Plain Dealing Plumbing

Dear Mr [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerOur insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage These terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submission According to the documentation on file, the cause of loss was not due to a named peril of the insuring agreement Our review indicates that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response Sincerely, K [redacted] Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Dear Ms [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have enduredOur records indicate that there was an error with the address on the first check and another one has since been sent to the consumerIf the consumer has not received that check she should contact the Claim Department at 800-334-and request to have that check voided and the next payment expedited with a tracking number Sincerely, Kalinda H***Claims Escalation Examiner Mayland Drive Richmond, Virginia www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused.Our records indicate that the claim has been pending since June 17thAt that time, the consumer was advised of the following:“Thank you for contacting Allianz Global Assistance I apologize but we cannot use your email as verification that the airline did not provide a refundThe baggage coverage on this policy is secondary to any coverage already offered by the airlineYou will need to contact the airline directlyWe will accept a letter on airline letterhead or an email from the airline(that you would have sent to you and then forward to us) confirming the value of any reimbursement tat have already been givenOnce this information is received we will review your claim again.”The consumer may send the claim determination letter from the airline to the Claim Department for processing which normally takes 7-business days for review.Sincerely,Kalinda H***

Thank you for forwarding this matter to my attention.The website indicates that rental insurance is offered thru Allianz Global Assistance and does not advertise it as though it is sold directly thru the rental agency.The consumer requested a refund of the premium which has been grantedSincerely,Kalinda H***Claims Escalation Analyst [redacted] Drive [redacted] , Virginia ***www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerAccording to the consumers claim documentation, the cause of loss was due to an event that fell under the benefit of Travel DelayThe Travel Delay benefit provides reimbursement for additional accommodations and transportation expenses you incur while you are delayed up to $***per person, per dayPre-paid expenses are not covered under this benefitThe consumer filed a claim for pre-paid expenses which is why we were unable to honor the claim for reimbursementAt this time I regret that we are unable to provide the consumer with a more favorable response Sincerely, Kalinda H***Claims Escalation Analyst *** [redacted] Drive [redacted] , Virginia [redacted] www.allianzassistance.com

Thank you for bringing this matter to my attention We apologize for any frustration this has caused the consumer Please note, the consumer's trip cancellation benefit provided coverage for, in relevant part, forfeited, published, trip payments or deposits incurred as a result of cancellation penalties for which you are not eligible to receive a refund As the consumer claimed fees that have not yet been incurred, we asked for proof of this expense in order to reimburse them That being said, we have chosen to move forward with payment as a one-time consideration The consumer should receive the payment within 5-business days.Sincerely,Brian B***

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerOur records indicate that this claim was paid recently for the ticketsThe insurance premium is not a refundable expense For additional information the consumer may contact the Claim Department at 800-***-***Sincerely, Kalinda H***Claims Escalation Analyst [redacted] Drive [redacted] , Virginia [redacted] www.allianzassistance.com

Policy number on the travel insurance was[redacted] Thank you for your assistance, [redacted]

Thank you for forwarding this matter to my attentionThe claim was recent reviewed last week and the following has been determined: We received the medical records, however we still need a completed physician statement form or a copy of the hospital admission/discharge paperwork from 04/Without these documents, we are unable to finalize the claim review Sincerely, Kalinda H***Claims Escalation Analyst [redacted] Drive [redacted] , Virginia [redacted] www.allianzassistance.com

Thank you for bringing this matter to my attentionWe only receive the consumer’s information from the ticket provider’s website only when the option for insurance is selected in the purchase path.Our records indicate that the consumer has been reimbursed for the premium for cost of the insurance on 02/16/17.Sincerely,Kalinda H***Claims Escalation Analyst [redacted] Drive [redacted] , Virginia ***www.allianzassistance.com

Dear Ms***:Thank you for the emailWhen we stated the insured should have definitely received a refund by now, that was indicating that there was an error somewhere.I have since contacted the Finance Department and they confirmed a refund on the same date of purchase but also located a different policy for the consumer on the same day which occurred when the policy was purchasedAs there were two separate policies that were set up, we have requested to have the other one canceledThe consumer was never charged for the one that was canceled on the same day of purchase.This should rectify the problem and the consumer should receive a credit back to the account.Thank you, Kalinda H***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The changes that I made were directly the result of the problem with my flightI had to re-book the flight the next day and then could notreturn until a day later than plannedAs a result of the problem with my reservation I was delayed both at the beginning, and end of my reservation Regards, [redacted] ***

Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer The consumer’s policy included a named perils certificate that listed all covered reasonsThis policy was readily available for review in the booking path prior to purchase and also emailed to the address provided on [redacted] at [redacted] *** hours after the purchaseWe show no error in that submission Unfortunately, the consumer’s cause of loss was not listed as a named peril in the insuring agreementDue to this, we are unable to overturn the denial of the claimSincerely, [redacted]

Thank you for bringing this matter to my attentionI have requested to have someone from our Customer Service Department contact the consumer to further assist with locating the policySincerely,Kalinda H***Claims Escalation Analyst

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have causedOur records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the lossThe consumer may send these items into the Claim Department for processing which normally takes 7-business days for review.Sincerely,Kalinda H [redacted] Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Dear Mr [redacted] Thank you for bringing this matter to my attentionOur records indicate that the consumers check was reissued yesterday after the stop payment process was completedThe consumer should allow to business days to receive the check in the mail.Regards,Kalinda H***Claims Escalation Examiner

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is ridiculous! All she has to do is look up my last name in their systemThis is another stall tactic that they always doThe Claim number is [redacted] It was given to them many times It has been months and they are a terrible company regarding customer serviceSomeone should be fired from their claims department Regards, [redacted]

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our records indicate that the claim was paid on 1/30/Sincerely, Kalinda H [redacted] [redacted]

Dear Ms***: Thank you for forwarding this matter to my attentionPlease have the consumer provide a claim or proper policy number so that we may address their concernsThe number listed in the file appears to be a policy from Allianz Mexico, which we do not handleSincerely, Kalinda H***Claims Escalation Analyst

Thank you for forwarding this matter to my attentionPlease have the consumer provide a claim or policy number so that we may address their concernsSincerely, Kalinda H***Claims Escalation Analyst [redacted] Drive [redacted] , Virginia [redacted] www.allianzassistance.com