lexis Nexis public records. I disputed this as I have excellent credit and have a history of consistent on-time bill payment - have never paid a bill late and have no other history indicating that this should be required. I was told that I had no choice and was instructed to call the bureau, Lexis Nexis to find out why this decision was made. I called Lexis Nexis who reviewed my report and came to the same conclusion as I did, and suggested that admin error might be the case, a SSN input in error, etc. I called Piedmont Natural Gas back to check to see if this had occurred, and was told outright that they would not check this again, as it is not their policy, and I would still be liable to pay the charge. I asked to speak to a supervisor about this as it seemed desperately unfair due to something that may have been the fault of the company and would not be reconsidered, was put on hold and was put through to someone who was not a supervisor, which is apparently their escalation policy. They could not help me either. I asked to speak to a supervisor and was told that one would call me back. I had to step away from my phone and missed their call, which I returned and left a voicemail. They never returned my call after this. Ultimately this doesn't come down to my ability to pay, and I understand this extra charge is a deposit I will get back, but I am beyond frustrated by how I have been treated by this company. Shocking customer service, and hours spent trying to get to the bottom of this with at best careless, and at worst incompetent call centre staff.

Two different customer service representatives informed me they would waive the $55 reconnection fee but it nevertheless appeared on my next bill.
I have been a Piedmont customer for years, and I have a long history of making on-time payments. There was an inadvertent oversight with one bill, which I believe came while I was in the hospital having a baby. About six weeks later, I was nursing my newborn baby when I heard a strange noise outside my house. I went out to explore and found a Piedmont Gas employee disconnecting my gas line. After he informed me as to why he was disconnecting, I asked him to stop, and I immediately made the payment while he was on the premises. (It should be noted that I received no additional correspondence regarding the past-due amount and no telephone call or voice message regarding it. If I had received notice, this entire situation would have been avoided.) After payment was made, the Piedmont Gas employee informed me that he was not qualified to reconnect the line. I called to schedule the reconnection, and I requested same-day connection, due to the fact that it was February, the forecast had temperatures dipping into the twenties that night, and I had a newborn baby to keep warm. I would later learn that Piedmont has a POLICY of not doing same-day reconnections, even for this essential service in the winter. I spent a significant amount of time on the phone with representatives that evening and the following day attempting to get the gas reconnected. I was informed by two different customer service reps that the reconnection fee would be waived. When I received my next bill, however, the $55 reconnection fee was being charged to me. I called Piedmont and was told that they do not waive reconnection fees. Consequently, someone was dishonesteither the persons who promised to waive the fee or the persons who told me that this was not something Piedmont could do. Piedmont should, at a minimum, refund me the $55 fee it promised it would waive. Piedmont should also strongly reconsider its process of notice prior to disconnecting gas and/or its policy of not doing same-day reconnections.

Two different customer service representatives informed me they would waive the $55 reconnection fee but it nevertheless appeared on my next bill.
I have been a Piedmont customer for years, and I have a long history of making on-time payments. There was an inadvertent oversight with one bill, which I believe came while I was in the hospital having a baby. About six weeks later, I was nursing my newborn baby when I heard a strange noise outside my house. I went out to explore and found a Piedmont Gas employee disconnecting my gas line. After he informed me as to why he was disconnecting, I asked him to stop, and I immediately made the payment while he was on the premises. (It should be noted that I received no additional correspondence regarding the past-due amount and no telephone call or voice message regarding it. If I had received notice, this entire situation would have been avoided.) After payment was made, the Piedmont Gas employee informed me that he was not qualified to reconnect the line. I called to schedule the reconnection, and I requested same-day connection, due to the fact that it was February, the forecast had temperatures dipping into the twenties that night, and I had a newborn baby to keep warm. I would later learn that Piedmont has a POLICY of not doing same-day reconnections, even for this essential service in the winter. I spent a significant amount of time on the phone with representatives that evening and the following day attempting to get the gas reconnected. I was informed by two different customer service reps that the reconnection fee would be waived. When I received my next bill, however, the $55 reconnection fee was being charged to me. I called Piedmont and was told that they do not waive reconnection fees. Consequently, someone was dishonesteither the persons who promised to waive the fee or the persons who told me that this was not something Piedmont could do. Piedmont should, at a minimum, refund me the $55 fee it promised it would waive. Piedmont should also strongly reconsider its process of notice prior to disconnecting gas and/or its policy of not doing same-day reconnections.

Two different customer service representatives informed me they would waive the $55 reconnection fee but it nevertheless appeared on my next bill.
I have been a Piedmont customer for years, and I have a long history of making on-time payments. There was an inadvertent oversight with one bill, which I believe came while I was in the hospital having a baby. About six weeks later, I was nursing my newborn baby when I heard a strange noise outside my house. I went out to explore and found a Piedmont Gas employee disconnecting my gas line. After he informed me as to why he was disconnecting, I asked him to stop, and I immediately made the payment while he was on the premises. (It should be noted that I received no additional correspondence regarding the past-due amount and no telephone call or voice message regarding it. If I had received notice, this entire situation would have been avoided.) After payment was made, the Piedmont Gas employee informed me that he was not qualified to reconnect the line. I called to schedule the reconnection, and I requested same-day connection, due to the fact that it was February, the forecast had temperatures dipping into the twenties that night, and I had a newborn baby to keep warm. I would later learn that Piedmont has a POLICY of not doing same-day reconnections, even for this essential service in the winter. I spent a significant amount of time on the phone with representatives that evening and the following day attempting to get the gas reconnected. I was informed by two different customer service reps that the reconnection fee would be waived. When I received my next bill, however, the $55 reconnection fee was being charged to me. I called Piedmont and was told that they do not waive reconnection fees. Consequently, someone was dishonesteither the persons who promised to waive the fee or the persons who told me that this was not something Piedmont could do. Piedmont should, at a minimum, refund me the $55 fee it promised it would waive. Piedmont should also strongly reconsider its process of notice prior to disconnecting gas and/or its policy of not doing same-day reconnections.

Two different customer service representatives informed me they would waive the $55 reconnection fee but it nevertheless appeared on my next bill.
I have been a Piedmont customer for years, and I have a long history of making on-time payments. There was an inadvertent oversight with one bill, which I believe came while I was in the hospital having a baby. About six weeks later, I was nursing my newborn baby when I heard a strange noise outside my house. I went out to explore and found a Piedmont Gas employee disconnecting my gas line. After he informed me as to why he was disconnecting, I asked him to stop, and I immediately made the payment while he was on the premises. (It should be noted that I received no additional correspondence regarding the past-due amount and no telephone call or voice message regarding it. If I had received notice, this entire situation would have been avoided.) After payment was made, the Piedmont Gas employee informed me that he was not qualified to reconnect the line. I called to schedule the reconnection, and I requested same-day connection, due to the fact that it was February, the forecast had temperatures dipping into the twenties that night, and I had a newborn baby to keep warm. I would later learn that Piedmont has a POLICY of not doing same-day reconnections, even for this essential service in the winter. I spent a significant amount of time on the phone with representatives that evening and the following day attempting to get the gas reconnected. I was informed by two different customer service reps that the reconnection fee would be waived. When I received my next bill, however, the $55 reconnection fee was being charged to me. I called Piedmont and was told that they do not waive reconnection fees. Consequently, someone was dishonesteither the persons who promised to waive the fee or the persons who told me that this was not something Piedmont could do. Piedmont should, at a minimum, refund me the $55 fee it promised it would waive. Piedmont should also strongly reconsider its process of notice prior to disconnecting gas and/or its policy of not doing same-day reconnections.

We have no hot water.
On Thursday *** several technicians from the gas company doing some repairs in the neighbor hood. They had to turn off the gas line off in order to fix the issues. It wasn't until late that night when a technician came to my house and asked did we use natural gas and what did we use it for. He was told that we used gas for our hot water tank. The technician then went into the attic then he asked my son (14 years old) to see if there was hot water in the faucet. My son replied yes so then the technician left. Not checking to see if the hot water that came out of the faucet were hot water from earlier that day before they turn off or if it was from after they turn it back on. When we woke up the next morning we didn't have any hot water at all. When I can the Gas Company Customer Services they said that if had to send someone out tonight or over the weekend that it was going to cost us around $400.00 or we would had to wait until Monday 1-7-19 for free. I don't see why we have to pay $400.00 or go without hot water, because of issues that they was working on which cause the hold situation. I talk to Customer Service and Technician Supervisor and I still got the same answer $400.00 or wait until Monday for something that we had no control over. If they had never messed with the gas from the beginning we would still have hot water.

We have no hot water.
On Thursday *** several technicians from the gas company doing some repairs in the neighbor hood. They had to turn off the gas line off in order to fix the issues. It wasn't until late that night when a technician came to my house and asked did we use natural gas and what did we use it for. He was told that we used gas for our hot water tank. The technician then went into the attic then he asked my son (14 years old) to see if there was hot water in the faucet. My son replied yes so then the technician left. Not checking to see if the hot water that came out of the faucet were hot water from earlier that day before they turn off or if it was from after they turn it back on. When we woke up the next morning we didn't have any hot water at all. When I can the Gas Company Customer Services they said that if had to send someone out tonight or over the weekend that it was going to cost us around $400.00 or we would had to wait until Monday 1-7-19 for free. I don't see why we have to pay $400.00 or go without hot water, because of issues that they was working on which cause the hold situation. I talk to Customer Service and Technician Supervisor and I still got the same answer $400.00 or wait until Monday for something that we had no control over. If they had never messed with the gas from the beginning we would still have hot water.

We have no hot water.
On Thursday *** several technicians from the gas company doing some repairs in the neighbor hood. They had to turn off the gas line off in order to fix the issues. It wasn't until late that night when a technician came to my house and asked did we use natural gas and what did we use it for. He was told that we used gas for our hot water tank. The technician then went into the attic then he asked my son (14 years old) to see if there was hot water in the faucet. My son replied yes so then the technician left. Not checking to see if the hot water that came out of the faucet were hot water from earlier that day before they turn off or if it was from after they turn it back on. When we woke up the next morning we didn't have any hot water at all. When I can the Gas Company Customer Services they said that if had to send someone out tonight or over the weekend that it was going to cost us around $400.00 or we would had to wait until Monday 1-7-19 for free. I don't see why we have to pay $400.00 or go without hot water, because of issues that they was working on which cause the hold situation. I talk to Customer Service and Technician Supervisor and I still got the same answer $400.00 or wait until Monday for something that we had no control over. If they had never messed with the gas from the beginning we would still have hot water.