Pier 1 Imports

To Whom it May Concern:
We are contacting the customer today and resolving her concern immiately.
Sincerely,
[redacted]s
Customer Relations Supervisor
Pier 1 Imports

From Pier 1 Imports:We have reached out to Ms.[redacted] and will continue to do so. At the time she was unable to take our call.We regret we were unable to order the mirror when she contacted us.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

Good Evening, I apologize, but we need more information to locate this account. Could you please contact the customer and ask for the following:*Name as it is listed on account*Address on account*Phone numberSincerely, [redacted]Pier 1 Imports Supervisor

From Pier 1 Imports:Mr. [redacted] has been issued checks in the amount he requested and has also been sent a Pier 1 Imports Gift Card in the amount of $75. During our last conversation he stated he was satisfied with the resolution.

This letter is in reference to Mrs. [redacted]’s concerns.
We have partnered with the customer and apologized for the inconvenience she has experienced. We have partnered with our business partners to ensure she is removed from our mailing list.
We appreciate Mrs. [redacted] reaching out and allowing...

us to resolve her concern.
Please apologize to the customer for the delay in this matter and we would love to invite her back in our stores.

Complaint: [redacted]
I am rejecting this response because:  NO one "reached" out to me.  I called and the Customer Service...

rep. was very helpful and even tried to enter my order himself but the same error number occurred indicating an "inactive" account.  I HAVE a very active account with a balance and current payments.  They manage to find me when Payment is due!  I was then transferred to the credit Dept. where I was told that my card IS active and current.  She was helpful as well but because the two "sides" don't communicate or share a system, they can't help me.  I was told to try to submit the order again because I may have "tried too many times and was locked out".  I tried yet again, 48 or so hours later as told, and received the same error message.  So, I can't order because my card is "Inactive" and yet my card is active but the two sides (ordering vs. credit) don't communicate.  I have no idea what to do next!  
Regards,
[redacted]

This letter is in reference to Ms. [redacted]’s concerns.
We have partnered with the customer and came to a resolution. Ms.
[redacted] purchased a Nyle Right Arm Facing Chaise- Graphite item 2918991 less than
a year ago, and we have determined there is a quality issue with the item. We...

have agreed to place a new order for the
item and have it delivered through our Home Delivery service to replace the original
item. We have arranged for the original item to be picked up through our Home Delivery
service. After the original item is picked up, a Home Office Check for the
original purchase will be processed and mailed to the customer.
Please apologize to the customer for the delay in this matter and
we would love to invite her back into our stores.

Good Evening,We have been unsuccessful in speaking with [redacted]. Please ask them to call [redacted]. Sincerely,[redacted]Pier 1 Imports Supervisor

Good Morning,We have resolved the concern for Sara Collette and she should receive correspondence in the mail from Pier 1 Imports within the next 5 to 7 business days if not sooner. Please contact us again if this is not received in the expected timeframe.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
 I would like the mirror, item item: 3133732 shipped to an address I have a home at in NC or available to pick up at the [redacted] next week when I am down there.   Each communication with Pier 1 had different responses.   First rep when it was on sale said no problem, order it, and we will ship free.   second rep said no, $160 shipping cost and not available.   Filed complaint.   Someone from Pier 1 called while I was in a doctors office and we talked briefly.   She admitted she can order it then can't then can and will look into it and call me back.   This was mid March.     Never heard a thing after it other than the Revdex.com got a response from Pier 1 to close the case this is resolved.   It is not.   I have this mirror in the smaller version for my bathroom and want the full length to match.    Don't understand the bouncing around and each time I send this someone else has the complaint.

We have partnered with the customer and came to a
resolution.  We went over his concern and explained what happened and that
moving forward we highly suggest that he purchases gift cards for Pier
1 off our website or in our store. We are in the process of sending
the customer...

a $46.00 gift card to the customer.  He was happy for this information and happy
we are willing to send him a gift card for the funds he lost.  Concern
has been officially resolved. Reference [redacted]

Good Evening, We've reached out to our customer and their concern has been resolved to their satisfaction. Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

From Pier 1 Imports,We have resolved the concern to the customer's satisfaction, although we did not receive a reply to our email from October 10th. Please let her know she can reach out to me directly at ###-###-#### if there are any further concerns.Sincerely,[redacted]Customer Relations...

SupervisorPier 1 Imports

This letter is in reference to Ms. [redacted]’s
concerns.
We have partnered with Ms. [redacted] and have made arrangements to
have item 2857910 - Merriweather Dining
Table in Silver
, picked up due to quality concerns. Once the item is picked up, a full refund including
shipping...

cost will be processed and sent to Ms. [redacted] in form of a Home Office
Check. We will continue to work with Ms. [redacted] to ensure the pickup and refund
is processed as expected.
Please apologize to the customer for the delay in this matter and
we would love to invite her back into our stores.

This letter is in reference to Ms. [redacted] concerns.
The following items have been delivered Via UPS to the customers:
(6) Modular
Cushion - Genoa Ombre
 2903730 (4) Cabana
Deluxe Cushion - Cobalt
 2669232 (6) Genoa
Ombre Stripe Pillow
 2894990 (4) Genoa
Ombre Stripe Pillow
 2894990
The following items were pickup
at Store 0663:
(6) Santa
Barbara Dining Chair - Light Brown
 2506753
Please apologize to the customer for the delay in this matter and
we would love to invite her back in our stores.
 
Concern
has been officially resolved. Reference [redacted]

This letter is in reference to Ms. [redacted] concerns.
We
have partnered with Ms. [redacted] and extended our sincerest apologies
for her experience regarding her concerns. We are still working with the customer
to ensure delivery of her item is made and the customer is...

completely satisfied.
Our delivery company failed to make delivery on the original date scheduled. A
delivery for Ms. [redacted]'s item has been rescheduled for 9/12/15, and want to
follow up with the customer before this concern is closed.

From Pier 1 Imports Customer
Relations
This letter is in reference
to [redacted]’s concerns.
We have partnered with the customer and we
are working to quickly resolve his concerns and experience.
We would like to request more time to
ensure we have met Mr. [redacted]’s...

entire request. Please apologize to the customer
for the delay in this matter.
Reference
EP2873069/W1499618514

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID 10865372, and find that this resolution is satisfactory to me. 
Thank you pier one agreed to issue the proper gift card credit to me via mail!!! Much appreciate and thank you all for so much help to get this handledJust to confirm my ship to address though is [redacted]
[redacted]

Good Afternoon, We have found that Ms. [redacted] received her refund on 10/24/2016 in the amount of $601.01. I am also contacting her personally to offer our further apologies for her experience. Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

We have partnered with the customer and came to a resolution. Ms. [redacted]
purchased a Carmichael Turned
Leg Bench - Antique Ivory
item 2775292. The item arrived
damaged and Ms. [redacted] no longer had the item to return. We were able to refund
the shipping charges and half of the purchase...

price of $63.22.
Our associate is in partnership with the customer and will help
the customer replace the order when the Carmichael Turned Leg Bench - Antique Ivory
item 2775292 is available to
order.
Please apologize to the customer for the delay in this matter and
we would love to invite her back into our stores.
Reference [redacted]
Order
number [redacted]