Pine Belt Chevrolet of Lakewood

Complaint: [redacted]
I am rejecting this response because:
 
I never even test drove the car I was looking at. Don't you think I would of test drove the car if I really wanted to buy it? I also received an email asking how my test drove went. Which furthers my suspicions of a cover up because of wrongdoing. You need a signature to run a credit period. All I want is the hard inquiries removed why is this so hard to do? If it wasn't for my text messages between [redacted] and I, I would have had a lawsuit I aleady talked to a lawyer. You guys got really lucky and if you truly care you would help me out.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
  They did not resolve the issue. We look forward to hearing from you when you have a resolution to our problem. Thank You
Regards,
[redacted]

[redacted],My apologies for this situation.  My name is [redacted], E-Commerce Director at Pine Belt.  I am under the impression that any issues that you had have already been taken care of to your satisfaction.  Please let me know if this is not the case and I will do all that I...

can to help.  [redacted]E-Commerce DirectorPine Belt Enterprises, Inc.[redacted]

As requested I need to see a copy of the add the consumer is referring to. I have checked with our [redacted] bank rep and have been told the offer was only applied to a retail transaction not a lease. Because of the confusion I'm willing to offer the consumer one monthly payment.
[redacted]  VP

My name is [redacted], E-Commerce Director at Pine Belt.  We discussed this issue previously and thought we came to an understanding.  I have also been told that we did contact GM and cleared up the issue with the rewards points.  If this is not the case please let me know and...

I'll be happy to do all I can to assist you.

Mr. [redacted],
My name is [redacted], Director of E-Commerce at Pine Belt Enterprises, Inc.  I have reviewed your issue and sincerely apologize for the wait on getting the check out to you.  However, as we explained, the holdup was on the side of [redacted] Financial, not Pine...

Belt.  We were simply waiting on them to release the clean title...once they did your check was promptly produced and picked up by yourself on Monday May 2nd.  This was after several phone and text conversations with [redacted] to keep you informed of the fact that the holdup was not on Pine Belt's end.  As I understand you also stopped by in person on Saturday April 30th and were informed of the same.  Again, I apologize for this unfortunate situation but as we said from the beginning, the holdup was with regard to your title and had nothing to do with Pine Belt wanting or being "willing" to release your funds.  I hope the fact that your funds were produced and collected by yourself the moment the title came in shows that we were being nothing but honest from the start.  I you have any additional questions please feel free to reach out to me directly at [redacted] or via email at [redacted].Sincerely,
[redacted]

[redacted],Firstly let me apologize for this unfortunate mishap which I am certain has caused you much stress and aggravation.  My name is Joseph P, E-Commerce Director at Pine Belt Chevrolet.  We are absolutely committed to making the best out of this very tough situation.  Unfortunately,...

we can not simply take your vehicle and give you a new one.  We have insurance just for cases such as this and have offered to fix your vehicle at our cost.  Much like your own automobile insurance company (or anyone's for that matter) we will appraise the damages and correct them.  Had this accident happened anywhere else would your or any insurance company simply offer a check in the amount of what a BRAND NEW vehicle would cost...let alone a 2016 vs a 2015 as you are requesting from us?  We are and have always been committed to customer service here [redacted] but again we must follow the protocol for situations like these which calls for us to correct any issues that we caused via our insurance.  I truly hope that you understand this.  We are in no way trying to skirt our responsibility to correct the mistake that we have taken 100% fault in.  As I understand our owner Rob reached out to you personally to discuss your options beyond us fixing your vehicle.  If there is any other way I can be of assistance I am more than happy to help.  You can reach me any time on my direct line at [redacted] Ext. [redacted] or via email at [redacted].  Again, my sincerest apologies for this situation...I assure you we are fully committed to working on a  fair resolution within reason.

[redacted],
My name is [redacted], E-Commerce Director at Pine Belt.  I've looked into your issue extensively with both the managers as well as the VP and while I certainly understand your frustrations we feel that we've already done all that we can to appease the situation.  We have addresses every issue in the time we originally expressed to you that we would and feel that no "further compensation" is due at this point. 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have no truck!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Joseph PSo you looked extensively?  Did you even read the original complaint?Apparently only bits and pieces of it, which were taken out of context.And yes, those were my words. These were all said after the day of the purchase.Only after we discovered Frank lied to us and we asked to speak to a general manager (approx. 1 week later)If you recall, on the day of the purchase, I also questioned why the price was not $25,999 as per your ad.Frank said, "you are paying $25,999, but since we weren't putting money down we had to finance our tax, tags, trans. fee. etc.these were added to the price of the truck."Again, where is the line item and dollar amount for these additional charges?Surely that's not up front and transparent as you stated in your letter.If you did not try to hide these, or not disclose them at all on the day of purchase, again why no line item or dollar amount?Why did I only find out a week later after we called and asked to speak to the general manager?With regards to your online ad, I showed you our ad! That is your ad right?As you clearly stated in your letter additional fee/s MAY be due at time of sale. SEE DEALERSHIP FOR DETAILS.Well we did see dealer for details!!  Once again in case you missed it the first time, he said "you are paying $25,999...."So again we were not told of these fees up front like you said, and that WAS hiding the fees and not disclosing them to usat all during our purchase. And you said you feel that within your listing disclaimers, you were more than honest withregard to our price.Now all of a sudden there is a line item for charges that is not on the contract we signed.After we complained about these extra charges and brought it to your attention, we get a letter from the bank sayingCHANGES were made to our contract, for DOC FEE.I feel you did not look into our issue extensively. 
Regards,
[redacted]

[redacted],My apologies for this situation.  My name is [redacted], E-Commerce Director at Pine Belt.  I am under the impression that any issues that you had have already been taken care of to your satisfaction.  Please let me know if this is not the case and I will do all that I can to...

help.  [redacted]E-Commerce DirectorPine Belt Enterprises, Inc.[redacted]

Complaint: [redacted]
I am rejecting this response because:
I do not wish to have a vehicle that has had significant damage, other wise I would have purchased a used or previously owned vehicle.  I Do wish to have the repurchase value of my vehical as was when drove on your lot the day of incident. I don't expect the value of a new vehical but my excellent condition 2015 with 2,550 miles. I don't not see that as unreasonable.  The value of what I brought you!.  Or my vehical repaired with a check for deminished value.  Again thank you for your time but again I do not see my options as unreasonable, and I don't think anyone else would either.  I look forward to having this issue resolved as soon as possible.
Regards,
[redacted]

[redacted]
As I told you via email after I called you back without success...the check was mailed on Monday 09/26 and you should be receiving that today.

[redacted],
Firstly let me apologize for this unfortunate mishap which I am certain has caused you much stress and aggravation.  My name is Joseph P, E-Commerce Director at Pine Belt Chevrolet.  We are absolutely committed to making the best out of this very tough situation. ...

Unfortunately, we can not simply take your vehicle and give you a new one.  We have insurance just for cases such as this and have offered to fix your vehicle at our cost.  Much like your own automobile insurance company (or anyone's for that matter) we will appraise the damages and correct them.  Had this accident happened anywhere else would your or any insurance company simply offer a check in the amount of what a BRAND NEW vehicle would cost...let alone a 2016 vs a 2015 as you are requesting from us?  We are and have always been committed to customer service here [redacted] but again we must follow the protocol for situations like these which calls for us to correct any issues that we caused via our insurance.  I truly hope that you understand this.  We are in no way trying to skirt our responsibility to correct the mistake that we have taken 100% fault in.  As I understand our owner Rob reached out to you personally to discuss your options beyond us fixing your vehicle.  If there is any other way I can be of assistance I am more than happy to help.  You can reach me any time on my direct line at [redacted] Ext. [redacted] or via email at [redacted].  Again, my sincerest apologies for this situation...I assure you we are fully committed to working on a  fair resolution within reason.

Complaint: [redacted]
I am rejecting this response because:
 
I still have not received payment and until the check has been received, I cannot close this complaint. I have sent an email to Joe and I did call him today twice. 
Regards,
[redacted]

The issue is not with Pine Belt but with the extended warranty company - they are refusing coverage because they are saying that the customer is using the vehicle for commercial purposes. When the warranty was sold it was disclosed that "if" the vehicle was going to be used for commercial purposes...

we can't sell you a warranty. We advised by the customer at time of sale that he wasn't going to use it commercially. The van has a rack built into it by a previous customer - as a result the warranty company denied the claim. The bank - [redacted] - was made aware and actually reimbursed the customer $1600 plus reduced his payment schedule by one payment as a concession to him. Unfortunately there is nothing the dealership can do bove what the bank has already done.Kenny M[redacted]

[redacted],We have looked into your issue extensively.  We have found, as you clearly wrote in your original complaint, that you were in fact made aware of the fees associated with the pre-owned vehicle you purchased.  You wrote:"I tried to explain and Frank tried to justify the charges and said " Because your not Pine Belt customers we had to pay $1000. more for some rewards program." Then I asked what about the other $895. he said, "that was a dealer prep fee." "You also referenced speaking to a manager named David and wrote that he said:"everyone pays that."Again, these are your words taken directly from your complaint showing that not once but twice you were in fact told that these fees we part of your pricing up front in a very transparent way...as we do with all of our valuable customers.  I can understand you not being happy about these fees...but we clearly did not attempt at all to hide these or not disclose them at all during your purchase.Here is the exact verbiage from our online ads on pre-owned vehicles:"For All Pre-Owned Inventory: Pricing reflects on pre-owned vehicles only, $1,000 Pine Belt Rewards customer dealer reimbursement. Additional $895 dealer prep fee due at time of sale. See Dealership for details, some will not qualify."  If you were on a non Pine Belt website such as [redacted] the disclaimer reads:"Additional dealer fee/s may be due at time of sale. See Dealership for details or view this vehicle on www.pinebeltchevrolet.com."Again, I am sorry to hear that you do not agree with our policy but we feel that within our listing disclaimers as well as your email we were more than honest with regard to your pricing.Sincerely,Joseph P

[redacted] My apologies for the issues with your $200 refund.  My name is [redacted], E-Commerce Director at Pine Belt.  I will look into this issue immediately and contact you as soon as possible.  If you would like to contact me in the interim please feel free to call me at...

[redacted]

Complaint: [redacted]
I am rejecting this response because: I never even test drove the car I was looking at. Don't you think I would of test drove the car if I really wanted to buy it? I also received an email asking how my test drove went. Which furthers my suspicions of a cover up because of wrongdoing. You need a signature to run a credit period. All I want is the hard inquiries removed why is this so hard to do? If it wasn't for my text messages between [redacted] and I, I would have had a lawsuit I aleady talked to a lawyer. You guys got really lucky and if you truly care you would help me out.
Regards,
[redacted]

The company has provided the consumer with his motor vehicle documents - we are not sure what else the consumer is looking for.