Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s order [redacted] *as placed 2/11/This order was delivered 2/20/with the tracking number [redacted] We apologize for the delayThe complainant’s order dated has been refunded, $ It is not necessary to return this order at this time The complainant emailed our customer service department on 2/19/Please see the attachedWe have closed the complainant’s account Order [redacted] placed 2/22/has been canceled and refunded $ Please allow 5-business days for these refunds to reflect back into the complainant’s bank account We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant emailed our customer service on 3/18/to inform and request assistance with their miss-shipped order [redacted] placed 3/13/ A replacement order [redacted] has been created to replace the missing two Plexus Accelerator+ and UPS overnighted with the tracking number, [redacted] We apologize for this mistake and the delay it has caused Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide’s return policies can be viewed at [redacted] Also please see the attached The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 1/4/through the online sign up process Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition The complainant’s order [redacted] was a welcome packThis order included their $signup fee and discounted productsIn the interests of resolving this complaint this order will be refunded outside of the ambassador refund policy minus the original shipping costs and the accounts signup fee The complainant’s order [redacted] dated 1/4/has been refunded, $Please return your unopened products to [redacted] The complainant contacted our customer service department by email on 2/26/to request that their order [redacted] be canceledThis was too late to cancel this order but this is within the ambassador return policy to refuse the order upon delivery The complainant’s order [redacted] dated 2/26/has been refunded, $Please mark this order and REFUSED and return to the post office when delivered Please allow 5-business days for these funds to reflect back into the complainant’s bank The complainant’s ambassador account has been closed Please let me know if you need anything further

This message originally read on 4/19/ class="hdrtblspacer" Revdex.com Serving Central, Northern and Western Arizona N12th Street, Phoenix AZ Grove Ave, Prescott, AZ W16th Street, Suite 205, Yuma AZ 602-264-| 928-772-| 928-919-arizonaRevdex.com.org 4/19/To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order [redacted] dated 4/6/has been assigned the USPS tracking number [redacted] However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery The complainant’s order will also be refunded 15% in the amount of $per their request to also be discountedThis is in addition to the 15% discount already applied to the order at purchase We apologize for the delays Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been reviewed and closed The complainant’s order [redacted] dated 11/20/has been refunded, $ Please allow 5-business days for refunds to reflect into the complainant’s bank accountIt is not necessary to return this orderWe apologize for the delay in our responsePlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I strongly disagree that the auto-renewal was clearly statedI would never have signed up for it.I have a fax confirmation that my cancellation was sent on November 19, two days before my auto renewal dateAnd I was never told that I had to send it in a certain amount of time before my auto renewal date, until my phone call on November That's what the renewal deadline should be forIt is unacceptable to require something be sent in before the deadline given (that is essentially the definition of a deadline), especially when your customer service department doesn't respond to a request for assistance in completing the action.So, this morning, I re-faxed the cancellation form, along with the confirmation that it did in fact send last week, before my deadlineI expect my membership to be cancelled and my money refunded as soon as possible.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, when I am given proof that it has been completed, I will consider this complaint resolved[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe requested orders will be refunded minus the original shipping charges per our preferred customer refund policyHowever it is not necessary to return the orders or original packaging at this timeWe apologize for the delayThe complainant’s order [redacted] dated 2/4/will be refunded, $The complainant’s order [redacted] dated 3/2/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has updated their computer systems which has caused customer service delaysWe apologize for these delaysThe complainant’s preferred customer [redacted] account has been closedPlease see the attached detail of the complainant’s refund for their order [redacted] dated 1/28/Order [redacted] was refunded $back to the original payment method a Visa card ending in [redacted] on 2/10/The remaining $was refunded back to the original payment method a Visa card ending in [redacted] today, 5/4/Please allow 5-business days for your bank to process these transactions and the funds to reflect back into your account from the dates that the refunds were processedPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysWe apologize for these delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account The complainant contacted and spoke with our customer service agent Jennifer Provencher on 4/27/Jennifer assisted the complainant in canceling the monthly auto shipment on their preferred customer account [redacted] This account has now also been closed Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s was in contact with our customer service department by phone on 3/2/ The complainant’s order dated 9/1/has been refunded, $The complainant’s order [redacted] dated 9/25/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this compliantAfter a review of the information provided by the complainant I can confirm that the complainant is eligible for the Plexus Worldwide 60-day money back guaranteeA refund for $was processed on 7/19/ Please allow 3-business days for these funds to reflect back to original payment methodShould any consumer wish to utilize the Plexus Worldwide Day refund, they may contact the Plexus Customer Service department at ###-###-####Details regarding Plexus’ refund policy can be found on the official Plexus Worldwide website, here: https://plexusworldwide.com/guarantee Thank you again for the opportunity to resolve this issuePlease let me know if any additional assistance is required

[redacted] To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order [redacted] dated 12/06/2015, and order dated 11/06/2015, have been refunded, $total between them both.Please allow 5-business days for these funds to reflect back into the complainant’s bank.It is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

My wife got in with this company about six months agoShe hasn't gotten that far, honestlyAnd, of course, that is why she is getting outI have sort of pushed her this directionI can't see her spend $monthly for nothing - that's a wasteCould she do better? ProbablyI'm sure it's possible to use the power of social media to sell things that are already available at WalmartBut she's not exactly the saleswoman type No, the complaint is more about what happens on the back endMy wife called the lady who got her into the companyShe explained to my wife how to get outMy wife also asked about the most recent package then en route to our old addressSee, we had recently moved, so we would not be able to receive itWell, the package did end up being forwarded to our new addressI stuck it back in the mailbox with a big "Return to Sender" inscribed on the frontSo Plexus got back their productBut - guess what - we did not get back our money The company had already charged usI watched our account for the refundI called some time later to find out where our refund wasThe lady on the other end tells me that she can't provide the refund because we didn't CALL within five days of receiving the packageIt means nothing that the product was RETURNED and Plexus has the product and we don't have the productIt means nothingSo they have the money and the product That is called theftThat is called fraudThat is insaneSo be careful with this companyI'm not sure exactly what they're dabbling in

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delaysWe apologize for these delaysThe complainant’s Ambassador Account [redacted] has been closedThe complainant contacted our customer service department by email on 3/18/to inform of their intent to return their order The complainant’s order [redacted] dated 3/18/will be refunded, $Please allow 5-business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank accountIt is not necessary to return the order at this timePlexus Worldwide Ambassadors are paid after the first PV and an auto shipment must be current until the end of the monthThe complaint’s Ambassador Account created PV in the month of March – = x 15% = $However please see the attached image “AS Canceled 3-30-2016.” The complainant canceled their auto shipment before the end of the month and commissions had finalizedTherefore no commissions for the month of March were calculatedPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 12/14/to request that future monthly auto shipments be canceled The complainant’s order [redacted] dated 12/23/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order [redacted] dated 12/28/has been refunded, $129.00, in addition to order # [redacted] , dated 11/29, which was refunded $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To Whom It May Concern,We value our Ambassadors, so I want to thank you for the opportunity to address this complaintUpon review of the Ambassadors account I was able to determine that the BaOrder (automatic shipment)was processed on November 25, This is the same day in which the Ambassador emailed to cancel her order.Unfortunately, we would need to be contacted hours prior to any scheduled shipment in order to change or cancel.I do show that the package was refused, and as stated in our return policy, the Ambassador will receive a full refund for the product once the package is received and verified to be in satisfactory condition.Although we are saddened by the Ambassadors request to cancel their ambassadorship with our company we wish to assist in fulfilling this request.We will need the Ambassador to complete the attached cancellation form and return it to us by one of the methods listed on the formOnce the formis received the cancellation can be processed.If we can be of any further assistance please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc

Tell us why here...To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closed, in addition to the other two family members account, per the request.The complainant’s orders, [redacted] and [redacted] orders have been refunded in fullWe have issued the requested refunds on the two family members accounts, [redacted] and [redacted] ([redacted] for J [redacted] Please allow 5-business days for these funds to reflect back into the complainant’s bank.It is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business has performed their action and I consider this complaint resolved Regards, [redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant was in contact with our customer service department on 12/2/The complainant’s order was stoppedThe complainant’s order [redacted] has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountThe complainant’s account has been closed.Please let me know if you need anything further