Pier 1 Imports

Unable to use a gift card online or otherwise that a friend gave me for my birthday obviously I’m not the only person this has happened to and there should be a class action lawsuit against them for not honoring the gift cards or store credits that had been given out. But they’re able to continue to operate under the same name? Seems like fraud to me

From Pier Imports:All of the updates the customer requested have been made to her accountWe feel this has been resolved to the customer's satisfaction.Sincerely, [redacted] Customer Relations SupervisorPier Imports

From Pier Imports,We were able to speak with Ms [redacted] and have resolved the concern to her satisfactionSincerely, [redacted] Customer Relations SupervisorPier Imports

We have partnered with the customer and came to a resolution We have processed a refund for order [redacted] in the amount of $plus refunded all shipping charges of $ The customer was advised she will see two separate credits, one for the merchandise and one for the shippingWe have also sent the customer a $gift for the customer’s inconvenience Please apologize to the customer for the delay in this matter and we would love to invite her back in our stores Concern has been officially resolvedReference [redacted]

Complaint: [redacted] I am rejecting this response because:The response regarding the inability to reverse another erroneous late fee charge is unacceptableOn January 5, 2017, we spoke to a customer service representative regarding the first erroneous late fee charge and our account was corrected immediatelyAt that time we were informed that payment should not be made until after the 3rd of each monthAs requested I made the January payment on January 11th which wasn’t due until January 28th Although, we paid on time and after the 3rd of the month our account was once again assessed a late feeHow can we continuously be assessed late fees when were not paying late? You can’t expect us to have patience after continuously being financially violatedThis is wrongYou can resolve this matter for my husband and I by contacting [redacted] at ###-###-#### and discussing account ending in ...***First and last initials begin with the letter * Regards, [redacted]

This matter has been the result of action resulting from January ofAll documentation that the business requested has been supplied They have all proof of our claim and have indicated so by phone call More time is only a stall tacticAll they need to do is send a check in the amount they have verified proof regarding The delay is inexcusable and the are offering an amount o less than $to compensate for our time and expense in supplying proof of their error Regards, [redacted]

This letter is in reference to Ms [redacted] concerns We have partnered with Ms [redacted] and extended our sincerest apologies for her experience regarding her concernsWe are still working with the customer to ensure delivery of her item is made and the customer is completely satisfied Our delivery company failed to make delivery on the original date scheduledA delivery for Ms [redacted] 's item has been rescheduled for 9/12/15, and want to follow up with the customer before this concern is closed

To Whom it May Concern: We have verified that her provided email address has been removed from all marketing contactsWe ask that she please provide any other email addresses at which she may be receiving emails from Pier Imports We hope that this resolves her concern Sincerely, [redacted] Customer Relations Supervisor Pier Imports

We have partnered with the customer and came to a resolution We went over his concern and explained what happened and that moving forward we highly suggest that he purchases gift cards for Pier off our website or in our storeWe are in the process of sending the customer a $gift card to the customer He was happy for this information and happy we are willing to send him a gift card for the funds he lost Concern has been officially resolvedReference [redacted]

We have partnered with the customer and came to a resolution After speaking to [redacted] , the Manager at Store 1535, she will deliver item 2859478, directly to the customer at no charge [redacted] at Store 0663, will be mailing item via FedEx directly to the customerWe have verified all items are in perfect condition before sending these items to the customer As our apology and inconvenience to the customer we have sent a personal letter of apology and a $gift card to the customer Please apologize to the customer for the delay in this matter and we would love to invite her back in our stores Concern has been officially resolvedReference [redacted]

From Pier Imports Customer Relations This letter is in reference to [redacted] ’s concerns We have partnered with the customer and came to a resolution regarding her discount at the time of purchaseOur Store 1489, Ocean NJ location, will honor an instant credit of 10% off the original orderThis will allow Mrs [redacted] to use her 20% off coupon on a future purchase Please thank the customer for her patience in this matter and we would love to invite her back in our stores Concern has been officially resolvedReference EP

Complaint: [redacted] I am rejecting this response because I have returned calls and left messages for the woman who called meThe last message she left me is that she is unavailable until some time in DecemberI am available this Friday in the morning, approx 9-AM if thats possible Regards, [redacted]

From Pier Imports:We were able to speak with our customer and have resolved her concern to her satisfaction.Please let us know if you need any further information.Sincerely, [redacted] Customer Relations SupervisorPier Imports

Good Evening, I apologize, but we need more information to locate this accountCould you please contact the customer and ask for the following:*Name as it is listed on account*Address on account*Phone numberSincerely, [redacted] Pier Imports Supervisor

From Pier Imports:We have spoken with Ms [redacted] and were able to resolve her concern to her satisfactionPlease let me know if you need any further information.Sincerely, [redacted] Customer Relations SupervisorPier Imports

First of all they are referring to me as [redacted] Secondly they promised to give a merchandise credit card or gift card since I paid originally with a gift cardThey instead issued a refund to my pier rewars card without my authorizationI just lost that dollar amount since I no longer have a pier one credit cardThey do things their own way without the custmers consentVERY VERY WRONG!!!!!

I have reviewed the response made by the business in reference to complaint ID 10753366, and find that this resolution is satisfactory to me I am not 100% happy with how this came down in the Royal Oak store or how I was treated by them Luckily there is the Northville store where I am treated like a valued customer when and if I want to shop at Pier again Plus if this was done correctly from the start in the Royal Oak store I would have had triple bonus points for that purchase instead of singleThe points were worth $and the gift card was worth $

From Pier 1 Imports:We have spoken with the customer and his concern has been resolved.Sincerely, [redacted] Customer Relations SupervisorPier 1 Imports

From Pier 1 Imports,We have fully resolved Ms. [redacted] s concern to her satisfaction and invited her to shop with us again.Sincerely, [redacted] Customer Relations SupervisorPier 1 Imports

Good Afternoon, We have found that Ms [redacted] received her refund on 10/24/in the amount of $I am also contacting her personally to offer our further apologies for her experienceSincerely, [redacted] Customer Relations SupervisorPier Imports