Pinnacle Law Group Reviews (%countItem)
Pinnacle Law Group Rating
Address: 11012 Ventura Blvd., Suite 350, Studio City, California, United States, 91604
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remove this collection fee of *** never received or approved this billing amount for anti-aging creams
I did not approve this charge of *** or receive this product of Ilus anti aging serum and Krasa Anti aging Cream. I never received any billing or statements prior to a collection notice from Pinnacle Law group. The ***. I want this issue resolved and removed my credit immediately. I have read several other complaints on this same issue with the same complaint. Therefore,it sounds like fraud is involved.
I want this debt of *** owed removed from my credit/name as soon as possible
Hello ***,
Your file was turned over to our client, Armadillo Collections Agency, LLC ("Armadillo") because the original creditor, H2O Holdings, Inc., was unable to bill your credit card for the following products sent:Ilus Anti Aging serum $109.00 & Krasa Anti Aging cream $103.00.
Your original order was a trial but the agreement with the original creditor stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the products. They did so and your credit card on file was unable to process the amount of $212.00. Subsequently, your file was sold to Armadillo who retained our office to collect your debt.
Our letter indicates to "visit our Easy-To-Use website *** for other options to resolve your account or if you have any questions". Our website has been designed so that disputes can be resolved quickly online. If, however, disputes can not be resolved or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law.
According to our records, it does not appear that you have attempted to contact our office online or by mail. We will reach out to you via email to resolve this matter with you directly.
Sincerely,
Pinnacle Law Group of CA, Inc.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received an email yesterday from Pinnacle Law Group . So with that written documemtation this matter is resolved. thank you for your help in this matter
They sent me a threatening letter about collecting a debt for an aging cream I never ordered or received
I received a debt collection letter saying the bought the debt of of *** I owed for purchasing Kara's Aging cream. I never ordered or received the item and this is first time I heard of anything.
Letter received June 13, 2019.
Current Creditor Name ***s Agency
Debt amt ***
Product ordered Krasa Aging Cream
Creditor name at Charge off H2O Holding, Inc
I want them to close their file. I never ordered or received item
Hello ***
Please note that our letter indicates to "visit our Easy-To-Use website*** for other options to resolve your account or if you have any questions". Our website is designed so that disputes can be resolved quickly online. If, however, disputes can not be resolved or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law.
According to our records, it does not appear that you have attempted to contact our office online or by mail. We will reach out to you via email to resolve this matter with you directly.
Sincerely,
Pinnacle Law Group, PC
I was very impressed with the quick response and resolution of my account. They understood what I had written in my response and made their decision accordingly. Very reputable company.
They represent armadillo collection agency,llc trying to collect supposedly past due in the amount of $54.50 for a crooked company selling Ilus anti aging cream. I called this company in Feb to cancel my order and they charged my credit card twice. In order to stop them from charging my credit card I had to eventually cancel this card. Armadillo is a scam company and Pinnacle should drop them fast.
I cancelled my receipt of the product on the phone and the company stopped shipping me the cream. I did not receive any bills,but a collection notice
I did accept the free trial offer and continued to use the cream until I had plenty extra. I called the company and cancelled further orders. I did not receive any further orders from this company and I had been billed through a credit/debit card. This was not charged and I did not receive any paper bill in the mail. I received the collections notice in the mail which I don't believe I own them anything.
I would like the company to show a 0 balance and contact Pinnacle to tell them NOT to send this bill to collections.
Dear ***,
Our letter states: "Please visit our Easy-To-Use website https://www.pinnaclelawgp.com for other options to resolve your account or if you have any questions." Our website has been designed so that disputes can be resolved quickly online. If, however, disputes cannot be resolved online or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law.
We will contact you directly via email to assist you in resolving your account.
Sincerely,
Pinnacle Law Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
On May 15, 2019 I received an email from Pinnacle Law Support Team stating they decided to cease all collection efforts and further efforts are being terminated. They resolved and closed the matter.
My debit card numbers was used by someone eles.
Then billing from this company showed up.
First of the year the bank called me about a purchase with my debit that they knew I would never purchase. Went to the bank a new debit card was issued and papers signed for fraud issues. Nothing more was heard of then I received this letter stating I owed them 212.00 for some kind of cream. I did not order and nothing never showed up at my house or mail. I have no idea what this is or anything. I refuse to pay this. They told me I must pay because it was sent in the mail. They want a check or money order payable to Pinnacle Law Group. There is no person you can talk to. They wanted more information from me, such as a phone number, email, etc. My bank told me do not do this and to get with the better business and file a complaint. I do not want this on my credit report or anything eles. What steps do I need to take.?
I do not want to be billed for something I would not use or received and I want the letters and this claimed dropped from my name.
Dear ***,
We conduct business in multiple states throughout the country and we recognize that there are bound to be questions and disputes. While we are not set up to immediately answer questions and disputes with a live representative via phone, our website (www.PinnacleLawGP.com) has been designed so that disputes can be resolved quickly online. If, however, disputes cannot be resolved online or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law.
In any event, we will contact you directly via email to assist you in resolving your account.
Sincerely,
Pinnacle Law Support Team
Company repeatedly sent products after I had cancelled my "membership". They told me I had signed up again and would only refund 25% of the charges.
I responded once to an offer of a trial face cream product. I received the product and was not impressed. Before I could cancel my "membership", a second jar of the product was sent. I called, cancelled my membership and was able to return the product for a full refund, (minus shipping, I believe.) I was very clear that I wanted my name and all information to be removed from their list and I was assured that had been done. Months later I received another jar of the product, Le Reviva face cream. I contacted the company immediately and was told I had reactivated my membership. THIS WAS TOTALLY UNTRUE. At first they would not agree to letting me return the product for a full refund. Then they said I could get a refund of 80% if I returned the creme. I finally and reluctantly agreed to this, just to get the situation resolved. I AGAIN stated that I did not now, nor would I ever, want to be reinstated into their program and I was assured that my information was being removed.
Months later I AGAIN received this cream. I AGAIN called and was AGAIN told I had reactivated my membership. THIS IS TOTALLY A LIE. I stated that I wanted to return the unopened, unused jar for a full refund and was told the company policy had changed and only a 25% refund would be offered, even with the product returned! I asked to speak to a supervisor and the person I was speaking with, ***, said she WAS a supervisor, and there was no other resolution. Then she said the jar could not be returned anyhow, because once it is shipped, it is considered to be opened and used.
She was leaving me with no option but to pay $89.99 for an item I DID NOT WANT and HAD NOT ORDERED and HAD NOT OPENED. I reminded her that I had asked repeatedly in the past to be removed from their customer list, and she stated that she had just done so. Well, a few days later I received ANOTHER jar of this creme, being billed ANOTHER $89.99. The company's billing name changed several times during this long ordeal, using names such as EyeSerumGlow, DietGarcinia.
LeReviva.At this point, I didn't see any point in dealing with them. I looked up the LeReviva name on the internet and found HUNDREDS of complaints against it, all for the same shady practices I had experienced. , so I contacted my credit card company and explained the situation. They put a hold on the charge while they investigated and about two weeks later notified me that the charges had been removed from my card and the case closed. They issued me a new card, with a different number, so this scam company could not continue to perpetrate this with me. I believed this issue was all behind me, until last week when I received a letter from Pinnacle Law Group, on behalf of Armadillo Collections Agency, LLC, threatening to seek an injunction against me for an unpaid debt. The company name I supposedly ordered from is now listed as Krasa Anti Aging Cream. It also shows that the original creditor name (at charge-off) is H2O Holding...yet another name!!!The website Pinnacle Law Group shows for information and options to resolve the account does not connect, so it seems that even that is fraudulent.
I do not want my excellent credit rating to be tarnished by this scam company. I am more than willing to return the TWO UNORDERED, UNOPENED jars of cream, in their original packaging, but I am NOT willing to pay anything to this company.
1.Remove the claim of a past due debt 2.Remove the threat of obtaining a judgment against me 3.Remove, PERMANENTLY, my name from any and all companies associated with this issue 4. NEVER contact me again
Dear ***,
Our website (www.PinnacleLawGP.com) has been designed so that disputes can be resolved quickly online. If, however, disputes cannot be resolved online or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law.
In any event, we will contact you directly via email to assist you in resolving your account.
Sincerely,
Pinnacle Law Support Team
I received a past due bill for a product I did not order. Also, I never was billed for this $54.50 until this letter.
I received past due letter for a product I did not order. Also, I was never billed for this. Please do something about them tricking the elderly.
OTH
Dear ***,
We conduct business in multiple states throughout the country and we recognize that there are bound to be questions and disputes. While we are not set up to immediately answer questions and disputes with a live representative via phone, our website (www.PinnacleLawGP.com) has been designed so that disputes can be resolved quickly online. If, however, disputes cannot be resolved online or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law.
In any event, we will contact you directly via email to assist you in resolving your account.
Sincerely,
Pinnacle Law Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Pinnacle agreed to drop their claim against me and stated they have not reported this to any credit agency.
Pinnacle law group
I got the same complaint as a lot of these people they say I own them $212.00 on things I did by or order. I wouldn't pay that much for a aging cream I never got anyway. I had to get another card because they just kept putting more on. I try not to use a credit card on the computer because of stuff . Leads aging cream plus aging serum . I am not paying for something I didn't get and home they got my card number. I called to my credit card place and they said it was a scam that they have tried to change my card number and get a card 15 times in the last month. They really need to stopped these people. I called them and of course it's always a recorder please do something .
anti aging serum was a scam
this was a free trial attempt for the krasa anti aging cream. the reference number is XXXXXXXX and the debt amount is for 157.50. the attempt for this product was in 2017. I seen multiple reviews where this product is a scam and I believe it to be true due to these circumstances
i would appreciate not to get billed for a product i have not been receiving.
Dear ***,
Your file was turned over to our office for collections because the original creditor was unable to bill your credit card for the retail amount for the trial products sent (Krasa Anti Aging cream $103 Ilus Anti Aging serum $54.50).
Your original order was a trial but the agreement with the original creditor stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $157.50. Subsequently, your file was assigned to our office for collections.
Also, our letter states: "Please visit our Easy-To-Use website https://www.*** for other options to resolve your account or if you have any questions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system.
In any event, we will contact you directly via email to assist you in resolving your account.
Sincerely,
Pinnacle Law Support Team
I also fell for this SCAM for the Prache Anti-Aging Serum. I contacted the creme company and they admitted that there was a 14 day trial and confirmed that I received the product with only a few days left on my trial so I was automatically billed the monthly amount. It was advertised as a free product and I only had to pay for shipping. they used the credit card I used to pay for shipping to to bill me for multiple products that I didn't agree to subscribing. I sent the unopened products back within 14 days of me receiving it and they confirmed they received them but wouldn't refund my money. I contacted the credit card company and they said that this is a common occurrence with this company and they have an agreement for a for a refund and that it would be removed from my statement. Now I receive a collections letter from this Pinnacle company. I have tried calling the 1800 number but I am not getting through. I will be sending letter to that this is NOT MY DEBT and I need proof. I have not product and I fell for a FB ad that falsely used Meghan markle as the product owner.
Dear Abhilash,
Please note that our letter states: "Please visit our Easy-To-Use website https://www.ny.pinnaclelawgp.com for other options to resolve your account or if you have any questions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system.
We will contact you directly via email to assist you in resolving your account.
Sincerely,
Pinnacle Law Support Team
I received this email from you hours before this comment:
"Revdex.com Review on Reference Number XXXXXXXX // Amount of Debt: $109.00
Dear Abhilash Prasad,
We have located your reference number above. Based on the information you provided and out of courtesy, our office has decided to immediately CEASE all collection efforts against you as it relates to this debt. Therefore, please be advised that any further efforts to collect on this debt are being terminated. You may disregard any prior notice(s) that you received from our office related to this debt. OUR OFFICE HAS NOT REPORTED THIS DEBT TO ANY CREDIT REPORTING AGENCY.
Based on the information provided herein, we trust this matter has been satisfactorily resolved and this matter is immediately closed. We hope you will update your Revdex.com review and rating of our company.
Sincerely,
PLG of CA"
So will you cease and desist?
Its a continuity billing scam.
Its a continuity billing scam run by Armadillo collections agency/h2o holding inc.. I read a similar complaint by other person regarding receiving a letter from pinnacle that I owe 109 or 103 US dollars for some aging product. This happened on 1/11/2019.
no contact from the business or letters from pinnacle.
Dear ***,
Your file was turned over to our office for collections because the original creditor was unable to bill your credit card for the retail amount for the trial products sent (Ilus Anti Aging serum $109 and Krasa Anti Aging cream $103).
Your original order was a trial but the agreement with the original creditor stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $212.00. Subsequently, your file was assigned to our office for collections.
Also, our letter states: "Please visit our Easy-To-Use website https://www.*** for other options to resolve your account or if you have any questions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system.
In any event, we will contact you directly via email to assist you in resolving your account.
Sincerely,
Pinnacle Law Support Team
I received a past due collection notice regarding Niuvella Anti Aging Serum and Allumiereskin Anti Aging Cream supposedly purchased in 2018.
I have no receipt for purchase nor do I have the product. If I indeed ordered the product, I returned it immediately. I have had no bill nor communication with this company of which I have no name regarding the product or of them trying to collect during the past year. But yesterday received this past due collection letter advising me that I owed $212.00. I would like to see a bill or an order form with my name and date on it to verify that I did make this purchase. I have tried to contact the collection agency, Pinnacle Law Group, to speak to a customer service rep but cannot locate a phone number.
I would like this past due notice canceled and any report lodged against my credit status removed.
Dear ***,
Your file was turned over to our office for collections because the original creditor "H20 HOLDING, INC." was unable to bill your credit card for the retail amount for the trial products sent.
Our letter states: "Please visit our Easy-To-Use website https://*** for other options to resolve your account or if you have any questions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system.
We will contact you directly via email to assist you in resolving your account.
Sincerely,
Pinnacle Law Support Team
I ordered a FREE trial for Garcinia Cambogia Xtra Plus and Max Cleanse Plus back on 01/29/2018. I was asked to pay shipping and processing fees for both. I tried the products and they did nothing for me. I was not under any further obligation to purchase any more as this was a trial. Now over 1 year later without any mailings (bills) or phone calls since they did not appear to have my correct phone number I am receiving a collection letter from Pinnacle PLG of CA. No phone number to call to dispute and when I called the company they informed me that my order was cancelled on Marcy 16 and XX XXXX. I am not paying $94 for products that I did not place a repeat order for. I want this taken care of and there is no contact number for Pinnacle. This is bad bad business practices.
Thanks in Advance for your help
*** C
Dear *** Chapman,
According to our clients records, the agreement with the original creditor (H20 Holding, Inc.) stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the products. They did so and your credit card on file was unable to process for the amount of $94.00. Subsequently, your file was assigned to our office for collections.
Also, we conduct business in multiple states throughout the country and we recognize that there are bound to be questions and disputes. While we are not set up to immediately answer questions and disputes with a live representative via phone, our website (www.ny.pinnaclelawgp.com) has been designed so that disputes can be resolved quickly online. If, however, disputes cannot be resolved online or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law.
In any event, we will contact you directly via email to assist you in resolving your account.
Sincerely,
Pinnacle Law Support Team
claims that I owe $106 for facial cream I purchased from H2) Holding Inc.
I did not purchase $106 of facial cream nor did I receive any facial cream
Pinnacle has sent me a collection past due notice for the $106.
claims that I owe $106 for facial cream I purchased from H2) Holding Inc.
I did not purchase $106 of facial cream nor did I receive any facial cream
I would like this collection record to be fixed - and deleted from my credit account if it is posted. I feel like this is a scam against my credit and I would like it fixed.
Dear ***,
According to our online records, it does not appear that you attempted to dispute your account using our online system. Our letter states: "Please visit our Easy-To-Use website https://ny.*** for other options to resolve your account or if you have any questions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account.
We will reach out to you via email to resolve this matter with you directly.
Sincerely,
Pinnacle Law Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, ok with the response as long as Pinnacle keeps their end of the deal.
They had emailed me and said the following:
Dear ***,
We have located your reference number above. Based on the information you provided and out of courtesy, our office has decided to immediately CEASE all collection efforts against you as it relates to this debt. Therefore, please be advised that any further efforts to collect on this debt are being terminated. You may disregard any prior notice(s) that you received from our office related to this debt. OUR OFFICE HAS NOT REPORTED THIS DEBT TO ANY CREDIT REPORTING AGENCY.
Based on the information provided herein, we trust this matter has been satisfactorily resolved and this matter is immediately closed.
Sincerely,
Pinnacle Law Support Team
I puchased a sample Krasa Anti Aging cream online and it was billed as Procream-Desire. IT was sent. Then on my credit card statement it showed 3.95 and then another charge for 103.00. I cancelled the 103.00 since I did not agree to paying that amount. I never would have purchased an anti aging cream for that amount of money. That was several months ago. Today I received a letter from a company named Pinnacle Law Group of Ca, INC stating Armadillo Collections Agency, LLC bought my debt from H2O Holding, Inc for 103.00. When attempting to contact Pinnacle LAW GROUP you get the run around and really cannot communicate with a person. All screens point to you paying your debt. There is no phone number to call in order to contact a person. X-XXX-XXX-XXXX that is in the letter also refers you to pay your debt. There is no other option. Talk about being black mailed from a misadvertised product. Why didn't they have 103.00 up front on this product if that's what they were charging. And why call it procream-desire and then send Krasa anti aging cream. This need to be resolved. I owe them nothing. They never advertised I owed them 103.00. Now they are attempt to put a black mark against my credit. I want this resolved and my credit fixed. If they are an upfront company why is there no recourse except to pay. Isn't that black mail? Please help to fix this. This company should not be allowed to do this.
Product_Or_Service: December 7 2018
Order_Number: XXXXXXX
Account_Number: XXXXXXXX
Correction to a credit report Pinnacle Law Group gives me no recourse other than writing a letter to them within 30 days. Their advertisement never mentioned I owed them 103.00. They automatically charged my credit card. Credit card company stopped the charges because of a fraudulent claim. 3.95 was the advertised charge, which was paid. Now all of a sudden this Law Group, which I am very suspicious of, wants 103.00 several months later? No Blackened Credit and no more money paid.
Dear ***,
Pinnacle Law Group of CA, Inc. is a 3rd party collection agency. Your file was turned over to our office for collections because the original creditor "H20 HOLDING, INC"was unable to bill your credit card for the retail amount for the trial product sent.
Your original order was a trial but the agreement with the original creditor stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $103.00. Subsequently, your file was assigned to our office for collections.
Also, the number listed on our notice is only to make your payment through our automated system. Our office conducts business in multiple states throughout the country and, while we are not set up to immediately answer questions and disputes with a live representative via phone, you can find specific instructions on our website (***)on how to reach us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system. We will reach out to you via email to resolve this matter with you directly.
Sincerely,
Pinnacle Law Support Team
The company has responded and have resolved this issue satisfactorily
As all the other reviews listed, I received the same letter from a Pinnacle Law Firm claiming I "owe them" over $200 for a Niuvella Anti aging Serum ( that cost $109).
Perhaps like others, I sent for a free sample ( tho I don't remember that if I did). I never received a bill or any other communication from this company n this letter from the law firm is the first I've heard of any charge. Tho honestly, I don't remember any such "free product like this.
This is obvious a scam n I will contact the Revdex.com.
*** Indiana.
Beware of "free" products!
Dear Sharon Snyder,
Your file was turned over to our office for collections because the original creditor was unable to bill your credit card for the retail amount for the trial products sent. Your original order was a trial but the agreement with the original creditor stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount. Subsequently, your file was assigned to our office for collections.
Also, our letter states: "Please visit our Easy-To-Use website https://www.a.pinnaclelawgp.com for other options to resolve your account or if you have any questions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system.
In any event, we will contact you directly via email to assist you in resolving your account.
Sincerely,
Pinnacle Law Support Team
I believe this is a false claim against me.
Reference # XXXXXXXX this bill has been paid to the original company I dispute this being the items ordered had to be paid for at time of purchase then was mailed to my home
I want this cleared up obviously it has been paid for due to the fact that I had to pay to receive the product I want my credit restored I want reference as to the original seller to me
Dear ***,
Your file was turned over to our office for collections because the original creditor was unable to bill your credit card for the retail amount for the trial products sent (Garcinia Cambogia Xtra Plus $47.50 Max Cleanse Plus $46.50).
Your original order was a trial but the agreement with the original creditor stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $94.00. Subsequently, your file was assigned to our office for collections.
we will reach out to you via email to resolve this matter with you directly.
Sincerely, Pinnacle Law Support Team
The business is trying to collect a debt for a product that I never purchased.
I received a letter today from Pinnacle saying that it was an attempt to collect a past due balance for purchase of a product called Krasa Anti Aging Cream, which I have never purchased or received, nor have I ever heard of. There is not a purchase date noted, only an original account number (XXXXXXX), an amount due of $103.00, a current account number of XXXXXXXX and a reference number of XXXXXXXX. I use a credit card for all of my purchases. I believe that this is a scam.
Removal of this debt from their files.
Dear ***,
Our letter states: "Please visit our Easy-To-Use website https://ny.*** for other options to resolve your account or if you have any questions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system. we will reach out to you via email to resolve this matter with you directly.
Sincerely, Pinnacle Law Support Team
I received a collection notice for a product I Never purchased or received. This is a Scam.
I just received a collection letter in the mail regarding *** anti-aging cream. It's stating that I owe $103?? I have never purchased *** anti-aging cream or anything of that nature and have never received anything. This is the first time I'm receiving any type of letter and I've never received a phone call regarding this. This is a complete scam. This is completely fraudulent and if I need to contact my attorney I will. I've read numerous complaints about this company trying to scam people about this so-called anti-aging cream and stating that they owe these ridiculous amounts. This better not be on my credit record this is a complete scam of a company . Someone needs to get to the bottom of this!
I tried contacting this company today on 4/28 2019 and was just hung up on immediately . The phone picked up in hung up on me . The only contact that I wish to have from this company is a letter stating that this has been completely resolved with a zero balance in my name. Again, nothing was ever purchased by me or received by this company or any other company regarding *** anti-aging cream. I have received no other letters or phone calls in regards to this matter other than today 4 28 2019.
Dear ***,
Our letter states: "Please visit our Easy-To-Use website *** for other options to resolve your account or if you have any questions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system. we will reach out to you via email to resolve this matter with you directly.
Sincerely, Pinnacle Law Support Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I did in fact try to contact Pinnacle Law Group, Pc. I called the number provided, several times and received an error response. It is clear that this place is sending out false information in attempts to try to collect on bogus balances, from people who are unaware. I am very familiar with the collections process as I worked for an actual law firm, involving collections, years back. We VALIDATED anything and everything BEFORE sending out any letters to the customer. We also attempted to reach the customer by phone and sent letters, several times. We would never send a "blind letter" in attempts to collect on something with 0 validation. This is quite the scam and after reading NUMEROUS complaints about this company, I see that they've been doing this for a long time. I HAVE however, written a letter directly to this company and made copies of it. If they continue to try and contact me regarding this bogus debt, I will send the letter over to my ***, the FDCPA as well as the *** General.
lo . ***,
The phone number listed on our letter is only to make payments through our automated system. Our office conducts business in multiple states throughout the country and, while we are not set up to immediately answer questions and disputes with a live representative via phone, our website ***) has been designed so that disputes can be resolved quickly online. If, however, disputes cannot be resolved online or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law.
Our letter indicates, "Unless you notify our office within 30 days after receiving this notice that you dispute the validity of this debt or any portion thereof, our office will assume this debt is valid. If you notify our office in writing within 30 days after receiving this notice, our office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification.", please note that our office has not received any request from you to validate your debt.
Also, you indicate on your complaint "I HAVE however, written a letter directly to this company and made copies of it", what "company" are you referring to?
Last but not least, our office contact you originally via email on 5/13/19 to resolve your dispute (***).
Based on the information provided herein, we trust this matter has been satisfactorily resolved and this matter is immediately closed. If this is not the case or you have any additional questions regarding this matter, you may contact our office in writing at the address listed on our notice.
Sincerely,
PLG of CA
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure why this company is continuing to harrass me. I recieved an email directly from THEIR customer support team on May 13, 2019; stating that they will cease ALL COMMNUNICATION and yet, here they are once again, attempting to contact me??
***
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Dear ***,
We have located your reference number above. Based on the information you provided and out of courtesy, our office has decided to immediately CEASE all collection efforts against you as it relates to this debt. Therefore, please be advised that any further efforts to collect on this debt are being terminated. You may disregard any prior notice(s) that you received from our office related to this debt. OUR OFFICE HAS NOT REPORTED THIS DEBT TO ANY CREDIT REPORTING AGENCY.
Based on the information provided herein, we trust this matter has been satisfactorily resolved and this matter is immediately closed.
Sincerely,
Pinnacle Law Support Team"
AS STATED ABOVE, THE MATTER IS CLOSED. Pinnacle "Law Group" should NOT be contacting me again.
Thank you.