Pine Belt Chevrolet of Lakewood

The dealership is holding a buyout check in the amount of 11,there is no communication on when it can be released two weeks after the deal

On April 15, 2016, I contact the Pine Belt Chevy and spoke with Sales Manager David K*** about coming in to help my granddaughter (*** ***) purchase a vehicleMrK*** told me that I would get a $referral bonus and that if I brought my granddaughter in on that exact day that we would get an extra $Well after the sale was made, I asked about the $and MrK*** then proceed to tell "Oh this purchase doesn't qualify for that program" and I said well you never told me about a program and promised that we would receive that moneyThen MrK*** proceeded to tell me that he would take care of me and that I would get my referral bonus in a couple weeksWell, a month went by and I received nothing in the mail so I contact my Sales Associate Russel F* via phone and he said he would get back to me and some people were on vacationAfter two weeks of not receiving a callback or anything in the mail, I went back to the dealership and spoke with MrK***Once again he st

I need help I had purchased a Silverado from Pine Belt Chevrolet of Lakewood NJ in August of We were recently mailed a recall notice for a bolt on the brake and I know we only have months for our free oil changes so I told the service department of Pine Belt to do a oil change even with the truck ONLY having 2,miles on it I figured get it done while its there Well while it was there they dropped it ft in the air off the lift This was on 4/ As of yesterday 4/I still have not heard anything about our truck, like if it's totaled or are they going to try and fix it I told the service manager that even if they try to fix it, I did not want that truck back I gave them a new truck that did not need X amount of work and that's what I want back If they can find me a same exact thing that is what I want I had not heard anything in a week so yesterday I sent a message to Pine Belt's Vice President Ken M and min later I did receive a phone cal

Complaint: ***
I am rejecting this response because: I should not have had to go to the extent and retain and pay for a lawyer to get satisfactionOnly after, did I get results once my attorney was involved. Even after my attorney was involved I had to deal with going to the dealership several times to pick up a check that was not there only to find out the Vp My counsel was dealing with had a check for another Case that was not related to mine.I feel I Had to settle for a less than perfect new vehicle< the truck had spatters of compound that caused dull spots on multiple areas of the truck, that the dealership did take care of that issue im sure by sending to a professional detailer to compound outNew vehicles should not have to have excessive compound jobs Overall the dull spots did come out fine< the other issue : there was clearly body work done on a small dent on the back that I can see and feel. It is very minor but the fact that not an offer to give back a credit for me having to settle for this is not right. New vehicles should not have body work done on them< and if so, a discount should be offered if the imperfection is something the new owner can live with.At this point with all the aggravation of settling for a less than perfect new truck and having to spend money on retaining a lawyer< I think there should at least be an offer to compensate me for all I had to deal with
Regards,
*** ***

I went to pine belt today to purchase my leased vehicle with in the first mins there the salesman SAM gives me some numbers on what it will cost to buy the vehicle without running my credit (how do you do that)
after I told him the numbers dont sound right we went back and forth after running my credit he came back with a lower number but it still did not compare to my car buying calculator app but since I was not in the mood I agreed during the finance process they rushed me though telling me I got
a warranty with the car I got this that bla bla bla so im like great its my fault for not seeing they added to my loan for the warranty that they
made it seem it was freei knew something was not right but it my fault
BUT THAT WAS NOT RIGHT HOW THEY HANDLED THIS BUYER BEWARE

Ahmed the car salesman who sold me my certified pre owned Jeep Compass told me that he was going to have the company repair a problem with my front Driver side fog light after I told him it appeared to have been broken and I did not notice it until I took it home because I purchased the car during the night and it was too dark to see the issueHe stated that he was going to have the service department called me to schedule an appointment to have it taken care ofI asked him if it was going to count as my one free service repair that is in my contract he said no you don't lose your free repair he said that he will put it in as a "We owe" I received a call from the service department and I scheduled an appointment The first appointment had to be rescheduled because the body work guys were not working on the weekend when my appointment was scheduled for So I rescheduled the appointment for a day that the body repair worker would be there, The car was inspected and the person who

***,
Again, you are in touch with ownership with regard to this matter. With all due respect, the answers and explanations you are receiving from ownership will not change whether over the phone or via the Revdex.com platform. If there are any other issues please feel free to contact us

Mr***,My name is *** ***, Director of E-Commerce at Pine Belt Enterprises, Inc. I have reviewed your issue and sincerely apologize for the wait on getting the check out to you. However, as we explained, the holdup was on the side of *** Financial, not Pine Belt. We
were simply waiting on them to release the clean title...once they did your check was promptly produced and picked up by yourself on Monday May 2nd. This was after several phone and text conversations with *** *** to keep you informed of the fact that the holdup was not on Pine Belt's end. As I understand you also stopped by in person on Saturday April 30th and were informed of the same. Again, I apologize for this unfortunate situation but as we said from the beginning, the holdup was with regard to your title and had nothing to do with Pine Belt wanting or being "willing" to release your funds. I hope the fact that your funds were produced and collected by yourself the moment the title came in shows that we were being nothing but honest from the start. I you have any additional questions please feel free to reach out to me directly at *** *** *** or via email at ***.Sincerely,*** ***

They stated on phone no money down,and no credit.When I got there the bank representative was very arrogant and stated it would require a down payment when the ad said no down payment.Also they stated I would receive a gift card for test driving a car but I did not receive the card.Very unpleasant experience

***,My name is Joseph P***, E-Commerce Director at Pine Belt. I am very sorry to hear that your visit did not go better. However, we do not claim "no money down." We do guarantee credit approval because with the proper down payment, proof of residence, proof of insurance, and a
valid driver's license NO ONE is turned down and all are approved. Whether or not a client is willing or able to take advantage of their approval is up to them. Your loan was in fact approved but was unfortunately approved at parameters you are unable to meet or not satisfied with which is certainly your call...but does not change the fact that your approval and our program is valid. As far as the gift card...they are always processed the day after the appointment...which was yesterday. You will receive yours today via email. If there is anything else we can help you with please feel free to contact me at ###-###-#### Ext***

***,Again, you are in touch with ownership with regard to this matter. With all due respect, the answers and explanations you are receiving from ownership will not change whether over the phone or via the Revdex.com platform. If there are any other issues please feel free to contact us

***
After reviewing the file the application was still in the fileOur accounting department has electronically submitted the policy as of this morningI would have the consumer wait a few days to call Zurich to confirmIf there is anything else related to this consumer please reach out
to me.*** ***

The consumer was told numerous times by numerous employees that his transaction didn't qualify to a payment extensionWe are not changing our position

I am sending this communication to advise you that I am extremely disappointed with your sales department, and if this is not clarified and resolved today we will be filing complaints with NJ consumer affairs and FTC consumer protection for deceptive practices and any other remedies that need to be appliedFirst off my name is *** ***, I was at your dealership on Saturday March approximately 3:pmI was greeted by Chris P*** as sales associateI informed him I had means and ability to purchase a car We ran credit, he advised all was wellI had two requests one was a sunroof and the other was leatherI was promised an upgrade to leatherAnd picked out a car with a sunroofThat was when this nightmare beganThe car was a demo vehicle which I was told would be reduced because of that factI entered into a lease agreement, and finally was able to leave dealership after 8:pm, only to find out with salesman that no upgrade to leather would be provided, and add in

***,Thank you for bringing this to our attention. My name is Joseph P, E-Commerce Director at Pine Belt Enterprises, Inc. Please know that we are fully committed to complete customer satisfaction as well as 100% price/cost transparency. We will absolutely look into
this matter and determine a resolution based upon these findings in as timely a matter as possible. I thank you in advance for your patience while we perform our due diligence. If you would like to discuss this further in the interim please feel free contact me at *** Ext*** or via email at ***.Sincerely,Joseph P

After agreement of a price on a lease, it was taken back hours laterHow can you give a confirmation without speaking to the bank

The issue is not with Pine Belt but with the extended warranty company - they are refusing coverage because they are saying that the customer is using the vehicle for commercial purposesWhen the warranty was sold it was disclosed that "if" the vehicle was going to be used for commercial
purposes we can't sell you a warrantyWe advised by the customer at time of sale that he wasn't going to use it commerciallyThe van has a rack built into it by a previous customer - as a result the warranty company denied the claimThe bank - *** - was made aware and actually reimbursed the customer $plus reduced his payment schedule by one payment as a concession to himUnfortunately there is nothing the dealership can do bove what the bank has already done.Kenny M***

Ayo, a salesperson told me not to worry about the inquiries on your credit because we pull your credit in a soft way and it won't affect your creditIndeed, they ran my credit times and they ruined my credit for years!!!
I asked for info for a Corvette, and a salesperson, Ayo, told me to come in to pick your Corvette upYou're approved for financingHe told me this is a promise and I pulled the car for youAfter wasting hours of my time driving to there waiting long, he told me that they can't finance it for meI have a management job by the wayHe told me because your credit in over 600, we can't finance the car for you like an in-house financing, we should do it with a bankWhich is absolutely a lie! Also, he told me that I didn't know your car has 140k miles on it, although I told him before that it has 150kIt was actually less! I read him his messages in front of him and he said I apologize that I lied to you!
When I left the dealership, I asked him for his manager's

On 2/27/16, my wife and I placed a $refundable deposit on a vehicle On or before 3/3/16, I first requested a refund I have spoken to many individuals indicating it is in process, but when I follow up there are always excuses

I went to this dealership about months agoI was interested in hearing more about the Pull Ahead ProgramThe salesman talked to me about the program and told me he could get me into a new leaseI told him I would get back to him
While I was there, they told me about their $1,guaranteeIf I find a better deal elsewhere and they cannot match it, they will give me $1,I got a quote on a Chevy Cruze with the same package for a lower monthly price, and told Pine BeltThey took a chance to beat the deal and couldn'tI asked about the $1,and they told me they couldn't do it and then told me there were conditions to itThese were not disclosed when we talked about it and I was provided nothing in writing about the offerHe told me the reason was it was not the same exact MSRP as the vehicle they had on their lot, even though it was same make model and trim
I spoke to the dealership and they refused to do anything about itI reached out to Consumer Affairs w