Pivotal Home Solutions

Nicor Home Solutions has contacted [redacted] in regards to her complaint We have apologized for the wait she experienced while trying to reach our call center and explained that due to the first weather change of the year, it increased our call volume and extended repair times We have informed [redacted] that we can send her a reimbursement form and can reimburse her up to $for the water heater replacement, per the terms of her coverage We have also offered her an one-time, two month goodwill credit At this time, [redacted] has yet to respond to our offer She can contact us at [redacted] to further discuss our offer and her situation

Pivotal Home Solutions has contacted Mr [redacted] with regard to his complaintIn October of 2015, Pivotal Home Solutions purchased [redacted] appliance repair and maintenance contracts, including Mr [redacted] contract A notice of the assignment of the contracts was sent to all customers (including Mr***) and in that notice, customers were encouraged to call Pivotal Home Solutions with any questions or concerns about their coverageNo changes to the terms or coverage were made to any of the contracts acquired by Pivotal Home SolutionsIn April 2016, Mr [redacted] contract renewed automaticallyPer his request, Mr [redacted] account has been cancelledAs a good faith gesture, Pivotal Home Solutions credited the remaining balance due on the accountPivotal Home Solutions and Mr [redacted] consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Pivotal Home Solutions received your complaint notification for [redacted] ***Pivotal Home Solutions is committed to the satisfaction of our customers [redacted] account has been cancelled [redacted] has no further financial obligation to Pivotal Home SolutionsPivotal Home Solutions would like to apologize to [redacted] for any inconvenience that may have been causedPivotal Home Solutions considers this complaint closed

Initial Business Response / [redacted] (1000, 13, 2015/04/16) */ We have spoken with Ms [redacted] in regards to her complaintMs [redacted] did not contact us to cancel service until February of and last payment received from Ms [redacted] was in Since we had not received payment in over a year, Ms*** should have been cancelled due to arrears, in 2014, but due to system consolidation efforts all past due charges were billed to her in January of As a customer courtesy, due to the system error, we have credited Ms [redacted] the and chargesMs***' current balance is $Service Protection Group considers the complaint resolved [redacted] Supervisor Customer Experience XXX-XXX-XXXX office XXX-XXX-XXXX mobile [redacted] @ [redacted] .com Initial Consumer Rebuttal / [redacted] (2000, 15, 2015/04/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you, Revdex.comThey have been pestering me too longThis would never have been resolved without you I have never heard of such a ridiculous practice with billing to a former customerThey have an F+ rating in my opinion Thank you, [redacted] ***

Pivotal Home Solutions has made several attempts to reach Ms [redacted] all of which were unsuccessfulIn addition to previous attempts, Pivotal Home Solutions attempted to contact Ms [redacted] on 10/27/2017, 10/30/2017, and 11/01/using telephone number [redacted] and were unable to reach her unfortunatelyPivotal Home Solutions considers this complaint closed

Initial Business Response / [redacted] (1000, 6, 2015/08/14) */ Service Protection Group has contacted Ms[redacted] in regards to her complaint, but was unable to reach herWe have researched her account regarding her enrollment in the E.S.PInside Line Value Package and found that we received an enrollment card on 08/09/for service at [redacted] At the time of enrollment, Ms[redacted] was sent the terms and conditions of the programThe program renews automatically each year and is billed each month on her [redacted] Gas billAt this time, the current price for this program is $per monthBased on the evidence we found, we believe the enrollment was valid Because Ms[redacted] has indicated she wishes to cancel this program, we have cancelled her in our systemShe will not receive charges going forward, but she does owe a balance of $If Ms[redacted] has any questions, she can contact us at XXX-XXX-XXXX

Pivotal Home Solutions contacted Ms [redacted] with regard to her complaintPivotal Home Solutions reviewed the balance on her account and recapped her interactions with the call centerMs** was under impression that the first payment made in was for the current contract term of 2016-In Jan of Ms [redacted] upgraded her coverage for unit and the customer service representative explained at that time that she will be billed for the new contract, Pivotal Home Solutions explained now that the account has been written off is because the payment for 2016-was never received for both unit &Pivotal Home Solutions confirmed that her last conversation with our supervisor she had offered to take full payment and reinstate the contract until August of In resolution of Ms [redacted] complaint we offered to do that reinstatement since the situation it stemming from a misunderstanding

Pivotal Home Solutions has been in contact with Mr [redacted] with regards to his complaintWe regret that Mr [redacted] did not receive an excellent customer service experienceIt was explained to Mr [redacted] that during the time he was calling to schedule a maintenance appointment for his equipment, our service providers were accepting no heat situations as priority due to the inclement weatherMr [redacted] contacted Pivotal Home Solutions when he replaced his equipment to find out how much would be covered by his plan We explained to him that his plan does not offer reimbursement Per Mr [redacted] ’s request, we canceled all his plans As a goodwill gesture, we credited $to his account Mr [redacted] and Pivotal Home Solutions consider this complaint resolved

Pivotal Home Solutions has contacted Mrs [redacted] in regards to her complaint On December 26th, we spoke with Mrs [redacted] to inform her that $will be credited back to her credit card ending in [redacted] within 3-business days We recently tried to reach Mrs [redacted] to confirm that she received the credit, but there was no answer; we left her a voicemail Pivotal Home Solutions considers this complaint resolvedIf Mrs [redacted] has any questions, she can contact us at 800-373-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While this has come to a resolution is satisfactory to me, I also realized Vectren Home Solutions and Vectren Gas are involved shady business practice Sincerely, [redacted]

Pivotal Home Solutions has made several attempts to reach Ms [redacted] all of which were unsuccessfulPivotal Home Solutions considers this complaint closed

(The consumer indicated he/she DID NOT accept the response from the business.)
We were already given this explanation and it still ignores the fact that there is damage at 73'*** plumbing has stated in their last email that the reason for the excavation is to replace the damaged section of
sewer line as it will continue to get worse unit that section is replacedInstalling a clean out will not change this factThe warranty covers up to $per year to repair or replace a sewer lineSince the camera found damage and the approved plumbing company is recommending that section be replaced, this claim should be covered under the warranty

Pivotal Home Solutions has contacted Mr*** with regard to his complaintAs Mr*** stated in his complaint, he mailed in his billing statement with cancel wrote on itHowever, he mailed the statement to Pivotal Home Solutions after his plan renewed which generated a prorated creditAs a
good will gesture, Pivotal Home Solutions applied a credit of $to zero the balanceMr*** and Pivotal Home Solutions consider this complaint resolved

Pivotal Home Solutions received your complaint notification for Brian ***Pivotal Home Solutions has been in contact with Mr*** regarding his complaintPivotal Home Soltutions advised Mr*** we will be cancelling his account, and unfortunately we will be unable to provide a refund for
last years chargesPivotal Home Solutions considers this complaint closed

(The consumer indicated he/she DID NOT accept the response from the business.)
I was slammed into their program and when I found out told them repeatedly to cancelI had an in home Warrenty program and never wanted roused their servicesWhen they contacted me for updated credit card info they were told repeatedly I did not want and would not be paying any more,for their services they were told repeatedly I never wanted not knowingly requested their services I demand that they cease and desist the harassment and withdraw the unapproved and never requested servicesThey have not attempted to reach me so have again misrepresented the sequence of eventsI require confirmation that they have withdra n all collections requests for funds they were never authorized to collectTheir business practices are deplorable and I refuse to be bullied into payment they are not due
Additionally I had proof that I had American shield home Warrenty for my property in Texas for the entire time this corrupt company was trying to double bill meOnce notified they wanted my new credit card expiration they were told repeatedly I never requested and never wanted their unethical process and productProof of American home watt entry service can be provided should they persist falsely trying to bully for payment they are not due

Nicor Home Solutions stands firmly on their decision. The last repair that was made to this system clearly allowed her heating system to work more than days. Systems have breakdowns, which is one of the reasons people buy home repair service plans. The repair work our technicians do for customers has a 30-day warranty, and the issue did not arise during that period. She also no longer has a home repair service plan with us. We are not liable for any alleged repairs, regardless of whether the work her system allegedly needs is similar or different to work that has been performed before. Nicor Home Solutions has met its obligations to this customer and considers this complaint closed. If Ms*** has any questions, she can contact us at ***

Pivotal Home Solutions sent a copy of your cancellation confirmation via email

Vectren Home Solutions has contacted Mr*** with regard to his complaintAugust 19th, we informed Mr*** that Mrs*** enrolled in warranty coverage with us August 31st, and that a copy of the terms and conditions were mailed to them September 2nd, It was
explained that the call was pulled and the enrollment was verified as valid. As a good will gesture, Vectren Home Solutions offered Mr*** a credit of $to resolve the complaint, he accepted. Mr*** and Vectren Home Solutions consider this complaint closed

Pivotal Home Solutions received your complaint notification for Mr***With regard to the outstanding balance in question the customer will need to contact our third party collection agency to follow up regarding the balance since their account has been written offWith the balance now
being with the collection agency we are unable to intervenePivotal Home Solutions considers this complaint closed