Plexus Worldwide

To whom it may concern;
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complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled. All orders dated after 12/14/2015 will be refunded in full.
The complainant’s order [redacted] dated 1/13/2016 has been refunded, $84.00.
The complainant’s order [redacted] dated 2/13/2016 has been refunded, $76.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
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complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 2/22/2016 has been refunded, $168.24.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
The complainant’s order will also be shipped with the tracking number [redacted]
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
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complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The ambassador return policy is detailed in the ambassador policies and procedures that the complainant agreed to on 3/9/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. This order was refunded $133.95 on 3/18/2016. This amount was minus the original shipping charges, $4.05.
If the complainant could review their bank records of the card ending in [redacted] to verify this.
The complainant’s ambassador account has been closed.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Ambassadors are now able to visit [redacted] to register their Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassador account.
The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled.
The complainant stated, “I have also sent numerous e-mails requesting cancellation of my membership. I have received confirmation that they received my request, but they have not confirmed that they have cancelled my membership.”
Unfortunately we are not able to locate any emails sent from the provided, [redacted]. If the complainant could please submit the dated email requests sent to [redacted] to be reviewed for any refunds to be considered.
Please let me know if you need anything further.