Plexus Worldwide

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 2/26/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order [redacted] dated 2/28/has been refunded, $The complainant’s 2/26/email also requested the day money back guaranteeAny orders with in this policy will be refunded minus their original shipping chargesThe complainant’s order [redacted] dated 1/28/has been refunded, $The complainant’s order [redacted] dated 12/29/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/23/to request that future monthly auto shipments be canceled and inform of the returning shipmentsThe complainant’s order [redacted] dated 10/12/has been refunded, $The complainant’s order [redacted] dated 11/12/has been refunded, $The complainant’s order [redacted] dated 12/12/has been refunded, $The complainant’s order dated 1/12/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return any further orders at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Ashley W[redacted]

Thank you for the opportunity to respond to this complaint Our apologies for the frustration and time involved in getting this resolved After review, we have not been able to find a faxed cancellation form which would have initiated the refund of $ However, I have processed the refund and inactivated the account based on the information Ms [redacted] has provided in this complaintPlease let us know if there is anything else we can do by contacting Ambassador Relations - [redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaintThe complainant’s ambassador account has been closed Plexus Worldwide’s return policies can be viewed at [redacted] eAlso please see the attached The complainant created an ambassador account on 6/19/and agreed to the ambassador return policy After reviewing the complainant’s account I see that they returned their last order [redacted] dated 9/1/outside of policy and we were not able to contact the complainant about this unauthorized return In the interest of resolving this complaint this order will be refunded minus the original shipping charge of $ The complainant’s order [redacted] dated 9/1/will be refunded $Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bank It is not necessary to return these orders at this time Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant’s account has been closed.The complainant emailed our customer service department on 12/15/requesting that the auto shipment be turned off and also requesting instructions for product returnThe complainant created a retail customer account on 11/2/Retail customer accounts do not have the option of monthly auto shipmentsThe customer’s account number has never had an auto shipment order set up on itEach order was separately created on the accountThe complainant’s order [redacted] dated 11/2/has been refunded, $59.90.The complainant’s order [redacted] dated 11/19/has been refunded, $114.95.The complainant’s order [redacted] dated 11/25/has been refunded, $39.95.Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order [redacted] dated 1/23/will be refunded, $This amount is minus the $original shipping charge however it is not necessary to return this order or original packaging at this timePlease see the attached Retail Customer Return Policy Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bank account We apologize for the delays Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order [redacted] dated 3/2/has been refunded, $on 4/1/Please see the attached Please allow 3-business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account We apologize for the delay Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedIf I do not recieve my refund in the time slated (5-days) then I will not accept this business response Regards, Nia S***

Thank you for the opportunity to respond to this complaint After review it has been determined that the checks included in the images were not issued by Plexus but instead by a third party intending to commit fraud because: -We do not issue manual checks that are handwritten -We do not recognize the signature on the check - it is not the signature of an authorized signer on our business account -There is no check number on the check images we received Serial numbers are a required check feature -The placement of our logo and company name and information does not correspond to where that information is included in our company check stock Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaint 8pt;">Thank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s ambassador account has been closed The complainant’s annual membership fee order [redacted] dated 3/13/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delay Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company I have found that the complainant is within our customer refund policyThe requested $refund has been processedIf you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant created an ambassador account 1/15/with the purchase of a welcome packThis welcome pack includes the signup fee of $and products discounted further than the ambassador pricingUnfortunately I am not able to locate any substantiation of the complainant’s request to cancel their account or monthly auto shipmentThe day money back return policy is offered to Plexus Worldwide customersThis return policy does not apply to ambassador accountsPlease see the attached return policies However is the interest of resolving this complaint the complainant’s ambassador account has been closed and the monthly auto shipment canceledThe complaint’s orders will be refunded minus the original shipping charges per refund policesThe accounts original signup fee will not be refunded The complainant’s order [redacted] dated 1/15/has been refunded, $ The complainant’s order [redacted] dated 2/26/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return these orders at this time Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order [redacted] has been shipped UPS overnight with the tracking number, [redacted] The complainant’s order [redacted] will also be shipped with the USPS tracking number [redacted] The complainant will be receiving two shipments of the same orderWe are not able to stop the regular USPS shipment and commissions correctly pay outThis is the reason our Customer Service agent advised the complainant that we are not offering expediting shipping at this time The complainant’s order [redacted] dated 3/22/has been refunded 20%, $Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delays and frustration you have been causedPlease let me know if you need anything further

Thank you for allowing me to respond to this complaintI have carefully reviewed the complainants account with usThe complainant signto be an Ambassador (distributor) with our company on 03/12/At the time of sithe complainant agreed to the Policies and Procedures all of our Ambassadors followA part of those Policies and Procedures is the Annual FeeI have copied the section pertaining to the fee below:The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.Due to this agreement the credit card on file was charged the annual fee on 03/12/The account, however, has been cancelled and the Annual fee has been refundedPlease allow 3-business days for the financial institution to reflect the credit.If you should need anything further please let me know.Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 11/21/to request that future monthly auto shipments be canceled The complainant’s order [redacted] dated 10/20/has been refunded, $ The complainant’s order [redacted] dated 11/20/has been refunded, $ The complainant’s order [redacted] dated 12/20/has been refunded, $ The complainant’s order [redacted] dated 1/20/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return these orders at this timeWe apologize for the delay Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order [redacted] dated 10/28/has been refunded, $242.15.Please allow 5-business days for these funds to reflect back into the complainant’s bank.It is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.At the time of sithe complainant agreed to the Policies and Proceduresall of our Ambassadors followI have attached a screen shot in which thecomplainant must click “Agree” in order to proceed with sign-upAs previously stated it is our responsibility to adhere tothese Policies and Procedures therefore, I am unable to grant the complainantsrequest to refund the order outside of policy.Also, our Quality Assurance department is responsible fordocumenting the complainant’s experienceIf the complainant would please replyto the questions below for documentation purposes Questionnaire to completeWhat have you experienced including any symptoms or side effects?What product(s) do you believe could have caused the symptom(s)?What conditions are the product(s) stored?Were there any changes to your behavior that might have been a cause, orassociated with your current symptoms/condition?Why do you feel that your symptoms/condition is associated with theproduct(s)?Have you used any home remedies or over the counter products to alleviateyour symptoms?Have you consulted a doctor or a physician? If so, could you please providethe name of the doctor/physician?Product(s) taken, including the lot number printed on the product(s): If you should need anything further please let me know