Pivotal Home Solutions

Pivotal Home Solutions has received your notice with regards to Mr [redacted] rejection to our response Pivotal Home Solutions credited the entire amount of $as a good faith gesture despite Mr [redacted] only being entitled to a pro-rated amount Per his request, we also cancelled his contract effective January 20th, On February 1st, 2016, we spoke with Mr [redacted] about the $charged to his credit card The transaction was located in our payment processing system and credited back Mr [redacted] and Pivotal Home Solutions considers this matter resolved

Initial Business Response / [redacted] (1000, 6, 2015/08/14) */ Service Protection Group has contacted Ms[redacted] in regards to her complaintMs[redacted] that she originally enrolled in the Total Care Program on September 28, over the phone, and she would have received the terms and conditions of the program at that timeThe program annually renewsWe discussed the coverage benefits of the plan she had with Ms[redacted] for the gas and electric lines inside the homeThere have been previous annual payments made on her account in the amounts of $on 10/15/and 10/19/After the account was cancelled, there was a balance of $To resolve Ms[redacted] 's complaint and as a gesture of good will, Service Protection Group offered her a goodwill credit of $to zero the balance on the accountService Protection Group and Ms[redacted] consider this complaint resolved

Pivotal Home Solutions contacted Mr [redacted] with regard to his complaintPivotal Home Solution is committed to our customers In resolution of Ms [redacted] complaint we will apply a goodwill credit of $with includes any late pay fees assessedPivotal Home Solutions also agreed to waive the day waiting period and open the necessary claim for repairMr [redacted] provided a payment of $Pivotal Home Solutions informed Mr [redacted] that there is a remaining balance of $As of December 13th, Mr [redacted] claim was openedPivotal Home Solutions appreciates the opportunity to resolve this complaint

Pivotal Home Solutions received your complaint notification for [redacted] Pivotal Home Solutions reached out to Ms [redacted] and Mr [redacted] who is the account holder for service address [redacted] ***, Mishawaka, IN , regarding Ms [redacted] complaint and explained that her warranty plan with Pivotal Home Solutions covers annual routine maintenance of her HVAC UnitThe service provider charged Ms [redacted] for a more extensive cleaning of her unit in order to complete the repair, in resolution of the customer's complaint Pivotal Home Solutions discussed with account holder Thomas [redacted] that we will provide a credit to Ms [redacted] in the amount of $Mr [redacted] (Account Holder) on behalf of Ms [redacted] and Pivotal Home Solutions considers this complaint closed

Pivotal Home Solutions has contacted Ms [redacted] with regard to her complaintOn June 1st, we informed Ms [redacted] that there were no payments made for aptand so she will only receive one checkPivotal Home Solutions mailed a check in the amount of $on June 9th, for Ms [redacted] account number [redacted] If Ms [redacted] has any questions she can contact us at [redacted] Pivotal Home Solutions considers this complaint resolved

Pivotal Home Solutions has tried to contact Mr [redacted] in regards to his complaint We left Mr [redacted] a voicemail confirming that his refund check was processed December 29, Mr [redacted] should receive the check within 7-days On January 6, we called Mr [redacted] again to verify that he received the check and left a voicemail Pivotal Home Solutions considers this complaint resolved If Mr [redacted] has any questions, he can contact us at [redacted]

Nicor Home Solutions has been in contact with Mr [redacted] with regard to his complaintMr [redacted] was upset that his air condition was not working after Nicor Home Solutions replaced the circuit board for his furnaceAfter speaking with Mr [redacted] and fully understanding his concern, Nicor Home Solutions scheduled for another technician to check the circuit board On April 25th, our technician went out and found that Mr [redacted] needed a new thermostat and thermostat wiring The repair was completed April 29th, As a one-time goodwill gesture, we credited $to Mr [redacted] s account and apologized for his inconvenienceMr [redacted] and Nicor Home Solutions considers this complaint resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of a $balance is satisfactory to me.I will continue to share my unforgettable experience with all of my family , friends and neighbors Sincerely, [redacted]

Pivotal Home Solutions received your complaint notification for [redacted] and appreciates the opportunity to respondOn December 5th, contact was made with [redacted] on behalf of [redacted] with regard to the complaint received, at which time we informed, per the Customer Agreement, the repair of the bellied sewer is not a covered event The sewer is still flowing, but a bit sluggish, therefore as a service to the customer we offered to cover the jetting of the system unfortunately [redacted] on behalf of [redacted] refused our offerPivotal Home Solutions considers this complaint closed

[redacted] Home Solutions has contacted [redacted] in regards to her complaint It was explained that [redacted] added the coverage when he switched the gas service into his name We also confirmed that on 9/21/ they called in about the coverage and decided to keep it [redacted] *** has accepted an one-time goodwill credit of $ [redacted] Home Solutions and [redacted] consider this complaint resolved.Tell us why here

Service Protection Group has been in contact with [redacted] in regards to their complaint On February 14th, 2016, we called [redacted] to schedule a furnace repair the following day His repair claim was handled by our service provider [redacted] *ervices [redacted] called us February 18th stating that their furnace was still having problems Due to his inconvenience, a one-time good will credit was issued in the amount of $ [redacted] called us February 22nd stating that the furnace was not working again and [redacted] *ervices went back to their home On February 24th, the [redacted] called again and the service provider [redacted] *ontrol Systems Incwas sent [redacted] called back February 26th to inform us that she contacted her own company for a repair after contacting the manufacturer of her furnace The company, [redacted] repaired the furnace and told [redacted] that they would send her a bill with the total amount due once they confirmed that the furnace is working properly We explained to [redacted] that she can submit the reimbursement form to us once she receives the completed bill from [redacted] and we will review per our reimbursement policy A furnace reimbursement form was emailed to [redacted] We have sent for, and paid for, several service visits to this residence and stand by our product We consider this complaint resolvedIf [redacted] have any questions, they can contact us at [redacted]

This is not a complaint against Nicor Solutions It is for Nicor HOME Solutions, also known as Nicor Services Please remove it from Nicor Solutions and assign it to Nicor HOME Solutions

Pivotal Home Solutions received the complaint notification for [redacted] We attempted to contact Dave to request Executer of Estate or Power of Attorney documentation since we were informed that Ms [redacted] is deceased, however were unsuccessfulPivotal Home Solutions considers this complaint closed

[redacted] Home Solutions has been in contact with [redacted] regarding his complaintMr [redacted] enrolled in our warranty plan January 11, via telephoneHe would have received the terms and conditions about the program at that timeOn February 21, 2017, we spoke with Mr [redacted] and he expressed that he did not intend to enroll in our warranty coverageAs a goodwill gesture, we credited $to bring Mr***’s account to a zero balanceThe outstanding balance owed was written offPer his request, the account has been cancelled [redacted] Home Solutions and Mr [redacted] consider this complaint closed

Pivotal Home Solutions has contacted [redacted] with regard to her complaintOn April 5th,Mrs [redacted] contacted Pivotal Home Solutions to request repair service for her boilerWe assigned service provider Reliable Mechanical Contractors, LLCReliable Mechanical Contractors, LLC replaced the circulator pump and purged five of the customer’s zones on April 6th, The total cost exceeded the $balance [redacted] contacted Pivotal Home Solutions on April 7th, requesting repair serviceReliable Mechanical Contractors went back out to [redacted] ***’s home to replace a relayThe customer decided to complete the repair on their ownPivotal Home Solutions has contacted Reliable Mechanical Contractors and informed them to bill Pivotal Home Solutions directly for $charged to [redacted] as a onetime courtesyPivotal Home Solutions and [redacted] consider this complaint closedThank you, Pivotal Home Solutions

Pivotal Home Solutions has received your notice with regards to Mr [redacted] complaint In September of 2015, Pivotal Home Solutions purchased [redacted] appliance repair and maintenance contracts A notice of the assignment of the contracts was sent to all customers (as Mr [redacted] acknowledges in his complaint) and in that notice, customers were encouraged to call Pivotal Home Solutions with any questions or concerns about their coverageNo changes were made to any of the contracts acquired by Pivotal Home Solutions Mr [redacted] contract was an HHPP Extended Plan that automatically renews each year Mr [redacted] was notified of this automatic renewal at the time he enrolled with [redacted] , and Mr [redacted] in fact received a discounted contract rate because of his electing to sign up for an automatic renewal plan Notice that the contract was renewing and that his credit card would be charged was sent to Mr [redacted] prior to such renewal and the charging of his credit card, and Mr [redacted] could have contacted Pivotal Home Solutions at that time in order to prevent such renewal and the charging of his credit card He did not Despite this fact, and that Mr [redacted] is only entitled to a pro-rated refund, as a good faith gesture, Per his request, we have cancelled his contract and credited the entire amount of $ We spoke with Mrs [redacted] to apologize for any inconvenience and informed her of the resolution Mrs [redacted] and Pivotal Home Solutions considers this complaint resolved

This is not a [redacted] Solutions customerThis appears to be a [redacted] Services issuePlease remove this from [redacted] Solutions and assign to [redacted] Services

Nicor Home Solutions has been in contact with Mr [redacted] with regard to his complaint Mr [redacted] stated that he never signed up for the appliance repair plan as of 8/19/He would have received the terms and conditions about the program at that timeIn addition to monthly charges, he would have been notified of the program at renewalMr [redacted] received renewal notifications via postcard 6/2006, 2008, 2009,2010, 2012, and and via his gas utility bill 6/2007,and Nicor Home Solutions stands firm that we believe Mr [redacted] has had sufficient notice about his enrollment and the program Mr [redacted] service has already been cancelled per his request As a gesture of good faith, and in an attempt to resolve Mr [redacted] complaint, we offered him a two year credit; he declined If Mr [redacted] would like to reconsider the offer he can contact us at [redacted] Nicor Home Solutions considers this complaint resolved

Complaint: [redacted] I am rejecting this response because: my fathers name may be on our gas bill but he does not live at our address and does not pay our billsI am authorized on the account because this is my home and this is my furnace that we had to pay for! Therefore, I did not agree to the terms with pivotalI should have been the one called considering it’s my house, my bill and my furnaceAnd since I am authorized on the account, there’s no excuse as to why I shouldn’t have been calledAnd pivotal speaks of giving us half our money back, but we never received a dime! Another lie and another scam from this company! Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2015/03/05) */ NIPSCO Home Solutions has contacted Mr [redacted] in regards to his complaintIt was explained to Mr [redacted] that this reimbursement was denied because he did not return the reimbursement paperwork within days of the surgeAdditionally, we log and record conversations with customers and have no records of any kind relating to this customer's alleged repeat calls into our center to check on his claim or resend documentationWe have no record of any contact from Mr [redacted] between when he was sent the paperwork in June, and when we received it in OctoberPer the terms and conditions of the program, "You must notify Company within thirty (30) days of an Electrical Surge incident to request a claim form be sent to youThe claim form must be completed in full and returned with a copy of a qualified service provider's invoice within thirty (30) days from your receipt of claim form." NIPSCO Home Solutions sent the reimbursement paperwork to Mr [redacted] on 6/5/Mr [redacted] signed the form on 6/25/but did not return the form until 10/which is more than days past the date of receipt of the formNIPSCO Home Solutions is unable to reimburse the customer per the terms and conditions of the program