Plexus Worldwide

At this time, I do not want the case closed until I get communication about the capsules and why they were defective I have included a picture of one pill that I sent back in the bottle I returnedAdditionally, Plexus canceled my auto-replenishment account without my consent When I asked why this happened I was told that any time a consumer complains their account is cancelled, the email response stated."This is done for documentation purposes and to prevent repeated complaints from unsatisfied consumers" So essentially, my getting defective products and additionally poor customer service when I called for help, which lead to my Revdex.com complaint, means I am penalizedThe customer is treated like they did something wrong for reporting defective products I request that they reactivate my auto-replenish account

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10993946, and find that this resolution would be satisfactory to me I have received all refunds requested and now consider this matter resolved Thanks for your attention to this matter and helping me to resolve my issues with this business Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer service The complainant’s preferred customer account has been closed and their monthly auto shipment canceled Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial order- See more at: http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 3/1/will be refunded, $ The complainant’s order [redacted] dated 4/1/will be refunded, $ Please allow 5-business days for these refunds to be processed funds to reflect back into the complainant’s bank account We apologize for the delayIt is not necessary to return this order or original packaging at this time Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/15/to request that future monthly auto shipments be canceledAll orders after this date will be refunded in fullThe complainant’s order [redacted] dated 12/16/has been refunded, $The complainant’s order [redacted] dated 1/16/has been refunded, $The complainant’s order [redacted] dated 2/16/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

Plexus products have changed my life, for the better! I am no longer dependent on caffeine and energy drinksI don't crave chocolate like I didIt doesn't take me a half hour to go to the bathroom anymoreI just feel great! I've no doubt that Plexus is behind it as it's the only thing that's changedPlus, they've made upgrades to their computer systems and processes and have resolved most if not all of the issues that people (including myself) had experienced in the past

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s order [redacted] dated 1/19/has been refunded, $This is minus the original $shipping charge per our preferred customer return policy The complainant’s order [redacted] dated 2/19/has been refunded, $This refund is in full due to the order being canceled before shipment Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay The complainant’s account has been closed Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 10/23/to request that future monthly auto shipments be canceledThe complainant’s order [redacted] dated 11/7/has been refunded, $37.56.The complainant’s order [redacted] dated 12/7/has been refunded, $37.56.Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

Bad customer serviceTried several times over the last months to reach them by phone; recording says "high call volume, can't take your call, call back later, email us..." then hangs up on youI emailed them over a month ago to cancel my monthly autoship order and they still tried to send it againGood thing my credit card expired so they can't charge me anymore!

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order [redacted] dated 11/24/has been refunded, $121.08.Please allow 5-business days for these funds to reflect back into the complainant’s bank.We apologize for the delayPlease let me know if you need anything further

I have been trying to reach a plexus representative for three days nowI have sent numerous e mails and called dozens of timesOn one such occasion I was on hold for almost two hours when my phone diedMy password was changed on the Plexus website and I am unable to login to my account even after I reset the passwordI spend almost $a month on these products and have for almost a year and this is the customer service I get? This is unacceptable for any businessI will no longer use or promote Plexus products

I am wanting my money refunded which they have not done since the order is being canceledI want to know when the funds will be refunded since the order was canceled

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11000908, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delaysWe apologize for these delays The complainant’s Ambassador Account [redacted] has been closed The complainant contacted our customer service department by email on 3/18/to inform of their intent to return their order The complainant’s order [redacted] dated 3/18/will be refunded, $ Please allow 5-business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account It is not necessary to return the order at this time Plexus Worldwide Ambassadors are paid after the first PV and an auto shipment must be current until the end of the month The complaint’s Ambassador Account created PV in the month of March – = x 15% = $However please see the attached image “AS Canceled 3-30-2016.” The complainant canceled their auto shipment before the end of the month and commissions had finalizedTherefore no commissions for the month of March were calculated Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint We have provided documentation of our claim that the complainant’s $charge on 12/26/was voided and cannot be refunded as we do not hold the funds to refund The complainant claims their “account page clearly shows paid for this order, not voided.” If the complainant could please provide this documentation Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintPlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requestsThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order [redacted] , dated 12/16/has been refunded in the amount of $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledWe apologize for the delay The complainant contacted our customer service department by email on 12/23/to request that their account be canceledThank you for returning your unwanted orders The complainant’s order [redacted] dated 11/21/has been refunded, $ The complainant’s order [redacted] dated 12/22/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account We must refund to the original payment method a card ending in ***Please contact this banking institution to advise them of the coming refundIf you have closed this account but are still with the same banking institution they transfer the refund to your new accountIf you have left this banking institution entirely they will sent us back a rejection notice for the refund after settling any debits left on the accountOr they may choose to contact you to settle the refund Once we receive a rejection notice for the submitted refund we may then submit you a printed check or electronically deposit the funds in to another account Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some customer service delaysWe apologize for these delays and the frustrations they have caused the complainant The complainant’s account has been closedThe monthly auto shipment has been canceled The complainant’s order [redacted] dated 4/1/will be refunded, $ The complainant’s order [redacted] dated 3/1/will be refunded, $ Please allow 5-business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank account It is not necessary to return these orders at this time Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The complainant’s order has been refunded today in the amount of $119.95.The complainant’s order has also been reshipped with the order numbers [redacted] and [redacted] .If you should need anything further please let us know

I tried their product and it did not work for meFollowing their published return policy I tried, now for months, either calling and being on hold for as much as minutes only to be cut off, emails everything I can think of to get them to stop the auto shipments, stop charging per shipment to my credit card and here we areanother shipment and another chargeTheir product does not workThey have no customer serviceThey will not stop sending you product after you've asked them in writing over half a dozen timesThey will not stop illegally charging your account after you have withdrawn your consent for them toThey certainly have not refunded money they charged to my account!

To Whom It May Concern,Thank you for the opportunity to respond to this complaintI have reviewed the complainants account with our companyThe complainant became an Ambassador (distributor) with us on 1/23/At the time of sithe complainant agreed to the Policies and Procedures all of our Ambassadors follow.It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of this policyI have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L- Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition.I have attached a copy of our Ambassador Cancellation FormIn order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the formThis will remove all credit card information and inactivate the account.Also, our Quality Assurance department has made four attempts to contact the complainant in regard to her product concernsThis department is responsible for documenting her experienceIf the complainant would please reply to the questions below for documentation purposes.Questionnaire to complete:What have you experienced including any symptoms or side effects?What product(s) do you believe could have caused the symptom(s)?What conditions are the product(s) stored?Were there any changes to your behavior that might have been a cause, or associated with your current symptoms/condition?Why do you feel that your symptoms/condition is associated with the product(s)?Have you used any home remedies or over the counter products to alleviate your symptoms?Have you consulted a doctor or a physician? If so, could you please provide the name of the doctor/physician?Product(s) taken, including the lot number printed on the product(s):If you should need anything further please let me know.Thank you