Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 9/29/to request that future monthly auto shipments be canceled and to return previous orders received on the account The complainant’s order [redacted] dated 12/25/has been refunded, $ The complainant’s order [redacted] dated 12/22/has been refunded, $ The complainant’s order [redacted] dated 10/25/has been refunded, $ The complainant’s order [redacted] dated 10/20/has been refunded, $ The complainant’s order [redacted] dated 9/20/has been refunded, $on 10/16/ The complainant’s order [redacted] dated 8/25/has been refunded, $ The complainant’s order [redacted] dated 7/20/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

I sent this email to them Yes I indeed was mislead as when speaking with the gal that signed me up she knew I was going to try the products to see if they worked for meThey didn't and Lacey encouraged me to try it longer as some people it takes longerShe was aware that I only wanted to try them for the days to see if it worked and it did notShe was not trained to know that I was not eligible for this trial so as far as I understood that was what I was doing was a trialI signed up to get in on the savings that I didn't get and had to complain to get that backNever would I have signed up for ambassador status if I knew that I wouldn't be able to take advantage of this day refund policyEVERYTHING I SAW ON FACEBOOK DIDNT ADVERTISE THAT ONE COULDNT RETURN PRODUCTS FOR THE REFUND IF ONE WAS AN AMBASSADORPlease let me return my product and you can reimburse me every penny that this plexus has cost meI will ignore the hospital bills and tests that I had to go through when the edge made my heart raceI can post my comments on Facebook if you wish so that others aren't mislead like I wasIf you believe in your product you should stand by it and credit my accountThank you for your prompt attention to this matter.Respectfully, [redacted] ***Maybe when signing up you should have a box to check that says if you sign up for ambassador you won't be able to return products check here to acknowledge this ......Sent from my iPhone

To whom it may concern; Thank you for the opportunity to submit a second response to this complaintPlease see the attached imagesThe complainant’s account has been closedThe complainant’s order [redacted] has been refunded today 3/1/although please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return order [redacted] Ambassador accounts are not able to be canceled over the phoneAmbassadors may access their back office at plexus.myvoffice.com, click communications, click library and then click on the link “ambassador cancellation form.” The completion of this link, https://plexus.formstack.com/forms/ambcancel electronic form is normally required to close an ambassador accountHowever as previously stated the complainants account has been closed due to this complaint’s requestPlease let me know if you need anything further

Thank you for the opportunity to respond to this complaint.I have carefully reviewed the complainants account and have determined that the refund was processed in accordance to our policy.The refund on the order was processed on 05/19/in the amount of $The credit was applied to [redacted] ending in ***.If you should need anything further please let me know.Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 10/26/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order [redacted] dated 11/10/will be refunded, $The complainant’s order [redacted] dated 12/10/will be refunded, $The complainant’s order [redacted] dated 2/10/will be refunded, $The complainant’s order [redacted] dated 3/10/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 12/30/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order [redacted] dated 1/12/will be refunded, $The complainant’s order [redacted] dated 2/12/will be refunded, $The complainant’s order [redacted] dated 3/12/will be refunded, $The complainant’s order [redacted] dated 4/12/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 2/14/to request that future monthly auto shipments be canceled and to also take advantage of the accounts day money back guaranteeThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe two pervious orders will also be refunded minus the originally shipping charges per this policyhttp://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 2/5/has been refunded, $The complainant’s order [redacted] dated 1/5/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s preferred customer account has been closedThe complainant contacted our customer service department by phone on 12/26/to request that their order [redacted] dated 12/26/be canceledThe complainant was advised of our policy that orders cannot be stopped the same day and that the order would need to be returned for a refundUnfortunately this was not correct in the complainant’s caseThe $charge for the complainant’s order [redacted] was sent to our refunds department and voided the same day before the charge ever settled to the complainant’s account on 12/26/The charge would have been pending due to being pre-authorized and then dropped off when voidedWe apologize for the misinformation the complainant was provided until 3/10/As the complainant explained they again contacted our customer service department by phone on 3/10/Please see the attached email that was sent to the complainant following this callThe attached screen shot shows the voided $charge on 12/26/Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11005202, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To Whom it may concern; Thank you for the opportunity to reply to this responseAttached is a copy of the complainants' account inquiry which was available in their backofficeHighlighted in yellow the complainant will see that they received $in commissions for the monthly of July, (paid out on August 15th.) If the complainant has not received these funds it is mostly likely due to the fact that they did not registered with the Plexus pay portalFound here: [redacted] We encourage the complainant to reach out to their Plexus sponsor and contact the commissions department at [redacted] should they have any questions regarding their monthly earningsWe look forward to receiving confirmation from the complainants regarding the return of their August order and issuing a full refund Please let me know if you need anything further

Thank you for the opportunity to respond to this complaint After review of the information, we are able to honor [redacted] request for a refund on order placed 3/25/(as it falls within the policy guidelines) The total on this order however is $122.00, not $(please see attached invoice) For future reference, on 1/23/2014, *** [redacted] signed up to become an Independent Distributor (Ambassador) for our company When completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached)If *** [redacted] wishes to cancel her Distributorship, please contact Ambassador Relations at [redacted] or email [redacted] to request a cancellation form

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s account has been closedThe complainant’s order [redacted] dated 2/27/will be refunded, $Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s ambassador account has been closedThe complainant’s annual membership fee order [redacted] dated 2/14/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s order [redacted] dated 12/11/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

Ordered the beginning of MarchReceived emailsOne was a welcomeThe other had my log in infoweeks go by and still no word on shippingdays ago my shipping label has been printed, still not shippedReceived a third email with a youtube link with the CEO stating they had problemsNo one has made contact with me abot my order and I haven't been able to reach anyoneSpent 3+ hours on hold trying to speak to someone with no supportFinally filed a claim with my bank to get my funds backDO NOT USE

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceledWe apologize for the delay Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 11/12/to request that future monthly auto shipments be canceledUnfortunately this email is dated after the complainant’s auto shipment date of 11/7/ However this email does service as notice to return order [redacted] for refundReturn instructions will be emailed to the complainant Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer serviceWe apologize for these delays The complainant’s preferred customer account has been closed Unfortunately we were not able to locate any of the email requests the complainant mentioned to have their order [redacted] placed 4/15/canceledWithout this dated documentation submitted by the complainant we are only able to refund the requested order within our preferred customer return policy Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial order- See more at: http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 4/15/will be refunded, $ Please allow 5-business days for these refunds to be processed funds to reflect back into the complainant’s bank account It is not necessary to return this order or original packaging at this time Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been closed The complainant’s order [redacted] dated 9/20/has been refunded, $The complainant’s order dated 10/20/has been refunded, $The complainant’s order [redacted] dated 11/20/has been refunded, $Please allow 5-business days for funds to reflect into the complainant’s bank accountIt is not necessary to return these ordersWe apologize for the delay in our responsePlease let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to address this complaint as we value our customers and Ambassadors greatly.I wholeheartedly apologize for the difficulties this customer has experienced in receiving our Day Money Back Guarantee.The customer was entitled to receive a refund on all orders placed days prior to her letter, as she stated, was dated May 21, The only order to fall within those days would have been the April 11, orderDue to the setbacks on this account, however,the Plexus Worldwide Refunds Department has refunded four orders for a refund total of $Please allow 5-business days for your bank to reflect these creditsWe appreciate your business and sincerely hope this resolution is to your satisfaction.If you should need anything further please do not hesitate to let us knowThank youPlexus Worldwide, Inc

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policiesThe complainant became an Ambassador (distributor) withPlexus Worldwide on 7/21/At this time of sithrough our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador accountIt is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policyI have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for referenceSection 6.L– Returns, Refunds and Exchanges Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within days of receipt of theirproduct purchase and upon receiving authorizationProduct must be returned inre-sellable conditionA refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation emailThis email states the four different refund policiesWhenevery order ships the consumer is sent another email informing them of the fourdifferent refund policiesIf an Ambassador was confused of the ambassadorrefund policy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to returnI have included the email auditreport and an image of each email sent to the complainantThe complainant wassent six emails, four of which included the Refund Policies.If you should need anything further please let us know