Plantron, Inc.

Initial Business Response /* (1000, 5, 2016/06/22) */
Dear Mr. [redacted]:
We are in receipt of recent correspondence regarding the order you placed with us in March, which shipped 3/16/16. Please note, our guarantee is as follows:
"If any item you purchased does not live, for a FREE REPLACEMENT...

just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt."
We received a written request from you (dated 4/30/16) stating that the "plants were good and green" upon receipt but died 2-months after planting. Since your order was no longer covered under the refund portion of our guarantee and the plants were not returned, we issued a merchandise credit certificate for the value of the plants $12.99 on 5/11/16.
Very Truly Yours,
Four Seasons Nursery
[redacted]
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know nothing about 14 days warranty. This business is using this 14 days warranty as an excuse to return my money. I want my money back now. If I don't get this money back this matter will go to the State Attorney Office and it will cost more money. MONEY BACK NO MORE EXCUSES.

Initial Business Response /* (1000, 6, 2015/08/24) */
________________
Four Seasons Nursery
Div. of Plantron, Inc. [redacted] Bloomington, IL 61704 o 309/XXX-XXXX
August 14, 2015
[redacted]
[redacted]
Iron Station, NC XXXXX-XXXX
Dear Mrs. [redacted]:
We ore in...

receipt of your inquiry regarding your order for $109.22 that we received 2/25/15. This order was shipped on 3/25/15, but was then returned to US by the delivery service damaged.
A reshipment of the order was immediately processed on 5/11/15 and then shipped 5/20/15.
Our guarantee states:
"If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt...Replacement guarantee is VOID Unless the ORIGINAL SHIPPING LABEL is returned...For O REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt."
Please return the original shipping label, to my attention, for on adjustment. Please also clarify which items were incorrect and which are dead.
Very truly yours,
FOUR SEASONS NURSERY
Division of Plantron, Inc.
[redacted]
CustomerService
LA:RR

Dear Mrs. [redacted]We are in receipt of your recent correspondence concerning your 3/8/17 order for $99.88. Please note, our guarantee is as follows:"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of...

receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt."In order to complete the guarantee, please return the ORIGINAL SHIPPING LABEL from the package containing the dead items, together with this letter. The shipping label is the GREEN paper on the outside of your package that lists the items in the package and your name and address for delivery. Without the shipping label, your order could not have been fulfilled or mailed. Please return the shipping label to my attention along with a list of how many of which item(s) is dead for proper credit.Please also note that we have received notification from your credit card company that a chargeback has been started so at this point the order has not been paid for.Very Truly Yours,Four Seasons Nursery[redacted]Customer Service

Initial Business Response /* (1000, 5, 2015/06/09) */
We have received your inquiry regarding and order you placed with usa and are sorry to hear you are unsatisfied.
Our guarantee is asa follows: "If any item you purchased from us does not live for a FREE REPLACEMENT just RETURN THE ORIGINAL...

SHIPPING LABEL along with your written request within 1 year of receipt......for a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGNAL SHIPPING LABEL, with correct postage affixed within 14 days of receipt."
Therefore, if you no longer want the items please return them with proper postage affixed to my attention and the adjustment will be processed.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept only part of the response. The vinca plants have dissolved into stems, but I will accept a free replacement on these. (I'd rather just have a refund though if you are going to send dead plants each time) However, the creeping Juniper that you sent are not creeping Junipers. I don't want a replacement on these if you are going to continue to ship a plant other than the creeping Juniper. I could return them, but it's unfair to charge me ship them back to you when it was YOUR error to begin with.
Final Business Response /* (4000, 9, 2015/06/19) */
We have received your inquiry where you state that you received the wrong item.
According to our records, you ordered item number 6655- Spreading Evergreen from page 23 of our Spring catalog, which is what we sent.
Please clarify as to why you believe the item we sent was incorrect, and send the response to my attention for quicker processing.
Very truly yours,
FOUR SEASONS NURSERY
Final Consumer Response /* (4200, 11, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You have not given me any solutions to the problems thus far. The evergreens that you sent are dead and look nothing like the picture or the description. The vinca plants were dried up and had not chance of survival from the moment I received them. It was not my fault that you sent dead plants that were different from the description and I'm not agreeable to paying postage on them in order to get a refund for an order that was DOA.

I am rejecting this response because: I had purchased $83.72 worth and when they sent me the package back in oct 2017 it said 1 package of 2.....What they sent me was 2 persimmons, 6 fall gold raspberry plants and they had substituted the 4 cherry trees cause of no stock by sending me 4 nanking cherry bushes & thought that would be ok! All the plant looked dead the day I received them but I planted them anyways. I contacted the nursery and told them I didnt want the nanking cherry bushes only because I already have several planted along side my garage. After several emails and listening to them give me the run around, they refunded me for the flowering cherry trees only. The only reason im wanting a FULL REFUND is because I dont have 1 live plant to show for anything that I ordered. They looked dead when I received them and they still are dead right at this very moment! I accepted the $11.98 for the flowering cherry trees, and I accept the $34.77 as a partial  refund but they still owe me $46.75. They was gonna send me the flowering cherry trees until I brought it to their attention that they was refunded. Below is what I had stated to them via email. You will see that I did NOT cancell anything I simply asked them why would they want to send more dead plants. Again I have nothing to show for this order and I want a full refund. I do not see any future business with this company and im speaking on behalf of myself. If you read the online reviews for Four seasons nursery then you will see that im not the only one! This is a huge problem with this company. They should be put out of business and thats saying it nicely! I will be waiting for them to send me $46.75, they took it upon themselves just like they took it upon themselves to send me dead plants the first package of 2....Read their online reviews, im not the only one they sent dead plants, not only do I want a FULL refund they should be shut down based on how they do business with everyone including myself! They took it upon themselves to come up with the $34.77 ....Again it didnt surprise me thats for sure! But I will be waiting for the remainder that is rightfully owed to me.I had wrote them this email & below it was their response! They made the right choice by cancelling! I dont want anything to do with this company, I just want my full refund since I DID NOT RECEIVE NOT ONE LIVE PLANT! Im still owed $46.75 & the credit card company will contact me once its received. No telling how many ppl they did this same thing to, im just one out of HUNDREDS!!! They are pathetic if you asked me& shouldnt have a license to sell anything!On 3/7/2018 4:43 PM, Jeff P wrote:



Well that is correct except for a few details! Everything
that I was sent the first was dead and so why would you want
to even mail out anything else is beyond me!  Why dont you
save both of us the headache & put this to rest? Now im
speaking on behalf of myself & if I was the one mailing
out plants that didnt look good when they was received &
thats not exaggerating cause I had mentioned it along time
ago! The 2 american persimmons trees needs addressed &
with that said.. Dont you think it would be much easier to
send a full refund & lets just say it would save you &
I the headache? I would think so cause I hope you dont think
im suppose to send more emails in the future! That isnt gonna
happen, not after the BS that was experienced already, heck
no! Now if you
even acknowledged "half" of this customers experience, wouldnt
you think customer care would care enough to put it to rest
and atleast acknowledged the BS that took place from day 1
until now, I really dont see any future here so why put
yourself through it all again by sending more plants? Does
that make sense to you? If it does please enlighten me while i
take some more advil & make another dr app for stress! I
should ask for pain & suffering but I havent...yet! So who
will respond next jane doe? im waiting for the curve ball! At
this point its not like it would surprise me thats for sure!
Its went on so many times its like I can close my eyes &
know whats coming next! Pathetic if ya asked me! Process the
full refund so you can get on with someone else im sure there
is no shortage after what I seen, shewww and most importantly
I wont have to receive anymore dead plants!




Their response: Or Jane Doe responded....Just the little games they like to play cause im sure im not the only one! And if the header to this email is needed for proof I will GLADLY send it as well. I kept everything!Four Seasons <[email protected]>To:Jeff PMar 8 at 2:10 PM
Thank you for your email. Very well, we will forward your request
for a refund and you will not receive any other plants from us.
You are qualified to receive a refund of $34.77 for the plants
that were paid for, but have not been shipped yet. We will cancel
the replacement shipment as well. This way you will not have to
deal with any further "headaches" or "BS".
Sincerely,

Jane Doe

Dear [redacted]: We are in receipt of recent correspondence regarding the order you placedWith us on 9/18/17 for $83.72. Part of the order was shipped on 9/28/17 andThe remainder of the order was held for shipment in spring 2018. A postcardWas sent to you last September notifying you of the...

spring shipment. TheSecond shipment was cancelled per your request and a credit to yourCharge card of $34.77 was issued on 3/26/18. An additional credit to your charge card for the value of the dwarf floweringCherries ($11.98) was issued on 12/4/17. Please note, our guarantee is asFollows: If any item you purchased from us does not live, for a FREEREPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL alongWith your written request within 1 year of receipt...Replacement guarantee isVOID unless the ORIGINAL SHIPPING LABEL is returned. For aREFUND of the purchase price, RETURN THE ITEM AND THEORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 daysof receipt. On 3/5/18, we processed your request for replacement of the 6 Fall GoldRaspberries and on 3/26/18 we cancelled this request and sent a creditVoucher to you for their value ($18.99). Thank you again for your inquiry and we hope our method of handling thisMatter is satisfactory. Very Truly Yours.Four Seasons Nursery

Initial Business Response /* (1000, 5, 2016/06/21) */
Dear Mrs. [redacted]:
We have received your inquiry regarding your 3/14/16 order for $43.72, which shipped on 3/25/16. We processed a replacement request on 4/11/16 for 2-Pussy Will and 2-Butterfly Bush (value $7.86), which shipped on 4/28/16....

We then processed a second replacement request on 5/31/16 for 1-Perennial Bargain and 1-Giant Double Peony (value $13.94), which shipped 6/3/16.
You stated that some of your replacement plants appear "dead" or have not yet started to bud and leaf out. Much of our nursery stock is shipped in a dormant, bare roots condition or in starter pots that require transplanting. also you plants may be stressed by shipment. Therefore, the plants may look "dead," be droopy upon arrival, have lost leaves in shipment or may leaf-out later than an established plant. It may take up to 6-weeks for the plants to leaf out and show signs of life.
If the replacements we sent to you in April are dead, please send the replacement shipping label to my attention along with a list of which items are dead.
Very Truly Yours,
Four Seasons Nursery
Division of Plantron, Inc.
[redacted]
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, I was told that I did not need to keep the replacement shipping label. Second, what they sent in the second replacement shipment was either dry and brittle and fell apart in my hand or was moldy (roots). I didn't get items that were part of my free offer (which never grew) like I requested. Only one plant has grown from the original order. I want a refund in check form. I have ordered plants from other companies and I know how plants are usually shipped and how long it takes for them to show life. I don't want any more replacements. I've had to pay additional money to buy replacements from other places and I have the ground dug up and prepared for the items I have yet to replace.
Final Business Response /* (4000, 13, 2016/07/06) */
Dear Mrs. [redacted]:
Kindly be advised that we have received your inquiry in which you state you are unable to comply with the terms of our guarantee which require the shipping label be returned.
We are sorry you are unable to return the shipping label from replacement package. The guarantee which is clearly stated in all of the advertisements, the acknowledgement of each order, as well as the literature contained within the package, all clearly state that in order to receive an adjustment the shipping label from the package must be returned. In addition, "IMPORTANT! SAVE THIS LABEL. You MUST have this shipping label for your GUARANTEE to be valid" is printed on the label itself.
Based upon the above, we do not believe we have any further obligation to you. However, since we do attempt to satisfy all of our customers we are willing to replace the unsatisfactory merchandise if you will send us a photocopy of your charge card statement or both sides of your cancelled check and a list of the unsatisfactory stock.
Kindly indicate your acceptance by returning this letter. It will also assist us in expediting this matter. Upon shipment of the replacement order, we will consider this matter closed.
Very Truly Yours,
Four Seasons Nursery
[redacted]
Customer Service

Dear Dr. [redacted]:We have received your recent correspondence regarding the order you placed with us.We are very sorry to hear that you are not pleased with the stock you received. However, we are unable to make an adjustment until you RETURN THE ORIGINAL SHIPPING LABEL FROM THE PACKAGE, as it contains...

full information concerning your order. The shipping label is the colored paper from the front of the package, which shows your name and address and a list of the items enclosed.Our printed guarantee states:If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt. If you are dissatisfied with any merchandise, return it together with the ORIGINAL SHIPPING LABEL with in 1 year of receipt for a FREE REPLACEMENT. Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt.Therefore, please return the original shipping label and a list of what items are dead to receive a replacement. Please send correspondence to my attention to ensure the proper adjustment will be made. We will hold the label for the duration of your warranty in case you have a problem with any other plants.Thank you again for your inquiry and as soon as we receive the shipping label, in accordance with our publishedguarantee, we will process your adjustment in a timely manner.Very Truly Yours,Four Seasons Nursery[redacted]Customer Service

Initial Business Response /* (1000, 5, 2016/05/31) */
Dear Mr. [redacted]:
We are in receipt of your recent inquiry regarding the order you placed with us in March. Your replacement request was processed 5/18/16.
Unfortunately, the Hemlock are out of stock for the Spring shipping season....

Therefore, the replacement order has been scheduled for Fall 2016 shipping after the are able to be dug safely from the fields.
Very Truly Yours,
Four Seasons Nursery
Division of Plantron, Inc.
[redacted]
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said they will replace the trees in the fall. I do not know if they will do that or if the trees they send will grow. I can not accept their response until I receive the trees in the fall. At that time I will be able to see if they have lived up to their warranty.

Dear Mr. [redacted]We have received additional correspondence regarding your order from 2/3/17.Your replacement order was processed on 10/24/17 and shipped on 10/31/17. The tracking number for this package is [redacted].Very truly Yours,Kelly Nurseries[redacted]Customer Service

Initial Business Response /* (1000, 5, 2015/08/26) */
Dear Sir or Madam:
Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Pittsburgh, PA.
Please note that you have previously cotacted us regarding this same customer/complaint under case...

#XXXXXXXX. We have enclosed a copy of the letter we sent to you in response (dated 8/6/15) as well as the letter we sent to the customer.
Since these complaints are identical, we would ask that you close one of them.
Dear Ms. [redacted]:
We are in receipt of your recent inquiry. Please note that your original order was placed 4/22/15 and shipped 5/21/15. Our guarantee states:
"If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURNT HE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt... for a REFUND of the purchase price, RETURNT EH ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt."
On 7/27/15 a credit voucher for the calue of the merchandise was sent since the items were not returned within the 14-days, as stated in the guarantee.
However, if you return the original voucher to my attention, we will issue a refund for its amount.

Initial Business Response /* (1000, 5, 2015/10/22) */
Dear Mrs. [redacted]:
We are in receipt of an inquiry regarding your $124.76 order from 4/8/13, which shipped 4/22/13. Please note, our guarantee states:
"If any item you purchased from us does not live, for FREE REPLACEMENT just RETURN...

THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt."
We issued a credit to your charge care in the amount of $79.67 on 5/6/13 for products that were returned. Then in September of this year, you complained that the seedless grapes were incorrect, and even though you were well past the 1-year guarantee, a replacement was processed on 10/5/15.
You then contacted us to say that you did not want the replacement. Therefore we cancelled the replacement order and issued a merchandise credit certificate for $14.97 (for the value of the grapes) on 10/9/15.
Very truly yours,
Four Seasons Nursery
Division of Plantron, Inc
[redacted]
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response only outlined our correspondence. The company did not apologize for their fraudulent product nor give a refund of my money. I will be contacting the Illinois Attorney General. I would urge all who are swindled by this company to do the same.

Initial Business Response /* (1000, 5, 2015/06/24) */
Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Monroeville, PA.
On May 1st of this year, we received and processed an order from Mr. [redacted] for $63.00. Part of the order was paid for with a...

merchandise credit of $28.97, from a previous order, and the remainder of the order was paid for with a check.
We received the check back from the bank marked stopped payment and wrote to the customer on 5/16/15 letting them know that the order was being held because their check had not gone through (see copy of 5/16/15 letter). The customer responded to the letter stating that they wished to only use the $28.97 credit and placed a new order. This new order was processed on 6/9/15 and shipped on 6/15/15.
Thank you again for your inquiry and please let us know if you need any asditional information.
Very truly yours,
KELLY NURSERIES
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sedum are dead and being returned next year. We have one year to return them. FYI: "[redacted] is a fictious person! PLEASE ask that they remove me from ALL THEIR COMPANIES' mailing lists.
Final Business Response /* (4000, 12, 2015/07/12) */
Dear Mr. [redacted]:
We are in receipt of your recent correspondence regarding your order. You state that the Sedum you received appear "dead" or have not yet started to bud and leaf out.
Much of our nursery stock is shipped dormant, bare root condition or in starter pots that require transplanting. Also, your plants may be stressed by shipment. Therefore, the plants may look "dead", be droopy upon arrival, have lost leaves in shipment, or may leaf out later than an established plant. If you have not already done so, please plant all plants immediately following the instructions in our planting booklet. Water regularly. Give them a chance. In nearly every instance the plants will grow and thrive. If can take 6-weeks in warm weather for plants to come out of dormancy and show signs of life.
Very truly yours,
Kelly Nurseries
[redacted]

Initial Business Response /* (1000, 5, 2016/06/20) */
Dear Mrs. [redacted]:
We have recently received back the packages you refused. Please not that our guarantee is as follows:
"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your...

written request within 1 year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt."
Therefore, we are issuing a credit to your charge card in the amount of $55.02, in accordance with your guarantee, which reflects the cost of the merchandise less the refused postage.
Very Truly Yours,
Four Seasons Nursery
Division of Plantron, Inc.
[redacted]
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only recited one order refund back. Im still waiting for the second refund, has been weeks and nothing. Total received from them 55.02.
My total for both the pyramid planters was 89.97. Still waiting for second refund.
Final Business Response /* (4000, 10, 2016/07/07) */
Dear Mrs. [redacted]:
We are in receipt of your recent request for an additional refund and upon further investigation have found that the amount of $55.02, which was refunded on 6/16/16, is the correct amount.
Each Pyramid was $39.99 and the cost of the return postage was $12.48 each. Thus, the total amount of $27.51 was refunded for each package ($27.51 x2=$55.02).
Very Truly Yours,
Four Seasons Nursery
[redacted]
Customer Service

Dear: Ms. [redacted]:We have received your inquiry regarding on order you placed with us.You state that you have not yet received your order.We regret that you have been inconvenienced in any way. However, wehave checked with our shipping room and find that your order has beenshipped. It should reach...

you in the very near future, if it has not alreadydone so. The tracking number for the package is9261292700223942949006.Thank you for your interest in our merchandise and we shall look forwardto serving you again soon.Very Truly Yours,Four Season NurseryLaurel AdamsCustomer ServiceLA:KC

Initial Business Response /* (4000, 14, 2015/06/16) */
Per your request, we are canceling the unshipped portion of your order and are issuing a credit to your charge card in the amount of $111.47.
Thank you for your interest in our merchandise and we will look forward to serving you again in the...

near future.
Very truly yours,
Initial Consumer Rebuttal /* (4200, 16, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a letter from Plantron on Saturday, June 13, 2015. It is the same letter that appears as the Business' Rebuttal Response. It was signed by Laurel Adams, Customer Service. The letter stated that my order was being cancelled, per my request, and that $111.47 was being credited to my charge card. The amount they have decided to refund is incorrect.
I listed specifically, in my complaint, the plants I did not receive, the quantity, and the cost. That list was also reconciled and agreed upon with one of their Customer Service Agents during one of my numerous calls. The agent took the time to look at my order and she detailed exactly the plants that had and had not been sent. I would suggest that Plantron look, carefully, at the list of plants that they did not send and re-do their calculations. I've placed that list below. Again the total amount is $126.22 for plants that Plantron did not send. At this point, I have not even requested a refund for some of the pathetic, molded, and rotten plants that they did ship.
The order number is XXXXXXXX.
The items not received are:
1-Coreopsis $ 9.49
3-Grass, Blue Festuca $ 3.99
2-Arkansas Ammsonia $ 6.79
1-Peach, Red Haven Dwf $ 9.99
2-Angel Trumpet, Yellow $ 9.79
1-Citrus Tangerine Dwf $ 4.99
1-Rose, Climbing $ 4.99
25-Pep Start Pills $ 4.99
50-Pep Start Pills $ 8.99
1-Wiegela, Bristol Ruby $ 1.49
1-Pulmonaria, Raspberry $ 9.99
2-Angel Trumpet,Lavender $11.79
1-Euphorbia, Bonfire $ 6.99
1-Cactus, Christmas,Lavender $ 3.99
1-Cactus, Christmas,Yellow $ 3.99
12-Grass, Blue Festuca $13.99
6-Lavender, English $ 9.98
Final Business Response /* (4000, 20, 2015/06/25) */
We have received your notificotion in which you state that you have not received our correspondence regarding [redacted].
Therefore, we are enclosing a copy of our 6/8/15 letter to Mrs. [redacted] and a letter to you also of 6/8/15. Apparently, our letter to you was lost in the mail.
We would like to add that we have reviewed the amount of the refund. The refund is for package 1 which was cancelled per the customers request. The English Lavender and Arkansas Amasonia were in package 2, which Mrs. [redacted] stated she received. Therefore, these two items were not included in the refund. Additionally, the White Pampas Grass was in package 1 and was refunded, but was not included on the list of missing items she provided.
Very truly yours,
FOUR SEASONS NURSERY Division of Plantron, Inc
Final Consumer Response /* (3000, 27, 2015/07/09) */
I received a letter from Plantron dated June 30, 2015. The letter was requesting a shipping label from package 2. I suppose this letter was sent in response to an unresolved issue of them still owing me $14.75.
Requesting a shipping label for plants that I received 3 months ago is absurd and just another ploy this company uses to keep from doing the right thing. I ordered nearly $180.00 in plants and have no need to try and cheat them out of $14.75.
As I staed before, I will not waste any more time dealing with this company. If they think $14.75 is worth losing a customer, so be it. I will just be a customer, in the long list of other customers, who are disatisfied and will find another source for nursery plants.
Revdex.com, please send this response to this company and you may consider this matter closed after doing so.
I thank you Revdex.com for your efforts, but there are some companies that don't value their reputation.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12177990, and find that this resolution is satisfactory to me.Package received. Thank you for your helped.

Dear Ms. [redacted], We have received your recent correspondence regarding the order you placed with us. Our printed guarantee states: if any item you purchased from us does not live, for a free replacement just return the original shipping label along with your written request within one year of...

receipt. If you are dissatisfied with any merchandise, return it together with the original shipping label within one year of receipt for a free replacement. Replacement guarantee is void unless the original shipping label is returned. For a refund of the purchase price, return the item and the original shipping label, with the correct postage of fixed within 14 days of receipt. Therefore, please return the original shipping label and a list of what items are dead. The shipping label is the color paper from the front of your package that includes the items in the package and your name and address. It also says important save this label you must have the shipping label for your guarantee to be valid on the left side we will hold the label for the duration of your warranty in case you have a problem with any other plants. If you no longer have the shipping label as per our guarantee, we do not have any obligation to adjust your order. However, since we do try to satisfy all our customers, we are willing to make a single exception and replace the unsatisfactory merchandise if you will send us a photo copy of your proof of purchase (example charge card statement or both sides of your cancelled check or the dead plants) and a list of the unsatisfactory stock. Please be sure to include a list of how many of which item is dead. Please send all necessary information to my attention for further review. Very truly yours, House of Wesley

Dear Mr. [redacted]We have received your recent correspondence regarding the order you placed with us. Please note, our guarantee states:"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt....

If you are dissatisfied with ny merchandise, return it together with the ORIGINAL SHIPPING LABEL within 1 year of receipt for a FREE REPLACEMENT. Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt."Please note, we answer every email we receive, and we have no record of receiving an email from you. Thank you again gor your letter and as soon as we receive the shipping label in accordance with our published guarantee, we will we will process your adjustment in a timely manner.Very Truly Yours,Four Seasons Nursery[redacted]Customer Service

Dear Dr. [redacted]:Thank you for your response to our 2/22/17 letter. Since we now have the original shipping label, we are processing a replacement order for the dead items which will be scheduled for shipping this spring.Very Truly Yours,Four Season Nursery[redacted]Customer Service