Pinnacle Law Group Reviews (%countItem)
Pinnacle Law Group Rating
Address: 11012 Ventura Blvd., Suite 350, Studio City, California, United States, 91604
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Pinnacle really did listen to my dispute and took care if my situation quickly.
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Dear ***,
We are following up regarding reference number ***. Based on your response and out of courtesy, our office has decided to immediately cease all collection efforts against you as it relates to this debt. Therefore, please be advised that any further efforts to collect on this debt are being terminated. You may disregard any prior notice(s) that you received from our office related to this debt. OUR OFFICE HAS NOT REPORTED THIS DEBT TO ANY CREDIT REPORTING AGENCY.
Based on the information provided herein, we trust this matter has been satisfactorily resolved and this matter is immediately closed. If this is not the case or you have any additional questions regarding this matter, you may contact our office in writing at the address listed on our notice.
Sincerely,
Pinnacle Customer Support
Same as all the previous reviews, I too was scammed by this Krasa Anti aging Cream. I tried to use your resolution process on line, however, it repeatedly told me I had the wrong Debt amount or I had the wrong zip. I obviously know my zip and took the debt amount off the rude letter for collection that you sent. And you know what happens when you try to call. I also tried calling the company and got the run around. I will be reporting this company as well. I don't understand how you can represent such a corrupt company.
I have received a collection letter from your company for a complete scam. It is very similar to many other complaints I have read on these reviews. I have tried calling your company and cannot find an email to reach out to you directly. This was purchased from a facebook AD and nowhere did I sign or read that I owed money other than the initial payment. This was promoted by a celebrity Lara Spencer (GMA anchor) as her product line. Which is false. I have reported this to facebook that they are running ads that are advertising false information for *** purchase. Once the product arrived the product was horrible and container broke. I had no way of returning or even reaching out this company to make a complaint or return. Even the payment that my credit card company refused there was no contact information to reach out to them to resolve this issue. This was purchased 8/1/18 and I have never received a letter, email or phone call stating I owe anything than I have already paid. Since I cannot reach out to this fake company that I purchased from or your law firm I am not paying until someone can prove to that this is in fact a legitimate company and they have my signature that would pay past the initial payment provided. Reference number given is #XXXXXXXX. When I called (4/10/19 at 1:20pm) the payment phone # given on this collection letter it says it is having technical difficulties so couldn't even pay this charge if I wanted to. You have no right to send my information to would potential effect my line of credit based on this fraudulent product. Please reach out to me provided the email I use to make this complaint. Thank you.
Hello *** Wholley,
Your file was turned over to our office for collections because the original creditor (H20 Holdings, Inc.) was unable to bill your credit card for the retail amount for the trial product sent (Krasa Anti Aging cream). We are aware on the "technical difficulties" message received when calling the number on the notice, we are working on getting that resolved but please note that the number is only to make payments through our automated system.
We will reach out to you via email to resolve this matter with you directly.
Sincerely,
Pinnacle Law Support Team
This is NOT MY debt, I have NEVER heard of this company, and I have NEVER received anything from this company. With that being said I have absolutely no documentation to attach to this letter.
I do not even know if you "Law Firm" is real or a scam. I have on numerous occasions attempted to call the number on your letter receiving a TAPED message stating "Unfortunately we are having technical difficulties. Please call back in 24 hours". Thus, considering this a Scam I am reporting this to the Police Department, Scam Department of the FBI, Federal Trade Commission, and my Lawyer.
I am replying to your attempt to collect a BOGUS debt as a favor to you to stop this harassment.
Hello Karen Fire,
Please note that the number listed on our letter is only to make payments through our automated system. Our office conducts business in multiple states throughout the country and, while we are not set up to immediately answer questions and disputes with a live representative via phone, you can find specific instructions on our website on how to reach us for any questions or to resolve your account. We will reach out to you via email to resolve this matter with you directly. Sincerely, Pinnacle Law Support Team
Pinnacle Law Group, PC has contacted me and resolved the issue to my satisfaction. I appreciate them reaching out and have notified all agencies that I originally contacted that the alert was not bogus and has been cleared up.
I received a collections letter for $212.00 for some anti-aging products that I never ordered nor did I ever receive. I recently returned to Florida from being overseas and the products that I ordered (Amazon, Amway, and a few other well known companies) were all paid for and received.
I have tried on multiple occasions to call the. # listed on the letter but a recording states "experiencing technical difficulties; please call back in 24 hours". I took video recordings of my phone calls.
Researching this product, I have found that this might be a scam and will be reporting it accordingly.
Dear Maria,
Please note that the phone number listed on our letter is only to make payments through our automated system. Our office conducts business in multiple states throughout the country and, while we are not set up to immediately answer questions and disputes with a live representative via phone, you can find specific instructions on our website on how to reach us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system. We will reach out to you via email to resolve this matter with you directly.
Sincerely,
Pinnacle Law Support Team
I am disputan a charge of $103.00, reference number ***. I am not responsable for this debt
I am disputan a charge of $103.00, reference number ***. I am not responsable for this debt.
Hello ***,
Please note that our letter indicates to "visit our Easy-To-Use website *** for other options to resolve your account or if you have any questions". Our website is designed so that disputes can be resolved quickly online. If, however, disputes can not be resolved or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law.
According to our records, it does not appear that you have attempted to contact our office online or by mail. We will reach out to you via email to resolve this matter with you directly.
Sincerely,
Pinnacle Law Group of CA, Inc.
I received a letter from Pinnacle Law Group stating that I owe $212 for Krasa Anti Aging Serum and Cream. I didn't buy anything for $212 and never received anything about this bill until I received this letter from Pinnacle Law. I have tried calling the number and they say that they are having technical difficulties and try back in 24 hours so I did several days and get the same message. I tried to email and the email won't go through. Just like all the others, I believe that the Co Krasa is trying to scam people out of money
Hello Berna ***
We are aware on the "technical difficulties" message when calling the number on the notice, we are working on getting that resolved but please note that the number is only to make payments through our automated system. Our office conducts business in multiple states throughout the country and, while we are not set up to immediately answer questions and disputes with a live representative via phone, you can find specific instructions on our website on how to reach us for any questions or to resolve your account.
We will reach out to you via email to resolve this matter with you directly.
Sincerely,
Pinnacle Law Support Team
Pinnacle Law Group has emailed me and stated that they ceased all charges and that I would not get another bill from this matter.
Thanks,
Berna B
Pinnacle Law has emailed me and stated that they have ceased all charges in my dispute and that I don't owe anything.
Thank,
Berna B
I have made several attempts to call this company back about an facial cream that I have never received. I talked to someone once, a manager was supposed to get back with me and never did. They say I owe $109, but I never ordered anything. I explained this to them, but they insisted that I did. I want some one from Pinnacle Law Group to call me. I want to talk to a human being. I feel this is a scam .
Hello Amanda ***
we are not set up to immediately answer questions and disputes with a live representative via phone, our website (www.PinnacleLawGP.com) has been designed so that disputes can be resolved quickly online. If, however, disputes cannot be resolved online or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law. We will reach out to you via email to resolve this matter with you directly. Sincerely, Pinnacle Law Support Team
They bought debt from a scammer skincare company "Krasa and Ilus" that dupes customers into paying only shipping and handling of "free" products and then charges you $100+ months later. Awful.
Hello Lisa Ebersole,
According to our records, we have received your letter disputing the validity of this debt. Based on the information you provided and out of courtesy, our office has decided to immediately CEASE all collection efforts against you as it relates to this debt. Therefore, please be advised that any further efforts to collect on this debt are being terminated. You may disregard any prior notice(s) that you received from our office related to this debt. OUR OFFICE HAS NOT REPORTED THIS DEBT TO ANY CREDIT REPORTING AGENCY. Sincerely, Pinnacle Law Group, PC
I have been trying, unsuccessfully, to contact Pinnacle Law Group. I tried the email address on their collection letter, https://PinnacleLawGP.com. (invalid). Tried www.PinnacleLawGP.com. (invalid).
I am disputing a charge of $106.00, ref. XXXXXXXX, for a free sample of Krasa and Ilus cream. This was over a year ago. I have never received any invoices, products or collection notices until now.
After doing a little research, I found that I was not the only one who was SCAMMED by this company.
If Pinnacle sees this review, please provide a means to contact you. I am not responsible for this debt.
Received a letter stating they are contacting me on behalf of their client, Armadillo Collections Agency, in regards to my past due debt. I did not order, not receive such products: Ilus Anti Aging Serum $109 and Krasa Anti Aging Cream $103... This has to be a scam!!!!
No further contact by the busi I tried contacting this law firm. After Googling it I have seen reviews with the same complaints. Why is this still happening then. My worry is someone will think they have to pay so it does not appear in credit report. Please look into these companies.
Hello ***,
Our letter states: "lf you have any questions about this account or wish to resolve this account, you may go to our website www.ky.PinnacleLawGP.com for further instructions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system.
However, based on your response and out of courtesy, our office has decided to immediately cease all collection efforts against you as it relates to this debt. Therefore, please be advised that any further efforts to collect on this debt are being terminated. You may disregard any prior notice(s) that you received from our office related to this debt. OUR OFFICE HAS NOT REPORTED THIS DEBT TO ANY CREDIT REPORTING AGENCY.
Based on the information provided herein, we trust this matter has been satisfactorily resolved and this matter is immediately closed. If this is not the case or you have any additional questions regarding this matter, you may contact our office in writing at our office address listed on our notice.
Sincerely,
Pinnacle Customer Support Team
I received a letter from Pinnacle Lae Group stating I owed $212.00 for an anti aging serum @$109.00 and leads anti aging crea for $103.00. I never received any creams or serum in the mail or at my house. I would not use such stuff anyway.
Order_Number: Reference
Billing Adjustment Have this bill taken off my credit report and wipe out this false bill
Hello ***,
Our letter states: "lf you have any questions about this account or wish to resolve this account, you may go to our website www.***.com for further instructions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system.
However, based on your response and out of courtesy, our office has decided to immediately cease all collection efforts against you as it relates to this debt. Therefore, please be advised that any further efforts to collect on this debt are being terminated. You may disregard any prior notice(s) that you received from our office related to this debt. OUR OFFICE HAS NOT REPORTED THIS DEBT TO ANY CREDIT REPORTING AGENCY.
Based on the information provided herein, we trust this matter has been satisfactorily resolved and this matter is immediately closed. If this is not the case or you have any additional questions regarding this matter, you may contact our office in writing at our office address listed on our notice.
Sincerely,
Pinnacle Law Customer Support Team
TO WHOM IT MAY CONCERN:
I received a letter in the mail stating I was past due on an account for $106.00. I have no idea
what they are talking about, I have never received the prducts mentioned AntI Aging Serum $54.50 OR k
Krasa Anti aging Serum $51,59.
I have no idea what they are talking about, if I go to the web site, there is no such company.
Please check this issue before older people start paying them for something they didnt ourchase,
I am sure this is a scam of some sort.
Thank You,
***
Product_Or_Service: NONE
No further contact by the busi I would like this issue resolved. If they have fraudlently submitted report to credit bureau, I would like some sort of legal action taken against them. I know there are all kinds of things that are done to the senior community and would like the people envolved held accountable for the fraud. Thank You.
Hello ***,
Our letter states "lf you have any questions about this account or wish to resolve this account, you may go to our website www.PinnacleLawGP.com for further instructions." Our website has been designed so that disputes can be resolved quickly online. If, however, disputes cannot be resolved online or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law.
However, based on your response and out of courtesy, our office has decided to immediately cease all collection efforts against you as it relates to this debt. Therefore, please be advised that any further efforts to collect on this debt are being terminated. You may disregard any prior notice(s) that you received from our office related to this debt. OUR OFFICE HAS NOT REPORTED THIS DEBT TO ANY CREDIT REPORTING AGENCY.
Based on the information provided herein, we trust this matter has been satisfactorily resolved and this matter is immediately closed. If this is not the case or you have any additional questions regarding this matter, you may contact our office in writing at our office address listed on our website. Thank you.
Sincerely,
Pinnacle Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
They claim I owe money to Krasa Company which I believe is false. I did not receive the product that they say I owe for.
I did not receive the product they say I owe for, Krasa facial cream and serum. I have never received a bill for these products and now get a collection notice.
State that I do not owe this bill.
Hello ***,
Your file was turned over to our office for collections because the original creditor *** was unable to bill your credit card for the retail amount for the trial products sent (Ilus Anti Aging serum $109 Krasa Anti Aging cream $103). Your order was placed online from IP Address *** on 12/23/2018 and your order number was XXXXXXX. The account was opened on a Discover with the last four digits of *** with an expiration date of 02/21.
Your original order was a trial with tracking number XXXXXXXXXXXXXXXXXXXXXXXXXX, but the agreement with the original creditor stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $212.00. Subsequently, your file was assigned to our office for collections.
However, based on the information you provided and out of courtesy, our office has decided to immediately CEASE all collection efforts against you as it relates to this debt. Therefore, please be advised that any further efforts to collect on this debt are being terminated. You may disregard any prior notice(s) that you received from our office related to this debt. OUR OFFICE HAS NOT REPORTED THIS DEBT TO ANY CREDIT REPORTING AGENCY.
Based on the information provided herein, we trust this matter has been satisfactorily resolved and this matter is immediately closed. If this is not the case or you have any additional questions regarding this matter, you may contact our office address listed on the notice.
Sincerely,
Pinnacle Law Customer Support Team
This law firm is taking collects for a company, H20 Holdings, Inc that is running an internet scam. There is no contact information for this company and you have to call your bank to cancel your card for fraudulent charges. Never receive other information until this law firm is asking for payment. Tried to contact them and they wanted a credit card number to build me for lawyer fees. Why would I give out my credit card to someone who is helping with fraud. Best part, I live in Virginia and the letter states that this firm can't practice law here.
Hello ***
Your file was turned over to our office for collections because the original creditor (H20 Holdings, Inc.) was unable to bill your credit card for the retail amount for the trial product sent (Krasa Anti Aging cream). Subsequently, your file was assigned to our office for collections. The phone number listed on our letter is only to make payment over the phone for the current Debt Amount Due. While we are not set up to immediately answer questions and disputes with a live representative via phone, our website (www.PinnacleLawGP.com) has been designed so that disputes can be resolved quickly online. If, however, disputes cannot be resolved online or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law.
Last but not least, our firm is fully licensed to practice law in CA and collecting in Virginia were you live.
Thank you for the information you provided, we will reach out to you via email to resolve this matter with you directly.
Sincerely,
Pinnacle Law Support Team
I received a collection letter from Pinnacle for representing a company called Krasa H2O holding, Inc. I ordered a free trial of a anti aging cream and all I had to do was pay shipping. They then tried to withdraw funds from my bank account in the amount of $103.00. My bank refused the charges and notified me and put a hold on my account and they filed a fraud issue with this company. Now, I'm receiving a collection letter? LOL!!
Hello Sue Johnson,
Your file was turned over to our office for collections because the original creditor (H20 Holdings, Inc.) was unable to bill your credit card for the retail amount for the trial product sent (Krasa Anti Aging cream). Your original order was a trial but the agreement with the original creditor stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $103.00 Subsequently, your file was assigned to our office for collections.
Our letter states: "lf you have any questions about this account or wish to resolve this account, you may go to our website www.PinnacleLawGP.com for further instructions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system. Thank you for the information you provided, we will reach out to you via email to resolve this matter with you directly.
Sincerely,
Pinnacle Law Support Team
This law group does not verify the validity of the debt being assumed for collection I received a collection letter demanding a payment of $109.00 for a product that was returned per the company's instruction. The letter was dated 3/12/2019, however, I did not receive it until 4/1/2019. I made efforts to contact this Law Group but was not able to contact them as their phone system reports they are facing technical difficulties. The product was a facial cream called "Ilus". I have proof of emails and receipts showing the product was returned to RMA located at 3-17 Avenue South, Nampa ID XXXXX. Per USPS.com, the package was delivered on X-X-XXXX and yet I am receiving a debt collection letter dated 3/12/2019. I purchased the facial lotion with the understanding that I just had to pay for the product for about 4.95 only. There were no disclosures to indicate that I was going to have to pay $109. This was definitely a scam and many online reviews indicate as such.
Hello Nadine Abedalhadi,
Thank you for the information you have provided. Our letter states: "lf you have any questions about this account or wish to resolve this account, you may go to our website www.a.PinnacleLawGP.com for further instructions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account. According to our online records, it does not appear that you attempted to dispute your account using our online system. we will reach out to you via email to resolve this matter with you directly.
Sincerely, Pinnacle Law Support Team
Your company has sent a collection notice to my wife for a company that fraudulently scammed her out of her initial payment. That company offered no contact info,email, or phone and she had to cancel her credit card. Now your collection company is trying to collect a fraudulent debt and continuing the practice of not offering a phone number that is valid or lets us speak to a real person concernong this. I will be taking my complaint to state law enforcement here in Virginia this week.
Hello Marc Fly,
Our office conducts business in multiple states throughout the country and, while we are not set up to immediately answer questions and disputes with a live representative via phone, our letter states: "lf you have any questions about this account or wish to resolve this account, you may go to our website www.PinnacleLawGP.com for further instructions." On our website, you will find specific instructions on reaching us for any questions or to resolve your account.
Since you have submitted a review of our company with your name and email address and not your wife's, we were unable to locate her file. We will email you directly to request the reference number on the letter and to resolve this matter as soon as possible.
Sincerely,
Pinnacle Law Support Team
Wrongfully billed for a product I never ordered nor received-never recieved a bill,email,phone call regarding this issue from the ***
Armadillo collection agency acct#XXXXXXXX
Amount due $103.00
Product Krasa Anti aging cream
H20 holding inc-original creditor name #XXXXXXX
I did not purchase this product ever how they got my mailing address and information is wrong-I never received this product and this is the first time I heard anything about it I tried calling the company when I received the letter which was today 4/1/2019-which I am hoping is an April fools joke-but this joke is no laughing matter-I believe this is a complete scam they send me a bill with no envelope to mail back a payment which I never had any legitimate company do when someone owes money and I tried calling multiple times and they said they are experiencing technical difficulties how convenient.
To remove my information from their system I never ordered this product I do not owe 103 for anything. I just can't wrap my head around how they got my name and info. I truly believe this is a scam or identity theft. I do not owe any amount of money nor do I need that product.
Hello ***,
Our letter states "lf you have any questions about this account or wish to resolve this account, you may go to our website www.PinnacleLawGP.com for further instructions." Our website has been designed so that disputes can be resolved quickly online. If, however, disputes cannot be resolved online or if questions remain, we request that remaining disputes and questions be mailed to our office so that (1) we have record of these disputes and questions and (2) we may resolve these disputes and answer these questions as quickly as possible in full compliance of the law.
However, based on your response and out of courtesy, our office has decided to immediately cease all collection efforts against you as it relates to this debt. Therefore, please be advised that any further efforts to collect on this debt are being terminated. You may disregard any prior notice(s) that you received from our office related to this debt. OUR OFFICE HAS NOT REPORTED THIS DEBT TO ANY CREDIT REPORTING AGENCY.
Based on the information provided herein, we trust this matter has been satisfactorily resolved and this matter is immediately closed. If this is not the case or you have any additional questions regarding this matter, you may contact our office in writing at our office address listed on our website. Thank you.
Sincerely,
Pinnacle Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)