Pier 1 Imports

From Pier Imports;We have spoken with our customer and resolved her concern to her satisfaction.Sincerely,C [redacted] Customer Relations SupervisorPier Imports

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have spoken with Ms [redacted] and resolved her concern

To Whom it May Concern: We are contacting the customer today and resolving her concern immiately Sincerely, [redacted] s Customer Relations Supervisor Pier Imports

I am still waiting for a resolutionNow they are checking my financial information which I think is
Inappropriate

Good Afternoon,
We have reached out to the customer and assisted with their concernThis has now been resolved to their satisfaction
Sincerely,
*** ***

This letter
is in reference to *** *** concerns
Our goal is to make shopping at
Pier a fun experience, and it is important for us to know if our customers
are not satisfied.
We have partnered with the
customer and came to resolution regarding a refund for the
price difference for
the steam ware Mrs*** purchasedWe partnered with Store and spoke to Store
Manager, Darrell who is happy to ensure this is taken care of for Mrs***
As we hope you have seen on
previous visits, this is not our usual level of servicePlease be assured your
comments have been further addressed at the store level in the hopes yours is
an experience which is not repeated
Mrs***, your disappointment is understandable
and we regret any frustration this may have causedWhile we realize there are
many places at which to shop in today’s market place, we hope Pier will
remain as one of your destinations
Thank you for taking the time to share your concern. At Pier 1, it is important for us to hear
from our customers and learn from them so that we can achieve our goal of being
our customers’ favorite store
Reference EP
This
experience has been forwarded for further coaching opportunities

From Pier Imports Customer Relations
This letter is in reference to Mrs***’s
concerns
We have partnered with the customer and came to a
resolution. We placed the order for the customer and honored a 20%
discount along with free shippingWe are
shipping the customer’s cushions and
pillows directly to the customer and will send her chairs to Store for
store pick upThe customer is very pleased with our resolution
Please apologize to the customer for the delay in this matter and
we would love to invite her back in our stores
Concern
has been officially resolvedReference ***

From Pier Imports,We have reached out to Ms*** with information regarding her accountSincerely,*** ***Customer Relations SupervisorPier Imports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID I did receive the letter with the $gift card in the mail and I am satisfied in total with this complaint However, even though we received the two items, they were less than what was ordered The mirror that was delivered was most likely floor model in the store even though the reason we went through the waiting period was to get a brand new one in original packaging The condition was satisfactory, however most likely the floor model would have been further discounted from the price we paid for the new one we were expecting The lantern was delivered, however it arrived broken for the 4th time I should say three arrived broken to our door and one was thrown away at UPS prior to being delivered since it was broken so badly Each time, we had to call and explain our situation We called this last time, and asked for our money back which was given. When accounting for the whole transaction, the $gift card in our minds covered most of issues with the two items delivered, however I would choose not to take the path we took ever again We will continue to shop in the store, but not online for items that could potentially be broken I believe Pier needs to take a hard look at their logistics operations as they are probably losing customers from the experience and money from the inefficiencies

From Pier Imports,We have reached out to Commenity Bank that oversees the Pier Rewards Credit Card on her behalf and we're awaiting a replyWe will send a further update once that information has been received.Sincerely,*** ***Customer Relations SupervisorPier Imports

This letter
is in reference to *** ***’s concerns
We have partnered with the
customer and came to a resolution
Our goal is to make shopping at
Pier a fun experience, and want to apologize for item 2874134, Neville Ottoman,
arriving with the incorrect hardware and
legsWe have provided a complete
refund for Mrs***’s order - ***We have directed the customer to
keep the item and we will not be expecting the item to be returned due to the inconvenience
and frustration
Please advise the customer that her disappointment is
understandable and we regret any frustration this may have causedWhile we
realize there are many places at which to shop in today’s market place, we hope
Pier will remain as one of your destinations

3/4/
Revdex.com of Fort Worth
Re: ***e ***
Complaint ID #***
From Pier Imports Customer Relations
This letter is in reference to Mrs***’s concerns
We have attempted to contact the customer via phone and left a message to ensure Mrs***’s
concerns were addressed and resolvedFrom a previous conversation with the customer and one of our associates, a 15% discount and $for the shipping has been refunded back to the customerA paint pen for item - Hayworth Mirrored Chifforobe - Antique White, has been shipped to the customers due to the damages when the customer received her item
Please apologize to the customer for the delay in this matter and we would love to invite her back in our stores
Reference ***
Order ***

We have attempted to contact the customer via phone and left a
message, leaving a direct contact to call back with any other concerns that may
arise
Please apologize to the customer for the delay in this matter and
we are looking forward to the opportunity to help resolve any and all
concerns
Reference ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

This letter is in reference to *** ***
concerns
We have partnered with the customer and communicated the status of
this concernWe are currently working with our business partners and hope to
have a resolution as soon as possibleWe are requesting for more time
to
ensure we have addressed all concerns
Please apologize to the customer for the delay in this matter and
we working hard to resolve this concern
Reference
***

12/10/
RevDex.com of Fort Worth
Re: Lisa
***
Complaint ID #
From Pier Imports Customer Relations
This letter is in reference to Mrs***’s
concerns
We have partnered with the customer and apologized for the
inconvenience
she had to experience with her order. We did our best to recall order
W1498882941, however the package was in transit and UPS had the package
delivered before we could recall it back to our Fulfillment CenterCurrently
we are in the process of reaching out to Mrs*** to resolve this concern
A new order was placed for the correct items
We appreciate Mrs*** feedback regarding our cancellation
policy and will forward her feedback and experience to the appropriate
department
Please apologize to the customer for the delay in this matter and
we would love to invite her back in our stores

We have corresponded with Ms*** via email and apologized for her experienceIn addition, we have followed up with the associates she spoke with in regards to her experience

To Whom it May Concern:
We are processing her refund as requested by Ms***A check will be mailed and should be received within to business days, or less
We hope that this resolves her concern
Sincerely,
*** ***
Customer Relations Supervisor
Pier Imports