Plantron, Inc.

Initial Business Response /* (1000, 5, 2016/07/12) */
Dear Mrs***:
We are in receipt of recent correspondence regarding the order you placed with us 2/29/for $128.15, which was shipped 5/6/Please note our guarantee is as follows:
"If any item you purchased does not live, for a
FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
We received a replacement request valued at $19.46, which processed 6/6/and then shipped 6/16/
Please return the original replacement shipping label, to my attention, and state how many of which items are dead
Very Truly Yours,
Four Seasons Nursery
*** ***
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't care about their guarantee, as I do not want any further poor or dead productsOut of all the plants I originally ordered, I have that have livedWhen a person pays $128.15, which I might add is not my personal money, but the place I work for, they expect to receive good, quality products
I do not accept their response to replace the last dead plants valued at $If I did accept it, I would essentially be losing over $
I may also add that I believe they operate under several guises and sell their terrible products to people under more than one nameI ordered from 4seasonsnurseries.com and have received mail from them under the name plantronics, I think that is it anywayI am home and all my correspondence and papers are at work
I'm so tired of dealing with this companyI just want what is due my employer and that is reimbursement for dead, dying or utterly small products, wasting my time which is valuable to me, the headaches I've endured (literally and figuratively )since this nightmare has started
They can reply all they like to send me replacements and I will refuse each timeI have far more important things to be doing than dealing with a company that gets your money and then tries to repeatedly send awful products and replacementsThey can take their lousy plants and attempt to be honest, fair, and produce quality products they can be proud of
Thank you to the Illinois Revdex.com for attempting to reach a resolution that is fair to all partiesHowever, the company was not fair when consistently defrauding myself and others with their products and then not returning a clients money when askedThey need to revise the policies
I still want my money and will accept nothing less, so to 4seasonsnurseries I say, do yourself a favor and for once do the right thing because from other complaints (and there are many) you have poor business practices to go with your poor shipping procedure, warranty, and customer service

Initial Business Response /* (1000, 5, 2015/06/18) */
We have received a recent inquiry regarding the order you placed with us in April
Your order was already in the shipping order when you contacted us on 4/17/and therefore we were not able to make any changes
We are sorry that the credit
to your credit card was for $instead of the
$it should have been, and we are therefore inclosing a dime to cover the differencePlease note that the shipping and processing is not part of the purchase price, and in accordance with our guarantee, is not refundable
Very truly yours,
FOUR SEASONS NURSERY
Division of Plantron, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I spoke with *** from 4Seasons Nurseries (Plantron, Inc.), she said that my plants shipped out on 4/21/15, and arrived at my house on 4/24/The following email that I sent was received at 4Seasons Nurseries days before the plants were sent out: "Thanks for the response - I am going out of town from April 24th-May 8thWill you please delay shipping until May 6th or so? I'd hate for the plants to arrive and no one to plant/water them - Thanks, *** ***"I received the response "Your request has been forwarded to the appropriate department" the same day (4/17/15)I find it impossible that with days notice, that the order and the plants weren't pulled from shipping and delayed, as I'd requested4Seasons not only didn't refund me the correct amount, but their intracompany communication failed miserablyI do not feel that I should have to absorb the shipping cost for the plants to me, or the return cost to send the dead plants back, when all they had to do was delay the shipping and send me live plantsI have paid $extra (minus the $from yet another error on their part) with absolutely NOTHING to show for it, all because of their ineptnessThe only option *** offered me was to reorder the plants - but I am so upset with their horrible customer service that I will NEVER order from them again, and just want my money refunded, so I will be back where I started and not out the $for nothing

Dear Ms***We are in receipt of recent correspondence regarding the order you placed with us 8/15/which shipped in packages on 8/22/16, 9/2/16, and 3/6/Please note, our guarantee is as follows:If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE
ORIGINAL SHIPPING LABEL along with your written request within year of receiptReplacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt.Therefore, if the items are not wanted, desired or satisfactory when received they may be returned within 14-days for a refundOtherwise, we have a - year replacement guarantee with which you can also receive a merchandise credit certificate.Accordingly, please return the original shipping label and list of how many of what item(s) died for an adjustmentWe were very sorry to hear of the problem and look forward to your returning the requested information.Very Truly Yours,Four Seasons NUrsery*** ***Customer Service

Initial Business Response /* (1000, 6, 2015/07/12) */
Dear Mr***:
Kindly be advised that we have received your inquiry in which you state you are unable to comply with the terms of the guarantee which require the shipping label be returned
We are sorry you are unable to return the shipping
labelThe guarantee which is clearly stated in all of the advertisements, the acknowledgment of each order, as well as the literature contained within the package, all clearly state that in order to receive an adjustment the shipping label from the package must be returnedIn addition, "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid" is printed on the label itself
Based upon the above, we do not believe we have any further obligation to youHowever, since we do attempt to satisfy all of our customers we are willing to replace the unsatisfactory merchandise if you will send us a photocopy of your charge card statement or both sides of your cancelled check and a list of the unsatisfactory stock
Please note: You that the onion sets you received are short day varietyThat is incorrectOur onion sets are open pollinated, long day varieties
Very truly yours,
Farmer Seed & Nursery
*** ***

Initial Business Response /* (1000, 5, 2015/06/24) */
We are in receipt of your recent inquiry regarding on order you placed with us in an 4/13/15, in which you state you are missing package #
Our records show that the order was shipped in two packagesPackage #contained tomato plants and
shipped on 5/4/Package #contained the rest of the order, including the Hybrid Willows, and shipped on 5/6/According to the weight of package 1, the willows were included in the package
Please return the original shipping label from package 1, which lists the Hybrid Willows, and clarify whether you are missing package or the willows, which were sent in package We will hold the shipping label on file for the duration of your warranty
Very truly yours,
FOUR SEASONS NURSERY Division of Plantron, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am a Law Enforcement officer that just retired from the US Deptof Justice, I am not a person trying to play gamesThe fact is!My wife and I placed an order with Four Seasons back in AprilI did receive package number two first(tomatoes)early May.** Package Number one** arrived end of May in a green bag feet long X inches wide, the label had items listed inside: butterfly bushes, asparagus plants, strawberry plants and bleeding hearts ferns and of course hybrid willowsWhen my wife and I opened up the package, it had everything we ordered (EXCEPT) the HYBRID WILLOWSThough listed on the packaging label, **The Hybrid Willows WERE NOT inside as they insistI saw NO shipping weight on the package, but it had a number of the order filled by filler# If four seasons is going to take my money, at least make sure all items are in the package, now to say they were listed and had to be inside, well, The FACT IS They WERE NOT inside!!! This could be resolved if they would answer a phone number they have listed, which they never answer and never answered emails, except automated onesMy wife and I took pictures of the label and package and sent it to them rather than send the package itselfI went to reviews on the site for four seasons, it seems we are not the only people being duped with them taking our money and sending a uncompleted filled order and the same thing with not answering their phones , it appears this company has a history of taking peoples money back in April and then not sending people everything they orderAll I want not is my money back for the Hybrid Willows, because it is getting late to plant themI am not up for their games....The fact is, if you have a person to fill that order such as #481, then have a supervisor insure that that person in fact put all items in the package as listed, apparently, poor quality or supervisory controladmit they messed up, If I don't get satisfaction, I will step it up to Federal Trade Commission , maybe even more, I am a Federal Law Enforcement(Retired Currently) and I do not tolerate these kind of games or tactics, placing the blame on the person who placed the order, like someone is ripping them off, when in fact IT is them with poor Quality assurance and Control!!!
Final Consumer Response /* (2000, 12, 2015/07/30) */
I am satisfied with four seasons crediting my account

Initial Business Response /* (1000, 5, 2015/07/10) */
July 7,
*** ***
*** *** *** **
Berlin, MD 21811-
Dear Mrs***:
We are in receipt of your recent inquiryPlease note our guarantee as it is printed in our catalog as well as on our website:
"If any
item you purchased from us does not life, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receiptIf you are dissatisfied with any merchandise, return it together with the ORIGINAL SHIPPING LABEL within year of receipt for a FREE REPLACEMENTReplacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
We are sorry to hear that you are not able to return the original shipping label, and based upon the above, we do not believe we have any further obligation to youHowever, since we do attempt to satisfy all of our customers, we are willing to issue a one-time replacement or merchandise credit if you will send us a copy of your proof of purchase (charge card statement showing the purchase) and also include a list of the unsatisfactory stock
Please send the above information to my attention for quicker processing
Very truly yours,
FOUR SEASONS NURSERY
Division of Plantron, Inc
*** ***
Customer Service

Dear Mr***:Thank you for your recent correspondence regarding your order from 4/19/17.We received and processed your request for a replacement of Purple Leaf Plum Hedge on 9/5/We anticipate that the item will be shipped this fall after they have gone dormant and can be safely dug
if that time frame changes, we will notify you in writing by mail.Very Truly Yours,Four Seasons Nursery*** ***Customer Service

Dear MrVega:We are in receipt of recent correspondence regarding the order you placed with us 2/10/for $20349, which shipped 2/28/Please note, our guarantee is as follows:If any item your purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along
with your written request within year of receipt...Replacement guarantee s VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt.On 3/31/a merchandise credit certificate for the value of the plants was issuedYou are now stating that you want a replacement instead of the credit certificateSimply return the certificate and request for replacement to my attention for quicker processing.Very Truly Yours,Farmer Seed ad Nursery*** ***Customer Service

Dear Mr***:We are in receipt of recent correspondence regarding the order you placed with us on our website on 4/17/for $99.25, which shipped on 5/8/Please note our guarantee is as follows:"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL
SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."We are surprised to hear that you were unaware of our guarantee, as it is clearly stated in multiple places on our website (including during the checkout process), on the email confirmation sent for your order, in our catalog, and in the planting handbook enclosed with all shipmentsIn addition, the hipping label itself says "IMPORTANT! SAVE THIS LABEL..."The items you ordered are sent in a dormant and bare root condition which allows them to better withstand the shipping process as they are not actively growingTherefore, it can also take up to 6-weeks for the items to come out of dormancy and begin to leaf outIf, however, you are certain they are dead, you may return the original shipping label and a list stating how many of which items are dead and need replacedIf a refund is desired, please return the original shipping label and the items.If you would like replacements, there is no reason to think that they would not arrive to you before August if the requested documentation is returned right away, but you may also request that the replacements be sent in Spring 2018.Very Truly Yours,Four Seasons Nursery*** ***Customer Service

I am rejecting this response because: it took the company more than weeks to ship the plantsOn their website it says "might take a COUPLE of weeks to process your order"I requested the refund, when I realized that temperatures would soon fall below zero and I still did not have the plantsI told them I did not need the plants anymore - it was too late to put them in the groundIt's not fair for the nursery to ship the plants into the winter season and require that customer pays for the shipment AGAINI request to be reimbursed not only the dollars of the cost of the order, but also the I paid to have the plants shipped backThank you

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Ms***,
Thank you for your inquiry regarding an order you placed with our companyA credit of $was issued to your charge card on 5/13/for the Nash Mole TrapsOur guarantee states: "If any item you purchased from us does not
live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receiptIf you are dissatisfied with any merchandise, return it together with the original shipping label within year of receipt for a free replacementReplacement guarantee is void unless the original shipping label is returnedFor a refund, of the purchase price return the item and the original shipping label, with correct postage affixed, within days of receipt." Therefore, please return the item and the original shipping label, with correct postage affixed, within days of receipt"
Therefore, please return this letter along with your original shipping label (listing the Cardinal Caladium) to receive a replacement or merchandise creditOr, you may return the plants in addition to the label for a refund
Very Truly Yours,
Four Seasons Nursery
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wanted my credit card refunded for the bulbsI had already paid to have the mole traps shipped back to the companyThe bulbs they sent me were in a plastic bag that was wet and very hot insideThe bulbs were wet, soft, and smelled rottenMy husband destroyed them...I refuse to spend more money returning bad merchandise to this companyBased on other reviews, it is the norm of this company to send out bad or poor quality merchandiseHad I received my order together I would have returned it all at one time, but the bulbs didn't get shipped until about four weeks after ordered and I got no feedback from the company telling me they would be delayedI know I will not get my money back for the bulbs...I will do my part to prevent others from making the same mistake in ordering from Four Seasons

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. One time only replacement plants received 11/04/17. I have never planted any thing this late in the season but fall planting guide runs until 11/18/for my area. hopefully my garden will flourish come spring

Initial Business Response /* (1000, 10, 2016/10/05) */
Dear Mr***:
We have received your inquiry regarding an order you sent to usYou state that you have not as of yet received your replacement order
We regret that you have been inconvenienced in any wayHowever, we have checked
with our shipping room and find that your replacement order was processed 8/5/and was shipped 8/11/(tracking # XXXXXXXXXXXXXXXXXXXXXX)A trace of the package shows that it was damaged and unable to be deliveredWe are therefore processing a replacement package
Thank you for your interest I our merchandise, and we shall look forward to serving you again soon
Very Truly Yours,
Farmer Seed & Nursery
*** ***
Customer Service
Initial Consumer Rebuttal /* (3000, 12, 2016/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Replacement order was to be placed on September 28th as of today I have not received the orderBecause of this I do not accept their response for receiving product that was to take 7-days to receiveI was not given the tracking noso I can not check to see where package is at this timeThis Cocontinues to be vague and not forthcoming
Final Business Response /* (4000, 15, 2016/10/28) */
Dear Mr***:
We have received your additional correspondence regarding the replacement for the Climbing Angel Face RoseDue to the nature of the item, the replacement order has been scheduled for reshipment in Spring
Very Truly Yours,
Farmer Seed & Nursery
*** ***
Customer Service

Initial Business Response /* (1000, 6, 2016/06/23) */
Dear Mrs***:
Thank you for your inquiry concerning an order you state you sent to us
We are sorry for any inconvenience you have been causedThe information you have given us indicates that an error was made I our officeTherefore,
we are issuing a credit to your charge card in the amount of $
Thank you again for your inquiry and we sincerely hope the credit and our sincere apologies will compensate for any inconvenience you have been caused
Very Truly Yours,
Four Seasons Nursery
*** ***
Customer Service
Initial Consumer Rebuttal /* (2000, 8, 2016/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/29) */
Dear Mrs***:
We are in receipt of your recent correspondence requesting a refundPlease not that our guarantee states: "...For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage
affixed, within days of receipt."
Even though you would have received your order well past 14-days ago if you return the original shipping label and plants we will issue a refundPlease return to my attention for faster processing
Very truly yours,
INTER-STATE NURSERIES
*** ***
Customer Service
SS:RR

Initial Business Response /* (1000, 10, 2016/05/19) */
Dear Mrs***
Per your request, we cancelled your order and are issuing a credit to your charge card in the amount of $
Thank you for your interest in our merchandise
Four Seasons Nursery
Division of Plantron
***
***
Customer Service
Initial Consumer Rebuttal /* (3000, 12, 2016/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
IT IS NOW THE 24TH OF MAY AND STILL HAVE NOT RECEIVED MY MONEY BACKI HAVE RECEIVED A LETTER IN THE MAIL STATING THE SAME RESPONSE AS WAS SENT TO THE Revdex.comI DO NOT WANT A RESPONSE, I WANT MY MONEY!!!
Final Business Response /* (4000, 14, 2016/06/02) */
Dear Mrs***:
We are in receipt of recent correspondence regarding the order from March and the credit to your charge card in the amount of $
A credit to your charge card has been issuedPlease refer to your charge card statement
Very Truly Yours,
Four Seasons Nursery
Division of Plantron, Inc
*** ***
Customer Service

Initial Business Response /* (1000, 5, 2016/06/02) */
Dear Mr***:
We are in receipt of your recent correspondence regarding the two orders you placed 5/28/($42.06) and 6/8/($8.49), which shipped in two packages on 6/11/and 6/23/
Please note our guarantee states: "If any item
you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."
We received, and processed, a replacement request on 5/2/(value $22.85) for he items complained aboutYour letter to us listed 2-Sugar Sweet Cherries, 1-Dwarf North Star Cherry, and 1-Patriot Blueberry as the items that needed to be replaced and the replacement was shipped on 5/11/
Please clarify what is meant by your statement that only half of the replacement plants were received
Very Truly Yours,
Four Seasons Nursery
Division of Plantron, Inc
*** ***
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Total ($and $8.49)$replaced of Only items : Patroit Blue, Dwf Flow cheery, received dead NStar CheeryFour replacements (only alive) IS NOT TEN !!! Should rec'd: DWF FLW CHERRY 00499,DWF N Star Cherry 01979,Patriot Blueberry 00729, Sugar Sweet cherry They owe either a check or SHORTAGE !!! DWF FLW Cherry 00499, DWF N STAR Cherry and SUGAR SWEET CHEERY ( FOUR SEASONY NURSERY catalog name) and their math is Bad Also by half !!! Emailed times , post office times !!! Sent Copies !
Final Business Response /* (4000, 10, 2016/06/21) */
Dear Mr***:
We are in receipt of recent correspondence regarding your orderAccordingly, we are processing an additional replacement for 4-Dwarf Flowering Cherry, 1-Dwarf North Star Cherry, and 1-Patriot Blueberry
We will have the replacement order shipped to you as quickly as possible
Very Truly Yours,
Four Seasons Nursery
*** ***
Customer Service

-------- Original message -------- From: Jeff P Date: 4/13/10:PM (GMT-06:00) To: Revdex.com Subject: Complaint ID #*** I went to send a response to the email I received and some how it sent on its own & so I have no way in knowing what actually sent! The toal that I gave previously is what was spent, it was a online purchase on a cardThey know the total, I added a peach tree the very next day.....If there is an issue I can call the bank on the card that was used monday! They also sent me a letter in the mail...Four seasons never gave me credit for anything! I have no idea what they are talking about & if they mean store credit? Now why would I want to deal with them again...Never ever again! Their online reviews speaks alot about this outfit! I spent over $and nothing to show for it! They was dead on arrivalwhat arrived persimmonsfall gold raspberry and substitute trees they took upon themselves to send me! (nanking bushes to replace flowering cherry cause they said no stockIts why I ordered, for $cherry trees,, Catchy catalog! Let me know if u received the itemized list I sent...Im no computer email whiz, it didnt let me review it or anythingLet me know cause I have no idea what sent, sometimes they have their own minds...hahaha

Final Consumer Response /* (2000, 6, 2015/06/10) */
Refund was finally deposited/given 6/9/from Farmers Supply and Nursery

Initial Business Response /* (1000, 6, 2015/08/03) */
Dear Mrs***:
Kindly be advised that we have received your inquiry in which you state you are unable to comply with the terms of the guarantee which require the shipping label be returned
We are sorry you are unable to return the
shipping labelThe guarantee which is clearly stated in all of the advertisements, the acknowledgement of each order, as well as the literature contained within the package, all clearly state that in order to receive an adjustment the shipping label from the package must be returnedIn addition, "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid" is printed on the label itself
Based upon the above, we do not believe we have any further obligation to youHowever, since we do attempt to satisfy all of our customers we are willing to replace the unsatisfactory merchandise if you will send us a photocopy of your charge card statement or both sides of your cancelled check and a list of the unsatisfactory stockApparently, your previous letter did not state that you no longer had the original shipping label
Kindly indicate your acceptance by returning this letter, to my attentionIt will also assist us in expediting this matterUpon shipment of the replacement order, we will consider this matter closed
Initial Consumer Rebuttal /* (3000, 8, 2015/08/07) */
I recently submitted a complaint regarding Four Seasons Nursery, a division of PlantronThe complaint was that the nursery sent me dead and dying plants in an order sent to them in March of this yearEnclosed are copies of my complaint as well as copies of my payment to themThe company has made this transaction so difficult that I have now ceased to try to get them to honor the warranty
Since this transaction went south, I have found that there are quite a few other customers who have had similar complaints both to the Revdex.com as well as other online sites
Thank you for your attention to my complaint and following through with this company
Final Business Response /* (4000, 13, 2015/08/24) */
Thank you for your recent correspondenceWe will be happy to make an adjustment on your account as soon as the information requested in the 7/24/letter is received
Please Send to my attention for Faster processing
Very truly yours,
Four Seasons Nursery
Division of Plantron, Inc
***
Customer Service