Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 1/12/to request that future monthly auto shipments be canceled The complainant’s order [redacted] dated 1/25/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe second monthly auto shipment on the account has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/18/to request that future monthly auto shipments be canceledThe complainant’s order [redacted] dated 11/23/has been refunded, $The complainant’s order [redacted] dated 12/23/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return any further orders at this timeWe apologize for the delayPlease let me know if you need anything further

To Whom It May Concern;Thank you for the opportunity to respond to this complaintI have carefully reviewed the complainants account with usI was unable to locate a completed cancellation form from last yearOur policies have since changed and we use an online form however, I have gone ahead and cancelled her account without the form, taking this complaint as the written noticeAlthough I was able to have the Annual Fee from 06/20/2015, I am unable to refund the Annual Fee from 06/20/With no communication found since June of and no evidence of a completed cancellation form being returned I am only able to refund the fee that falls within our policy for basic returns I hope this meets the satisfaction of the complainantIf you should need anything further please let me know.Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 1/9/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order dated 1/10/has been refunded, $The complainant’s order dated 2/10/has been refunded, $The complainant’s order dated 3/10/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/16/to request that future monthly auto shipments be canceledThe complainant’s order [redacted] dated 11/24/has been refunded, $85.75.Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

Thank you for the opportunity to respond to this complaint I have carefully reviewed the complainant’s account with our companyCurrently, the complainant is signed up for a distributor account, which is subject to our Policies and Procedures for AmbassadorsThe Complainant’s Ambassador account was set up for an automatic shipment upon creation on 4/8/to process on the 25th of every month, as selected by the complainant According to our records, the complainant contacted us on 7/27/2015, but unfortunately, the order in question was scheduled and processed on 7/25/as previously agreedAs requested, we have cancelled any future automatic shipments Although we understand the frustration of the complainant, we are not liable for any fees acquired by the complainant’s financial institution, as we were not contacted before the automatic shipment was scheduled to process We do provide several options to assist our Ambassadors in account managementIn addition to contacting us by phone or email, the complainant also has the option to manage automatic shipments by logging into their account online Although any future automatic shipments are cancelled, the complainant will need to submit a Cancellation Form to completely cancel the account with our company, as required by our Policies and Procedures I hope this information has assisted the complainant in reaching a satisfactory resolution

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We was quilted and was not signed up for another company the month of September, either one of us. We both have 100 pv the month of September. Was not suspended till October. Both of us, ambassadors for over 2 years and when try to contact company about this matter nothing was repled. Never even asked why we changed. This issue is unresolved. Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Ambassadors are now able to visit [redacted] to register their ambassador accounts and log in to manage their own auto shipmentsCanceling and making adjustments to ambassador monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the ambassador accountThe complainant’s ambassador account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 3/8/to request that future monthly auto shipments be canceled and the account be closedAny orders that processed after this date will be refunded in fullThe complainant’s order [redacted] dated 3/26/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to refund my account, and when they do, will consider this complaint resolved Regards, [redacted] ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s order has been refunded in good faith, however, we are still offering to send the products in hopes the issue does not resume.The complainant’s order [redacted] dated 10/6/has been refunded, $178.85.Please allow 5-business days for these funds to reflect back into the complainant’s bank.It is not necessary to return these orders at this time, and we hope that you do enjoy them.We apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order [redacted] dated 3/15/has been assigned the USPS tracking number [redacted] However this tracking number does not currently show any shipping movementsIf this order does ship in the future the complainant may keep this order The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt deliveryWe apologize for the delaysPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide’s return policies can be viewed at [redacted] The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 2/27/through the online sign up process Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionThe complainant’s order [redacted] was a welcome packThis order included their $signup fee and discounted productsIn the interests of resolving this complaint this order will be refunded minus the original shipping costsHowever due to the signup fee also being refunded the complainant’s account has been closed It is not necessary to return the orderThe complainant’s order [redacted] dated 2/27/will be refunded, $Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 3/1/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order [redacted] dated 4/1/will be refunded, $The complainant’s order [redacted] dated 3/1/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

To Whom It May Concern;Unfortunately there is no evidence of a cancellation form being completed and sent back last year, nor is there evidence of any reversal of charges.Under the assumption the Ambassador is unable to locate their EIN number and the fact that there has been no activity on the account, our Compliance Department has granted my request to complete the cancellation of the accountA refund of the Annual Web Hosting Fee that was charged on November 1, will be issuedPlease allow 5-business days for your financial institution to reflect this credit.If I can be of any further assistance please let me know.Plexus Worldwide, Inc

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems change overI have reviewed the complainant’s accountThe complainant’s order [redacted] has been refunded $If you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s ambassador account has been closedThe monthly auto shipment has been canceled The complainant’s order [redacted] dated 12/25/has been refunded, $ The complainant’s order [redacted] dated 1/25/has been refunded, $ The complainant’s order [redacted] dated 2/25/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return these orders at this time We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 12/5/to request that future monthly auto shipments be canceled The complainant’s order [redacted] dated 12/11/has been refunded, $ The complainant’s order [redacted] dated 1/11/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return these orders at this timeWe apologize for the delay Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I HAVE RECEIVED REFUND, THANK YOU I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 1/14/to request that future monthly auto shipments be canceled The complainant’s order [redacted] dated 12/24/has been refunded, $ The complainant’s order [redacted] dated 1/24/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays We are sorry to hear that the complainant’s personal information was compromisedWe suggest they contact their bank as soon as possible to close that bank account and have a new card issued If the complainant would like to provide more information about the fraudulent charge to help us locate it we can refund the chargePlease provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the charge Please let me know if you need anything further