Plain Dealing Plumbing

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have provided on more than occasion proof that my wife's pregnancy is currently experiencing complications (which was the reason to cancel the trip - not to avoid complications, but to not compound them) We have send in a HIPPA release as well so that Allianz can review themselves In discussing with them, they had no medical professionals on hand to review, they were simply looking for a specific diagnosis code As it stands currently, my wife needs to take injections daily to prevent her from going into labor My wife's doctor advised us that taking any type of long trip (plane or otherwise) was ill advised as it most likely would trigger an early labor scenario, which in turn would have resulted in many complications for both my wife and child Frankly, I find it offensive that Allianz suggested (verbally to me on the phone), that I should have had my wife board the flight and go into significant preterm labor - as that would have been covered The message I received was essentially that I should have put both my wife and baby's health at risk (and caused Allianz significant cost) Frankly, every conversation I have had with Allianz has demonstrated a high level of ignorance, and general disregard for human life If their service only covered certain diagnostic codes, that should have been spiked out in the agreement instead of using general verbiage Regards, [redacted]

Dear Ms [redacted] :Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerThe consumers insuring agreement required that an exam be performed by a licensed physician within hours of cancelation in order for Trip Cancelation for medical reasons to applyTo this date, we have not received the physician’s statement formThe claim is pending for that documentationWe were unable to use the death certificate because the death occurred after the insured travel dates, thus the cause of loss was not the passing away of a family member, but the illness of oneTo be sure that we can provide coverage for the illness, the form is needed in order to proceedThe consumer may contact the Claim Department at 80-334-for any additional questionsSincerely,Kalinda [redacted] Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.So a medical condition does not include cancer??? I believe that you are not aware of the definition "medical" condition thenI am beyond unsatisified with your decision and feel as if this company is a scam to useSeems like the typical American way, greedy and uncaring Regards, [redacted]

Dear Ms***,Thank you for forwarding this issue to my attentionAccording to our records, the consumers claim was submitted for payment on August 26, The consumer should allow to business days to receive the check The policy listed in the complaint has also been canceled effective today Thank you, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerOur insurance is offered in the booking path during the purchase of event ticketsThe terms of the policy is listed prior to the purchase and also emailed to the address on file.Unfortunately, the reason listed in the complaint would not be covered under the consumers policyWe also do not have the capability or authority to change the terms of the ticket with the event providerThe consumer would need to contact the ticket supplier for options with changing the ticketIf the consumer wishes to file a claim, the claim department is available at [redacted] Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have causedTo address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional informationIt states in that section that terms and conditions apply and there are limitationsThere is also a link to review the insuring agreement prior to purchase The same insuring agreement is then emailed to the consumer along with a day satisfaction guarantee period in which the premium can be refunded in days if the terms do not meet the consumer’s needsUnfortunately, being required to work is not a covered reason under the [redacted] insurance policy I am sorry to hear that we were unable to assist the insured at this time Sincerely, Kalinda H***Claims Escalation Analyst [redacted] Drive [redacted] , Virginia ***www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our records indicate that the consumer started the claim process online but has not sent in any documentation to support the claimOnce the documentation is received, it’ll be reviewed within to business days If the consumer has any questions, the Claim Department is available to assist at [redacted] Sincerely, Kalinda H [redacted]

Dear Ms***:Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the insuredAccording to the claim documentation, the cause of loss was not listed as a named peril in the insuring agreementCoverage was not provided for not being able to obtain travel documents.At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response Sincerely, [redacted]

Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer The consumer’s policy included a named perils certificate that listed all covered reasonsThis policy was readily available for review in the booking path prior to purchase and also emailed to the address providedWe show no error in that submission Unfortunately, the consumer’s cause of loss was not listed as a named peril in the insuring agreementDue to this, we are unable to overturn the denial of the claimSincerely, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There is no accountability by the insurance company to do there due diligence to contact the consumer with the claim denial prior to the event date I received a letter in the mail dated [redacted] *** the date of the event was [redacted] *** At this point I will not receive the resolution I desire However more should be done to prevent others from being scammed Regards, [redacted] ***

Dear Ms***, Thank you for bringing this matter to my attentionWe apologize for any frustration the consumer may have enduredOur records indicate that the policy has been canceled on our endAs the refund would come from [redacted] , the consumer may want to contact them to follow up with their policies and procedures on refundsThank you, Kalinda H [redacted] Claims Escalation Examiner, USA

Thank you for forwarding this matter to my attention Our records indicate that this claim was paid recently on 9/For additional information the consumer may contact the Claim Department at 800-***-***Sincerely, Kalinda H***Claims Escalation Analyst [redacted] Drive [redacted] , Virginia [redacted] www.allianzassistance.com

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I want SOMEONE to do research into whether or not this company has had similar complaints I feel as if it is common practice They did this twice to me where the policy was started a day early and ended a day short That can not be a coincidence They are basically getting out of coverage for daysI KNOW what days I entered when I purchased the policy as I TRIPLE checked the info My rental dates NEVER changed Regards, [redacted]

Dear Ms [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have enduredUpon review of the product online at the Ticketmaster website, there must’ve been an error when the consumer was misquoted as our insurance would never be offered for The issue was brought to managements’ attention when the consumer initially called The only thing we could offer was to have the policy canceled which the consumer did not wantAs we are not able to change the price of a product, the cost currently charged would remain the sameSincerely, Kalinda H***Claims Escalation Examiner Mayland Drive Richmond, Virginia www.allianzassistance.com

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: The business ultimately provided an insurance policy on both my wife and ITherefore I consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I notified the insurance company and let them know that he was being moved to a hospice care center since there was no other form of treatment that could be renderedI also made them aware that there were no doctors on site to immediately sign thephysicians formI had his socialworker send over paper work that was dated as far as the day he was diagnosed with his illness and assignment to a long term care facilityForgive me for being hesitant to call in but each time I've called I was given the wrong information or told we would not be able to reach a resolution which is why I had to contact the Revdex.com I would like to come to some form of a solutionAt this point I would either like to know how we can move forward as far as having the facility furnish a physical or if I can refile the claimas a nonmedical cancellation andbe refunded any amount of moneyI feel like I purchased insurance and seeing how I had to cancel my trip there should be some form of reimbursement Regards, [redacted]

Thank you for forwarding this matter to my attention The consumer was paid the maximum amount allowed as a trip cancellation claim- which was what she paid for the ticketI’m not sure what the consumer is referring to stating the amount due to her is $ [redacted] If the consumer had other claims, then those claims would be addressed separatelyThe matter with the initial complaint is closed as it was resolved for the full amount of the claim and no other claim numbers were provided in the complaint Sincerely, Kalinda H [redacted]

Revdex.com:I have already been in contact with [redacted] who stated that this was Allianz's issue and that Allianz would have to resolve itI attached a copy of the screenshot to my initial complaint and would appreciate a prompt refundThank you for your time in this matter I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Dear Ms [redacted] :Thank you for forwarding this matter to my attentionI apologize for any frustration regarding the purchase of insurance on vividseats.com websiteI have reviewed the complaintCurrently, on the vividseats website, the insurance is offered in the booking pathYes or No are the choices, both options are blank and you could choose either yes or noI have forwarded the consumers request to the Customer Service Department for cancelationCurrently I am not able to see where the consumer reached out to themIf he has additional questions, they may be reached by calling the number on the credit card statementThank you,Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com