Plantron, Inc.

I am rejecting this response because:
This is a folland reopening of *** from last monthI placed the flower order in May and contacted the company for a full refundThey told me to send in my original shipping label and the dead plants in order to receive the full refund, which I didI contacted Revdex.com on June 14th to let you know that I submitted the original shipping label and dead plants that weekI still have not received my refund- I emailed the company on July 17th with no response so I called today, 7/I spoke with Sandra for minutes- she advised to go through Revdex.com again for $refundShe said to make it to attn Carol *** at the company.Refund original amount

Initial Business Response /* (1000, 5, 2016/09/02) */
Dear Mr***:
We have received your inquiry regarding an order you sent to usYou state that you have not as yet received your replacement order
We regret that you have been inconvenienced in any wayHowever, we have checked with our
shipping room and find that your replacement order was processed 7/8/and was shipped 8/22/(tracking number: XXXXXXXXXXXXXXXXXXXXXX)It should reach you in the very near future, if it has not already done so
Thank you for your interest in our merchandise, and we shall look forward to serving you again soon
Very Truly Yours,
Farmer Seed & Plant
*** ***
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So far I have not received anything and I requested a refund
Your company has treated me in a horrible way and I want nothing to do with you in the future
Apparently you have not read the complaint correctly
Final Consumer Response /* (4200, 16, 2016/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company again has not read the complaint and my previous responses
If there is no refund I will contact the of office of *** brown and file suit
Final Business Response /* (4000, 20, 2016/09/27) */
Dear Mr***:
We are in receipt of recent correspondence regarding the receipt of your replacement orderPlease note our guarantee is as follows:
"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
Your complaint dated 8/20/state that you have not received the requested replacement itemsThis replacement was shipped 8/22/ad according to trace results, was delivered 8/26/as previously stated
We know of no other outstanding issuesPlease clarify what further issues or concerns need to be addressed
Very Truly Yours,
Farmer Seed and Nursery
*** ***
Customer Service

I am rejecting this response because:
I called several times and E-mailed to have the order shipment delayed because I would not be home to receive the orderThey claim they have customer service but I could not get a response or any customer serviceThey are requesting the original shipping labelThe order was shipped when I was out of town regardless of my efforts to delay shipmentThe order was never delivered to meIt was delivered to a friend that cared for the plantsI am complaining that all my efforts to delay shipment were not acceptedThey do not service their customersI do not have the shipping label because I was not home to receive the orderI called about time and the phone was alway busyThey claim they never received an e-mailI have never had that problem before

Initial Business Response /* (1000, 10, 2015/08/31) */
We are in receipt of your recent inquiry regarding the order you placed 6/10/and we shipped 6/19/
We issued a credit to your charge card on 8/19/in the amount of $for the value of the items you complained
about
Initial Consumer Rebuttal /* (2000, 11, 2015/08/31) */

Initial Business Response /* (1000, 5, 2015/07/27) */
Dear Mrs***,
Per your request, we cancelled your order and are issuing a credit to your charge card in the amount of $
Thank you for your interest in our merchandise
Very truly yours,
Kelly Nurseries
Initial Consumer
Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/04/25) */
Dear Ms. [redacted]:
We have received your inquiry regarding and order you placed with us. You state that you have not yet received your order.
We regret that you have been inconvenienced in any way. However, we have checked with our shipping...

room and find that your order has been shipped. It should reach you in the very near future, if it has not already done so.
Thank you for your interest in our merchandise and we shall look forward to serving you again soon.
Four Seasons Nursery
Division of Plantron, Inc.
[redacted]
Customer Service
Initial Consumer Rebuttal /* (2000, 12, 2016/04/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received my order. They still need to work on communication.

I am rejecting this response because:
Hello,Is there a way to access my messages?The company keeps saying that they do not enough information to process the replacement order after two packages was sent to them with all requested information.It has been always stated in paperwork mailed to them twice that none of the items survived and the full amount of the order $120.60 needs to be replaced with the following items:5543     Cherry, Sugar Sweet                        6          $16.79So, it has been communicated in writing by mail that 7 sets of bundles of 6 need to be replaced and mailed in the Spring.The company claims that correspondence was sent to me back at the end of January (all info was provided in the letter sent in December 2017). I have not received any letters back yet. Moreover, it was clear that all items did not survive, why to ask again?This behavior is unacceptable.It looks like the company asking for information that was provided to them two times now and wants the consumers to keep spending time and keep writing letters and mail them to the company until consumers give up.The company does not accept anything by email or phone unlike the rest of the similar companies. Please advise how to deal with businesses like that?Thanks[redacted]

Initial Business Response /* (1000, 5, 2015/09/10) */
Dear Mrs. [redacted]:
We received your replacement request for 5 – Poplar tree ad processed it on 8/5/15. The replacement was shipped and the delivered 8/14/15. The order for the Halls Honeysuckle was shipped separate and therefore has a...

different shipping label. Please, in accordance with our guarantee, return the original shipping label that lists the vine for a replacement. Please send the information to my attention for quicker processing.
Yours very truly,
Four Seasons Nursery
Division of Plantron Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All the info was sent to 4 seasons again on Sept.10th for the 2nd time.They should have it in a few days .
I enclosed the separate shipping label for the honeysuckle. They are two separate labels are in the envelope.I spoke to a gal on the phone the same day I sent them. I called 4 seasons and read her the info on the label. She said I could put them both in the same envelope so I did.
Final Business Response /* (4000, 9, 2015/09/21) */
Dear Mrs. [redacted]:
Thank you for your correspondence in which you state you have returned the requested materials. We will watch for their return.
Very truly yours,
Four Seasons Nursery
Division of Plantron, Inc.
[redacted]
Customer Service

Dear Mr. [redacted]We are in receipt of recent correspondence regarding the order you placed with us 2/12/16 for $29.33, which shipped 5/18/16. Please note, our guarantee is as follows:If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along...

with your written request within 1 year of receipt... Replacement guarantee is VOID unless ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt.We received a replacement request 9/8/16 (value $12.55) and due to the nature of the products they were scheduled for Spring 2017 shipping and went out on 3/3/17.We later received correspondence from you (7/21/17) requesting a refund of some of the items. Even though the order is well past the one year guarantee time frame, we therefore have no obligation to do so, we are enclosing a merchandise credit certificate for $8.02 for the value of the dead items.Very Truly Yours,Farmer Seed & Nursery[redacted]Customer Service

May 10, 2018[redacted]Trenton, MO 64683-8150Dear Mrs. [redacted]:We have received your inquiry regarding on order you placed with us.You sorry that you have not yet received your order.We regret that you have been inconvenienced in any way. However, wehave checked with our shipping...

room and find that your order has beenshipped. It should reach you in the very near future, if if hes not alreadydone so.Thank you for your interest in our merchandise and we shall look forwardto serving you again soon.Very Truly Yours.Four Seasons Nursery[redacted]Customer ServiceLA:KC

Initial Business Response /* (1000, 5, 2015/07/10) */
July 7, 2015
[redacted]
Revdex.com
[redacted]
Peoria, IL 61602
RE: [redacted]
#19041305
Dear Ms. [redacted]
Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of...

Gray, GA.
We do not have a record of Mrs. [redacted] hacing placed an order with Plantron. We believe that this complaint s regarding an order placed with Burgess, for which a complaint has already been filed under case #XXXXXXXX
Thank you again for your inquiry and we appreciate you looking into this further.
Very truly yours,
FOUR SEASONS NURSERY
Division of Plantron, Inc
[redacted]
Customer Service

[Page 1/2]RE: [redacted]#12177990Dear Sir or Madam:Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Baltimore, MD.We are enclosing a copy of our letter to Ms. [redacted], which we feel is self-explanatory. Thank you again for your inquiry and we...

hope our method of handling this matter is satisfactory. Very Truly Yours,Four Seasons Nursery[redacted]Customer Service[Page 2/2]Dear Ms. [redacted]:We have received your inquiry regarding an order you sent to us.  You state that you have not as yet received your replacement order.We regret that you have been inconvenienced in any way.  However, we have checked with our shipping room and find that your replacement order shipped 5/24/17 (tracking # 9274892700223939203841).  According to the FedEx website, the package was delivered to the above address on 5/31/17.Please also note, that we have no record of having received an email from you of 4/5/17.Thank you for your interest in our merchandise, and we shall look forward to serving you again soon.Very Truly Yours,Four Seasons Nursery[redacted]Customer Service

Dear Mrs. [redacted]:We have received your inquiry regarding an order you placed with us. We are sorry to hear that you had trouble reaching us. We have checked our logs and show no record of receiving an email from you.You state that you have not yet received your order. We regret that you have been...

inconvenienced in any way. However, we have checked with our shipping room and find that your order has been shipped. It should reach you in the very near future, if it has not already done so.Thank you for your interest in our merchandise and we shall look forward to serving you again soon.Very Truly Yours,Fours Seasons Nursery[redacted]Customer Service

I am rejecting this response because:   When I received the package on the 6/22/17,  most of the plants I ordered were kind of dry except for the "Elephant Ear" which I didn't order. I ordered 2 "Black Metallic Alocasia" instead they send me something else without calling or sending an email to ask if I would like to replace it with another. They didn't give me any other choice but to accept whatever they send me.     When I checked the rest of the order, I realized that the "Giant President Cannas" has been changed to a package of (mix cannas) on their labels.  I don't know what kind of canna they are or what colors.  What's the price for the one they sent me.  Are they the same price like the one I chose or are they cheaper?  How would I know if I don't have any of these information.  I received their letter this afternoon with the same explanation they sent you but they omit to tell me that they didn't have some of the plants that I ordered. I could have chose different plants for my money. They have all they needed to contact me after waiting for 2 months for a few plants. I don't think it's the way to do business. This is the worst Customer Service I dealt with in my life. I am always ordering online for everything because it's easier for me, but Four Seasons should be closed from my point of view.  I am sure you will hear more complaints about them again and again and again. Check their Facebook!!!I appreciate your help and is very grateful that you took the time to resolve the issue even though I am not quite satisfied with the result. They should hold those people accountable. Looking forward to hear from you again.Sincerely yours,[redacted] ID# 12210247

Thank you for contacting me. Per the email, I have mailed out the original shipping label and dead plants for my refund.
I am rejecting the business response until I receive confirmation that my refund check is in the mail.

Initial Business Response /* (1000, 5, 2015/05/29) */
Dear Mrs. [redacted]:
We have received your inquiry regarding an order you placed with us. You state that you have not yet received your order. We regret that you have been inconvenienced in any way. However, we have checked with our shipping...

room and find that your order has been shipped. It should reach you in the very near future, if it has not already done so. Thank you for your interest in our merchandise and we shall look forward to serving you again soon.
Very truly yours,
Four Seasons Nursery

Initial Business Response /* (1000, 10, 2016/08/09) */
Dear Mr. [redacted]:
We are in receipt of recent correspondence regarding the $79.98 order you placed with us 3/28/16. which included 90 Walk-on-Me Plants and 200 Periwinkle and shipped on 4/8/16. Please note our guarantee is as follows:
"If...

any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt."
On 5/16/16 we processed a replacement order for 50 Periwinkle, per your request, which shipped 5/20/16. We also processed a merchandise credit certificate of $40.00 for the value of the 80 Walk-on-Me you stated were dead.
Then, on 6/27/16 you used the merchandise credit certificate to purchase more Walk-on-Me plants, which shipped on 6/29/16. You state that you emailed us about this replacement, but we did not respond. Our records show an email from you on 7/22/16 at 6:39 am (the same day you filed your complaint with the Revdex.com) regarding your concern for the replacement plants you received. We responded to this email at 7:57 am (copy enclosed).
If the replacement plants you received are dead, please return the original REPLACEMENT shipping and a list of the dead items for an additional replacement or merchandise credit certificate.
Very Truly Yours,
Four Seasons Nursery
[redacted]
Customer Service
Initial Consumer Rebuttal /* (3000, 12, 2016/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is not acceptable because they want to provide a merchandise credit or replacement plants. This is what they offered me the first time and the replacement plants they sent were dead when they arrived, just like my original order. I do not trust that this company to send me quality merchandise and would like a refund check for my original purchase.

Initial Business Response /* (1000, 5, 2016/07/06) */
Dear Dr. [redacted]:
We have received your inquiry regarding an order you sent to us. You state that you have not as of yet received your replacement order.
We regret that you have been inconvenienced in any way. However, we have checked with...

our shipping room and find that your replacement order was processed 6/20/16 and was shipped on 6/22/16 (tracking numbers: XXXXXXXXXXXXXXXXXXXXXX, XXXXXXXXXXXXXXXXXXXXXX, XXXXXXXXXXXXXXXXXXXXXX, and XXXXXXXXXXXXXXXXXXXXXX). They should reach you in the very near future, if it has not already done so.
Thank you again for your interest in our merchandise, and we shall look forward to serving you again soon.
Very Truly Yours,
Four Seasons Nursery
[redacted]
Customer Service

Initial Business Response /* (1000, 5, 2015/10/15) */
Dear Ms. [redacted]:
We are in receipt of a recent inquiry regarding your 7/3/15 order for $106.70, which shipped 7/9/15 in two different packages. Please note, our guarantee is as follows:
"If any item you purchased from us does not live,...

for FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt."
Therefore, please return the original shipping label and a list of the dead items for a replacement or merchandise credit certificate. If you desire a refund, even though your order is past the 14-day refund warranty, return the original shipping label and product with a list of dead items for a refund.
Please return all items to my attention for quicker processing.
Very truly yours,
Royal Dutch gardens
[redacted]
Customer Service

Initial Business Response /* (1000, 6, 2016/03/14) */
Dear Mr. [redacted]
Per your request, we cancelled the unshipped portion of your order and are issuing a credit to your charge card in the amount of $24.97/ The seeds have already been shipped.
Thank you for your interest in our...

merchandise.
Very Truly Yours,
Farmer Seed and Nursery
Division of Plantron, Inc.
[redacted]
Customer Service