Plantron, Inc.

Initial Business Response /* (1000, 5, 2016/05/25) */
Dear Mr***:
We have received your inquiry regarding your 4/26/order you placed with usYou state that you have not yet received your order
We regret that you have been inconvenienced in any wayHowever, we have checked with our
shipping room and find that your order was shipped in two packages on 5/4/(tracking # XXXXXXXXXXXXXXXXXXXX) and 5/16/(tracking # XXXXXXXXXXXXXXXXXXXX)It should reach you in the very near future, if it has not already done so
Thank you for your interest in our merchandise and we shall look forward to serving you again soon
Very Truly Yours,
Farmer Seed and Nursery
Division of Plantron, Inc
Laurel Adams
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did finally received the flowers....on May I am pretty sure of the flowers are dead! Still why does it take almost month and why should I pay interest on my credit card charge from the day you receive the order.....why don't you charge me once it is mailed or as it is mailedAnd your staff at the minnesota facility were so rudeThe person answering the phone yelled at me and the manager did too....the manager wouldn't give me her name and hung up on meNot a goodTher service is hideousWhy?

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear Ms***:
We are in receipt of your recent correspondence regarding your $order placed on 5/19/and shipped 5/24/Please note out guarantee is as follows:
"Ff any item you purchased from us does not live, for FREE
REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
On 9/15/a replacement worth $was processed per your request and shipped 10/3/Then, on 9/9/15, you requested a 2nd adjustment on some itemsWe are sorry, but we are only obligated to adjust on an order once within one-year of the original order
At this tie, your order is far past the warranty time frame and no adjustment is due
Very truly yours,
Four Seasons Nursery
Division of Plantron, Inc
***
Customer Service

Dear Ms***:Kindly be advised that we have received your inquiry in which you state you are unable to comply with the terms of the guarantee which require the shipping label be returned.We are sorry you are unable to return the shipping labelThe guarantee which is clearly stated in all of the
advertisements, the acknowledgment of each other, as well as the literature contained within the package, all clearly state that in order to receive an adjustment the shipping label from the package must be returnedIn addition, "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid" is printed on the label itself.Based upon the above, we do not believe we have any further obligation to youHowever, since we do attempt to satisfy all of our customers we are willing to replace the unsatisfactory merchandise if you will send us a photocopy of your charge card statement or both sides of you cancellation check and a list of the unsatisfactory stockAlternatively, you may return the dead stock.Kindly indicate your acceptance by returning this letterIt will also assist us in expediting this matterUpon shipment of the replacement order, we will consider this matter closed.Very Truly Yours,Farmer Seed and Nursery*** ***Customer Service

Initial Business Response /* (1000, 5, 2015/07/12) */
Dear Mrs***:
We are in receipt of your recent inquiry regarding the order you placed with us for a Purple Leaf Plum TreeWe are sorry that we were unable to provide you with the item requested and to hear that you were not satisfied
with the substitution that was sent
Our substitution policy ( as printed in our catalog and on our website) states: ...If a variety is sold out, we reserve the right to substitute one of equal or greater value."
However, we are happy to send you a different item of your choosing or a refund for the value of the Purple Leaf Plum Tree ($11.99)Alternately, we can ship the Purple Plum Tree when it is available again, which would either be Fall or Spring We would simply ask that you return the Original Shipping Label, per our guarantee, to my attention with an indication as to the adjustment you would like processedWe will hold the label on file for the duration of your warranty in case you have a problem with any of the other items in the shipment
Very truly yours,
FOUR SEASONS NURSERY
*** ***

Initial Business Response /* (1000, 5, 2016/06/22) */
Dear Mr***:
We are in receipt of recent correspondence regarding the order you placed with us in AprilPlease note, our guarantee is as follows:
"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL
SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
You stated that some of your plants appear "dead" or have not yet started to bud and leaf outMuch of our nursery stock is shipped in a dormant, bare root condition or in stater posts that require transplantingAlso your plants may be stressed by shipmentTherefore, the plants may look "dead," be droopy upon arrival, have lost leave in shipment, or may leaf-out later than an established plantNote that since the plants are dormant when shipped, they can easily survive considerable time in transitWe do not state that the plants will potted in 3" potsIt may take the plants up to 6-weeks after planting to come out of dormancy and show signs of life
Please note tat our shipping and processing is a $flat rate feeWe do not state that for our flat rate we will ship via FedEx GroundYour package was shipped through FedEx Smart Post and delivered by the U.S.Post Office
If you desire a refund, you may return the plant(s) immediately (within days in accordance with our guarantee), postage prepaid along with the ORIGINAL SHIPPING LABELPlease include a full explanation of the problem by item and quantityThe refund guarantee is void unless the plants and original shipping label (not a photocopy) are returned
Very Truly Yours,
Four Seasons Nursery
*** ***
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not a novice to plants and trees having about years experienceThe plants did not 'appear' dead, they 'were' dead which may or may not have been caused by the lengthy time in the mailThe way of shipment and the plants themselves were mis-represented by the company and the fact that their policy dictates that I pay to return these dead plants and sticks does not mitigate their responsibilitiesIf they don't want to refund the money then I guess I'm out, but this company is also then not deemed reputable*** ***

Initial Business Response /* (1000, 6, 2015/07/12) */
Dear Mrs***:
We are in receipt of your recent inquiryOur records show that your order for $was placed on 9/27/and shipped on 10/6/Our guarantee states:"If any item you purchased from us does not live, for a FREE
REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receiptFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
On 10/22/we processed your replacement request for 12-Candytuft and 6-English Lavender (total value $20.49), which shipped on 10/27/On 6/5/you contacted us by phone and stated that the rest of your order had died and that you wanted to receive 15-Candytuft and 9-English Lavender in place of these items and a creit voucher of $for the differenceThe credit voucher was processed on 6/15/and the plants were shipped on 6/23/You now state that the 3-Wisteria (value $11.29) are alive and that the plants in the replacement shipment (value $20.49) sent you in October are deadPlease return the Original Shipping Label from the Replacement package and we will issue a merchandise credit for the difference of $(20.49-11.29=$9.20)
Please send the label to my attention for quicker processing
Very truly yours,
FOUR SEASONS NURSERY
*** ***

Initial Business Response /* (1000, 5, 2015/06/30) */
We have received your recent inquiryAfter checking our records, we have found that your order shipped on 5/27/via *** It appears the address was incorrect, so the package was rerouted to *** *** *** Dundee, MI A copy of the
delivery information is enclosed
Please let us know if there is anything further we can do to assist
Initial Consumer Rebuttal /* (3000, 8, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They admit that they shipped the items to the wrong address, yet they still will not refund my money! This is getting utterly ridiculousThey state they the package was re-routed, but I never requested thisI asked them to pull up my original order and look at the address, but they refuse to respondThey are a scam businessAs I look at all of the online complaints concerning them, I am looking into a class action lawsuitNow, it's not the money, it's the fact that a so called business can do blatantly rip off consumers
Final Business Response /* (4000, 18, 2015/08/07) */
Dear Mr***:
As previously stated, we shipped the order to: "Mr*** ***, XXXXX *** *** *** Petersburg, MI XXXXX-XXXX" as indicated on the tracking information we have provided to youWe did NOT ship the order to the Dundee, MI address as you stateWE DID NOT CHANGE THE ADDRESS
The package was shipped via Ground *** about the shipment and they sate that they have two addresses on file under your name- the one in Petersburg, MI and the one in Dundee, MIThey further confirm that their system has the Petersburg, MI address as incorrect and that all packages sent via *** will be re-routed to the Dundee, MI address
It is obvious that the inability to deliver the package does not lie with our companyFurthermore, it appears you will continue to have delivery issues for packages that are shipped via *** In addition, you have never mentioned why *** would have a 2nd address on file for you
We would like to point out that the package was delivered on 6/2/and has not been returnedNevertheless, we are issuing a refund for the value of the order in the amount of $
Very truly yours,
FOUR SEASONS NURSERY
Division of Plantron, Inc
Final Consumer Response /* (2000, 22, 2015/08/31) */

Dear Mrs***:We re in receipt of recent correspondence regarding the order you placed with us on 8/30/and shipped on 10/17/The tracking number for this package is ***Please note, our refund guarantee is as follows:For a REFUND of the purchase price, RETURN THE ITEM
AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, wiihin days of receipt.Therefore, if the items are no longer wanted, please return them per our guarantee for a refund.Very Truly Yours,Four Season Nursery*** ***Customer Service

Dear Mr***:We have received your recent correspondence regarding the order you placed with us.We are very sorry to hear that you are not pleased with the stock you receivedHowever, we are unable to make an adjustment until you RETURN THE ORIGINAL SHIPPING LABEL FROM THE PACKAGE, as it
contains full information concerning your orderThe shipping label is the colored paper from the front of the package, which shows your name and address and a list of the items enclosed.Our printed guarantee states:If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request withing year of receiptIf you are dissatisfied with any merchandise, return it together with the ORIGINAL SHIPPING LABEL within year of receipt for a FREE REPLACEMENTReplacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days receipt.Therefore, please return the original shipping label and a list of what items are dead to receive a replacementPlease send correspondence to my attention to ensure the proper adjustment will be madeWe will hold the label for the duration of your warranty in case you have a problem with any other plants.Than you again for your inquiry and as soon as we receive the shipping label, in accordance with our published guarantee, we will process your adjustment in a timely manner.Very Truly Yours,Kelly Nurseries*** ***Customer Service

Initial Business Response /* (1000, 5, 2015/05/29) */
Dear Mrs ***:
We have received an inquiry regarding an order you placed with usYou state that you have not yet received your order
We regret that you have been inconvenienced in any wayHowever, we have checked with our
shipping room and find that your order was shipped May 12, and according to trace, was delivered May 21, to the address shown aboveThank you for your interest in our merchandise and we shall look forward to serving you again soon
Very truly yours,
Four Seasons Nursery
Initial Consumer Rebuttal /* (3000, 9, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive the order and returned itI want my money back and now the company is giving me the runaround about giving me my money backI canceled the order with them well before they shipped itThey should never have shipped it in the first place! Now, I cannot get my money back from them
Final Business Response /* (4000, 15, 2015/06/18) */
We have received your recent inquiry regarding the order you placed with us in April
According to our records, we received a cancellation request, via email,on 5/12/(we did not receive on email cancellation request prior to this date)Unfortunately, we were unable to cancel the order because it had already shipped-
Our gaurantee is as follows: "If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
Instead of returning the package as Stated above, in accordance with our guarantee, the package was refused." We have just recently received the package back and it did not have a note enclosed stating how you wanted
the return processed
We have since matched up the package and refund request and are issuing a credit to your charge card in the amount of $This amount represents the purchase price less the non-refundable shipping and processing, less the postage on the refused" package
Very truly yours,
FOUR SEASONS NURSERY
Final Consumer Response /* (2000, 23, 2015/07/12) */
Dear Mrs***:
A credit of $was issued to your credit card on 6/23/This represents the purchase price, of the returned package, less the non-refundable shipping and processing charge and less the postage due from the "refused" package
Very truly yours,
FOUR SEASONS NURSERY
Laurel Adams

Initial Business Response /* (1000, 10, 2016/07/12) */
Dear Mrs***:
We are in receipt of correspondence regarding you 4/29/order with us
We have enclosed a copy of our 6/11/letter to youPlease review and advise as to whether or not you are able to return the original shipping
label as required by our guarantee
Very Truly Yours,
Farmer Seed and Nursery
*** ***
Customer Service

October 18, 2017*** *** *** ***Farrell, PA 16121 Dear Ms***:You sent us an order for which we wish to thank youHowever, we shipped the order to "Asbury MNR W Meadville, PA 16335-1851," which was the address you gave us, only to have the packages returned by the delivery
service marked "Unable to Forward." Being of a perishable nature, by the time package was returned to us the merchandise was of no value.Due to the address being incorrect, we were required to pay for return postage on the package we received backEven though we have no obligation in this matter, since we shipped your order to the address you requested, in the interest of customer satisfaction and as a final settlement we are willing to reship your order.We would simply ask that you send payment in the amount of $for the shipping feesPlease, also, provide us with the address to which you would like the order reshipped and to which the U.SPostal Service and FedEx can successfully deliver.Please send payment, proper address and signature below, showing that you are accepting the reshipment, to my attention and the order will be processed in a timely manner.Very Truly Yours,InterState Nurseries*** ***Customer Service

Dear Mr***:We are in receipt of recent correspondence regarding the order your placed with us 1/22/for $309.85, which shipped on 3/18/Please note, our guarantee is as follows:"If any items you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING
LABEL along with your written request within year of receiptReplacement guarantee is VOID unless the ORIGINAL SHIPPING ABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL with correct postage affixed, within days of receipt."On 9/20/we received your complaint regarding the strawberries and request that we send you Almond Trees, Honeycrisp Apples and Apricots instead of more strawberriesOur records show that the first two items shipped on 9/28/The Apricots were not available and due to the nature of the product were not able to be dug and shipped until Spring A postcard was sent to notify you of such.On 10/11/we received an additional complaint that we had accidentally sent you an incorrect item for the Apples and that the Almonds were deadIn turn, we processed a replacement for the Almonds, which shipped 10/18/The Apples were out of stock for the season and a merchandise credit certificate of $was sent to you on 10/21/16.If you like, you may return the merchandise credit certificate and request that the Apples be shipped to you this SpringOr, you may use the credit certificate to purchase different itemsAt this time, we are aware of no additional problems with other items from your original order.Very Truly Yours,Farmer Seed & Nursery*** ***Customer Service

Initial Business Response /* (1000, 10, 2016/08/09) */
Dear Mrs***:
We are in receipt of recent correspondence regarding the order you placed with us in May
We are sorry to hear that you're not pleased with the replacement plants we shipped in Junetherefore, in order to expedite the
handling of your adjust, just RETURN THE ORIGINAL SHIPPING LABEL FROM THE PACKAGE OF REPLACEMENTS and a list of dead items to my attention for a refund
Very Truly Yours,
Four Seasons Nursery
*** ***
Customer Service
Initial Consumer Rebuttal /* (3000, 12, 2016/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is clearly a gap in communication somewhereI received a letter stating they would only give a refund for some of the plants, but not allI want a full refund
Final Business Response /* (4000, 14, 2016/08/25) */
Dear Sir or Madam:
Thank you for your inquiry concerning a complaint from one of our customers, *** *** of *** ***
Please see our previous letter of 8/4/(copy enclosed) in which we offered a refundwe have yet to receive the requested paperwork and information from the customer
Thank you again for your inquiry and we hope our method of handling this matter is satisfactory
Very Truly Yours,
Four Seasons Nursery
*** ***
Customer Service

Initial Business Response /* (1000, 5, 2016/09/01) */
Dear Mrs***:
We are in receipt of recent correspondence regarding the 3/28/order you placed with us for $which shipped 4/8/The plants we ship are not guaranteed to bloom the first yearIn addition, as advertised, the colors
on the hibiscus and maof the mix is not guaranteed
Please note, our guarantee is as follows:
"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
Therefore, please return the original shipping label and a list of what item are dead to receive a replacementPlease send correspondence to my attention to ensure the proper adjustment will be madeWe will hold the label for the duration of your warranty in case you have a problem with any other plants
Thank you gain for your inquiry and as soon as we receive the shipping label, in accordance wit our published guarantee, we will process you adjustment in a timely manner
Very Truly Yours,
Four Season Nursery
*** ***
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They falsely advertised their plants by saying the hybiscus were multi colored and all I got were white and their response was just because they said the plants were multicolored that did not mean I would get multi coloredNowhere was this made clear on their siteAlso to get my money back on the dead plants I would have had to mail them back so they got them with in two weeks but they say getting the plants and processing that they are dead might take two weeks so they set it up so there is no way a person can get their money backThis is a scam, sell dead and not as advertised plants then refuse to refund moneyI want my money back! I am fed up with being cheated because I am a senior citizen

Initial Business Response /* (1000, 6, 2015/07/12) */
Dear Mr***:
We are in receipt of your recent inquiryOur records show that we received and processed your order for $on 3/1/and it was shipped 4/3/We then received and processed a replacement request on 6/5/(value $24.75)
This replacement (with the exception of the lily-of-the-Valley tree) has shipped and should reach you in the very near future, if it has not already done soWe are canceling the Lily-of-the Valley Tree because it is no longer available for the season and issuing a credit to your credit card in the amount of $for its value
You indicate that additional items from your original order have diedPlease return this letter stating how many of which item is dead so that we may process an adjustment
Very Truly Yours,
Farmer Seed & Nursery
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The plants they sent were deadI am familiar with barefoot plants but these were dead stock and totally unacceptableI request a full refund of my order and I will never order from them again

I am rejecting this response because:
I do not have the original shipping lableI tried to contact them via phone and e-mail to not ship the order after April and before may I would be out of town and unable to care for the plantsThey did not respond to the e- mail and did not answer the phone after several callsThe order was received April A friend called me and cared for the plants but did not keep the original shipping lableThe plants were put in pots in a green houseThey all were dead but one cherry bush

[Page 1/2]RE: *** *** ***#12210247Dear Sir or Madam:Thank you for your inquiry concerning a complaint from one of our customers, *** *** *** of Lawrenceville, GA. We are enclosing a copy of our letter to Ms*** which we feel is self-explanatory. Thank you again for your
inquiry and we hope our method of handling this matter is satisfactory. Very Truly Yours,Four Seasons Nursery *** ***Customer ServiceLA:RREncl[Page 2/2]Dear Ms***:We are in receipt of recent correspondence regarding the order you placed with us 4/24/ Your order has recently been shipped and should be received in the very near future, if not already Please note, our guarantee is as follows: “If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt. If you are dissatisfied with any merchandise, return it together with the ORIGINAL SHIPPING LABEL within year of receipt for a FREE REPLACEMENT. Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt.” Therefore, if you no longer desire the plants, please return them to my attention for a refund. Very Truly Yours,Four Seasons Nursery *** ***Customer ServiceLA:RR

Initial Business Response /* (1000, 5, 2016/05/04) */
Dear Mrs***:
We are in receipt of a recent inquiry regarding the order you placed with usThe order was shipped on 4/22/(tracking # XXXXXXXXXXXXXXXXXXXX)
We show an email from on 4/26/that we responded to on 4/27/at 10:53am
letting you know that the package had been shipped
Very Truly Yours,
Four Seasons Nursery
Division of Plantron, Inc
*** ***
Customer Service

Initial Business Response /* (1000, 5, 2016/04/22) */
Dear Mr***:
We are in receipt of your recent correspondence regarding orders you've placed with us this year
We have three orders for Austrian Pine that were placed for Spring deliveryThe first order dated 3/14/shipped
on 3/24/The second order dated 3/28/shipped on 4/12/The third order is still in processing
We file orders under zip code and last name rather than by order number, and do not have orders placed over the phone
Very Truly Yours,
Four Seasons Nursery
Division of Plantron, Inc
*** ***
Customer Service