Pivotal Home Solutions

Vectren Home Solutions has contacted Ms*** with regard to her complaintOn September 16, 2016, we informed Ms*** that she enrolled in warranty coverage with us June 9, and that a copy of her terms and conditions were sent to her June 24, It was explained that her enrollment was
valid and we allowed Ms*** to listen to the recorded call when she enrolled in our productsMs*** stated that she understands she is responsible for all charges assessed and Vectren Home Solutions verified that her account was cancelledMs*** and Vectren Home Solutions considers this complaint resolved

Service Protection Group has contacted *** *** *** *** in regards to their complaintIt was explained that our service provider *** Plumbing found no access cleanout at their residence*** plumbing mechanically rodded down the homes roof sanitary stack vent to clear the sewer line blockageThis method is not an industry standard due to the existing OSHA safety policies nor is it viewed as an adequate access for properly clearing a sewer blockage*** Plumbing should have contacted us upon discovering there was no access; we would have ceased all service until an adequate access point was installed
To address the issue of sewer damage, the video of *** *** *** *** was reviewed and there was no evidence found that the present performance of their sewer was being adversely affected by slight crumbing of upper clay tile at roughly 73' from the home
*** *** *** *** have been informed to notify us when they have an adequate sewer line access installedWe will promptly dispatch service to address any remaining sewer debris that can be cleared from the line with adequate sewer line accessService Protection Group considers this matter resolvedIf *** *** *** *** have any questions, they can contact us at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11000544, and find that this resolution is satisfactory to me
Sincerely,
Lois ***

Initial Business Response /* (1000, 5, 2015/05/19) */
Nicor Home Solutions has received the complaint and will respond shortly
Initial Consumer Rebuttal /* (3000, 14, 2015/06/10) */
I am still waiting for my $refund that I was told I would receive about one month agoMy calls are not
returned when I attempt to contact Cesar Martinez, the managerI was told two weeks ago that I can expect the check but to date it not been sent to me
Final Business Response /* (4000, 21, 2015/08/05) */
On June 15, 2015, Nicor Home Solutions received a call from Ms*** that she had received the checkNicor Home Solutions and Ms*** considers this complaint resolved

Complaint: ***
I am rejecting this response because: Jeff *** the gentleman I spoke with said he would still seek approval for the coverage.As I explained to Mr*** the sewer had started to back up again and clearing the line would fix the problem. It was then that Mr*** said he would 'see what he could do' and get back to me in a few days. As of today, December 7th, I have not heard from him
Sincerely,
*** **

Complaint: ***
I am rejecting this response because:On 2/8/I called *** to transfer my gas service to my new addressI never called *** Home Solutions as the company claimsI told the rep at *** that I had moved and wanted to transfer service, which was doneI didn't sign up for services with a company I never calledWhen I called ***, I was told that *** Home Solutions isn't part of *** and they are a "third party"I have my phone bill to prove that I called ***Not *** Home Solutions(Pivital Home Solutions)As far as the phone calls that I receivedI have tried numerous times to contact ***And have been on holdUnable to speak to herAll I am seeking is a credit to my account in the amount that "*** Home Solutions" (Pivital Home Solutions) have billed me for.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because the business is refusing to properly credit the amount they over charged me for service I cancelled in October They are trying to claim that I didn't cancel until DecemberBut I had called a number of times starting August to ask them to stop charging me late fees as I have NEVER been late on any bills to them or Nicor GasThey never corrected the problem I even tried to use the service that I was paying for and they never actually sent anyone to my home I called in October and spoke to a supervisor named *** who guaranteed that my bill would be credited for the wrong late fees and cancelled They never cancelled until I called again in DecemberAnd as of my most recent Nicor Gas bill they are still charging me a late fee even though I don't even have the service They are literally stealing from me and are not actively trying to correct it The person who called to discuss the situation was beyond rude, used abusive language and blatently lied to me I will be pursuing legal action through all means available, including criminal
Sincerely,
*** ***

*** Home Solutions has tried to contact Ms*** again with regard to her complaint, but were unable to reach herWe tried to reach Ms*** unsuccessfully August 10th and 12thEach time leaving a voicemailWe would like for Ms*** to contact us so we can resolve this matter, she can call us at ***

This is not a Nicor Solutions customer. This issue needs to go to Nicor HOME Solutions, also known as Nicor Services. Please remove this from Nicor Solutions records

Nicor Home Solutions has contacted Ms*** with regard to her complaintOn May 15, 2017, it was explained to Ms*** that we would email her reimbursement paperwork for her refrigerator*** understood that once she returned the reimbursement paperwork with all necessary
documents from the purchase f her new unit to Nicor Home Solutions, it will be reviewed. Per terms and conditions, Ms*** is required to use our contractor, or receive prior authorization from Nicor Home Solutions for an outside contractor to perform any servicesAlso if one of the components in Ms***'s home was deemed irreparable it would as well need to be the determination of on of our contractors Nicor Home Solutions as a goodwill gesture will provide a reimbursement in the amount of $toward the replacement of her new unit If Ms*** has any questions, she can contact us at ***Nicor Home Solutions considers this complaint resolved

Pivotal Home Solutions received your complaint notification for Ermaline ***At the request of MsErmaline *** we attempted to reach out to Gena *** using (Cell: ***, Unfortunately, all attempts were unsuccessfulPivotal Home Solutions would like to confirm at your request
services have been cancelledPivoal Home Solutions apologizes for any inconvenience that may have been causedAt Pivotal Home Solutions we are committed to the satisfaction of our customers

Initial Business Response /* (1000, 11, 2015/01/29) */
Nicor Home Solutions has received the complaint and will respond shortly

To whomever this may concern, We are writing to inform you that we will require more time to review the following complaints. We are in contact with the following customers and should have resolution soon

This is not a Nicor Solutions issue. It is most likely for Nicor HOME Solutions, also known as Nicor Services. Please remove it from Nicor Solutions and issue it to Nicor Home Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Genevieve ***

Pivotal Home Solutions received the notification with regard to Mr*** complaint We attempted to reach out to Mr. *** however our attempt was unsuccessfulMr*** contacted Pivotal Home Solution on Monday July 17th, requesting repair service for his air conditionerAt that time we assigned Sears as the service center and offer Mr*** an appointment for Wednesday July 19th, however Mr*** rejected that appointment time framePivotal Home Solutions offered the customer the ability to obtain his own service provider with understanding that the nature of the repair would have to be a covered component per Mr*** terms and conditionsMr*** rejected the offer on July Pivotal Home Solutions considers this complaint closed

Pivotal Home Solutions has contacted Mr*** with regard to his complaintOn September 16th, we spoke with Mr*** informing him that in September of 2015, Pivotal Home Solutions purchased *** appliance repair and maintenance contracts, including Mr*** contract.
A notice of the assignment of the contracts was sent to all customers (including Mr***) and in that notice, customers were encouraged to call Pivotal Home Solutions with any questions or concerns about their coverageNo changes to the terms or coverage were made to any of the contracts acquired by Pivotal Home Solutions. Upon Mr*** renewal, a contract renewal notification was mailed August 3rd, As a goodwill gesture, we credited the remaining balance to bring Mr*** account to zeroAlso, we confirmed that his account has been cancelledMr*** and Pivotal Home Solutions consider this complaint resolved

*** Home Solutions spoke with Ms*** March 22,2016, with regard to her complaintPreviously, it was explained to Ms*** that her water heater claim was denied due to commercial properties and commercial water heaters not being covered. Our service provider, *** ***
*** stated that Ms*** property is a small hotel with a commercial gallon water heater servicing units of the hotelWe removed the water heater coverage from her warranty bundle in November and her remaining coverage stayed the sameThe good will credit ($159.85) that *** Home Solutions entered was used by her monthly coverage charges. We tried repeatedly to reach Ms*** in November with this information, but were unable to do so. Per Ms*** request, the account has been closedAn additional credit has been processed for $because we discovered her account was not closed when it should have been in November, and this returns to her money she had been mistakenly billed Ms*** should receive her refund check within 2-weeks*** Home Solutions considers this complaint closed. If Ms*** has questions, she can contact us at ***

Pivotal Home Solutions received the notice with regard to Mr*** complaintMr*** explained he was displeased with the service *** *** Corpprovided in trying to repair his furnace, which was why he contacted Ashland AirPivotal Home Solutions tried to reach Mr*** multiple times to
inform him that we will reimburse him for the $repair cost he incurred from Ashland Air. If Mr*** has any questions, he can contact us at ***Pivotal Home Solutions considers this complaint closed

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***